Dinasti International Journal of Digital Business Management
Dinasti International Journal of Digital Business Management (DIJDBM) provides widespread coverage of high quality research in a broad range of topics such as digital business management science and technology advancements, and establishing new collaborations in these areas. Original research papers, state-of-the-art reviews are invited for publication in all areas of digital business management science and technology. It is therefore a multidisciplinary journal inspired by diversity and open to methodological plurality. Our main concern is that articles have strong theoretical foundations, meet the highest analytical standards, and provide new insights that contribute to the better understanding of managerial phenomena.
Articles
728 Documents
The Influence of Leadership and Compensation on Testing Service achievement with Work Motivation as an Intervening Variable (Case research at the General Service Agency of the Center for Standardization and Industrial Service in Bogor)
Zulkarnain, Mardlo;
Ahmad Badawi Saluy;
Novawiguna Kemalasari
Dinasti International Journal of Digital Business Management Vol. 5 No. 2 (2024): Dinasti International Journal of Digital Business Management (February - March
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DOI: 10.31933/dijdbm.v5i2.2401
Utilizing leadership, compensation, and motivation as intermediary variables, this research seeks to enhance the achievement of testing service personnel at the Center for Standardization and Industrial Services. A quantitative method is utilized in this investigation. Quantitative research is a positivist-based approach to researching populations or samples, with the goal of testing hypotheses via the use of research instruments and quantitative/statistical data analysis. The following outcomes are derived from the research and data analysis conducted; 1) The assessment services achievement at BBSPJI in Bogor is positively and insignificantly affected by leadership. At BBSPJI in Bogor, testing service achievement is positively and insignificantly affected by compensation. 3) The impact of leadership on motivation is both good and substantial. 4) There is a small but favourable impact of compensation on motivation. 5) The testing services at BBSPJI in Bogor are significantly and positively impacted by motivation. 6) utilizing motivation as an intermediary variable, leadership at BBSPJI in Bogor has a favourable and considerable impact on the achievement of testing services. 7) utilizing incentive as a moderating variable, compensation has a small but favourable impact on testing service achievement at BBSPJI in Bogor.
The Effect of Training, Mentoring, and Resilience on Employee Performance is Mediated by Employee Engagement
Ahmad Faisal
Dinasti International Journal of Digital Business Management Vol. 5 No. 3 (2024): Dinasti International Journal of Digital Business Management (April - Mei 2024)
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DOI: 10.31933/dijdbm.v5i3.2416
The article The Effect of Training, Mentoring and Resilience on Employee Performance Mediated by Employee Engagement is a scientific literature article within the scope of human resource management science. The purpose of this writing is to build a hypothesis of the influence between variables which can later be used for further research within the scope of human resource management. The research method used is descriptive qualitative. Data was obtained from previous research that is relevant to this research and sourced from academic online media such as Publish or Perish, Google Scholar, digital reference books and Sinta journals. The results of this article are: 1) Training influences employee engagement; 2) Mentoring influences employee engagement; 3) Resilience influences employee engagement; 4) Training influences employee performance; 5) Mentoring influences employee performance; 6) Resilience influences employee performance; 7) Employee engagement influences employee performance; 8) Training influences employee performance through employee engagement; 9) Mentoring influences employee performance through employee engagement; and 10) Resilience influences employee performance through employee engagement.
Evaluation of Reverse Logistics Management Performance In After-Sales Repair-Return Service
Mohammad Alfian;
Nofrisel, Nofrisel;
Setyawati, Aswanti
Dinasti International Journal of Digital Business Management Vol. 5 No. 3 (2024): Dinasti International Journal of Digital Business Management (April - Mei 2024)
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DOI: 10.31933/dijdbm.v5i3.2444
The purpose of this research is to evaluate the performance of reverse logistics management in terms of after sales service repair return activities such as the activity of managing the broken item, export and import, and broken item handling activities at the warehouse etc. using the purposive sampling, the respondents selected consists of 5 person whose active engage in the activity. This research is conducted through descriptive qualitative data analysis with interviews, observations, and internal documentation. According to the research results of reverse logistics management on repair returns, there are still a lot of rooms needed to improve the performance, and speed up the lead time. There is still a room for improvement needed such as SOP standardization of each reverse logistics activities involved itself, should have need some of goods movement configuration and management such as, flow of communication, flow of goods, flow of documents and the administrative work improvement on creating the export import license permit document to avoid the error which can lead to a longer lead time.
Determinants of Reading Interest with User Satisfaction as a Mediator at the National Library of the Republic of Indonesia
Bunga, Yuliatry;
Herawati, Aty
Dinasti International Journal of Digital Business Management Vol. 5 No. 3 (2024): Dinasti International Journal of Digital Business Management (April - Mei 2024)
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DOI: 10.31933/dijdbm.v5i3.2458
The National Library of the Republic of Indonesia is a non-ministerial government institution that carries out government duties in the library sector which functions as a supervisory library, reference library, deposit library, research library, preservation library and library network center and is located in the nation's capital. As a library institution, the National Library of the Republic of Indonesia must strive to increase the number of visits and reading interest of the Indonesian people.. The aim of this research is to analyze reading interest at the National Library of the Republic of Indonesia and user satisfaction as a mediator variable. The variables used as factors influencing reading interest in this research are promotion and visits. The research was conducted by surveying 100 visiting users using convenience sampling techniques. Data analysis was carried out using path analysis. The results of the research are that there is an influence of promotion and visits on user satisfaction and user satisfaction has an influence on reading interest. User satisfaction is a mediating variable, meaning that reading interest is influenced by promotion both directly and indirectly through user satisfaction and reading interest is influenced by visits both directly and indirectly through user satisfaction.
Analysis of Decisions to Use Airport Self-Check-In Service Products
Candra Ananda;
Muhammad Syahril;
Juliater Simarmata
Dinasti International Journal of Digital Business Management Vol. 5 No. 2 (2024): Dinasti International Journal of Digital Business Management (February - March
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DOI: 10.31933/dijdbm.v5i2.2472
This article is a scientific literature review that focuses on the decision analysis of using airport self-check-in service items. It falls within the field of marketing management science. The objective of this article is to formulate a hypothesis concerning the correlation between various aspects, with the intention of subsequently utilizing it as a foundation for further investigations within the realm of human resource management. The research employed a descriptive qualitative research methodology. The data utilized in this study is derived from prior research that remains pertinent to the present inquiry. Information was gathered from prominent scholarly online platforms, such as Publish or Perish, Google Scholar, digital reference books, and Sprott journals. The results obtained from this study are presented below: 1) The decision to utilize airport self check-in service products is influenced by product socialization. 2) The decision to utilize airport self check-in service products is influenced by the behavior of service users. 3) The decision to utilize airport self check-in service products is influenced by the effectiveness of technology usage.
Determinants of Lake Toba Tourism Selling Value
Ardon Marbun;
Juliater Simarmata
Dinasti International Journal of Digital Business Management Vol. 5 No. 3 (2024): Dinasti International Journal of Digital Business Management (April - Mei 2024)
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DOI: 10.31933/dijdbm.v5i3.2473
The scholarly literature review article titled Determining the Sales Value of Lake Toba Tourism is under the domain of marketing management science. The objective of this article is to formulate a hypothesis concerning the correlation between various aspects, with the intention of subsequently utilizing it as a foundation for further investigations within the realm of human resource management. The research employed a descriptive qualitative research methodology. The data utilized in this study is derived from prior research that remains pertinent to the present inquiry. Information was gathered from prominent scholarly online platforms, such as Publish or Perish, Google Scholar, digital reference books, and Sprott journals. The results obtained from this study are presented below: 1) Silangit airport service quality on the selling value of Lake Toba tourism; 2) Promotion of tourist attractions on the selling value of Lake Toba tourism; and 3) Accomodation facilities on the selling value of Lake Toba tourism.
Analysis of Factors Causing Low-Cost Carrier Airlines' Customer Satisfaction at Soekarno Hatta Airport
Koharudin, Muhammad;
Simarmata, Juliater
Dinasti International Journal of Digital Business Management Vol. 5 No. 4 (2024): Dinasti International Journal of Digital Business Management (June - July 2024)
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DOI: 10.38035/dijdbm.v5i4.2476
The scientific literature review article entitled Analysis of Factors Causing Customer Satisfaction of Low-cost Carrier Airlines at Soekarno Hatta Airport is in the domain of marketing management science. The purpose of this article is to formulate a hypothesis regarding the interrelationship of various aspects, which will then be used as a basis for further research in the field of human resource management. This research uses a qualitative descriptive research methodology. The data used in this research comes from previous research which is still relevant to this research. Information is collected from leading scientific online platforms, such as Publish or Perish, Google Scholar, digital reference books, and the journal Sprott. The results obtained from this research are presented as follows: 1) Punctuality of flight times influences customer satisfaction of low-cost carrier airlines at Soekarno Hatta Airport; 2) The service quality of low-cost carrier airlines influences customer satisfaction of low-cost carrier airlines at Soekarno Hatta Airport; and 3) Aviation safety standards influence customer satisfaction of low-cost carrier airlines at Soekarno Hatta Airport.
The Influence of Airline Service Quality, Punctuality of Flight Times, and Brand Image on Passenger Loyalty at Soekarno Hatta Airport
Achmad, Achmad;
Simarmata, Juliater;
Candra Susanto, Primadi
Dinasti International Journal of Digital Business Management Vol. 5 No. 4 (2024): Dinasti International Journal of Digital Business Management (June - July 2024)
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DOI: 10.38035/dijdbm.v5i4.2482
The article on the influence of airline service quality, flight punctuality and brand image on passenger loyalty at Soekarno Hatta Airport is a scientific literature article within the scope of marketing management science. The purpose of this writing is to build a hypothesis regarding the influence between variables which can later be used for further research within the scope of human resource management. The research method used is descriptive qualitative. Data was obtained from previous research that is relevant to this research and sourced from academic online media such as Publish or Perish, Google Scholar, digital reference books and the journal Sinta. The results of this article are: 1) Airline service quality influences passenger loyalty at Soekarno Hatta Airport; 2) Punctuality of flight times influences passenger loyalty at Soekarno Hatta Airport; and 3) Brand image influences passenger loyalty at Soekarno Hatta Airport.
Determination of Airport Area Accessibility, Accuracy of Flight Times, and Check-In Process Time on Airplane Passenger Satisfaction (Study at Soekarno Hatta Airport)
Farchan Hudayah;
Hery Mustika;
Juliater Simarmata
Dinasti International Journal of Digital Business Management Vol. 5 No. 3 (2024): Dinasti International Journal of Digital Business Management (April - Mei 2024)
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DOI: 10.31933/dijdbm.v5i3.2484
Article on determining airport area accessibility, flight timeliness and check-in process time on airplane passenger satisfaction (Study at Soekarno Hatta Airport) within the scope of marketing management science. This article aims to create hypotheses regarding the relationship between factors, which can then be used for further research in the field of marketing management. The research method used in this research is descriptive qualitative. The data used in this research comes from previous research which is still relevant to the current investigation. Data was collected from leading academic online platforms, including Publish or Perish, Google Scholar, digital reference books, and Sprott journals. The results of this literature research include: 1) Accessibility influences aircraft passenger satisfaction at Soekarno Hatta Airport; 2) Punctuality of flight times influences aircraft passenger satisfaction at Soekarno Hatta Airport; and 3) The speed of the check-in process influences the satisfaction of airplane passengers at Soekarno Hatta Airport.
Factors That Influence Increased Revenue: Baggage Drop Services, Determining Flight Time Slots, and Selection of Tenants
Yudistiawan, Yudistiawan;
Permana, Verry Rizki;
Simarmata, Juliater
Dinasti International Journal of Digital Business Management Vol. 5 No. 4 (2024): Dinasti International Journal of Digital Business Management (June - July 2024)
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DOI: 10.38035/dijdbm.v5i4.2485
Article on factors that influence increasing revenue: baggage drop service, determining flight time slots, and tenant selection within the scope of marketing management science. This article aims to create hypotheses regarding the relationship between factors, which can then be used for further research in the field of marketing management. The research method used in this research is descriptive qualitative. The data used in this research comes from previous research which is still relevant to the current investigation. Data was collected from leading academic online platforms, including Publish or Perish, Google Scholar, digital reference books, and Sprott journals. The results of this literature research include: 1) Baggage drop services have an effect on increasing revenue; 2) Determining the flight slot time has an effect on increasing revenue; and 3) Tenant selection has an effect on increasing revenue.