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Forum Manajemen
Published by Sekolah Tinggi Ilmu Manajemen Indonesia Handayani
ISSN : 08540616     EISSN : 25991299     DOI : -
Core Subject : Economy, Social,
Economics, Econometrics & Finance Social Sciences
FM memiliki fokus utama pada pengembangan ilmu-ilmu Manajemen. Lingkup ranah ilmu manajemen antara lain meliputi; tetapi tidak hanya terbatas pada: Manajemen Keuangan, Manajemen Pemasaran, Manajemen SDM, Manajemen Perkantoran, dan Manajemen Bisnis Pariwisata, dan Kesekretariatan.
Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Bisnis, Menejemen, dan Akutansi (Lain-Lain)
Articles 478 Documents
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PELATIHAN KEAHLIAN DAN PENERAPAN TEKNOLOGI IT BERPENGARUH TERHADAP KINERJA KARYAWAN PT. TELKOM INDONESIA,Tbk UNIT GES WITEL DENPASAR Wiryawan Suputra Gumi; Ni Putu Chandra Adnyani
Forum Manajemen Vol 20 No 1 (2022): Jurnal STIMI Vol. 20 No. 1 - 2022
Publisher : STIMI Handayani Denpasar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61938/fm.v20i1.461

Abstract

Professional human resource management is one of the important aspects in the company. There are several indicators that can affect human resources, namely training, development, performance, and job satisfaction. Not only human resource management, one of the factors that can affect the internal and external success of a business or business and increase productivity and employee performance is the existence of information technology. The purpose of this study was to analyze the effect of skills training on employee performance, to analyze the effect of IT technology on employee performance and to analyze IT skills and technology training on employee performance at PT. Telkom Indonesia, Tbk Unit GES Witel Denpasar. The types of data used in this study are qualitative and quantitative data, with the data source being primary data. The data collection method was carried out by distributing questionnaires to the respondents, while the data analysis techniques used were: classical assumption test and hypothesis testing. The results showed that IT skills and technology training had a significant effect on employee performance at PT. Telkom Indonesia, Tbk Unit GES Witel Denpasar.
STRATEGI OPTIMALISASI PENERIMAAN PAJAK DAERAH PADA BADAN PENDAPATAN KOTA DENPASAR Ni Luh Evayani; Putri Anggreni; Sebastianus Bambang Dwianto; Ni Luh Indiani; Ni Made Widiani; I Nyoman Wirakusuma
Forum Manajemen Vol 20 No 1 (2022): Jurnal STIMI Vol. 20 No. 1 - 2022
Publisher : STIMI Handayani Denpasar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61938/fm.v20i1.462

Abstract

Development is a series of activities or efforts to change the state of a country. Basically, national development aims to create a just and prosperous society through improving people's living standards. Regional taxes are one of the important components in Regional Original Income, namely mandatory contributions that can be imposed on everyone (taxpayers) without exception and the tax proceeds are used to finance the implementation of regional government and regional development. The purpose of this study was to determine the Strategy for Optimizing Regional Tax Revenue at the Denpasar City Regional Revenue Agency. The analytical techniques used to analyze the data are descriptive, qualitative, and SWOT analysis techniques. Where the results of the analysis show that the Denpasar City Revenue Agency has a good ability to respond to various threats and opportunities contained in its internal and external environment with the final value of the IFAS matrix of 3.37 and the final value of the EFAS matrix of 3.19. Being in Quadrant I is an aggressive strategy in a good position to have opportunities and strengths, so they can take advantage of existing opportunities. Through the use of the SWOT matrix, the strategies used in this research are Improving the Local Tax Intensification and Extensification Program, the Quality of Human Resources of the Regional Tax Apparatus, and Building Cooperation with Government, Private and Community Agencies in the collection of Regional Taxes at the Denpasar City Regional Revenue Agency.
IMPLIKASI PENERAPAN MOTIVASI DAN KOMUNIKASI TERHADAP KINERJA PEGAWAI PADA DINAS SOSIAL PROVINSI BALI Ida Bagus Ngurah Wimpascima; Ni Nyoman Nurani; Reineldis Angela Thay
Forum Manajemen Vol 20 No 1 (2022): Jurnal STIMI Vol. 20 No. 1 - 2022
Publisher : STIMI Handayani Denpasar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61938/fm.v20i1.463

Abstract

This study aims to determine the implications of the application of motivation and communication on employee performance at the social service office of the province of Bali. Respondents used in this study were 68 employees at the Social Service of the Province of Bali. The data that has been collected is tested for validity and reliability first, followed by descriptive statistics and classical assumption tests. After the classical assumption test is fulfilled, the data is processed by multiple linear regression in order to be able to answer the predetermined problem formulation. The results showed that the variables of Communication (X1) and Motivation (X2) partially had a positive and significant effect on the performance of employees (Y) at the Social Service of the Province of Bali.
PENGARUH TINGKAT PENDIDIKAN DAN PENGALAMAN KERJA TERHADAP KINERJA KARYAWAN PADA HOTEL ALILA SEMINYAK Ni Luh Made Wijayati; I Wayan Sukarta; Ni Nyoman Supiatni; Ni Putu Dewanthy Paramitha Dewi
Forum Manajemen Vol 20 No 1 (2022): Jurnal STIMI Vol. 20 No. 1 - 2022
Publisher : STIMI Handayani Denpasar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61938/fm.v20i1.466

Abstract

This study aims to determine: (1) the effect level of education on employee performance at the Alila Seminyak Hotel, (2) the effect of work experience on employee performance at the Alila Seminyak Hotel, (3) the effect of education level and work experience together on employee performance at Alila Hotel Seminyak. Sampling was conducted at permanent employees of the Alila Seminyak Hotel by using a random sampling method with a total sample of 76 people. The research method used is a quantitative method. Data analysis technique used to answer hypotheses is multiple linear regression analysis techniques using SPSS (Statistical Product and Service Solution). The results of this study indicate that: (1) the level of education has a positive and significant effect on employee performance at the Alila Seminyak Hotel, evidenced from the tcount of 4.473 and a significance value of 0.000 <0.05. (2) work experience has a positive and significant effect on employee performance at the Alila Seminyak Hotel, evidenced from the tcount of 3.659 and a significance value of 0.000 <0.05. (3) the level of education and work experience simultaneously has a positive and significant effect on employee performance at the Alila Seminyak Hotel, as evidenced by the test results obtained by Fcount of 93,387 with a probability level of 0,000 which is far below alpha 5%.
PENGARUH STRES KERJA TERHADAP TURNOVER INTENTION YANG DIMEDIASI KEPUASAN KERJA PADA PT TATA MULIA NUSANTARA INDAH CABANG BALI Ni Ketut Laswitarni; Ni Putu Marsita Yuli Pratiwi
Forum Manajemen Vol 20 No 1 (2022): Jurnal STIMI Vol. 20 No. 1 - 2022
Publisher : STIMI Handayani Denpasar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61938/fm.v20i1.467

Abstract

This study intended to the effect of job stress on turnover intention, the effect of job stress on job satisfaction, the effect of job satisfaction on turnover intention and also to determine the role of job satisfaction in mediating the effect of work stress and turnover intention. it takes 51 employees, by using random sampling method. On this study analysis using the path analysis and sobel test. Based on the results of the analytic, the job stress has a positive and significant effect on turnover intention, job stress has a negative and significant effect on job satisfaction, job satisfaction has a negative and significant effect on turnover intention. The results of this study also indicate that job satisfaction mediates job stress on turnover intention. To reduce turnover intention, management should pay more attention to the job descriptions of employees.
ANALISIS PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN PELANGGAN I Wayan Putrana; Majid Wajdi; Komang Wahyulia Saraswati
Forum Manajemen Vol 20 No 1 (2022): Jurnal STIMI Vol. 20 No. 1 - 2022
Publisher : STIMI Handayani Denpasar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61938/fm.v20i1.468

Abstract

The purpose of this study was to determine the effect of service quality (tangible, reliability, responsiveness, assurance and empathy) caring for the satisfaction of new customers in telecommunications companies in Denpasar. The research method used is quantitative. The sample in this study were 119 people taken using the purposive sampling method. Data was collected by distributing questionnaires and then processed with SPSS. The analysis shows that tangible, reliability, responsiveness, assurance and empathy have positive effects on customer satisfaction. Hypothesis testing partially and simultaneously of the independent variables is significant, because the significance value <0.05. The coefficient of determination shows that the ability of tangible variables, reliability, responsiveness, assurance and empathy in explaining customer satisfaction is 62.6%. This means that Service Quality has an influence on Customer Satisfaction
STRATEGI PEMASARAN UMKM DI TENGAH PANDEMI COVID-19 (STUDI KASUS PADA BENETREE COFFEE, DENPASAR)
Forum Manajemen Vol 20 No 2 (2022): Jurnal STIMI Vol. 20 No. 2 - 2022
Publisher : STIMI Handayani Denpasar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61938/fm.v20i2.473

Abstract

This study aims to determine the company's strengths, weaknesses, opportunities, and threats and to find out the right marketing strategy to be applied to Benetree Coffee. The research was conducted for 3 months, starting from January - March 2021 at Benetree Coffee. The research method used is descriptive qualitative and quantitative. While the analytical tools used are SWOT analysis with IFAS (Internal Factor Analysis Summary) matrix, EFAS (External Factor Analysis Summary) matrix, IE matrix (Internal External), SWOT matrix. The results of the IFAS matrix analysis are 2.897 which indicates that the company's internal position is strong. The results of the EFAS matrix analysis are 2,774. The results of the mapping on the IE matrix show that Benetree Coffee in the marketing strategy occupies position V. This indicates that Benetree Coffee is in a growth position. The results of the SWOT matrix show that there are 11 alternative strategies that can be done by company.
PENGARUH KEPEMIMPINAN TERHADAP MOTIVASI KERJA KARYAWAN JOGLO BAR & RESTAURANT DI CANDIDASA, KARANGASEM Putri Anggreni; I Wayan Budiasa
Forum Manajemen Vol 20 No 2 (2022): Jurnal STIMI Vol. 20 No. 2 - 2022
Publisher : STIMI Handayani Denpasar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61938/fm.v20i2.474

Abstract

Leadership has a very important meaning for the smooth running of a company or organization, because with a leadership style that is carried out in a company that is able to bring the company to get predetermined goals. Likewise, the employee's work motivation has a very important meaning for the survival of the company, with high work motivation, it will cause a high sense of concern for the achievement of company goals. The purpose of this study was to find out how much influence leadership has on employee work motivation at Joglo Bar & Restaurant. The data collection method used, namely through observation, interviews, recording documents, and questionnaires. The data analysis techniques used are simple linear regression analysis, product moment correlation analysis, determination analysis, and product moment correlation coefficient t-test. Based on the results of the study, the results obtained there was a positive influence between increasing leadership on the work motivation of employees at Joglo Bar & Restaurant. Determination analysis showed that the influence of leadership by 65.6% on the work motivation of employees, while the remaining 34.4% was influenced by other factors that were not described in this study. Thus, it can be suggested to the company, especially the management and leadership of Joglo Bar & Restaurant to continue to develop their role as a leader in order to achieve the company's goals.
ANALISIS KEPUASAN PELANGGAN DAN PERANCANGAN STRATEGI PROMOSI DALAM UPAYA MENINGKATKAN VOLUME SERVICE KENDARAAN PADA AUTO2000 TABANAN Anak Agung Ayu Mirah Kencanawati; Lily Marheni; I Made Sarjana; I Gusti Ngurah Agung Maha Putra Udayana
Forum Manajemen Vol 20 No 2 (2022): Jurnal STIMI Vol. 20 No. 2 - 2022
Publisher : STIMI Handayani Denpasar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61938/fm.v20i2.475

Abstract

This research was conducted at Auto2000 Tabanan which is one of the official Toyota dealers in Bali. The problem faced today is the volume of vehicle service has decreased by 25%. Customer satisfaction is indicated to be one of the causes of the decline in vehicle service volume. The purpose of this study was to determine the level of customer satisfaction and to plan a company's promotional strategy. Based on these problems, service quality (servqual) and SWOT are the methods used to solve the problem. The servqual method is used to measure customer satisfaction, while SWOT is used to formulate a promotional strategy that will be applied by the company with a quantitative descriptive approach. The results obtained with the servqual method is the gap between reality and expectations of the five dimensions of customer satisfaction. The five dimensions of customer satisfaction are negative, which means the company has not been able to meet customer expectations. Overall the company is only able to meet 86% of its customers' expectations. From the SWOT analysis, there are 13 promotional strategies that can be applied by the company to increase the volume of vehicle service
PROSEDUR STANDAR OPERASIONAL PEMESANAN PAKET WISATA PELAYARAN DI LE PIRATE EXPLORE CRUISE-LABUAN BAJO Tettie Setiyarti; Ni Putu Eka Safitri; Pipit Sundari
Forum Manajemen Vol 20 No 2 (2022): Jurnal STIMI Vol. 20 No. 2 - 2022
Publisher : STIMI Handayani Denpasar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61938/fm.v20i2.476

Abstract

When serving guests, the Reservation Department of a shipping company must be provided with guidelines, work references (sequence), and training in providing services. All forms of work guidelines and references are then referred to as Standard Operating Procedures (hereinafter abbreviated as SOP). On this article, based on the research that has been carried out, the author wants to explain in more detail, using a qualitative descriptive research method, regarding the SOP of the Reservation Department at Le Pirate Explore Cruise – Labuan Bajo. The research that forms the basis of this article was carried out in the first and second quarters of 2021, at a time when Bali and East Nusa Tenggara had not yet fully opened their tourism activities. Based on the findings, the research divides the process of implementing the Standard Operating Procedures (SOP) of the Reservation Department into three main thematic, namely: 1) the role of the Owner in making and supervising PSO Reservations; 2) Reservation Department staff behavior; and 3) obstacles faced by the Reservation Department in implementing PSO.

Page 45 of 48 | Total Record : 478

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