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Jurnal Kepariwisataan dan Hospitalitas
Published by Universitas Udayana
ISSN : 9772581D     EISSN : 25810669     DOI : -
Core Subject : Humanities, Education, Social,
Humanities Social Sciences Other
The journal is committed to a broad range of topics including tourism and travel management, leisure and recreation studies and the emerging field of event management. It contains both theoretical and applied research papers, and encourages the submission of the results of collaborative research undertaken between academia and industry.
Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Bisnis, Menejemen, dan Akutansi (Lain-Lain)
Articles 245 Documents
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Strategi pemasaran pada the ritz carlton spa nusa dua bali Ni Wayan Anik Swandewi; Agung Sri Sulistyawati; Ni Ketut Arismayanti
Jurnal Kepariwisataan dan Hospitalitas Vol 5 No 1 (2021): Vol.5,No.1,2021
Publisher : DIPLOMA IV TOURISM PROGRAM STUDY, TOURISM FACULTY,UDAYANA UNIVERSITY

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24843/JKH.2021.v05.i01.p05

Abstract

This research is motivated by tourist visits that do not meet the target of several years such as 2015 and 2017 and the percentage of tourist visits staying at hotels is also very minimal despite several sales promotions. The high average hotel occupancy does not make all tourists staying at The Ritz Carlton Hotel visit the spa. In 2015, only 29.7% of tourists stayed at The Ritz Carlton hotel out of the total hotel occupancy that visited the spa. In 2016 recorded 6.6%, in 2017 recorded 5.9% and in 2018 recorded 6.7% of the total occupancy who visited the spa. Along with the lack of tourist visits from outside the hotel to the spa. Considering that other five-star hotels in the Sawangan area, The Ritz Carlton hotel is still relatively new. This study aims to determine the internal and external environment and marketing strategies of The Ritz Carlton’s Spa. The data analysis technique used in this study was qualitative descriptive analysis and SWOT analysis was assisted by a Likert scale technique. Data collection techniques are obtained from the results of observations, interviews, questionnaires, literature studies and documentation. The informant determination technique used is Purposive Sampling. The sampling technique uses the Slovin formula totaling 100 respondents with accidental sampling as the distribution of the questionnaire. The results of the study stated that the internal environment contained 9P segmenting, targeting and positioning as well as the marketing mix. The external environment contains political, legal, economic, socio-cultural, technological and media environment factors. The SO strategy is a strategy for creating new treatment programs or healing programs based on Balinese cultural traditions. WO strategy is a strategy to improve the quality of human resources in order to provide maximum service. The ST strategy further introduces the Ritz Carlton Spa brand. WT's strategy is to improve the quality of products and services in order to compete in the market. Keywords: Strategies, Marketing, Spa, Hotel
Analisis daya saing tenaga kerja pada front office dan housekeeping department di prama sanur beach hotel bali Gede Ananda Putra; Agung Sri Sulistyawati; I Nyoman Tri Sutaguna
Jurnal Kepariwisataan dan Hospitalitas Vol 4 No 2 (2020): Vol.4,No.2,2020
Publisher : DIPLOMA IV TOURISM PROGRAM STUDY, TOURISM FACULTY,UDAYANA UNIVERSITY

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24843/JKH.2020.v04.i02.p07

Abstract

Abstract The aim of this research is to determine the competitiveness and strategy to increase the competitiveness aspect of Front Office and Housekeeping Department especially room attendant section at Prama Sanur Beach Hotel, based on MEA 2015 drives competition between all labors more increasing. This research also based on the Front Office staff largely had above 20 years of service and had age above 45 years . The located of this research was in Prama Sanur Beach Hotel, Cemara street, Sanur Village, Denpasar. The tecnique of collecting data were observation, interviews, documentation and questionare.The technique of sampling in this research used quota and incidental sampling. The kind of data are qualitative and quantitative data, while source of data are primary data and secondary data. This research used descriptive analysis, data reduction, likert scale analysis and SWOT Analysis Based on the results of this research, Guest Service Attendant has score 4,30 category very good, Concierge has score 4,11 category good, GuestRelation Officer has score 4,30 category very good, Telepon Operator has score 3,94 category good and the average score is 4,15 category good and be able to have improvement. Room Attendant has score 4,15 category good and be able to have improvement. Some main strategy in Front Office there are departemental training, section training, refreshment training, handling complaint training, internal trainer, and employes sertification. Strategy in Housekeeping Department there are departemental training, handling guest complaint training, internal trainer, employes sertification, outing intern department program. Keywords : Competitiveness, Labor, Front Office Department, Housekeeping Department
Faktor-faktor yang mempengaruhi siswa smkn jurusan pariwisata di kota denpasar dalam memilih perguruan tinggi A.A. Manik Pratiwi; Putu Diah Kesumadewi
Jurnal Kepariwisataan dan Hospitalitas Vol 5 No 1 (2021): Vol.5,No.1,2021
Publisher : DIPLOMA IV TOURISM PROGRAM STUDY, TOURISM FACULTY,UDAYANA UNIVERSITY

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24843/JKH.2021.v05.i01.p07

Abstract

Abstract In line with the increasing interest of students of SMKN majoring in tourism who continue to higher education, this study aims to determine the factors that influence SMKN students majoring in Tourism in Denpasar City in choosing universities and to find out the most dominant factors in influencing SMKN students majoring in Tourism in the City. Denpasar in choosing higher education institutions. This study used 100 respondents with accidental sampling technique. The data will be analyzed using quantitative descriptive analysis and using factor analysis. Based on the results of calculations using factor analysis, there are 21 variables which are grouped into 5 factors, namely the motivation factor plus the flexible lecture time factor and employees, the college physical evidence factor plus the people factor and the good image variable, the price factor and good accreditation. , reference group factors plus personal factors, and the latest curriculum variables. Of the five factors, the motivation factor plus the flexible lecture time factor and employees are the most dominant factors. Higher education institutions need to carry out promotional activities to SMK so that Vocational School students know the profile of the Higher Education, which will later become a reference for SMK students in choosing Higher Education Keywords: Factor analysis, Selection of Higher Education, Vocational School Students majoring in Tourism
Peran Peran dan Hambatan Stakeholders Dalam Penyediaan Fasilitas Dan Aksesibilita Pariwisata Bagi Wisatawan Disabilitas Priti Nariya kesami; Ni Ketut Arismayanti; Ni Putu Ratna Sari
Jurnal Kepariwisataan dan Hospitalitas Vol 5 No 1 (2021): Vol.5,No.1,2021
Publisher : DIPLOMA IV TOURISM PROGRAM STUDY, TOURISM FACULTY,UDAYANA UNIVERSITY

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24843/JKH.2021.v05.i01.p01

Abstract

Tourism is a foreign exchange producer that has great potential to be developed in addition to other sector. The tourism industry is generally the mainstay of economy in every country and city. One of the cities that make tourism as a mainstay sector is a Denpasar City. In line with the phrase from UNWTO as a tourism organization, Denpasar City as a tourist city able to provide facilities and accesibility no only for general tourist, disabled tourist can use. Denpasar City determined as an inclusion city by UNESCO in 2014 with 15 other cities. Denpasar City became an inclusion city due to the role of stakeholder in providing facilities and accessibility. The purpose of this reasearch was to determine the role of each stakeholder in provide facilities and accessibility for disabled tourist and stakeholder barriers in provide fcilities and accesibility. The research used descriptive qualitative method with observation, documentasion and indepth inteview method. The Informan in this information in this research used purposive samling method. The result of this research showed roles of stakeholder interest in providing facilities and accessibility for disabled tourist in Denpasar City divinded into three categories besed on their identification primery, key and secondary stakeholder. while reviewed based on the influence of level of stakeholder interest in providing facilities and accessibility key stakeholder,Crowed stakeholder and Contest Setter stakeholder. while stakeholder berries providing facilities and accessibility for disabled tourist is no data collection regarding disability tourist, the mindset of the community in the community regarding facilities and accesibility for disabled tourist and regulation cooperation among stakeholder. Based on the results of research suggestions is especially for goverment in the future can be record disability tourist so they can establish wisdom. Besides that there need to be good cooperation between the goverment and the private sector or with the organization can provide complate and easy information to disability tourist especially in the tourism. Keywords: Disabled Tourist, Stakeholder, Facilities and Accessibility, Denpasar City.
Pengaruh bauran promosi terhadap keputusan wisatawan backpacker dalam memilih budget hotel di kabupaten badung I Gede Artha Suartama; Ida Bagus Ketut Astina; Fanny Maharani Suarka
Jurnal Kepariwisataan dan Hospitalitas Vol 4 No 2 (2020): Vol.4,No.2,2020
Publisher : DIPLOMA IV TOURISM PROGRAM STUDY, TOURISM FACULTY,UDAYANA UNIVERSITY

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24843/JKH.2020.v04.i02.p04

Abstract

Abstract The research motivated by the increasing of accommodation growth in Badung Regency and backpacker trend tourism development that increase with economic accommodation needed. Backpacker is a person or group of people who trave for a relatively long time, with minimal budget, use motorbike as transportation and arrange itinerary independently.The variables used are advertising, personal selling, selling promotion and public relation and publicity. The data obtained through observation, questionnaire, literature study and documentation. Sampling technique using purposive sampling with total of respondent are 170 of backpacker tourists. Data analysis in this research using multiple linear regression to find impact of independent variable to dependent variable by partially and simultaneously. The test gave result simultaneously X’s variable got 15,460 Fcount with Ftabel 2,659. Therefore, partially with result tcount of advertising (X1) 3,080, personal selling (X2) 1,031, sales promotion (X3) 3,149, public relation and publicity (X4) 3,012 with ttabel 1,974 and determination coefficients is 27,3%. Conclusion of the research there are three variable have significantly, advertising (X1), sales promotion (X3), and public relation and publicity (X4) impacts of buying decision of backpacker about budget hotel. Therefore one variable is personal selling (X2) doesn’t give significantly impact. Also there are simultaneously impacts of promotional mix (X) variable to the buying decision of backpacker about budget hotel (Y). While, the dominant variable that impacts buying decision of backpacker about budget hotel in Badung Regency is advertising. Keywords: Backpacker, Budget Hotel, Promotional Mix, Accommodation
Persepsi karyawan food & beverage culinary terhadap kinerja butcher di hotel six senses uluwatu Adryan Evaldo Anwar; Agus Muriawan Putra; Ni Made Ariani
Jurnal Kepariwisataan dan Hospitalitas Vol 5 No 1 (2021): Vol.5,No.1,2021
Publisher : DIPLOMA IV TOURISM PROGRAM STUDY, TOURISM FACULTY,UDAYANA UNIVERSITY

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24843/JKH.2021.v05.i01.p08

Abstract

This research is based on guest complaints regarding poor food quality, employees must make new food to handle guest complaints so that kitchen operations are disrupted. Butcher is a section contained in the food & beverage organization, tasked with maintaining food ingredients will later be cooked by employees in charge of the restaurant. The purpose of study was to determine the characteristics of food & beverage culinary employees and perceptions of food & beverage culinary employees on the performance of Butcher in the Six Senses Uluwatu hotel. Data collection methods are observation, interviews, questionnaires, literature study and documentation. The sampling technique uses saturated sampling because all members of the population are used as research samples, namely all employees who work at Rocka and Crudo restaurant with a total of 30 people. The data analysis technique used is descriptive qualitative and quantitative, then the data were analyzed using a Likert scale to determine the perception employees on Butcher performance. The results showed that the perception of culinary employees on the performance of Butcher in the Uluwatu Six Senses hotel was categorized in Good criteria with an average total questionnaire score of 4.09. According to the results of the interview Butcher has followed the applicable duties and responsibilities. However, there are several problems faced by Butcher namely difficulties in recruiting employees who understand food handling, therefore Butcher only uses contract or training employees to complete his work so that when not monitored there are still often errors in food processing.
Analisis kualitas makanan terhadap kepuasan wisatawan di harris restaurant pada hotel harris raya kuta Yorlanita Agustina Sojo; Ni Made Ariani; I Nyoman Tri Sutaguna
Jurnal Kepariwisataan dan Hospitalitas Vol 4 No 2 (2020): Vol.4,No.2,2020
Publisher : DIPLOMA IV TOURISM PROGRAM STUDY, TOURISM FACULTY,UDAYANA UNIVERSITY

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24843/JKH.2020.v04.i02.p09

Abstract

Abstract This Research was motivated by the complains submitted by tourists regarding the quality of food in Harris Restaurant at Harris Raya Kuta Hotel. The purpose of this research was findout food quality towards tourists satisfaction in Harris Restaurant at Harris Raya Kuta Hotel. The variable used in this research is quality of food and tourists satisfaction. The type of data in this research are qualitative and quantitative data, while the data sources used are primary data and secondary data. Method of collecting data are observation, interview, quitionare, documentation, and literature riview. Sampling technique uses quota sampling technique by determining the number of samples using the Slovin’s Formula and obtained as many as 100 samples. Technique of analyzing data used in this research are descriptive analysis and quantitative analysis consisting of descriptive statistical analysis by using a Likert Scale, inferensial statistical consisting of validity test, reliability test and important Performance Analysis.The result indicates that indicators that have given satisfaction to tourists are indicators of maturity level indicator, freshness to make food, portion, and texture. Then the rating of tourists on the quality of food in Harris Restaurant at Harris Raya Kuta Hotel obtained a score of 89,92% or tourists were satisfied with the quality of food in Harris Restaurant at Harris Raya Kuta Hotel. Key Word: Food Quality, Tourist Satisfaction, and restaurant.
Memilih Akomodasi, Online Travel Analisis Faktor-Faktor yang Mempengaruhi Konsumen Memilih Akomodasi pada Situs Tiket.com di Wilayah Kuta Selatan Teodora Cikita Oktapiani Putri; Agus Muriawan Putra; Agung Sri Sulistyawati
Jurnal Kepariwisataan dan Hospitalitas Vol 5 No 1 (2021): Vol.5,No.1,2021
Publisher : DIPLOMA IV TOURISM PROGRAM STUDY, TOURISM FACULTY,UDAYANA UNIVERSITY

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24843/JKH.2021.v05.i01.p02

Abstract

The travel sector is one of the products or services that are widely accessed through the internet today which are provided for inter-regional mobilities such as tourism and work trip. Therefore, more companies are emerging startups in Indonesia that are engaged in the field of airline ticket booking and hospitality accommodation. PT. The Global Ticket Network or commonly called Tiket.com is one of the online travel agent companies that provides hotel reservation services, airplane tickets and trains online. The purpose of this research is to to find out the factors that influence consumers to make decisions to choose accommodation and the dominant factors that contribute to influencing consumers to make decisions on Tiket.com sites in the South Kuta. The method of data collection is done by questionnaire, documentation, and library study. The sampling technique uses the Cochran formula with a sample error rate (sampling error) of 10%, the sample taken is 96.04 respondents and rounded up to 100 respondents and uses confirmatory factor analysis. The results of this study explain that there are five factors that influence consumers to make a decision to choose accommodation on Tiket.com sites in the South Kuta area and named as follow: convenience and information systems (45.978%), site visual appeal (7.196%), customer service (6.117%), company image (4,530%), and purchase motivation (4,057%). The dominating factors are convenience factors and the site information system which consists of 13 variables: (1) convenience when searching for a website, (2) time spent accessing the web, (3) company domain name used, (4 ) ease when ordering, (5) complete information, (6) accurate information, (7) information presented is interesting, (8) exposure to appropriate information, (9) availability and accessibility, (10) competitive prices , (11) overall experience, (12) security of personal data, and (13) security when making payments.
Analisis pengaruh online review pada booking.com terhadap keputusan wisatawan menginap di de vins sky hotel seminyak, bali Silvia Sevtiani; Anak Agung Putri Sri; Ni Putu Ratna Sari
Jurnal Kepariwisataan dan Hospitalitas Vol 4 No 2 (2020): Vol.4,No.2,2020
Publisher : DIPLOMA IV TOURISM PROGRAM STUDY, TOURISM FACULTY,UDAYANA UNIVERSITY

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24843/JKH.2020.v04.i02.p05

Abstract

Abstract On the site for online review there are some elements that are often read, namely information about the object sought, products presented in the form of reviews, photos, places and facilities downloaded on the page which will influence the decision to stay at a hotel. The purpose of this study was to determine the effect of an online review market (general information, reviews, photos, location, and facilities) on the booking.com site on travelers' decisions to stay at De Vins Sky Hotel, Seminyak. To find out the most significant variable influencing tourist decisions to stay at De Vins Sky Hotel, Seminyak. The way to collect data is through observation, questionnaires and literature study. The research method used in this research is Descriptive Statistical Analysis with Likert scale calculation, and Inferential Statistical Analysis consisting of correlation analysis, Multiple Linear Analysis, Simultaneous Analysis (F Test), Partial Analysis (T test), Determination Analysis. The results showed that there was a positive and significant influence from the Online Review on Booking.com on travelers' decision to stay at De Vins Sky Hotel with an F value of 19.667> F table (3.94) and sig. 0,000 <0.05, which means that the effect simultaneously so if the X variable (Online Review) increases or influences in one unit, then the variable Y (Decision Overnight) will increase or be fulfilled. The conclusion in outline is that online review has a positive and significant effect on travelers' decision to stay at De Vins Sky hotel with the most significant sub-variable facilities. Keywords : Online Review, Booking.com, Decision to Stay.
Faktor-Faktor Penentu Kepuasan Kerja Karyawan Kontrak pada Hotel Artotel Sanur Bali Anggriana, Siti; Ariani, Ni Made; Pertiwi, Putu Ratih
Jurnal Kepariwisataan dan Hospitalitas Vol 5 No 1 (2021): Vol.5,No.1,2021
Publisher : DIPLOMA IV TOURISM PROGRAM STUDY, TOURISM FACULTY,UDAYANA UNIVERSITY

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

This research was conducted at Artotel Sanur Hotel which was motivated by the fact, employees of Artotel Sanur have achieved job satisfaction as evidenced by the low turnover rate below 10%, the high number of good comments, the average appraisal assessment is good category, the results of survey were quite satisfactory conducted by Artotelgroup. Against this background, this study intends to find out what factors are and what is the dominant factors that determine job satisfaction of employees at these Hotel. The type of data is qualitative and quantitative, with primary and secondary data sources, collected through observation, questionnaires, interviews, and documentation. Determination of informants by purposive sampling, determination of samples with saturated/census totaling 63 respondent. The analysis technique used is likert scale and confirmatory factor analysis. The results showed that there were four factors, namely: individual factors and company policies; social and promotional factors; organizational and management factors; supervisor and communication factors. Factor 1 has an eigenvalue value of 45,360%, factor 2 has an eigenvalue value of 1,570%, factor 3 has an eigenvalue value of 1,372%, factor 4 has an eigenvalue value of 1,210%. These four factors can explain 66,116%. The dominant factor is factor 1 which consists of 7 indicators namely pleasant work, challenging work, employee facilities, respect, appreciation, rules of performance and leave. Based on research result, the advice given to Artotel Sanur Hotel is that it always maintains and increases job satisfaction of contract employees, especially on these dominant factors. Keywords: Job Satisfaction, Contract Employees, Hotels

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