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INDONESIA
JURNAL SAINS PEMASARAN INDONESIA
Published by Universitas Diponegoro
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Core Subject : Education,
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Articles 415 Documents
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Studi tentang Pengaruh Kepuasan Pelanggan terhadap Ekuitas Merk dan Word of Mouth pada Bengkel AHASS Semarang Barat Gunawan, Eric; Sukresna, I Made; Sugiono, Sugiono
Jurnal Sains Pemasaran Indonesia (Indonesian Journal of Marketing Science) Vol 18, No 3 (2019): Desember
Publisher : Master of Management Diponegoro University

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (358.243 KB) | DOI: 10.14710/jspi.v18i1.15-33

Abstract

Penelitian ini dilakukan dengan tujuan untuk melihat pengaruh Customer Satisfaction terhadap Brand Equity dan Word of Mouth pada bengkel AHASS. Variabel yang ditambahkan adalah Service Quality dan Perceived Price sebagai Moderating Variabel yang berpengaruh terhadap Customer Satisfaction.Sampel penelitian ini adalah para pelanggan Bengkel AHASS kota Semarang bagian Barat. Analisis data  Structural Equation Model (SEM) menggunakan program software AMOSS dan SPSS. Hasil analisis menunjukkan bahwa Customer Satisfaction berpengaruh positif terhadap Brand Equity dan Word of Mouth. Service Quality berpengaruh positif terhadap Customer Satisfaction yang dimoderasi oleh Perceived Price sebagai Quasi Moderator.
Faktor-Faktor yang Mempengaruhi Keputusan Pemilihan Jasa Ekspedisi JNE (Studi Pada Konsumen Pengguna Jasa JNE Di Semarang) Dea, Sonya Clausis; Perdhana, Mirwan Surya
Jurnal Sains Pemasaran Indonesia (Indonesian Journal of Marketing Science) Vol 18, No 3 (2019): Desember
Publisher : Master of Management Diponegoro University

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (342.527 KB) | DOI: 10.14710/jspi.v18i3.245-258

Abstract

Terdapat faktor-faktor yang mempengaruhi keputusan pemilihan jasa ekspedisi JNE, yaitu Delivery package, Capability adoption customer, Brand image, word of mouth, Customer trust , Social information, dan Service quality. Populasi dalam penelitian ini adalah para konsumen pengguna jasa JNE di  Semarang.  Metode yang digunakan adalah metode purposive sampling dengan jumlah sampel sebanyak 200 responden. Teknik analisis data pada penelitian ini menggunakan analisis regresi dengan SEM AMOS. Berdasarkan dari hasil pembahasan pada bagian sebelumnya, maka dapat ditarik kesimpulan sebagai berikut : (1) Delivery package berpengaruh positif terhadap keputusan pemilihan jasa ekspedisi JNE. (2) Capability adoption customer  berpengaruh positif terhadap keputusan pemilihan jasa ekspedisi JNE. (3)  Brand image berpengaruh positif terhadap keputusan pemilihan jasa ekspedisi JNE. (4)  WOM  berpengaruh positif terhadap keputusan pemilihan jasa ekspedisi JNE. (5) Customer trust  berpengaruh positif terhadap keputusan pemilihan jasa ekspedisi JNE. (6) Social information berpengaruh positif terhadap keputusan pemilihan jasa ekspedisi JNE. (7) Service quality berpengaruh positif terhadap keputusan pemilihan jasa ekspedisi JNE.
The Roles of Environmental Concern, Green Perceived Value, Subjective Norms, and Green Trust Towards Green Hotel Purchase Intention Chairunnisa, Marsya Rizqia; Perdhana, Mirwan Surya
Jurnal Sains Pemasaran Indonesia (Indonesian Journal of Marketing Science) Vol 19, No 1 (2020): Mei
Publisher : Master of Management Diponegoro University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/jspi.v19i1.51-61

Abstract

With the continuous growth of the world economy, many companies believe that generating profit is vital for its sustainability. However, the profits were obtained without having consideration about any other factors such as environmental problems. At present, the earth is currently being hit by a lot of environmental problems such as global warming and climate change that was mainly caused by the human behavior with the purpose of developing their business. With that, a study of human behavior to help the earth is needed. The purpose of this study is to develop a framework to explore the influences of Environmental Concern, Green Perceived Value, Subjective Norms, And Green Trust on Green Hotel Purchase Intention. This research employs an empirical study by means of the questionnaire survey method to verify the hypotheses and to explore its managerial implications. Finally, this research offers several practical implications for developing successful businesses in Green service industry.
Pengaruh Promosi, Motivasi, Gaya Hidup, Personal Selling Terhadap Minat Menggunakan Kartu Kredit Sunanda, Sunanda; Mirza, Mirza
Jurnal Sains Pemasaran Indonesia (Indonesian Journal of Marketing Science) Vol 19, No 1 (2020): Mei
Publisher : Master of Management Diponegoro University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/jspi.v19i1.43-50

Abstract

Tujuan dari penelitian ini adalah untuk mengetahui faktor faktor apa saja yang mempengaruhi minat seseorang untuk menggunakan kartu kredit. Proses pengumpulan data dilakukan dengan menyebar quisioner kepada 240 orang pengguna kartu kredit diluar Bank Mega di Jabodetabek. Hasil quisioner di analisis dan diolah menggunakan SPSS 25.0. Hasil analisis menunjukan variabel Motivasi memiliki pengaruh paling besar terhadap minat menggunakan kartu kredit, adapun besar pengaruhnya sebesar 33,7%, disusul variabel personal selling yang memiliki pengaruh terhadap minat menggunakan kartu kredit sebesar 11,4%, sedangkan untuk variabel promosi memiliki pengaruh terhadap minat menggunakan kartu kredit sebesar 10,1%, namun untuk varibel gaya hidup tidak memiliki pengaruh secara signifikan terhadap minat menggunakan kartu kredit dikarenakan hanya memiliki pengaruh 1,3%. Hasil analisis akan sangat berguna bagi manajemen Bank Mega dalam hal membuat kebijakan dan strategi untuk meningkatkan jumlah minat calon debitur untuk menggunakan kartu kredit Bank Mega.
Pengaruh Daya Tarik Wisata, Kepekaan Lingkungan, dan Kepuasaan Layanan Terhadap Keterikatan Tempat Serta Implikasinya Pada Sikap Berprilaku Bertanggung Jawab Lingkungan Putra, Wahyu Heryanto; Saputra, Fachri Eka
Jurnal Sains Pemasaran Indonesia (Indonesian Journal of Marketing Science) Vol 19, No 1 (2020): Mei
Publisher : Master of Management Diponegoro University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/jspi.v19i1.1-14

Abstract

This study aims to examine the effect of destination attractiveness, environmental sensitivity, satisfaction with interpretive services, toward place attachment. This study also aims to identify the effect of place attachment to environmental responsible behaviour. This study was using questionnaire as data collection method. The total sample of this study was 400 respondents. However, the number of questionnaires that can be processed was 398. The data were proccesed using PLS SEM (Partial Least Square). The result were obtained in this study: (1) destination attractiveness influences positive significant place attachment (2) environmental sensitivity influences positive significant place attachment (3) satisfaction with interpretive services influences positive significant place attachment (4) place attachment influences positive significant environmental responsible behaviour (5) destination attractiveness influences positive significant environmental responsible behaviour (6) environmental sensitivity influences positive significant environmental responsible behaviour (7) satisfaction with interpretive services influences positive significant environmental responsible behaviour. This research contributes to the literature on tourism marketing.
Analysis of Antecedents Variables of Financial Behavior Intention: An Empirical Study Rahma, Stephanie; Chandra, Novi; Sihombing, Sabrina
Jurnal Sains Pemasaran Indonesia (Indonesian Journal of Marketing Science) Vol 19, No 1 (2020): Mei
Publisher : Master of Management Diponegoro University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/jspi.v19i1.15-31

Abstract

This research aims to examine relationship between antecedents’ variables of financial behavior intention. This research involves 350 respondents which were collected through online questionnaire. Data was examined by reliability and validity tests before hypotheses testing. Hypotheses testing were applied by using structural equation modeling. All research hypotheses were supported except the hypothesis that stated the relationship between perceived control and financial behavior intention. This research provides discussion, conclusion, limitations and recommendation for future research.
Analisis Faktor yang Memengaruhi Green Purchase Intention dan Green Customer Behavior (Studi Kasus Pada Produk Tumblr Starbucks) Tarigan, Nikita Fauziah; Huda, Nurul; Nazwirman, Nazwirman
Jurnal Sains Pemasaran Indonesia (Indonesian Journal of Marketing Science) Vol 19, No 1 (2020): Mei
Publisher : Master of Management Diponegoro University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/jspi.v19i1.32-42

Abstract

The purpose of this study was to examine the factors of green purchase intention and green customer behaviour by using attitude, subjective norms, behavioral control, and religiosity to use tumblr starbucks on millennials generation. Based on a literature review, this research hypothesis states that attitudes, behavioural control, and religiosity affect green purchase intention. This study uses survey data from questionnaires to 195 respondents. Hypothesis testing techniques are done by using SEM analysis with Smart PLS software. The results of data processing indicate that the Attitude Variable, Behavioural Control, and Religiosity have a significant influence on the green purchase intention to use tumblr of starbucks. Green purchase intention variable has a significant effect on behaviour using electronic money with a t value of 3.152. Religiousity variables and attitude have a greater influence on the green purchase intention to use tumblr than other variables.
Pengaruh Celebrity Endorser Terhadap Keputusan Pembelian Pada Zenius Education (Survei Pada Komunitas Online Zenius Education) Shabrina, Hasna Nur; Batu, Reminta Lumban
Jurnal Sains Pemasaran Indonesia (Indonesian Journal of Marketing Science) Vol 19, No 2 (2020): September
Publisher : Master of Management Diponegoro University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/jspi.v19i2.107-113

Abstract

Zenius is a creation of Indonesian children in the world education. Zenius was built as a technology company which is focused on education services. Zenius Education was founded in 2004 as an offline tutoring, in 2007 it was inaugurated as PT Zenius Education and in 2010 as an online tutoring. The purpose of this study was to determine the effect of celebrity endorser on purchasing decisions at Zenius Education. This research was conducted using descriptive and verification methods. This research is a quantitative census research. The population in this study is Instagram followers of Zenius Education. This study is used the type of primary data and secondary data. Data is processed using path analysis with Partial Least Square (PLS). The results show that celebrity endorsers have an influence on purchasing decisions.
Meta Analysis of Consumer Behavior Changes During The Covid-19 Pandemic Research Candrawati, Krisnita; Nuvriasari, Audita
Jurnal Sains Pemasaran Indonesia (Indonesian Journal of Marketing Science) Vol 20, No 2 (2021): September
Publisher : Master of Management Diponegoro University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/jspi.v20i2.152-162

Abstract

The aim of this study is (1) to analyse the development of consumer behaviour research during the Covid-19 pandemic (2) to identify theoretical and empirical contributions from the results of research on consumer behaviour during the Covid-19 pandemic. Co word analysis with VOS Viewer used to answer the first research objective, and quantitative analysis was used to answer the second research objective. The results show that the development of consumer behaviour research during the Covid-19 pandemic is mostly related to the exploration of changes in the types of needs, types of products and priorities of consumer needs during the Covid-19 pandemic. On the other hand, research that needs to be developed is changing online consumer purchasing decisions; Consumer buying behaviour is related to psychological factors, product choice (mainly fresh food ingredients and staple foods), Consistency in purchasing; consistency of changes in consumer habits; awareness and consideration of consumer risk and consumer behaviour during a pandemic. Fundamental theories used in this research include theory of Fear Appeal, Maslow, TAM and TPB. The results showed that there was a model development through the S-O-R computational decision tree ensemble model with Bagging.
Keputusan Pembelian Produk Limited Edition: Systematic Review Herdiati, Meilisa Fani; Iriawan, Andi; Fitriyah, Hadiah
Jurnal Sains Pemasaran Indonesia (Indonesian Journal of Marketing Science) Vol 20, No 1 (2021): Mei
Publisher : Master of Management Diponegoro University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/jspi.v20i1.73-87

Abstract

Every company has an effective strategy for determining whether to develop, maintain or even withdraw from the market. With the development of the times, limited edition products are now mushrooming. Limited edition labels are now given not only to antique, exclusive and expensive products such as luxury cars and savings items but also to fast moving consumer goods. This study will analyze a systematic review using the Preferred Reporting Items for Systematic Reviews and Meta-analysis method. Searches for research articles relevant to the research topic were carried out on the international journal databases of Springer Link, Science Direct, Emerald, and Wiley using the phrase “limited edition products”. The results show that purchasing decisions are influenced by the factors of scarcity, need for uniqueness, and brand-retailer collaboration. This research is expected to be used as material for consideration by the company to formulate the right marketing strategy.

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