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INDONESIA
Jurnal Ekonomi Manajemen Sistem Informasi
Published by Dinasti Publisher
ISSN : 26865238     EISSN : 26864916     DOI : -
Core Subject : Economy,
Economics, Econometrics & Finance
Jurnal Ekonomi Manajemen Sistem Informasi (JEMSI), ISSN 2686-5238 (online) dan ISSN 2686-4916 (print), merupakan jurnal penelitian manajemen dan sistem informasi yang diterbitkan sejak tahun 2019 oleh Dinasti Publisher. Jurnal ini bertujuan untuk menyebarluaskan hasil penelitian kepada para akademisi, praktisi, mahasiswa, dan pihak lain yang berminat di bidang manajemen dan sistem informasi yang meliputi manajemen keuangan, manajemen pemasaran, manajemen operasional, manajemen sumber daya manusia, manajemen pengetahuan, manajemen inovasi, Rekayasa Sistem Keuangan, Teknologi Informasi, Manajemen Teknologi Informasi, Sistem Informasi Manajemen, Teknik Sistem Manufaktur, Teknologi dan Manajemen Pengetahuan, dll.
Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Menejemen Teknologi dan Inovasi
Articles 1,826 Documents
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Increasing Repurchase Intention Through Timeliness Delivery and Service Quality Mediated by E-Commerce Customer Satisfaction in Indonesia Edhie Budi Setiawan; Harry Purwoko; Hilya Fisar Nazwany; Asnia Harun
Jurnal Ekonomi Manajemen Sistem Informasi Vol. 6 No. 6 (2025): Jurnal Ekonomi Manajemen Sistem Informasi (Juli - Agustus 2025)
Publisher : Dinasti Review

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jemsi.v6i6.8541

Abstract

In the marketplace category e-commerce sites that have the highest number of visitors in Indonesia are Shopee, Tokopedia, Lazada, Blibli, and Bukalapak. The number of Blibli visitors looks lower compared to other E-Commerce, but still increases in 2023. The purpose of this study is to increase repurchase intention through timeliness delivery and service quality mediated by e-commerce customer satisfaction in Indonesia. This study involved 170 respondents who were Blibli e-commerce users, with samples taken using purposive sampling techniques. The method applied in this study is quantitative, with data processing using SEM-PLS software. The results of this study indicate that Timeliness delivery has a significant effect on customer satisfaction. Timeliness delivery does not have a significant effect on repurchase intention. Service quality has a significant effect on customer satisfaction and repurchase intention. Customer satisfaction has a significant effect on repurchase intention.
Enhancing Customers’ Purchase Decisions Making of PT. Pelni Through Service Quality and Price Taffarel Parikesit; Kelvin Aditya; Ovalia Rukmana; Prima Widiyanto
Jurnal Ekonomi Manajemen Sistem Informasi Vol. 6 No. 6 (2025): Jurnal Ekonomi Manajemen Sistem Informasi (Juli - Agustus 2025)
Publisher : Dinasti Review

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jemsi.v6i6.8542

Abstract

The purpose of this study is to investigate factors that can enhance purchase decision making of PT PELNI. The target population of this study is PT PELNI’s customers; A non-probability sampling with purposive sampling technique adopted in this study with 52 numbers of respondents. Questionnaires were distributed to grasp the respondents’ perception on the impacts of service quality, price, and facilities on purchasing decisions of PT PELNI. The data were analyzed using multiple linear regression with SPSS version 26. The results showed that service quality has a positive and significant effect on purchasing decisions, and so does price. However, facilities do not have positive and significant effect to the purchase decision. Additionally, the findings indicated that those variables investigated simultaneously have significant effect to the purchase decision.
Increasing Import and Export Tonnage Through Sustainable Services and TMS Utilization Basri Fahriza; Apsada Juhri; Yafi Raihan Fanshuria; Reyhan Rizqi Ressananta
Jurnal Ekonomi Manajemen Sistem Informasi Vol. 6 No. 6 (2025): Jurnal Ekonomi Manajemen Sistem Informasi (Juli - Agustus 2025)
Publisher : Dinasti Review

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jemsi.v6i6.8543

Abstract

This study analyzes the effect of service continuity and the use of Transportation Management System (TMS) on increasing import and export tonnage at PT DHL Global Forwarding Indonesia. As part of DHL Global, the company focuses on providing consistent service and implementing TMS technology to improve operational efficiency. The results show that service continuity increases customer loyalty, while TMS contributes to operational optimization and cost savings, which together drive an increase in import and export tonnage. This study provides important insights to strengthen the company's operational performance and competitive position in the global market.
Service Quality, Experience and Customer Loyalty: Evidence of Willingness to Pay on the Jakarta Bandung High Speed Train Arizal Ginartha; Ghufron Solikhul Amri; Muhammad Iqbal Firdaus; Haryono Haryono
Jurnal Ekonomi Manajemen Sistem Informasi Vol. 6 No. 6 (2025): Jurnal Ekonomi Manajemen Sistem Informasi (Juli - Agustus 2025)
Publisher : Dinasti Review

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jemsi.v6i6.8544

Abstract

The Jakarta-Bandung High-Speed Rail stretches over 142.3 km and offers First Class, Business Class, and Premium Economy options. To enhance its appeal and provide an unforgettable travel experience, the Jakarta-Bandung High-Speed Rail completes the journey between Jakarta and Bandung (or vice versa) in just 48 minutes, traveling at a speed of 350 km/h. However, the question arises whether the experience and services offered by this high-speed rail influence passengers' willingness to pay for their journey. This study aims to examine the impact of service quality, customer experience, and customer loyalty on passengers' willingness to pay. Data was collected through questionnaires distributed to 100 respondents who are customers of the Jakarta-Bandung High-Speed Rail. The survey assessed service quality, customer experience, and user loyalty using a Likert scale. This study utilized Partial Least Squares Structural Equation Modeling (PLS-SEM) for data analysis. The findings reveal a significant relationship between the variables studied, such as service quality positively impacting willingness to pay (WTP) and customer loyalty. Therefore, KCJB should focus on improving service quality and customer experience, developing loyalty programs, and running marketing campaigns that highlight the added value of their services.
Application Of Information Technology, Online Tracking System, And Timeliness to Customer Satisfaction in Freight Forwarding Companies Olfebri Olfebri; Nasrullah Nasrullah; Okta Bagus Maulana; Ega Ananda Dwi Syahputra
Jurnal Ekonomi Manajemen Sistem Informasi Vol. 6 No. 6 (2025): Jurnal Ekonomi Manajemen Sistem Informasi (Juli - Agustus 2025)
Publisher : Dinasti Review

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jemsi.v6i6.8545

Abstract

The purpose of this study was to determine the cost emphasis, the flow of distribution of goods, and the strategies used for customer satisfaction by meeting customer expectations. The population of this study was users of shipping services, with a sample size of 150 respondents. They are using quantitative methods with non-probability sampling techniques. Data collection was carried out through distributing questionnaires. The results of this study indicate that (1) Information Technology has a positive and insignificant effect on customer satisfaction. (2) The tracking system has a significant effect on customer satisfaction. (3) Timeliness has a significant and positive effect on customer satisfaction.
The Influence of the Distribution Process and Customer Satisfaction on Customer Loyalty (Case Study of the Cakung Distribution Center on Courier Company) Nofrisel Nofrisel Nofrisel; Sekar Widyastuti Pratiwi; Astry Salsyabila Zaira; Nita Ayu Putriani
Jurnal Ekonomi Manajemen Sistem Informasi Vol. 6 No. 6 (2025): Jurnal Ekonomi Manajemen Sistem Informasi (Juli - Agustus 2025)
Publisher : Dinasti Review

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jemsi.v6i6.8546

Abstract

This study aims to analyze the effect of the distribution process and customer satisfaction on customer loyalty on express companies. With a deeper understanding of customer loyalty theory, this study seeks to measure customer loyalty levels and determine their position on the loyalty scale. The approach used in this study is a quantitative approach, which will provide statistically quantifiable data. With the help of the PLS analysis tool, this study is expected to have valid results on the effect of independent variables, namely distribution process (X1) and customer satisfaction (X2), on dependent variables, namely customer loyalty (Y). The results of this study are expected to provide practical recommendations and for company management to improve distribution quality and customer satisfaction.

Page 183 of 183 | Total Record : 1826

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