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Rizky Saputra
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Center of Gender and Child Study Universitas Islam Negeri Sumatera Utara Medan Jl. Williem Iskandar Pasar V Medan Estate
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INDONESIA
Journal of Gender and Social Inclusion in Muslim Societies
Published by Universitas Islam Negeri Sumatera Utara
ISSN : 26851520     EISSN : 27163733     DOI : -
Core Subject : Religion, Humanities, Education, Social,
Religion Humanities Law, Crime, Criminology & Criminal Justice Social Sciences Other
Focus and Scope of JGSIMS: Study of Gender and Children in the Indonesian Context both from an Islamic perspective and gender study in general. Sub Themes Related to Gender and Children with the characteristics of crosscutting issues in various aspects such as Education, Law, Politics, Psychology, Religion, Literature, Sociology, Anthropology, Culture, and Religion.
Arjuna Subject : Ilmu Sosial - Stugi Gender
Articles 97 Documents
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THE EFFECT OF OUTPATIENT SERVICE QUALITY ON BPJS HEALTH PARTICIPANTS' SATISFACTION AT BALIMBINGAN HOSPITAL, SIMALUNGUN REGENCY, INDONESIA Dony Hermanto Saragih; Ermi Girsang; Sri Lestari Ramadhani Nasution
Journal of Gender and Social Inclusion in Muslim Societies Vol 7, No 2 (2026): Journal of Gender and Social Inclusion in Muslim Societies (JGSIMS)
Publisher : Pusat Studi Gender dan Anak

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30829/jgsims.v7i2.29402

Abstract

Evaluating the quality of healthcare services is crucial for improving patient satisfaction and building long-term trust in institutions within the BPJS Kesehatan ecosystem, particularly in regional healthcare facilities. This study aims to empirically analyze the simultaneous and partial effects of service quality dimensions based on the modified SERVQUAL framework (tangibles, reliability, responsiveness, assurance, and commitment) on the satisfaction of BPJS Kesehatan outpatient participants at Balimbingan Hospital, Simalungun Regency. A quantitative observational study with a cross-sectional design was conducted in March 2026. A total of 208 outpatient respondents were recruited via convenience sampling. Data were collected using a modified structured questionnaire with 25 items that had been validated and tested for reliability. Statistical analyses included univariate analysis, chi-square tests for bivariate analysis, and multiple logistic regression with the backward-elimination method for multivariate modeling (α = 0.05). Bivariate analysis showed that responsiveness (p = 0.001), reliability (p = 0.000), assurance (p = 0.002), and commitment (p = 0.000) were significantly correlated with patient satisfaction, whereas the physical aspect did not show statistical significance (p = 0.060). The final-stage multiple logistic regression model identified responsiveness and commitment as the only remaining significant predictors. Commitment emerged as the dominant determinant most influential on patient satisfaction (p = 0.003; OR = 4.781; 95% CI = 1.721 to 13.283), followed by responsiveness (p = 0.013; OR = 3.714; 95% CI = 1.322 to 10.428). Staff commitment (affective dedication) and operational responsiveness (prompt care) are critical catalysts in enhancing outpatient satisfaction at Balimbingan Hospital. Hospital management should redirect resource allocation toward professional soft skills development, empathy training, and triage optimization to maintain patient loyalty and competitive advantage.
DIGITAL TRANSFORMATION AND THE RISK OF EXCLUSION: IMPLEMENTATION OF THE MOBILE JKN ONLINE QUEUEING SYSTEM IN OUTPATIENT SERVICES Michael Sabatino Sitompul; Ermi Girsang; Sri Lestari Ramadhani Nasution
Journal of Gender and Social Inclusion in Muslim Societies Vol 7, No 2 (2026): Journal of Gender and Social Inclusion in Muslim Societies (JGSIMS)
Publisher : Pusat Studi Gender dan Anak

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30829/jgsims.v7i2.29448

Abstract

Digital transformation has become a priority for health systems in the Industry 4.0 era, yet its benefits are not distributed evenly across patient groups. Dr. Pirngadi General Hospital, Medan, has implemented an online queueing system through the Mobile JKN application; however, its utilisation remained low, reaching only 9.16% of outpatients (4,709 of 51,419) during January–September 2025.To analyse the implementation of the Mobile JKN online queueing programme in outpatient services using Rogers’ Diffusion of Innovations framework (relative advantage, compatibility, complexity, trialability, and observability), with particular attention to factors that may exclude vulnerable users. A qualitative case study was conducted from February to April 2026. Twelve informants (eight outpatient Mobile JKN users, one outpatient nurse, one administrative coordinator, one IT staff member, and one BPJS Kesehatan person-in-charge) were selected purposively until data saturation. Data were gathered through in-depth interviews, direct observation, and document review, and analysed using thematic analysis. Trustworthiness was established through source and technique triangulation. In terms of relative advantage, the system reduced physical queues and paper logistics and shortened administrative processing through automatic population of the hospital information system (SIMRS). Compatibility was supported by integration via Bridging System v2.0, but a misfit emerged for elderly and non-smartphone users. Complexity was the dominant barrier, centred on account activation requiring phone credit and an internet connection, and on low digital literacy among older patients. Trialability and observability were adequate, monitored through the quality rate (QR) indicator reported every 3–7 days; the QR initially fell below the >85% target but improved with continuous evaluation. The programme delivers clear efficiency gains, but its low uptake reflects a digital divide driven by patient demographics and technological constraints rather than by system design. Targeted digital-literacy support and assisted-registration services for technology-vulnerable groups are required to make the innovation genuinely inclusive.
EXPLORING GENDER PERSPECTIVES IN ENGLISH LANGUAGE LEARNING AMONG INFORMATICS STUDENTS Selamat Husni Hasibuan; Prima Yanti Siregar; Heridayani Heridayani; Wariyati Wariyati
Journal of Gender and Social Inclusion in Muslim Societies Vol 7, No 2 (2026): Journal of Gender and Social Inclusion in Muslim Societies (JGSIMS)
Publisher : Pusat Studi Gender dan Anak

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30829/jgsims.v7i2.29508

Abstract

This study explores gender perspectives in English language learning among informatics students in a vocational higher education context. The research aims to examine how gender influences students’ participation, confidence, and use of technology in learning English. A qualitative approach with an exploratory design was employed to gain in-depth insights into students’ experiences and perceptions. Data were collected through semi-structured interviews, classroom observations, and documentation involving 12 students selected through purposive sampling, consisting of six male and six female participants. The data were analyzed using thematic analysis to identify key patterns and themes. The findings reveal that gender influences students’ engagement in English language learning, particularly in classroom participation, confidence in language use, and preferences in utilizing digital learning tools. Female students tend to demonstrate higher participation and confidence in communicative activities, while male students are more likely to experience anxiety and engage less in verbal interaction. In terms of technology use, male students tend to adopt a more instrumental approach, whereas female students prefer interactive and skill-based learning strategies. However, the study also finds that these differences are not absolute, as individual and contextual factors significantly shape students’ learning experiences. This study contributes to the literature by providing a qualitative understanding of gender dynamics in a vocational and technology-based educational setting. The findings suggest the importance of adopting inclusive and gender-responsive teaching practices to support diverse learner needs in English language classrooms. Keywords: Gender Perspectives, English Language Learning, Informatics Students, Classroom Participation
OPTIMIZATION OF MEDIATION IN CHILD CUSTODY DISPUTES: EFFORTS TO REALIZE THE PROTECTION AND BEST INTERESTS OF THE CHILD Hikmatiar Harahap; Bagus Ramadi
Journal of Gender and Social Inclusion in Muslim Societies Vol 7, No 2 (2026): Journal of Gender and Social Inclusion in Muslim Societies (JGSIMS)
Publisher : Pusat Studi Gender dan Anak

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30829/jgsims.v7i2.29856

Abstract

Child custody disputes following divorce frequently neglect the fundamental rights and psychological well being of the child, resulting in prolonged legal battles that prioritize parental ego over child welfare. This study aims to extensively analyze the optimization of the mediation process in child custody disputes as a primary and indispensable instrument to realize the legal protection and the best interests of the child. Employing a normative legal research method with statutory, conceptual, and case-based approaches, this study reviews relevant literature, Supreme Court regulations (PERMA No. 1 of 2016), and recent jurisprudential developments. The results indicate that while litigation ends in adversarial win-lose outcomes, mediation provides a collaborative, non-litigation alternative that fosters rational decision-making and sustainable parenting arrangements. Statistical and jurisprudential analysis reveals that successful mediation significantly reduces post-divorce conflict and ensures continuity in child development. This research introduces a novel framework by integrating therapeutic and facilitative mediation models specifically tailored for Indonesian courts, addressing the current gap in mediator competence and psychological intervention. In conclusion, optimizing mediation requires specialized training for mediators in child psychology and a mandatory, structured pre-mediation phase. It is highly recommended that future policies mandate psychological assessment as an integral part of the mediation process to strictly uphold the child's best interests
PROTECTION OF WOMEN'S RIGHTS IN THE PRACTICE OF REMARRIAGE CONTRACTS DUE TO OUT-OF-WEDLOCK PREGNANCY: A STUDY IN TANJUNG PURA DISTRICT, LANGKAT REGENCY Laila Suhada; Sukiati Sukiati; Fatimah Fatimah
Journal of Gender and Social Inclusion in Muslim Societies Vol 7, No 2 (2026): Journal of Gender and Social Inclusion in Muslim Societies (JGSIMS)
Publisher : Pusat Studi Gender dan Anak

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30829/jgsims.v7i2.30343

Abstract

This study aims to analyze the protection of women's rights in the practice of remarriage contracts (akad nikah ulang) conducted after the birth of a child conceived out of wedlock in Tanjung Pura District, Langkat Regency. Normatively, Article 53 paragraph (3) of the Indonesian Compilation of Islamic Law (KHI) explicitly stipulates that a marriage performed while a woman is pregnant does not require a remarriage contract after the child is born. However, in social practice, this phenomenon persists due to the belief that the initial contract merely legitimizes the unborn child, whereas the second perfects the marital bond. Employing an empirical juridical method with a socio-legal approach, primary data were collected through interviews with religious leaders, KUA registrars, community figures, and practicing couples. Data were qualitatively analyzed using Islamic law, Indonesian positive law, and women's legal protection theories. The findings reveal that religious caution (iḥtiyāṭ), social pressure, stigma, and the pursuit of moral legitimacy primarily drive this practice. From the Shafi'i School perspective, remarriage is not obligatory if the initial contract fulfills all essential pillars and requirements. Similarly, Indonesian positive law provides no juridical basis for such practices. Consequently, this practice significantly impacts women's rights, reinforcing social stigma, imposing psychological burdens, undermining legal certainty regarding women's marital status, and reproducing gender inequalities within society. Furthermore, the study highlights the urgent need for structural intervention by state apparatuses and religious institutions to mitigate customary practices that systematically disadvantage women under the guise of religious perfection.
THE PROTECTION OF CHILDREN’S RIGHTS AND GENDER EQUALITY IN THE PERSPECTIVE OF INTERNATIONAL LAW Ahmad Rusly Purba
Journal of Gender and Social Inclusion in Muslim Societies Vol 7, No 2 (2026): Journal of Gender and Social Inclusion in Muslim Societies (JGSIMS)
Publisher : Pusat Studi Gender dan Anak

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30829/jgsims.v7i2.30330

Abstract

This research is motivated by the high vulnerability of children, especially girls, to discrimination, violence, and various forms of exploitation in both the physical world and digital spaces. The main objective of this study is to analyze how international legal instruments regulate children’s rights and gender equality, their implementation in Indonesia, as well as the challenges and efforts to realize effective protection. This study employs a normative legal research method using statutory and conceptual approaches. Primary, secondary, and tertiary legal materials were collected through library research and analyzed qualitatively. The findings demonstrate that international law provides a robust legal framework through principles such as non-discrimination and the best interests of the child. Although Indonesia has ratified key instruments like the Convention on the Rights of the Child (CRC) and CEDAW, and established national regulations such as the Child Protection Law and Marriage Law amendments, implementation in practice remains challenging. These challenges, which create gaps between legal norms and practice, include cultural factors, economic conditions, weak law enforcement, and the impact of digital technology. Consequently, stronger law enforcement, increased public awareness, and multi-sectoral cooperation are necessary to ensure effective protection of children’s rights and gender equality in Indonesia in accordance with international legal standards.
IMPROVING ELDERLY DIGITAL HEALTH LITERACY THROUGH MOBILE JKN ASSISTANCE AT HELVETIA PRIMARY HEALTH CENTER MEDAN Apriliani Apriliani; Widiya Nisa; Dewi D.S Butar Butar; Willyansyach Willyansyach
Journal of Gender and Social Inclusion in Muslim Societies Vol 7, No 3 (2026): Journal of Gender and Social Inclusion in Muslim Societies (JGSIMS)
Publisher : Pusat Studi Gender dan Anak

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30829/jgsims.v7i3.30614

Abstract

The utilization of BPJS Kesehatan thru the Mobile JKN application is one of the efforts to support the transformation of digital health services and improve the efficiency of family health financing. However, the utilization of the application among the elderly group is still low due to limited knowledge and skills in using digital services. This community service activity aims to enhance the knowledge and skills of the elderly in utilizing the Mobile JKN application at UPT community health center Helvetia Medan. The activity was carried out using an educative-participative approach thru community education methods, technology diffusion, training, mentoring, mediation, and advocacy. The target of the activity is 30 elderly participants of BPJS Kesehatan. Evaluation was conducted using a one group pre-test and post-test design, while participants' skills were assessed thru observation sheets during the practice of using the Mobile JKN application. The results of the community service activities showed that the average knowledge score increased from 3.43 ± 1.251 before education to 7.47 ± 1.697 after education, with statistical tests indicating a significant difference (p < 0.001). In addition, the majority of participants were able to use the basic features of the Mobile JKN application, such as downloading the application (96.7%), registering an account (90.0%), logging into the application (90.0%), and checking membership status (86.7%). This activity shows that education accompanied by practice and mentoring effectively improves the digital health literacy of the elderly in utilizing BPJS Kesehatan thru the Mobile JKN application. Similar programs need to be implemented continuously as part of the strategy to enhance access to digital health services for the elderly group Keywords : BPJS Kesehatan, Mobile JKN, Elderly, Community Empowerment

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