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INDONESIA
Jurnal Ekonomi Manajemen Sistem Informasi
Published by Dinasti Publisher
ISSN : 26865238     EISSN : 26864916     DOI : -
Core Subject : Economy,
Economics, Econometrics & Finance
Jurnal Ekonomi Manajemen Sistem Informasi (JEMSI), ISSN 2686-5238 (online) dan ISSN 2686-4916 (print), merupakan jurnal penelitian manajemen dan sistem informasi yang diterbitkan sejak tahun 2019 oleh Dinasti Publisher. Jurnal ini bertujuan untuk menyebarluaskan hasil penelitian kepada para akademisi, praktisi, mahasiswa, dan pihak lain yang berminat di bidang manajemen dan sistem informasi yang meliputi manajemen keuangan, manajemen pemasaran, manajemen operasional, manajemen sumber daya manusia, manajemen pengetahuan, manajemen inovasi, Rekayasa Sistem Keuangan, Teknologi Informasi, Manajemen Teknologi Informasi, Sistem Informasi Manajemen, Teknik Sistem Manufaktur, Teknologi dan Manajemen Pengetahuan, dll.
Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Menejemen Teknologi dan Inovasi
Articles 1,826 Documents
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The Impact of Service Quality and Delivery Time on Behavioral Intentions of E-Commerce Logistics Users with Customer Satisfaction as Mediation Euis Saribanon; Anton Ferdiansyah; Jacinta Madalena Soares Lemos; Fikri Ferdiansyah Putra
Jurnal Ekonomi Manajemen Sistem Informasi Vol. 6 No. 6 (2025): Jurnal Ekonomi Manajemen Sistem Informasi (Juli - Agustus 2025)
Publisher : Dinasti Review

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jemsi.v6i6.8529

Abstract

In the rapidly evolving digital age, e-commerce has emerged as one of the major forces in the global economic revolution. To remain competitive, e-commerce businesses must understand the components that influence the user behavior of their logistics services. Delivery time and service quality are two important factors that could affect customer satisfaction.Delivery time and service quality are two important factors that could affect customer satisfaction,which in turn causes them to be more likely to use this business again. Using customer satisfaction as a mediating factor, this study attempts to determine the effect of delivery speed and service quality on the intention of e-commerce consumers. This study uses a quantitative descriptive method and the Cochran formula to determine the number of samples used as many as 100 E-commerce user respondents. The data collection method in this study uses questionnaire. This study uses the Structural Equation Modeling-Partial Least Square (SEM-PLS) analysis technique. For this study systematic quantitative approaches in conjunction with random sampling techniques were used to gather data from e-commerce users. Based on the results of this study, Customer satisfaction has been shown to have a positive and large impact on delivery speed and service quality, as well as to positively and significantly influence behavioural intentions.
The Effect of Airport Service Innovation on Customer Satisfaction and Increasing Customer Value Zainita Sarah; Raissa Putri Ramadhani; Haris Haris; Lut Mafrudoh
Jurnal Ekonomi Manajemen Sistem Informasi Vol. 6 No. 6 (2025): Jurnal Ekonomi Manajemen Sistem Informasi (Juli - Agustus 2025)
Publisher : Dinasti Review

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jemsi.v6i6.8530

Abstract

This study explores the impact of service innovation on customer satisfaction, with customer value acting as an intervening variable at Soekarno-Hatta International Airport. This research focuses on three primary variables: Service Innovation (X1), Customer Value (Z), Customer Satisfaction (Y). This study uses quantitative research methods with Sem-PLS analysis techniques, with data collected from100 respondents who had experience using airport technology services on both international and local flights. These findings reveal that Service Innovation (X1) positively affects both Customer Satisfaction (Y) and Customer Value (Z). Moreover, Customer Value (Z) significantly influences Customer Satisfaction (Y). The results also demonstrate that Service Innovation (X1) has an indirect positive effect on Customer Satisfaction (Y) through Customer Value (Z). This research highlights the importance of service innovation in improving the overall customer experience and value perception, thus enhancing passenger satisfaction at airports.
Risk Characteristics and Response Strategies for Marine Pollution Due To Container Ship Accidents at PT IPC Terminal Petikemas Lira Agusinta; Peppy Fachrial; Cindy Herawati; Syalwa Divan
Jurnal Ekonomi Manajemen Sistem Informasi Vol. 6 No. 6 (2025): Jurnal Ekonomi Manajemen Sistem Informasi (Juli - Agustus 2025)
Publisher : Dinasti Review

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jemsi.v6i6.8531

Abstract

Export-import and international trade activities require the role of container ships and ports. Shipping and port activities that do not meet standards can cause marine pollution and ship accidents. The number of incidents of pollution brought on by container ship accidents rises as a result of mechanical issues like inclement weather and human mistake as well as the continued decline in container accidents.This research is a literature study or literature review research. This research uses a systematic literature review approach regarding the application of risk characteristics and response strategies in cases of container ship pollution and accidents. By implementing a risk characteristics program and response strategies that are carried out regularly, accidents that occur on container ships can be minimized. By conducting a comprehensive review of marine pollution and implementing a risk characteristics program and response strategy, its effectiveness can be proven to reduce the level of marine pollution and ship accidents.
Analysis Of Service Quality and Punctuality of Cargo Delivery on Customer Satisfaction at PT Samudera Indonesia Agus Setiawan; Siti Nurhayati; Jennifer Vanessa Rose; Destyan Nur Ramadhan
Jurnal Ekonomi Manajemen Sistem Informasi Vol. 6 No. 6 (2025): Jurnal Ekonomi Manajemen Sistem Informasi (Juli - Agustus 2025)
Publisher : Dinasti Review

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jemsi.v6i6.8532

Abstract

The purpose of this study is to analyze the relationship between the quality of sea freight services with the punctuality of cargo delivery with the level of customer satisfaction at PT Samudera Indonesia. This study used survey methods with questionnaires and quantitative data collection tools. The results showed that the quality of sea transportation services had a significant effect on customer satisfaction. Customers who feel they are receiving quality service tend to be more satisfied. In addition, the punctuality of cargo delivery also has a major effect on customer satisfaction. These results provide important insights for PT Samudera Indonesia to improve service quality and delivery timeliness to meet customer expectations and maintain their satisfaction in the fierce sea transportation industry competition.
The Influence of Brand Image and Service Quality on User Satisfaction of Lion Parcel Services Rr. Endang Wahyuni; Agus Setiawan; Malika Alya Kasta; Muhammad Edrian Jody
Jurnal Ekonomi Manajemen Sistem Informasi Vol. 6 No. 6 (2025): Jurnal Ekonomi Manajemen Sistem Informasi (Juli - Agustus 2025)
Publisher : Dinasti Review

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jemsi.v6i6.8533

Abstract

Lion Parcel is a freight forwarding company that serves domestic and international shipments. The low quality of service in Lion Parcel can affect customer satisfaction and make customers switch to other service companies. This is a challenge for Lion Parcel to improve service quality to attract consumer buying interest. The aim of this study was to assess the effects of brand image and service quality on customer satisfaction of Lion Parcel services in Tugu Utara, Jakarta. A quantitative research approach was employed, utilizing questionnaries distributed to Lion Parcel customers. A probabilistic sampling method was applied, involving a sample of 85 individuals. The data collected was analyzed using linear regression to evaluate the influence of brand image and service quality on customer satisfaction. The results in this study are, service quality and Brand Image have a significant influence and on customer satisfaction.
The Effect of Service Quality and Delivery Timeliness on Customer Satisfaction Sicepat Express Penggilingan in 2023 Noor Syamsu Hidayat; Riza Lestari; Aulia Rachmadini; Nurul Khaidah
Jurnal Ekonomi Manajemen Sistem Informasi Vol. 6 No. 6 (2025): Jurnal Ekonomi Manajemen Sistem Informasi (Juli - Agustus 2025)
Publisher : Dinasti Review

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jemsi.v6i6.8534

Abstract

This study discusses how service quality and delivery timeliness affect customer satisfaction at SiCepat Express Penggilingan. The purpose of this study is to test and analyze the effect of service quality variables and delivery timeliness on customer satisfaction. This research uses a quantitative approach with the technique of taking respondents’ responses using purposive sampling. The total respondents’ responses were calculated using Hair's theoretical formula, resulting in 135 respondents’who are users of SiCepat Express Penggilingan services. The population in this study includes 19,529 customers of all SiCepat Express Penggilingan service users during the period January to December 2023, with an average of 1,627 customers per month. The analytical test tool used is Smart PLS 4 with the SEM (Structural Equation Modeling) analysis method. The results of this study show that the results of research with the three variables tested, namely service quality, delivery timeliness and customer satisfaction, have positive and significant results because during the hypothesis test it can be seen that the T-Statistic is 9.937 and P-Values are 0.000 < 0.05, which means Ho is rejected and Ha is accepted, so the hypothesis that reads that there is a positive influence between service quality and timeliness of delivery together on customer satisfaction can be accepted.
The Influence of Service Quality and Security on Customer Loyalty Through Customer Satisfaction (a case at Lalamove) Marthaleina Ruminda; Veronica Veronica; Arya Maulana Azitama
Jurnal Ekonomi Manajemen Sistem Informasi Vol. 6 No. 6 (2025): Jurnal Ekonomi Manajemen Sistem Informasi (Juli - Agustus 2025)
Publisher : Dinasti Review

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jemsi.v6i6.8535

Abstract

The purpose of this study is to determine the effect of service quality, and security on customer loyalty with customer satisfaction as a mediation tool. In this study, questionnaires are used to collect data focused on Lalamove users in DKI Jakarta using quantitative approaches. A basic random sampling procedure is used to acquire a sample of 133 respondents. Samples were obtained using purposive sampling techniques and data analysis using Structural Equation Modelling (SEM). The independent variables used are service quality and security, and the dependent variables are customer loyalty and customer satisfaction as intervening variables. This demonstrates that through consumer pleasure, there is a noteworthy and positive association among the independent variables of service quality and security and customer loyalty as variables dependent. This research revealed that customer satisfaction exerts a substantial positive influence on customer loyalty, emphasizing that contented customers are more inclined to maintain their loyalty to the company.
Analysis of Service and Safety of Goods Delivery on Consumer Interest in Grab Express Jakarta 2023 Sameday Delivery Roswan Kasim; Ika Utami Yulihapsari; Muammar Farhan Falahi; Fikri Ikhwansyah
Jurnal Ekonomi Manajemen Sistem Informasi Vol. 6 No. 6 (2025): Jurnal Ekonomi Manajemen Sistem Informasi (Juli - Agustus 2025)
Publisher : Dinasti Review

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jemsi.v6i6.8536

Abstract

Grab Express service is an application that provides online goods delivery services in the community to provide convenience and guarantee the safety and speed of delivery of goods. The purpose of this study was to determine and analyze whether service and safety of goods affect future consumer interest in using the Grab Express service, especially for users in the city of Jakarta. This study uses a quantitative method, determining the sample size in this study using the Lemeshow formula because the population size is unknown. The number of samples used amounted to 100 from the calculation with the Lemeshow formula. Data was collected by distributing questionnaires made with Google forms that have been distributed online, which are users of the Grab Express service in Jakarta City. The results of this study indicate that there is a significant influence between service and safety of goods on consumer interest in using the Same day Grab Express delivery service.
The Impact of Word of Mouth and Brand Image on Purchase Decisions of the Tanjung Priok Branch Courier Company Sekar Widyastuti Pratiwi; Sesaria Mardhiani Rachma Puspita; Adit Taufiqurrahman; Radifan Fadhli Prasetyo
Jurnal Ekonomi Manajemen Sistem Informasi Vol. 6 No. 6 (2025): Jurnal Ekonomi Manajemen Sistem Informasi (Juli - Agustus 2025)
Publisher : Dinasti Review

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jemsi.v6i6.8537

Abstract

This study examines the effect of word of mouth and brand image on purchasing decisions for courier companies. The population of this study were users of Indah Logistik Cargo services in the Tanjung Priok branch. The sampling technique used is random sampling which has been determined by the researcher using Hair's formula, namely 108 service users of Indah Logistik Cargo, Tanjung Priok branch. Using a survey instrument and survey methodology, data was gathered. The technique for analyzing the data is multiple regression analysis. Statistical testing is done in two ways: partial testing (t-test) and simultaneous testing (f-test). Word of mouth had a partial positive effect and a significant impact on purchasing decisions, according to the results. Purchasing decisions are positively and significantly impacted by brand image. Word-of-mouth and brand image have a substantial and considerable impact on purchasing decisions at the same time, independent of each other.
The Effect of Goods Security and Tracking System On Customer Satisfaction of PT J&T Express East Jakarta Mohammad Fatih Fatih; Aufa Akmal Maulana; Edhiye Budi Setiawan
Jurnal Ekonomi Manajemen Sistem Informasi Vol. 6 No. 6 (2025): Jurnal Ekonomi Manajemen Sistem Informasi (Juli - Agustus 2025)
Publisher : Dinasti Review

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jemsi.v6i6.8538

Abstract

This study aims to empirically analyze the influence of goods security and tracking systems on customer satisfaction in J&T Express customers in Indonesia. Amid the mushrooming of online shopping habits, every e-commerce company is competing to get customers, as many companies are trying various strategies to attract customers, such as the development of tracking system features and the security of goods delivery, which is expected to increase customer satisfaction. Methods This research uses a quantitative descriptive method, with the analysis tool used being SEM-PLS (Structural Equation Model-Partial Least Square) Smart PLS 4.0 software. With a total of 120 respondents taken by purposive sampling. This study shows that the tracking system affects the safety of goods and customer satisfaction, and the safety of goods during delivery also affects customer satisfaction, The results of this study indicate that the safety of goods and tracking systems have a significant effect on customer satisfaction, as evidenced by the results of the Discriminant Validity test, Direct Effect test, Indirect Effect test and Goodness of Fit Test which show that variables Tracking System and Safety of Goods have a significant effect because the test results prove their influence on variable Customer Satisfaction.

Page 182 of 183 | Total Record : 1826

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