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Contact Name
Sintia Safrianti
Contact Email
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+6289676056812
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Editorial Address
Jurusan Manajemen Fakultas Ekonomi Univ Prof.Dr.Hazairin.,SH Bengkulu Jalan Ahmad Yani No 1 Bengkulu
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Kota bengkulu,
Bengkulu
INDONESIA
Creative Research Management Journal
ISSN : -     EISSN : 26211092     DOI : 1032663
Jurnal Ilmiah CREATIVE RESEARCH MANAGEMENT JOURNAL dikelola dan diterbitkan Prodi Manajemen Fakultas Ekonomi Unihaz merupakan media publikasi hasil penelitian dalam bidang ilmu manajemen dan bisnis, termasuk aplikasinya, baik marketing, finance, operational, management information system, human resource & strategic. Redaksi menerima tulisan berupa hasil penelitian yang belum pernah dipublikasikan dan jurnal ini diterbitkan 2 kali dalam setahun. Selanjutnya jurnal ini terbuka bagi masyarakat ilmiah tidak terbatas pada civitas akademika Fakultas Ekonomi Unihaz saja tetapi terbuka bagi dosen, peneliti dari perguruan tinggi lain, dan professional
Articles 108 Documents
ANALISIS INDEKS KEPUASAN MASYARAKAT TERHADAP LAYANAN PUBLIK PADA PT. PLN (PERSERO) ULP MANNA Tito Irwanto; Eno Pramino; Ahmad Soleh
Creative Research Management Journal Vol 4 No 2 (2021): December
Publisher : Universitas Prof. Dr. Hazairin SH

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32663/crmj.v4i2.2187

Abstract

The purpose of this study is to determine the index of community satisfaction with public services at PT. PLN (Persero) ULP Manna. The analytical method used is Public Satisfaction Index based on the Regulation of the Minister of Administrative and Bureaucratic Reform of the Republic of Indonesia Number 14 of 2017 with 9 indicators, namely requirements, procedures, completion time, costs/rates, product specifications, types of services, executive competence, behavior implementer, handling complaints suggestions and inputs, facilities and infrastructure. Public Satisfaction Index on public services at PT. PLN (Persero) ULP Manna is 78.25 with the quality of service B with good criteria because it is in the conversion interval value range of 76.61 - 88.30. Facilities and infrastructure elements are the elements that get the highest average score, namely 3.31 with Good criteria, this is because PT. PLN (Persero) ULP Manna has provided good facilities and infrastructure in providing services to the community. The elements that received a poor score were the time for completion of services with an average value of 3.00 and the handling of complaints and suggestions with an average score of 3.04 with a poor rating because it was located in the interval value 2.60 - 3.064..
REKONSTRUKSI BISNIS UMKM DI INDONESIA: REFLEKSI ATAS DAMPAK EKONOMI AKIBAT PANDEMI COVID-19 Fajar Adhitya; Rabi’atul Adawiyah
Creative Research Management Journal Vol 4 No 2 (2021): December
Publisher : Universitas Prof. Dr. Hazairin SH

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32663/crmj.v4i2.2292

Abstract

This study analyzes efforts in rescuing MSMEs to maintain the stability of the nationalfinancial system affected by the Covid-19 pandemic. The study uses a qualitative descriptiveapproach with data obtained from literature review and interview. The outcome of interviewconducted to 100 MSMEs in Semarang City, Demak Regency and Kendal District shows theissues faced by MSMEs due to the Covid-19 pandemic are decreased sales, difficulty inobtaining raw materials, business capitals and paying premises rents, also production anddistribution disruption. The result of the study concluded seven strategies for maintaining andincreasing MSME sales: transforming its ways of marketing and sales online, divertingproducts/services line, reallocation of funds, hygiene and halal assurance, providingvouchers or gift cards, accelerating asset sales, and reduction of labor. This research is stilllimited to one sector, that is the MSME. These seven scenarios are expected to encourageMSMEs in improving and developing its capacities so it plays the role as economic safetynets.
PENGARUH ETOS KERJA, KOMPETENSI DAN KEPUASAN KERJA TERHADAP KINERJA KARYAWAN PT. THAMRIN BROTHER’S YAMAHA CENTRAL BENGKULU Hermawati, Hermawati; Syofian, Syofian
Creative Research Management Journal Vol 5 No 1 (2022): June
Publisher : Universitas Prof. Dr. Hazairin SH

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32663/crmj.v5i1.2769

Abstract

This research to determine how much influence work ethic, competence and job satisfactionhave on the performance of employees of PT. Thamrin Brother's Yamaha Central Bengkulu,and also to determine the relationship between the independent variables and the dependentvariable.The data analysis method uses multiple linear regression analysis, correlationanalysis, coefficient of determination, hypothesis testing F and t with work ethic (X1),Competence (X2) and Job Satisfaction (X3) as independent variables and employeeperformance as the dependent variable.The research method taken is quantitative by using asurvey method.The population in this study amounted to 75 employees at PT. ThamrinBrother's Yamaha Central Bengkulu.The sampling technique used was the saturatedtechnique.Sources of data obtained through library research and field studies in the form ofinterviews, observations and questionnaires. The results showed that work ethic (X1) andcompetence (X2) had a negative effect on employee performance (Y), and job satisfaction(X3) had a positive effect on employee performance (Y). But simultaneously X1, X2, and X3have an effect on Y.
HEDONIC VALUE, PENGALAMAN BERBELANJA, TERHADAP MINAT BELI SITUS SHOPEE DENGAN TRUST SEBAGAI VARIABEL INTERVENING Lakoni, Idham; Hidayati, Arifah
Creative Research Management Journal Vol 5 No 1 (2022): June
Publisher : Universitas Prof. Dr. Hazairin SH

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32663/crmj.v5i1.2263

Abstract

The proliferation of internet use has created a new phenomenon of consumer behavior,consumer attention has been diverted to online purchases. Increasing confidence in thetechnology and online payment sector is leading to changes in consumer behavior, away fromtraditional methods. This trend has shown that online shopping has a lot of potential as wellas benefits for consumers and businesses around the world. The purpose of this study was toanalyze hedonic value, shopping experience, on the interest in shopping on shopee sites withtrust as an intervening variable in the city of Bengkulu. This research will be conducted bydistributing 100 questionnaires to students in Bengkulu City as respondents who have madetransactions on the site. shopee. The analysis that will be used is quantitative analysistechniques with path analysis methods (path analysis) with processing using SmartPLS.
MERDEKA EKSPOR-UMKM MERDEKA : KOLABORASI STAKEHOLDERS DAN SKEMA BISNIS UMKM EKSPOR DI MASA PEMULIHAN EKONOMI Ardianto, Heni; Asngadi, Asngadi
Creative Research Management Journal Vol 5 No 1 (2022): June
Publisher : Universitas Prof. Dr. Hazairin SH

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32663/crmj.v5i1.2621

Abstract

This study aims to formulate strategic steps in the form of collaboration models and businessschemes through collaboration between interested parties in providing export space forMSMEs so that they can make independent MSMEs to survive and compete in the economicrecovery period. The research is conducted with a qualitative approach to find models orconcepts that can be used to deal with export opportunities. Data were analyzed descriptivelybased on data obtained through reading materials consisting of various literatures to obtainrelevant secondary data. The results show that collaboration between stakeholders areexpected to be a model that can strengthen the competitiveness of MSMEs in the global(export) market. Entrepreneurs must be equipped with knowledge related to exportopportunities through onboarding business schemes such as coaching, empowerment,licensing management, certification to curation to survive and rise and compete in the globalmarket. This of course needs to be realized with good synergy between stakeholders so thatthe transformation process can run well. In addition, the government as the coordinator mustbe able to synergize with other stakeholders actively to discuss developments as a form ofcoordination and material for continuous evaluation.
ANALISIS ABNORMAL RETURN DAN TRADING VOLUME ACTIVITY SEBELUM DAN SETELAH PENGUMUMAN DIVIDEN PT.KALBE FARMA SAAT PANDEMI COVID-19 Amin, Mohammad Arridho Nur
Creative Research Management Journal Vol 5 No 1 (2022): June
Publisher : Universitas Prof. Dr. Hazairin SH

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32663/crmj.v5i1.2461

Abstract

PT. Kalbe Farma became one of the issuers that during the Covid-19 pandemic earned alarge profit per share, so this study aims to see if there is abnormal return and tradingvolume activity around the date of dividend announcement made by PT. Kalbe Farma duringthe Covid-19 pandemic. The event study method is used to study the reaction of theIndonesian Capital Market during the observation period. The observation period is carriedout five days before the dividend announcement and five days after the dividendannouncement of PT. Kalbe Farma. Secondary data used in this study are data on the closingprice of daily shares, daily JCI, daily trading volume, and the number of outstanding shares.The results found that there were abnormal differences in returns before and after dividendannouncements, and there were also differences in trading volume of activity before and afterthe dividend announcement of PT. Kalbe Farma.
PERAN KEPUASAN KERJA DAN DUKUNGAN ORGANISASI DALAM MEMEDIASI HUBUNGAN ANTARA EFIKASI DIRI DENGAN KINERJA KARYAWAN (Studi Kasus di Yayasan Pendidikan Ariyanti) Wiyono, Darul
Creative Research Management Journal Vol 5 No 1 (2022): June
Publisher : Universitas Prof. Dr. Hazairin SH

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32663/crmj.v5i1.2672

Abstract

This research aims to find out how big the role of job satisfaction and organizational supportin mediating the relationship between self-efficacy and employee performance at the AriyantiEducation Foundation. This research is a descriptive and verification research, the researchmethod used is explanatory survey, and data analysis using a structural equation modelStructural Equation Model, SEM) through the Partial Least Square (PLS) method processedwith the application of SmartPLS 3.3.7 statistics. The number of respondents was 63 obtainedthrough the distribution of questionnaires with the stratified proportional random samplingmethod. The results of the research explain that job satisfaction and organizational supportcan mediate well between self-efficacy and employee performance at the Ariyanti EducationFoundation by 62,70%. This study has limitations in terms of the conceptual framework used,namely only connecting variables that are estimated to have a relationship with thedependent variable so that there are still possibilities for other variables that have not beenincluded in the conceptual framework.
ANALISIS LAYANAN KONSUMEN DI PDAM TIRTA DARMA KABUPATEN REJANG LEBONG Pefriyadi, Pefriyadi
Creative Research Management Journal Vol 5 No 1 (2022): June
Publisher : Universitas Prof. Dr. Hazairin SH

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32663/crmj.v5i1.2643

Abstract

This study aims to determine the level of service to consumers at PDAM Tirta Darma, RejangLebong Regency. The research method used in this study is a qualitative method. Datacollection techniques in this study were carried out through observation, interviews anddocumentation. While the main sources of information in this study are consumers fromPDAM Tirta Darma, Rejang Lebong Regency. The results of this study are consumers whouse the services of products and services from PDAM Tirta Darma, Rejang Lebong Regency,returning 13,000 customers, service facilities are very adequate, good form of service, as wellas responsive, solutional and accommodating services. So that the services provided byPDAM Tirta Darma, Rejang Lebong Regency to consumers are very good. The weakness inthis study lies in the questioning activity, many of the answers given by the resource personsare not in accordance with the existing questions. The results of the research become asource of information for readers, consumers and employees at PDAM Tirta Darma, RejangLebong Regency, and can be a reference for other research. In this study, readers areexpected to know what services are available at PDAM Tirta Darma, Rejang LebongRegency, among others, oral services, written services and services in the form of actions
ANALISIS FINANSIAL USAHA PEMBESARAN IKAN LELE POKDAKAN SUMBER REJEKI KABUPATEN KEDIRI Saputra, Leny Bima; Widodo, Moch. Wahyu; Meilina, Restin
Creative Research Management Journal Vol 5 No 1 (2022): June
Publisher : Universitas Prof. Dr. Hazairin SH

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32663/crmj.v5i1.2706

Abstract

Sumber Rejeki Fish Cultivation Group or usually called POKDAKAN Sumber Rejeki is agroup of farmers who’s cultivating fish especially catfish in Bangkok Village, Gurah District,Kediri Regency. This group was founded in 2017 and has a purpose to embrace the villagecommunity to work together in advancing the catfish farming business owned by its members.The purpose of this study was to analyze the feasibility of cultivating catfish (Clarias sp) atPOKDAKAN Sumber Rejeki which is analized by Revenue on Costs Ratio (R/C Ratio), BreakEvent Point (BEP), and Payback Period (PP), and Switching Value. The population of thisstudy were all catfish cultivators in POKDAKAN Sumber Rejeki Bangkok village with asample of 30 respondents. The analysis technique used is Revenue on Costs Ratio (R/CRatio), Break Event Point (BEP), and Payback Period (PP), and Switching Value. Based onthe results of financial analysis using the method of calculating the R/C Ratio with anaverage value of 1.09, price BEP of Rp 13,786, volume BEP of 3818 kg, PP an average valueof 1.14. While the results of the price sensitivity analysis some members suffered losses.Broadly speaking, the POKDAKAN Sumber Rejeki catfish enlargement business is in afinancially viable, profitable, and fast return on investment condition.
EMPLOYEE ENGAGEMENT DAN SOFT SKILL SERTA PENGARUHNYA TERHADAP KINERJA KARYAWAN GRAGE HOTEL KOTA BENGKULU Fauzan, Fauzan; Markoni, Markoni
Creative Research Management Journal Vol 5 No 1 (2022): June
Publisher : Universitas Prof. Dr. Hazairin SH

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32663/crmj.v5i1.2779

Abstract

Gelombang pandemi C-19 berangsur-angsur mulai mereda berdampak positif terhadap dunia pariwisata dan perhotelan di Indonesia termasuk di Provinsi Bengkulu berangsur-angsur menunjukkan geliatnya kembali. Penelitian ini bertujuan untuk melihat pengaruh variabel yg diamati yaitu Employee Engagment (X1) dan Soft Skill (X2) Tehadap Kinerja Karyawan (Y) dan menguji hipotesa. Penelitian ini menggunakan data kuantitatif yang berasal dari penyebaran kuesioner kepada reponden kemudian diolah kedalam analisa statistik. Hasi analisis diperoleh (1) Employee Engagment (X1) dan Soft Skill (X2) berpengaruh positif Tehadap Kinerja Karyawan (Y) yang ditunjukkan oleh regresi berganda, korelasi berganda, determinasi, uji-t dan uji-f. (2) variabel Soft Skill memberikan kontribusi yang lebih besar dibandingkan dengan Employee Engagment Tehadap Kinerja Karyawan Grage Hotel Kota Bengkulu. Implementasi dari penelitian ini menunjukkan bahwa perusahaan yang didukung oleh karyawan yang memiliki Employee Engagment dan Soft Skill yang baik yang dapat mengembangkan bisnisnya.

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