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J-MAS (Jurnal Manajemen dan Sains)
Published by Universitas Batanghari Jambi
ISSN : 2541688X     EISSN : 25416243     DOI : -
Core Subject : Economy, Social,
Economics, Econometrics & Finance Social Sciences
J-MAS (Jurnal Manajamen dan Sains) diterbitkan oleh Program Magister Manajemen Universitas Batanghari, Jurnal ini mencakup bidang ilmu Ekonomi Manajemen. J-MAS (Jurnal Manajamen dan Sains) terbit sebanyak dua kali dalam setahun yaitu pada bulan April dan Oktober. Jurnal ini mempublikasikan artikel hasil penelitian dan artikel yang masuk hendaknya bukan hasil plagiat dan belum dipublikasikan di tempat lain. Artikel akan di review oleh reviewer dan hasilnya akan dikomunikasikan kepada penulis
Arjuna Subject : -
Articles 893 Documents
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Pengaruh Work Overload terhadap Stres Kerja di PT. Citra Nusantara Catering yang Berdampak pada Kepuasan Customer Siti Nuroh; Puji Isyanto; Dini Yani
J-MAS (Jurnal Manajemen dan Sains) Vol 8, No 2 (2023): Oktober
Publisher : Universitas Batanghari

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33087/jmas.v8i2.1245

Abstract

Due to their role in the implementation of company policies and operational activities, human resources are an important asset in a business organization. Companies' resources, such as capital, methods, and machines, cannot produce optimal results without the support of optimally performing human resources. In order to achieve objectives and carry out the company's functions and objectives, employees play a crucial role in any organization. Employees develop into planners, executors, and controllers who constantly actively contribute to the achievement of an organization's, industry's, or business's goals.The achievement of goals is supported by employees, but employees' attitudes toward work are also influenced by their own thoughts, feelings, and desires. These attitudes are referred to as work-related satisfaction, stress, and frustration, as well as work overload, environment, needs, and so forth. Employees' unhealthy thoughts will result in customer dissatisfaction due to high stress and low motivation.Workplace stress is typically viewed as a negative condition. However, because stress arises as a result of pressure from superiors and the work environment, including customer satisfaction, at a certain level, work stress can improve employee performance. For instance, if a worker has a specific goal that requires more effort than usual, he or she will experience stress.Companies must be careful to identify shifts in consumer needs and desires, which change almost constantly, in order to satisfy customers. Buyers will move after forming perceptions of the offer's value, the performance of the company's employees in service, and customer satisfaction following purchase, depending on how the company presents its offer. The level of one's feelings after comparing (performance or results) to his expectations is known as consumer satisfaction.
Analisis Ketimpangan Pendapatan dan Faktor-Faktor yang Mempengaruhinya di Kabupaten/Kota Provinsi Jambi Emy Haryaty Nengsih; Syamsurijal Tan; Erni Achmad
J-MAS (Jurnal Manajemen dan Sains) Vol 8, No 2 (2023): Oktober
Publisher : Universitas Batanghari

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33087/jmas.v8i2.1498

Abstract

The aims of this research are 1). To find out and analyze income inequality in the Regency/City of Jambi Province in the 2013-2021 period. 2). To find out and analyze what factors influence district/city income inequality in Jambi Province in the 2013-2021 period. The method used in this research is panel data (time series and cross section) in 11 regencies/cities of Jambi Province in 2013–2021. The model chosen in this study is the REM model (random effect model). The results obtained were that the TPT and HDI variables had a positive and significant effect on district/city income inequality in Jambi Province in 2013-2021. Meanwhile, the variable Economic Growth has a positive and insignificant effect on district/city income inequality in Jambi Province in 2013-2021, while TPAK has a negative and insignificant effect on district/city income inequality in Jambi Province in 2013-2021.
Meningkatkan Minat Berkunjung Kembali melalui Kepuasan Konsumen sebagai Variabel Intervening pada Pengunjung Domestik Wisata Puncak Becici Yogyakarta Siti Malikhah; Muinah Fadhilah; Henny Welsa
J-MAS (Jurnal Manajemen dan Sains) Vol 8, No 2 (2023): Oktober
Publisher : Universitas Batanghari

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33087/jmas.v8i2.1479

Abstract

The purpose of this study was to analyze the effect of destination image, facilities and purchase experience to customer satisfaction partially; the effect of destination image, facilities, purchase experience and customer satisfaction to revisit intention partially; to analyze whether customer satisfaction is able to mediate the relationship between destination image, facilities and purchase experience with revisit intention. This research was located in Bantul Regency at the Tour Becici Peak, Yogyakarta. The number of samples as many as 200 respondent which is domestic visitor at the Tour Becici Peak, Yogyakarta. Data analysis used in this research were descriptive analysis, inferensial analysis, and mediation analysis. The analysis tool in this research was the Partial Least Square (PLS) analysis with SmartPLS 3.2.9 software, and the mediation analysis used the Bootstrapping. The results of the analysis on hypothesis testing in this study indicate that destination image and purchase experience has a positive and significant effect to customer satisfaction partially; facilities haven’t effect to customer satisfaction partially; destination image, facilities, purchase experience and customer satisfaction has a positive and significant effect to revisit intention partially. The results of the bootstrapping test on mediation analysis show that customer satisfaction is able to mediate destination image and purchase experience with revisit intention; customer satisfaction is unable to mediate facilities with revisit intention.
Pengaruh Kualitas Produk dan Kualitas Pelayanan terhadap Kepuasan Konsumen pada Istiqomah Mart Kabupaten Tangerang Reza Khairul Hadi; Asep Sulaeman; Komarudin Komarudin
J-MAS (Jurnal Manajemen dan Sains) Vol 8, No 2 (2023): Oktober
Publisher : Universitas Batanghari

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33087/jmas.v8i2.1363

Abstract

The purpose of this study was to determine the effect of product quality and service quality on customer satisfaction istiqomah martkabupaten tanggerang. The method used is quantitative. The sampling technique used the ancient roa formula and obtained a sample of 96 respondents. Data analysis used validity test, reliability test, classic assumption test, multiple linear regression analysis, coefficient of determination and hypothesis testing. The results of this study are product quality has a significant effect on consumer satisfaction with a determination coefficient value of 43.1% and hypothesis testing obtained t count> t table or (3.328> 1.985). Service quality has a significant effect on customer satisfaction with a coefficient of determination of 43.1% and the hypothesis test is obtained t count > t table or (3.328> 1.985). Product quality and service quality simultaneously have a significant effect on customer satisfaction with the regression equation Y = 3.185 + 0.248X1 + 0.529X2. The coefficient of determination is 43.1% while the remaining 56.9% is influenced by other factors. Hypothesis testing obtained F count > F table or (35.163> 2.700).
Pengaruh Profesionalisme dan Soft Skill terhadap Kinerja Pegawai dengan Motivasi Sebagai Variabel Intervening pada Pengadilan Negeri Jambi Ahadi Ahadi; Arna Suryani; Sudirman Sudirman
J-MAS (Jurnal Manajemen dan Sains) Vol 8, No 2 (2023): Oktober
Publisher : Universitas Batanghari

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33087/jmas.v8i2.1460

Abstract

The purpose of this study is to obtain an overview of professionalism, soft skills, motivation, and employee performance at the Jambi District Court; and to determine the simultaneous and partial effect of professionalism and soft skills on employee motivation and performance; and to analyze the effect of motivation on employee performance. To answer the purpose of this research, this research is supported by theoretical studies related to research variables, namely professionalism, soft skills, motivation, and employee performance. In addition, the author is also looking for relevant previous research in the form of articles/journals to support this research. The population in this study is Civil Servants at the Jambi District Court which amounts to 70 employees with conditions in 2023. The data analysis technique used in this study is through path analysis followed by hypothesis testing through F test (Simultaneous) and t test (Partial). From the path analysis testing carried out, it was found that professionalism and soft skills have an influence on employee motivation and performance directly and indirectly simultaneously and partially. This explains the better the professionalism and soft skills possessed by employees, the better the motivation possessed by employees in carrying out their main duties and functions in improving their performance in the organization. This study concluded the professionalism, soft skills, motivation and performance of employees at the Jambi District Court in good and high condition. In addition, professionalism and soft skills simultaneously and partially have a positive and significant influence on employee motivation and performance at the Jambi District Court. Similarly, motivation has a positive and significant influence on employee performance.
Pengaruh Kualitas Layanan terhadap Kepuasan Pelanggan Primajasa Kota Bandung (Studi Pada Rute Bandung-Bandara Internasional Soekarno Hatta Tahun 2023) Ilmayanti Nur Suriah; Heppy Millanyani
J-MAS (Jurnal Manajemen dan Sains) Vol 8, No 2 (2023): Oktober
Publisher : Universitas Batanghari

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33087/jmas.v8i2.1346

Abstract

One of the main destinations for domestic and foreign tourists is the city of Bandung which has a lot of charm. The growing development of tourism in Indonesia has also triggered the development of travel service companies, one of which is PT Primajasa Perdanaraya Utama, which is a provider of transportation services in the city of Bandung. However, referring to customer reviews on Instagram and Google, there are several bad assessments regarding the various problems that customers complain about regarding the quality of service that must be improved in order to survive in an increasingly competitive environment. Service quality is a company's various efforts to meet customer expectations, while customer satisfaction is a measure of the ability of the company's products and services to meet customer needs. The purpose of this research is to see the impact of service quality using dimensions (tangible, reliability, responsiveness, assurance and empathy) on primajasa customer satisfaction by using quantitative methods. The results of this study confirm that the four dimensions of service quality (tangible, reliability, assurance, as well as empathy) have a positive and significant impact on customer satisfaction, while the responsiveness dimension has a negative and significant impact on customer satisfaction. Through this study it is known that the empathy dimension has the greatest impact on customer satisfaction, so that primajasa is advised to make several improvements, namely adding free wifi facilities on the bus, improving good interpersonal communication by adding job descriptions to the staff on duty at the entrance to greet each customer arrival and ask for their needs and desires, then the primajasa can also review and maximize departure hours, by providing departures every 1 hour in order to meet customer needs and before departure the primajasa is advised to check again carefully on the tickets and customer luggage to avoid mistakes. The results of this study are expected to become considerations and suggestions that play a role in assisting companies in developing competitive strategies.
Penerapan Konsep Green Marketing dalam Menghasilkan Produk yang Ramah Lingkungan: Sebuah Kajian Konseptual Sebagai Panduan Bagi Peneliti Andri Yandi; Imam Muklhlis; Arief Noviarakhman Zagladi
J-MAS (Jurnal Manajemen dan Sains) Vol 8, No 2 (2023): Oktober
Publisher : Universitas Batanghari

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33087/jmas.v8i2.1527

Abstract

This study raises environmental and sustainability issues. This research consists of several parts. First, the literature review focuses on green marketing orientation. Second, the research model and propositions developed in this study are based on a literature review of previous studies, such as the relationship between green marketing orientation towards green innovation and green competitive advantage, the relationship between green innovation and green marketing performance and green competitive advantage, and the relationship between excellence. environmentally friendly competitive. Next, environmentally friendly marketing performance is explored and linked to environmentally friendly marketing performance. In the context of a green marketing orientation strategy, an important role of social marketing theory is that organizational awareness in producing environmentally friendly products is very important for building sustainable competitive advantages in the long term. Thus, this research also shows that environmentally friendly product innovation and environmentally friendly competitive advantages are important strategies for reducing environmentally friendly organizational behavior.
Analisis Pengaruh Nilai Impor, Nilai Tukar, dan Inflasi Terhadap Pertumbuhan Ekonomi Indonesia Tahun 2010-2021 Herman Wily; Irsad Lubis
J-MAS (Jurnal Manajemen dan Sains) Vol 8, No 2 (2023): Oktober
Publisher : Universitas Batanghari

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33087/jmas.v8i2.1437

Abstract

The economic growth of every nation can be impacted by different factors. One of the indicators in measuring economic growth is by using the Gross Domestic Product (GDP). Because of this, the purpose of this study is to examine how variable import values, exchange rates, and inflation on Indonesia's economic growth for the period 2010 to 2021 with the GDP indicator. This quantitative study uses the Partial Adjustment Model (PAM) dynamic econometric model with secondary data obtained from the websites of the Badan Pusat Statistik (BPS) and World Bank. The results showed that the variable value of imports, exchange rates, and inflation positively affected economic growth. Exchange rate and inflation variables do not have a significant effect on economic growth in the short term but are significant in the long term, while the import value variable does not have a significant effect on economic growth in both the short and long term.
Pengaruh Harga, Kualitas Pelayanan, dan Kepuasan Pelanggan terhadap Loyalitas Pelanggan pada Klinik Umum Nur Hikmah Sehat Dede Hertina; Andya Fitrist Bani Koni
J-MAS (Jurnal Manajemen dan Sains) Vol 8, No 2 (2023): Oktober
Publisher : Universitas Batanghari

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33087/jmas.v8i2.875

Abstract

The purpose of this study was to analyze the effect of service quality and customer satisfaction on customer loyalty. This research was conducted at the Nur Hikmah Sehat clinic located on Margacinta Street Bandung. This research technique uses quantitative methods with questionaire survey techniques. The population of this study was 65 people, with a sample size of 60 people. The results of the study simultaneously state that Price, Service Quality and Customer Satisfaction have a significant effect on Customer Loyalty at the Nur Hikmah Sehat Clinic. While the partial research results state that Price and Customer Satisfaction have an effect on Loyalty. Service quality has a positive effect on Customer Loyalty.
Pengaruh Tunneling Incentive terhadap Leverage Ratio dan Hedging pada Perusahaan Manufaktur yang Terdaftar di Bei Tahun 2016-2021 Fitria Dwi Wahyuningsih; Arya Suryani; Ali Akbar
J-MAS (Jurnal Manajemen dan Sains) Vol 8, No 2 (2023): Oktober
Publisher : Universitas Batanghari

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33087/jmas.v8i2.1402

Abstract

This study aims to: 1) identify, describe and analyze the effect of tunneling incentives on leverage ratio, 2) identify, describe and analyze the effect of tunneling incentives on hedging, 3) identify, describe and analyze the effect of leverage ratio on hedging, and 4) determine, describe and analyze the effect of tunneling incentives on the leverage ratio and hedging in manufacturing companies listed on the IDX for the 2016-2021 period. The population in this study are manufacturing companies listed on the Indonesia Stock Exchange totaling 172 companies. The researcher chose a purposive sampling technique by setting certain considerations or criteria that must be met by the samples used in this study, the samples in this study totaled 27 manufacturing companies that met the predetermined sample criteria. To answer the research objectives, the researcher uses a quantitative research method with a descriptive approach and path analysis (Path Analysis) using the help of SmartPLS (outer model and inner model). The results of the study show that: 1) there is no significant effect between tunneling incentives on the leverage ratio; 2) there is a significant effect between tunneling incentives on hedging; 3) there is a positive and significant leverage ratio on hedging; and 4) simultaneously tunneling incentive (X) has no effect on the variable leverage ratio (Y1) and hedging (Y2).

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