PINISI Discretion Review
PINISI Discretion Review is an-Opened Access journal and published twice a year every March and September. It publishes the research (no longer than 5 years after the draft proposed) in term of PINISI Discretion Review: public administration, public policy, management, bussiness administration, leadership, behavioristic, organization conceptual or empirical contributions on methodological issues in administration research.
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<![CDATA[The Impact of Technology on Economic Growth: A Analysis of Case Studies In Indonesia ]]>
<![CDATA[Alam, Syamsu]]>;
<![CDATA[Jamil, Muh.]]>
<![CDATA[ PINISI Discretion Review Volume 7, Issue 1, September 2023 ]]>
Publisher : <![CDATA[Universitas Negeri Makassar ]]>
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DOI: 10.26858/pdr.v7i1.54515
<![CDATA[In Indonesia, the penetration of technology within government programs has become increasingly prevalent. Technology refers to the application of scientific knowledge for practical purposes, leading to the growth of tools, systems, and processes that enhance human capabilities and address societal needs. The method used in this study is to use qualitative methods using descriptive quantitative and qualitative. Using three steps through literature review, observation, and documentation. literatures on technology and economic growth are reviewed to generate a systematic mapping of concepts. Observational data from the Statistics of Indonesia, and government documents in the form of regulations and performance evidence serve as references for case studies. The Result of this study is Governments play a central role in shaping the trajectory of technological growth through the establishment of policies. The Indonesian government has recognized the importance of innovation in creating progress in the regions and has set regulations to encourage innovation in the regions. The Indeks Inovasi Daerah has been implemented to measure the level of innovation in the regions. Some priority areas in Indonesia that relate to the development of the country’s digital economy and accelarting techology adoption. They are: Accelerating connectivity through infrastructure development, Fostering a capable digital society, Promoting trust in the digital economy, Empowering MSMEs, increasing quality of investment, Advancing digital trasnformation for economic growth, and doing planning and program digitalization with consistency and sustainability.]]>
<![CDATA[The Role of Social Communication in Supporting Public Policy in The Mental Health Sector ]]>
<![CDATA[Nursinah, Nursinah]]>
<![CDATA[ PINISI Discretion Review Volume 7, Issue 1, September 2023 ]]>
Publisher : <![CDATA[Universitas Negeri Makassar ]]>
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DOI: 10.26858/pdr.v7i1.52673
<![CDATA[Mental health is a health issue that is gaining increasing global attention, especially in today's digital age. This research aims to understand the role of social communication in supporting public policies in the field of mental health. Excavate the impact of the use of social media on mental health that focuses on Generation Z, as a vulnerable group. The study describes the complexity of the relationship between social media and mental health and proposes a balanced approach to supporting public mental health in this digital age. The research methods used in this study are content analysis methods that allow researchers to study these issues in depth using a qualitative approach. Research results show that social media does not always have a negative impact, but can also have a positive effect. Digital literacy and mental health awareness are considered important tools in protecting yourself from the negative impact of social media. The conclusion is that collaboration between government and social media platforms is an important step in addressing mental health problems. Governments have a major role to play in developing regulations that protect their citizens, while social media platforms have the potential to provide valuable resources and information.]]>
<![CDATA[The Role of the Ismuhu Yahya Mosque in Helping the Government for the Welfare of the Community Through the “Pasar Bahagia” Program ]]>
<![CDATA[Riwayati, Anny]]>;
<![CDATA[Juminta, Juminta]]>;
<![CDATA[Rizki, Abang Dede Predi]]>;
<![CDATA[Rahmaniah, Syarifah Ema]]>;
<![CDATA[Herlan, Herlan]]>
<![CDATA[ PINISI Discretion Review Volume 7, Issue 1, September 2023 ]]>
Publisher : <![CDATA[Universitas Negeri Makassar ]]>
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DOI: 10.26858/pdr.v7i1.54005
<![CDATA[The economic system adopted by Indonesia based on Pancasila and the 1945 Constitution has the implied meaning of placing the people in a noble position. An economy that always prioritizes the people with the principles of social justice or a just and prosperous society. An idea emerged from the community, namely in the Ismuhu Yahya Mosque area to move the Indonesian economy by launching the "Pasar Bahagia" program. It aims to help the government eradicate poverty. The Ismuhu Yahya Mosque, located in Parit Baru Village, Kubu Raya, West Kalimantan, is also in the midst of a heterogeneous society, both religion and ethnicity. The role of the village head in providing support for ideas made by the mosque makes everything run smoothly without any friction with the community in general. The method used in this study is to use qualitative methods using descriptive analysis. By conducting interviews with the mosque, beneficiaries of the “Pasar Bahagia” program, and village heads. The result obtained from the "Pasar Bahagia" program is the creation of a happy society, because there is basic food assistance and vegetables that can be used to meet basic needs for one or two days. In addition, there are many benefits from a health perspective, people become mentally healthy and increase their faith so that when they return home, they can spread positive energy in their surroundings. The village head also feels very grateful for the presence of the Ismuhu Yahya Mosque. It is hoped that the role of mosques in all regions can be optimized for the welfare of the community.]]>
<![CDATA[Integrating Local Wisdom in Public Services during the Digitalization Era in Indonesia ]]>
<![CDATA[Jonsa, Alimas]]>;
<![CDATA[Mardhatillah, Muntaha]]>;
<![CDATA[Saputra, Ilham Mirza]]>;
<![CDATA[Aduwina, Aduwina]]>;
<![CDATA[Ilhamsyah, Fadhil]]>
<![CDATA[ PINISI Discretion Review Volume 7, Issue 1, September 2023 ]]>
Publisher : <![CDATA[Universitas Negeri Makassar ]]>
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DOI: 10.26858/pdr.v7i1.58026
<![CDATA[In the digital era, the integration of local wisdom with public services presents a unique opportunity to enhance community engagement and effectiveness. This study, grounded in qualitative research methodologies, explores how local cultural and traditional knowledge can be seamlessly incorporated into the digital infrastructure of public services. The primary objective is to assess the impact of local wisdom on the efficiency and user satisfaction of public services in a digitized context. By employing in-depth interviews, focus group discussions, and thematic analysis, the research delves into the experiences of community members and service providers. The findings reveal that embedding local wisdom in digital services not only preserves cultural heritage but also increases the accessibility and relevance of these services to the local populace. This approach fosters a sense of community ownership and enhances trust in digital platforms. The study concludes that the marriage of local wisdom with digital innovation in public services not only aligns with contemporary technological advancements but also ensures the retention of cultural identity, offering a balanced path forward in the digitalization era.]]>
<![CDATA[The Influence of Perum Damri Service Quality On Customer Satisfaction In Makassar City ]]>
<![CDATA[Niswaty, Risma]]>;
<![CDATA[Lestari, Andiny Mulya]]>;
<![CDATA[Akib, Haedar]]>
<![CDATA[ PINISI Discretion Review Volume 7, Issue 1, September 2023 ]]>
Publisher : <![CDATA[Universitas Negeri Makassar ]]>
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DOI: 10.26858/pdr.v7i1.55980
<![CDATA[The objectives of the research in this title are: 1), To analyze how much service quality at Perum Damri Makassar City is, 2) To analyze how much customer satisfaction Perum Damri Makassar City has, and, 3) To analyze how much influence Perum Damri service quality has on customer satisfaction in Makassar City. The type of research used is quantitative. The population of this study is users of Damri transportation services in Makassar City in 2020-2022 with a total of 1740 people. The research sample consisted of 174 people. The data collection techniques for this research are observation, questionnaires, and documentation. The data analysis used is multiple linear regression. The results of the research showed that processing the data for each respondent's answers resulted in 62% uncertain answers. The first problem formulation shows the results that the service quality of Perum Damri in Makassar City can influence the service benchmark (X) of Perum Damri in Makassar City. The second problem formulation shows that the affirmative answer reaches 55% of the benchmarks used, thus affecting customer satisfaction regarding interest in using Damri Makassar City transportation services. Meanwhile, the third problem formulation shows that the independent sample T-test output obtained a Sig-(2-tailed) value of 0.000 < 0.05, so it is in accordance with the basis for decision-making in the independent sample T-test, which concludes that there is a difference. Making decisions based on the Fcount and Ftable output values above, obtained an Fcount value of 0.071.]]>
<![CDATA[Security, Order and Community Obedience as Preconditions for Tourism Destination Competitiveness ]]>
<![CDATA[Chairuddin, M. Awal]]>;
<![CDATA[Syam, Husain]]>;
<![CDATA[Akib, Haedar]]>
<![CDATA[ PINISI Discretion Review Volume 7, Issue 1, September 2023 ]]>
Publisher : <![CDATA[Universitas Negeri Makassar ]]>
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DOI: 10.26858/pdr.v7i1.57939
<![CDATA[be considered by the local government and stakeholders in each region. Security and order are "public goods" that are needed by every citizen. This article explains the actual condition of tourism destination management in the aspects of security and order and community obedience. The type of qualitative research with a phenomenological approach is used to explain the noumena (meaning) behind the phenomenon (fact) regarding security, order and obedience of the people of Tana Toraja Indonesia. The results of the study found that the actual situation and conditions were created that were safe and orderly as a form of obedience of citizens to tourism destinations in Tana Toraja. The situation and conditions are created not only because it is a manifestation of the local cultural values of the Toraja people who are happy to receive visitors or tourists, but also a proof of the success of the institution of the Republic of Indonesia Police (Polri) through the role of Bhayangkara Pembina Keamanan dan Ketertiban (Bhabinkamtibmas) together with the institution of the Indonesian National Army (TNI) through the role of its personnel at the lower level. The synergy of these roles supported by obedience and active participation of the local community can be of added value as a precondition for competitive advantage in the development of sustainable tourism destinations based on community participation.]]>
<![CDATA[Building the Future: Village Innovation Towards Sustainability ]]>
<![CDATA[Sahar, Nurman]]>;
<![CDATA[Syukur, Alam Tauhid]]>;
<![CDATA[Mauliana, Deasy]]>
<![CDATA[ PINISI Discretion Review Volume 7, Issue 1, September 2023 ]]>
Publisher : <![CDATA[Universitas Negeri Makassar ]]>
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DOI: 10.26858/pdr.v7i1.55855
<![CDATA[A great and successful innovation is one that endures even after the leadership has changed and the managers have moved. The organizer or person in charge must maintain the current level of innovation. The local government must apply sustainable improvements. In addition to striving to improve the welfare of the village community, the sustainability of village innovations employs a notion of sustainable development management. As a result, community welfare as a result of village innovation can increase development that is felt not only by the current generation, but also by the community in the future. This study applied a qualitative approach with literature review method. Interviews are used to acquire data. The literature review was carried out by examining the sustainability of the Mallari village government's Village Innovation in South Sulawesi Province, Bone Regency. The purpose of this research is to determine the sustainability of village innovation from a variety of perspectives, including economic, social, and environmental. The result of the study showed that the sustainability of village innovations implemented in Mallari village is influenced by a variety of factors, including social, economic, and environmental factors. ]]>
<![CDATA[The Role of Short Videos on Tiktok Social Media on Individual Loyalty In Online Skincare Shopping ]]>
<![CDATA[Anggraheni, Eva Shera]]>;
<![CDATA[Kustiawan, Unggul]]>
<![CDATA[ PINISI Discretion Review Volume 7, Issue 1, September 2023 ]]>
Publisher : <![CDATA[Universitas Negeri Makassar ]]>
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DOI: 10.26858/pdr.v7i1.59581
<![CDATA[The quality of the content in short videos refers to a consumer's perception of the relevance, creativity and uniqueness of a content. This is an output of efforts to fulfill the expectations of content providers for consumers through interest. The widespread use of the Internet has changed the way customers expect to build relationships with sellers. In this study, data were collected using the survey method. In this observation, we examined the role and quality of content, quality of relationships or relationships, and attachment in ensuring customer loyalty in shopping through short videos on social media. If the increase in content quality can stimulate attachment in shopping through short videos on social media, which will positively be a factor influencing customer loyalty Respondents in this study are customers with shopping experiences through short videos on social media. outer loading value 0.7. So it can be concluded that all indicators are valid to proceed to further testing. So it can be concluded that all the variables contained in the research model, which means they have fulfilled the requirements. Composite reliability is one of the tests used to test the reliability value of variable indicators. The results of the study concluded that there is a positive influence between the Content Quality variable on Relationship Quality. The quality of content on social media can affect the quality of the bond with the seller. The Customer Perceived Value variable has a positive effect on Relationship Quality. Customer ratings can affect the quality of the relationship between customers and buyers. Content Quality variable has a positive effect on Stickiness. Relationship Quality variable has a positive effect on Stickiness. Stickiness variable has a positive effect on Behavior Loyalty.]]>
<![CDATA[Implementation of CRM Applications in Social Programs BMT Insan Mandiri ]]>
<![CDATA[Jamil, Muh]]>;
<![CDATA[Alam, Syamsu]]>;
<![CDATA[Asdaq, Muhammad]]>;
<![CDATA[Taufik, Muhammad]]>
<![CDATA[ PINISI Discretion Review Volume 7, Issue 1, September 2023 ]]>
Publisher : <![CDATA[Universitas Negeri Makassar ]]>
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DOI: 10.26858/pdr.v7i1.57031
<![CDATA[This research is focused on evaluating the effectiveness of a customer relationship management (CRM) application, specifically tailored for XL-based customers, in enhancing the operational efficiency of the BMT Insan Mandiri social program. The study employs a descriptive qualitative analysis to delve deeply into how the application influences data management, interpretation, and strategic decision-making processes within the organization. The primary aim is to assess whether the CRM tool significantly improves the organization's ability to manage customer data, which is crucial for tailored communication and service delivery. By analyzing user interactions, feedback, and engagement within the CRM system, the study provides insights into how effectively the application streamlines data handling and facilitates a more personalized approach to customer relations. Furthermore, the research explores the application's role in aiding the BMT Insan Mandiri program to interpret customer data accurately. This aspect is vital for understanding customer needs and preferences, which can then be used to formulate more effective and targeted social program strategies. Additionally, the study examines the impact of the CRM application on strategic planning. This includes evaluating how the application assists in formulating strategic steps that align with the organization’s goals and customer expectations, thereby enhancing the overall efficacy of the BMT Insan Mandiri social program.]]>
<![CDATA[The Impact of Relational Marketing and Service Quality on Customer Loyalty: A Comprehensive Analysis ]]>
<![CDATA[Mochtar Luthfi M]]>;
<![CDATA[Muh Fajar MS]]>;
<![CDATA[Hermawaty RK]]>;
<![CDATA[Mahyus Mahyus]]>;
<![CDATA[Muliati Muliati]]>
<![CDATA[ PINISI Discretion Review Volume 7, Issue 1, September 2023 ]]>
Publisher : <![CDATA[Universitas Negeri Makassar ]]>
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DOI: 10.26858/pdr.v7i1.57518
<![CDATA[This research aims to test and analyze: (1) The effect of relationship marketing on customer loyalty. (2) The effect of service quality on customer loyalty. (3) The simultaneous effect of relationship marketing and service quality on customer loyalty. (4) The extent of the contribution/influence of relationship marketing and service quality on customer loyalty. The type of research used is quantitative research with data collection techniques using exact sciences, namely through observation, questionnaires, and documentation, with data analysis techniques using multiple linear regression analysis using SPSS 24. The research results show that: (1) Relationship marketing has a significant influence on customer loyalty, with t_calculated = 4.026 > t_table 1.671 and a significance of 0.000. (2) Service quality has a significant influence on customer loyalty, with t_calculated = 5.336 > t_table 1.671 and a significance of 0.000. (3) Relationship marketing and service quality simultaneously have a significant influence on customer loyalty, with f_calculated = 115.170 > f_table 3.16, and a significance of 0.000. (4) Relationship marketing and service quality contribute 80.2% or 0.802 to customer loyalty.]]>
