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Analysis Of The Influence Of Service Quality And Trust On Customer Loyalty With Customer Satisfaction As Intervening Variable In Menantea Field Ramadhan, Hafiz; Ronny Edward, Yusuf; Ariesa, Yeni
International Journal of Educational Research & Social Sciences Vol. 3 No. 4 (2022): August 2022
Publisher : CV. Inara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51601/ijersc.v3i4.460

This study aims to analyze the effect of service quality on customer loyalty Menantea Medan, analyze the effect of trust on customer loyalty, analyze the effect of customer satisfaction on customer loyalty, analyze the effect of service quality on customer satisfaction, analyze the effect of trust on customer satisfaction, analyze the effect of service quality on customer loyalty. through customer satisfaction and analyze the effect of trust on customer loyalty through customer satisfaction Menantea Medan. This research is a quantitative descriptive with a questionnaire instrument with a population of all regular customers of Menantea Medan for the 2021 period as many as 5,859 people, the determination of the sample using an accidental sample is achieved by the research sample as many as 155 people. The results showed that the RSquare value was 0.551 or R2 x 100% of 55.10%, meaning that the service quality and trust variables made a major contribution to explaining customer loyalty by 55.10%, the remaining 44.90% were other factors and the RSquare value was 0.850 or R2 x 100% is 85.50%, meaning that the service quality and trust variables contribute in explaining customer loyalty by 85.00%, the remaining 15.00% is another factor. The conclusion of the study is that service quality has a significant effect on customer loyalty, Menantea Medan, trust has a significant effect on customer loyalty, customer satisfaction has a significant effect on customer loyalty, and service quality has a significant effect on customer satisfaction. trust has a significant effect on customer satisfaction, service quality has a significant effect on customer loyalty through customer satisfaction and trust has no effect on customer loyalty through customer satisfaction Menantea Medan.

The Effect Of Tax Avoidance, Company Size And Assets Structure On Capital Structure With Return On Equity As A Mediation Variable In Public Soe Companies Listed On Idx Period 2017-2021 Trinita, Trinita; Ria Ginting, Rasinta; Adam Afiezan, H.; RSA, RSA; CJAT, CJAT
International Journal of Educational Research & Social Sciences Vol. 3 No. 4 (2022): August 2022
Publisher : CV. Inara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51601/ijersc.v3i4.461

This study aims to examine and analyze the effect of Tax Avoidance, Company Size and Asset Structure on Capital Structure with Return On Equity as a mediating variable in public BUMN companies listed on the IDX for the period 2017 - 2021. This study is a quantitative study with the documentation method. The population of this research is state-owned companies that go public listed on the Indonesia Stock Exchange during the 2020 period, totaling 15 companies. The sample of this research is 12 companies selected by purposive sampling technique. Data analysis used path analysis with SPSS as the analysis tool. The results show that 1) Tax Avoidance has a negative effect on Return On Equity, 2) Firm Size has a positive effect on Return On Equity, 3) Asset Structure has no effect on Return On Equity, 4) Tax Avoidance has no effect on Capital Structure, 5) Size Companies have a positive effect on Capital Structure, 6) Asset Structure has no effect on Capital Structure, 7) Return On Equity has no effect on Capital Structure, 8) Return On Equity as an intervening variable is not able to significantly mediate Tax Avoidance on Capital Structure, 9) Return On Equity as an intervening variable is not able to significantly mediate Firm Size on Capital Structure and 10) Return On Equity as an intervening variable is not able to significantly mediate Asset Structure on Capital Structure.

Analysis Of Rice Farmers Income (Cultivators) On Profit Sharing System In Moyo Hilir, Sumbawa Districts In 2022 Arifin, Zainal; Baharuddin, Baharuddin; Kusumawati, Indra
International Journal of Educational Research & Social Sciences Vol. 3 No. 4 (2022): August 2022
Publisher : CV. Inara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51601/ijersc.v3i4.462

This research is entitled Analysis of Rice Farmers' Income (Cultivators) in the Profit Sharing System in Moyo Hilir, Sumbawa Districts in 2022. The purpose of this study was to determine the income of farmers in the profit sharing system in Moyo Hilir, Sumbawa District in 2022 and to find out the income of farmers in the profit sharing system in Moyo Hilir, Sumbawa District in 2022, is above or below the need for a decent living. The data collection uses sample survey method, which is a method of data collection carried out by withdrawing part of the population unit that is considered to represent the characteristics of the population in question (Moh. Nazir, 1999). Results of Analysis Data obtained by cultivators in Moyo Hilir, Sumbawa District, based on the average level of fulfillment of needs for each cultivator farmer, is only able to meet the needs of a decent life of 32,961 percent. with a profit sharing system in Moyo Hilir, Sumbawa District and is classified as farmers who are not yet prosperous based on the results of research conducted on 11 respondents as research samples. The conclusion from the results of the study is that there is not a single cultivator farmer who is able to meet the financing of their decent living needs up to 100 percent. The contribution of their net income from profit-sharing agricultural products in meeting the needs of a decent life ranges from 31.14 percent to 55.89 percent only. Based on the results of the study, the net income received by cultivator farmers who are used as respondents can be said to be sufficient to meet the needs of life. The highest net income is 2,757,332 rupiah per month, while the lowest net income after profit sharing is 2,103,365 rupiah per month. With an average net income per month of 2,387,295 rupiah, cultivators already feel prosperous and sufficient with their income. However, there are also some farmers who say that they are not yet prosperous or not satisfied with their income. Statistically based on the KHL standard of Sumbawa District, on average each Cultivator in Moyo Hilir, Sumbawa District is still classified as not prosperous. This is because the income of cultivators in the profit-sharing system is still far below the Standard of Kebutuhan Hidup Layak (KHL).

Development Of First High School Mathematics LKPD Based On Case Method Integrated Local Culture Mandailing Tribe Ningsih Sagala, Prihatin; Suhendro L, Pristi; Widyastuti, Eri
International Journal of Educational Research & Social Sciences Vol. 3 No. 4 (2022): August 2022
Publisher : CV. Inara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51601/ijersc.v3i4.463

Learning is a process of interaction between students and teachers, with lesson materials, delivery methods, learning strategies and learning resources in a learning environment. The success of learning can be seen through the level of success in achieving educational goals. Education is a conscious and planned effort to create a learning atmosphere and learning process so that students actively develop their potential to have religious spiritual strength, self-control, personality, intelligence, noble character, and skills needed by themselves, society, nation and state, and have global mindset. The implementation of learning with the case method model is carried out to overcome the problems that arise as a result of the Limited Face-to-face Learning (PTMT) policy, such as less active student learning activities, low student learning responses and low student learning outcomes. Junior high school students belonging to the Generation Z category have an attitude of openness, this generation accepts various views and mindsets, causing them to easily accept diversity and differences in views. As a result, Gen Z becomes difficult to define themselves, selfidentity changes based on the factors that influence their thinking. Therefore, it is very important to restore national identity or introduce the cultural identity of the surrounding community so as not to be eroded by the development of the outside world which makes generation Z forget local culture, one of which is the Mandailing Tribe Culture in North Sumatra. The development research uses the ADDIE Model by integrating the Local Culture of the Mandailing Tribe in North Sumatra in developing the Mathematics LKPD for Grade VII Junior High Schools based on students' initial perceptions of the current condition of Generation Z. The use of the Case Method approach aims to improve students' critical thinking skills based on the cases presented in the teaching materials.

Clinical Supervision Management Of School Supervisor Tirta Model To Increase Pedagogic Competence Of Junior High School Teacher Fikron, Fikron; Wahidin, Didin; Warta, Waska; Sudrajat, Adjat
International Journal of Educational Research & Social Sciences Vol. 3 No. 4 (2022): August 2022
Publisher : CV. Inara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51601/ijersc.v3i4.465

This research is motivated by the weak pedagogic competence of teacher due to the lack of optimal clinical supervision carried out by school supervisors. This study aims to obtain an overview of the planning, organization, implementation, evaluation and barriers to clinical supervision of the TIRTA model of school supervisors to improve the pedagogic competence of junior high school teachers. This research is based on management theory and supervision theory. This study uses a descriptive method with a qualitative approach through interview techniques, observation and documentation in data collection. The results of the study indicate that: (1) Planning has been in accordance with planning theory and programs but has not received maximum support from school principals and infrastructure resources. (2) The organization has been in accordance with the theory of organizing but does not yet have an understanding of their respective duties and responsibilities. (3) The implementation has been in accordance with the implementation theory through socialization, coordination and motivation, but has not been supported by the commitment and competence of teachers. (4) the evaluation has been carried out through an assessment according to the instrument and the results of direct observation, but it has not been maximal in providing solutions to teacher problems. (5) Barriers to the implementation of supervision include professionalism and competence of supervisors, support for understanding and commitment to a quality culture.

Management Program Vocational For Fostering The Independence Of Deaf Students At The High School Level Mulyadi, Sima; Sauri, Supyan; Handayani, Heni
International Journal of Educational Research & Social Sciences Vol. 3 No. 4 (2022): August 2022
Publisher : CV. Inara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51601/ijersc.v3i4.466

This research is entitled Analysis of Rice Farmers' Income (Cultivators) in the Profit Sharing System in Moyo Hilir, Sumbawa Districts in 2022. The purpose of this study was to determine the income of farmers in the profit sharing system in Moyo Hilir, Sumbawa District in 2022 and to find out the income of farmers in the profit sharing system in Moyo Hilir, Sumbawa District in 2022, is above or below the need for a decent living. The data collection uses sample survey method, which is a method of data collection carried out by withdrawing part of the population unit that is considered to represent the characteristics of the population in question (Moh. Nazir, 1999). Results of Analysis Data obtained by cultivators in Moyo Hilir, Sumbawa District, based on the average level of fulfillment of needs for each cultivator farmer, is only able to meet the needs of a decent life of 32,961 percent. with a profit sharing system in Moyo Hilir, Sumbawa District and is classified as farmers who are not yet prosperous based on the results of research conducted on 11 respondents as research samples. The conclusion from the results of the study is that there is not a single cultivator farmer who is able to meet the financing of their decent living needs up to 100 percent. The contribution of their net income from profit-sharing agricultural products in meeting the needs of a decent life ranges from 31.14 percent to 55.89 percent only. Based on the results of the study, the net income received by cultivator farmers who are used as respondents can be said to be sufficient to meet the needs of life. The highest net income is 2,757,332 rupiah per month, while the lowest net income after profit sharing is 2,103,365 rupiah per month. With an average net income per month of 2,387,295 rupiah, cultivators already feel prosperous and sufficient with their income. However, there are also some farmers who say that they are not yet prosperous or not satisfied with their income. Statistically based on the KHL standard of Sumbawa District, on average each Cultivator in Moyo Hilir, Sumbawa District is still classified as not prosperous. This is because the income of cultivators in the profit-sharing system is still far below the Standard of Kebutuhan Hidup Layak (KHL).

Sufism Approach Management in Fostering Students' Noble Morals Supriatna, Supriatna; Ulfiah, Ulfiah; Hanafiah, Hanafiah; Karim Fatkhullah, Faiz
International Journal of Educational Research & Social Sciences Vol. 3 No. 4 (2022): August 2022
Publisher : CV. Inara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51601/ijersc.v3i4.467

This research is based on the problem that the social conditions that occur in the community greatly affect life at school, either directly or indirectly, not only in high-level schools. The problems include violations of the norms prevailing in society. The problems that are often encountered are the presence of students who lack respect for the teacher, brawls, violence between other students, fornography and so on. Another thing that is considered to be an influence on student development is the progress of technology and information today, especially the use of social media, infiltration because the maturity and mental readiness of students has not been balanced. Therefore, the implementation of moral development is starting to become a necessity in educational institutions, in finding solutions. This research aims to identify and analyze: (1) Planning, (2) Organizing, (3) Implementation, (4) Supervision, (5) Obstacles in implementation and (6) Solutions to the problem of implementing the Sufism approach in fostering the noble character of junior high school students. This research uses a qualitative approach with a case study method. Data was collected by using triangulation techniques using interviews, document studies, and field observations. The research location is SMP Plus Darussurur and SMP Raodlotul U'lum Bandung. The research subjects were the principal, the head of the plus program and the head of the boarding school and teachers. Analysis is done through data reduction, data presentation, and conclusion drawing. Four important foundations used in this research include theological, philosophical, 6 (six) value systems and theoretical foundations. Then the theory underlying this research is the theory of management, noble character and the theory of tawasuf. The conclusion from this research is that the management approach of Sufism habituation in fostering noble character has been well programmed and shows that there is a common perception from the foundation leadership, school principals, and teachers and students, but in its implementation it has not been effective because it is still found that student behavior is not appropriate. with the demands of the noble character of students.

Revitalization of the Mgmp Program to Improve the Pedagogic Competence of High School Science Teachers (SMA) Munajat, Salim; Wasliman, Iim; Suhendraya Muchtar, Hendi; Iriantara, Yosal
International Journal of Educational Research & Social Sciences Vol. 3 No. 4 (2022): August 2022
Publisher : CV. Inara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51601/ijersc.v3i4.468

The Subject Teacher Conference (MGMP) as an association or association of teachers plays a strategic role in improving and strengthening teacher competence through discussion and training. Its main role is to facilitate teachers in the same field of study in exchanging opinions and experiences. However, there are still many teachers who are not active so that they do not develop and are static even though they have participated in MGMP activities. In addition, due to the limited number of roles that can be performed by the MGMP, the ability of teachers to teach as indicated by the indicators of student success is still low. The purpose of this study was to find out how "the revitalization of the MGMP Program To Improve the Pedagogic Competence of Science Teachers at SMA in Karawang Regency is actually through the "POAC" management theory approach from GR Terry. In particular, this study describes and analyzes (1) planning, (2) organizing, (3) implementing and (4) assessing the MGMP in science subjects. This study uses a qualitative method with a case study approach. Collecting data by conducting observations, interviews, and documentation studies as well as validation of research results. The results of the study indicate that the MGMP Revitalization Program is a classification of the findings from the identification process of the MGMP Revitalization Program which is carried out specifically so that the profile obtained in the MGMP is based on factual, objective and precise data. The follow up in the MGMP Program Revitalization lies in understanding the teacher team and how they must coordinate, cooperate and follow up when handling MGMP.

Dual Based Assessment in Improving the Quality of Skills at the Center of Excellence Vocational School Suwandi, Suwandi; Hanafiah, Hanafiah; Iriantara, Yosal; Sulastini, Rita
International Journal of Educational Research & Social Sciences Vol. 3 No. 4 (2022): August 2022
Publisher : CV. Inara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51601/ijersc.v3i4.469

This research is motivated by various problems related to the quality and relevance of Indonesian education which are the main issues. Indicators of quality education are marked by graduates who have superior competencies and are able to compete in the business world and industry for graduates from Vocational Secondary Education. Quality vocational education applying quality standards can contribute to the country's economic development, but it still cannot be realized optimally at the time of its implementation. Such conditions occur in SMK graduates in Indonesia so that the open unemployment of SMK graduates is getting bigger. It is interesting to do further research to find out why and how this happened and find solutions to the problems faced. Dual Based Assessment (DuBA) on the vocational skills aspect is expected to be a solution in ensuring the quality of skills at the Center of Excellence Vocational High School and Vocational Schools in general. In particular, this study describes and analyzes the "Daming Cycle" quality management approach from William Edward Deming, with its management principles approach which include: Plan, Do, Check and Action Dual Based Assessment in Improving Skills Quality at SMK Center of Excellence. The research method used is qualitative with a case study approach through interview data collection techniques, documentation studies and observations at the research location of Pertiwi Kuningan Vocational School, West Java. The results obtained in this study In particular, this study describes and analyzes the "Daming Cycle" quality management approach from William Edward Deming, with its management principles approach which include: Plan, Do, Check and Action Dual Based Assessment in Improving Skills Quality at SMK Center of Excellence. The research method used is qualitative with a case study approach through interview data collection techniques, documentation studies and observations at the research location of Pertiwi Kuningan Vocational School, West Java. The results obtained in this study In particular, this study describes and analyzes the "Daming Cycle" quality management approach from William Edward Deming, with its management principles approach which include: Plan, Do, Check and Action Dual Based Assessment in Improving Skills Quality at SMK Center of Excellence. The research method used is qualitative with a case study approach through interview data collection techniques, documentation studies and observations at the research location of Pertiwi Kuningan Vocational School, West Java. The results obtained in this study The research method used is qualitative with a case study approach through interview data collection techniques, documentation studies and observations at the research location of Pertiwi Kuningan Vocational School, West Java. The results obtained in this study The research method used is qualitative with a case study approach through interview data collection techniques, documentation studies and observations at the research location of Pertiwi Kuningan Vocational School, West Java. The results obtained in this study The quality of the results of the DuBA approach at Pertiwi Kuningan Vocational School has led the school to become one of the Center of Excellence Vocational Schools in West Java so that it deserves to be a reference vocational school that has the obligation to carry out an impacting program on the surrounding vocational schools. The quality of skills in Axioo's Industrial Class has contributed to the decline in the unemployment rate for vocational school graduates, on the other hand, these graduates have been able to participate in driving the economy on a micro scale by becoming employees in various business fields and opening up entrepreneurial opportunities.

Online Tutorial And Webinar Tutorial Management On Distence Learning Process At Indonesia Open University Budiarso, Iwan; Suhendraya Muchtar, Hendi; H Soro, Suharyanto; Mardiana, Dinny
International Journal of Educational Research & Social Sciences Vol. 3 No. 4 (2022): August 2022
Publisher : CV. Inara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51601/ijersc.v3i4.470

The Open University provides study assistance services to students in the form of a Tutorial program. The implementation of the Tutorial managed by the Tutor as a facilitator has not run optimally. This situation becomes the background of the research problem. The purpose of this research is to analyze the management of Tuton and Tuweb tutors. The theory used is in the form of management functions initiated by Terry. This research is a descriptive study with a qualitative approach that reveals the situation by describing the reality correctly and naturally in the distance learning procession. Data was collected through observation, interviews, documentation, and triangulation. The data obtained were then reduced, presented, and concluded. The results of the research generally reveal that management functions have been carried out but their implementation has not been fully implemented. Specific conclusions show (1) Planning: carrying out tutorial preparation meetings and tutor evaluations. (2) Organizing: determine the standardization of Tutors, standardization of recruitment, employment contracts, letters of assignment, and decrees for Tutors Tutons, and letters of assignments for Tutors Tuwebs. (3) Mobilization: organizing Tutor training and refreshment, Whatsapp Group communication, providing reminders and motivation, (4). Controlling: Tuton tutors do not have a routine control schedule yet. Tuweb tutors have a regular control schedule. (5) There are obstacles and solutions as well as future improvements. From these general and specific conclusions, the researcher recommends the Tutor management model to maximize the Tutor management which will have implications for improving the Tutor's performance in managing the Tutorial class.

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Arman Harahap

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ijersc@gmail.com

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Jl. SM. Raja, No 27 Kota Rantauprapat, Sumatera Utara, Indonesia

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INDONESIA

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Home Page

OAI Link

Editorial Team

Contact

Reviewer

Google Scholar

Contact Name Arman Harahap

Contact Email ijersc@gmail.com

Phone +6285370005518

Journal Mail Official ijersc@gmail.com

Editorial Address Jl. SM. Raja, No 27 Kota Rantauprapat, Sumatera Utara, Indonesia

Location Unknown, Unknown INDONESIA

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Contact Name
Arman Harahap

Contact Email
ijersc@gmail.com

Phone
+6285370005518

Journal Mail Official
ijersc@gmail.com

Editorial Address
Jl. SM. Raja, No 27 Kota Rantauprapat, Sumatera Utara, Indonesia

Location
Unknown,

Unknown

INDONESIA