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Strategic: Journal of Management Sciences

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Published by Sekolah Tinggi Ilmu Ekonomi Sultan Agung

ISSN : - EISSN : 27980049 DOI : https://doi.org/10.37403/strategic.v1i3

Core Subject : Economy, Science, Social,

Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Social Sciences

Strategic Journal of Management Sciences with E-ISSN 2798-0049 is a peer-reviewed journal published three times a year in April, August, and December by the Masters Program (S-2) Master of Management Science Sekolah Tinggi Ilmu Ekonomi Sultan Agung The Management Journal is intended as a journal for publishing articles that report research results in the field of management science. Strategic: Journal of Management Sciences invites manuscripts on various topics including marketing management, financial management, strategic management, operations management, human resource management, e-business, consumer behavior, international business, business economics, entrepreneurship but not limited to management education, regional development management, and public policy.

Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Bisnis, Menejemen, dan Akutansi (Lain-Lain)

Articles 53 Documents

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Pengaruh Kualitas Pelayanan dan Fasilitas Kesehatan Terhadap Kepuasan Pasien BPJS Pada RSU Mina Padi Kabupaten Simalungun Efendi Efendi; Marisi Butarbutar; Loist Abdi Putra; Musa Fernando Silaen; Arrum Yolandra Yolandra
Strategic: Journal of Management Sciences Vol 2 No 1 (2022): Strategic: Journal of Management Sciences
Publisher : Program Pascasarjana (S2-Ilmu Manajemen) Sekolah Tinggi Ilmu Ekonomi Sultan Agung

Objective. The purposes of this research are: 1) To describe the quality of service, health facilities and satisfaction of BPJS patients at Mina Padi General Hospital, Simalungun Regency. 2) To determine the effect of service quality and health facilities on BPJS patient satisfaction at Mina Padi General Hospital, Simalungun Regency, either simultaneously or partially. Research Methods. The research design used in this research is library research and field research. Data collection techniques used in this research are questionnaire method, interview method and documentation method. Results. The results of the study can be concluded as follows: Service quality, health facilities are good, and patient satisfaction is also categorized as good. The results of the regression analysis are = 7.407 + 0.378 X1 + 0.364 X2, meaning that the quality of services and health facilities has a positive and significant effect on patient satisfaction. 3) The results of the correlation analysis obtained a value of r = 0.794, meaning that there is a strong and positive relationship between the quality of services and health facilities and patient satisfaction. The value of the coefficient of determination R = 0.631 means that the level of patient satisfaction can be explained by the quality of services and health facilities of 63.1%. The research hypothesis H0 is rejected, meaning that the quality of services and health facilities has a positive and significant effect on BPJS patient satisfaction at Mina Hospital in Simalungun Regency, either simultaneously or partially. Conclusion. To create a good quality of service, Mina Padi General Hospital in Simalungun Regency should increase the number of inpatient rooms so that sick patients can be treated immediately and receive incentive treatment from medical personnel. To improve health facilities at Mina Padi General Hospital, Simalungun Regency, it is better to increase the number of specialist doctors so that patients who need treatment can be handled immediately. And so that patients feel comfortable, the hospital should be able to overcome the smell of waste. To create patient satisfaction, it is recommended that Mina Padi Hospital, Simalungun Regency, need to increase the supply of medicines needed by BPJS patients.

Mediasi Kepuasan Kerja: Komunikasi, Komitmen Dan Disiplin Kerja Serta Dampaknya Pada Kinerja Karyawan (Studi Kasus Pada Radio Republik Indonesia (RRI) Padang) Andi Amri; Ramadhi Ramadhi
Strategic: Journal of Management Sciences Vol 1 No 3 (2021): Strategic: Journal of Management Sciences
Publisher : Program Pascasarjana (S2-Ilmu Manajemen) Sekolah Tinggi Ilmu Ekonomi Sultan Agung

Objective. This research was conducted on Radio Republik Indonesia (RRI) Padang, where this study aims to deremine the mediation of job satisfaction which has an impact on employee performance by organizational communication, organizational commitment and work discipline. Research Method. This study uses a quantitative method through a descriptive approach. The population in this study were 91 employees using a census sampling technique where the entire population was sampled. Results. There is a significant positive effect of organizational communication on job satisfaction, organizational commitment has a significant positive effect on job satisfaction, work discipline has a significant positive effect on job satisfaction, organizational communication has a significant positive effect on employee performance, organizational commitment has a significant positive effect on employee performance, work discipline has a significant positive effect on employee performance, job satisfaction can’t mediate the effect of communication organizational on employee performance, job satisfaction can’t mediate the effect of commitment organizational on employee performance and job satisfaction can’t mediate the effect of work discipline on employee performance. Conclusion. It turns out that job satisfaction has not been able to mediate communication, commitment, and work discipline and their impact on employee performance. In the future, job satisfaction needs to be investigated further and look for other mediations that can affect the variables studied by the authors.

Pengaruh Service Excellence Dan Relationship Marketing Terhadap Loyalitas Konsumen Pada Cv Bersinar Pematangsiantar Jesika Melina Simamora
Strategic: Journal of Management Sciences Vol 1 No 1 (2021): Strategic: Journal of Management Sciences
Publisher : Program Pascasarjana (S2-Ilmu Manajemen) Sekolah Tinggi Ilmu Ekonomi Sultan Agung

This study aims to determine The Effect of Service Excellence and Relationship Marketing on Consumer Loyalty in CV Bersinar Pematangsiantar City. The data used in this study are primary data with a sample of 55 people in the CV Bersinar Pematangsiantar City with data collection techniques using questionnaires. The data analysis model used is simple multiple regression with the SPSS v 24 software program for windows. While the conformity test is done using R-Square, Partial Test and Classical Assumption Test. The results of the study found that the regression coefficient on the Service Excellence and Relationship Marketing variable (0.623) means that Service Excellence and Relationship Marketing by 1 point, the Consumer Loyalty (Y) will increase by 0.623. Signs (+) indicate a positive and significant Service Excellence and Relationship Marketing and Consumer Loyalty, is if Service Excellence and Relationship Marketing, Consumer Loyalty will also increase. Keywords: Service Excellence, Relationship Marketing, Consumer Loyalty

Pengaruh Beban Pajak Tangguhan Terhadap Praktik Perataan Laba Pada Perusahaan Batu Bara Di BEI Hendra Kasman Kasman
Strategic: Journal of Management Sciences Vol 2 No 1 (2022): Strategic: Journal of Management Sciences
Publisher : Program Pascasarjana (S2-Ilmu Manajemen) Sekolah Tinggi Ilmu Ekonomi Sultan Agung

Perataan laba tindakan yang menguntungkan suatu pihak tertentu dalam penyajian atas pendapatan perusahaan yang begitu tinggi, dengan mengalihkan pendapatan menjadi stabil dengan memodifikasi suatu tindakan kecurangan yang dilakukan perusahaan, agent akan melakukan suatu kewajiban dalam melindungi perusahaan dari dampak yang tidak baik untuk masa depan perusahaan. Dikarenakan kinerja manajer tidak dapat menyakinkan pihak yang ingin menanamkan modal kedalam perusahaan disini dimaksud investor. Beban pajak tangguhan beban yang harus dikeluarkan oleh perusahaan dalam periode akuntansi yang dikarenakan dalam kegiatan bisnis perusahaan yang mendapatkan laba yang tinggi maka beban yang dikeluarkan perusahaan akan semangkin tinggi. Hasil penelitian ini adalah beban pajak tangguhan tidak berpengaruh terhadap praktik perataan laba

Faktor-Faktor Yang Mempengaruhi Pelaksanaan Hedging Pada Perusahaan Sektor Pertambangan Yang Tercatat Di BEI Sonia Sonia; Ervita Safitri; Mister Candera; Fitantina Fitantina; Zuhriyah Zuhriyah
Strategic: Journal of Management Sciences Vol 1 No 2 (2021): Strategic: Journal of Management Sciences
Publisher : Program Pascasarjana (S2-Ilmu Manajemen) Sekolah Tinggi Ilmu Ekonomi Sultan Agung

Objektif. Penelitian ini bertujuan untuk mengetahui dan penganalisis pengaruh leverage, growth opportunity, dan firm size terhadap pelaksanaan hedging pada perusahaan sektor pertambangan yang terdaftar di Bursa Efek Indonesia. Metode Riset. Metode pengumpulan data yang digunakan metode dokumentasi. Analisis data yang digunakan kuantitatatif. Alat analisis yang digunakan yaitu regresi linier berganda dan uji hipotesis Hasil. Hasil pengujian hipotesis dengan menggunakan uji F ada pengaruh positif dan signifikan Leverage, Growth Opportunity, dan Firm Size, secara bersama-sama terhadap Pelaksanaan Hedging pada perusahaan sektor pertambangan yang terdaftar di Bursa Efek Indonesia. Hasil uji t menujukan ada berpengaruh positif dan tidak signifikan Growth Opportunity terhadap Pelaksanaan Hedging, Firm Size berpengaruh positif dan dan signifikan terhadap Pelaksanaan Hedging, Leverage berpengaruh positif dan dan signifikan terhadap Pelaksanaan Hedging pada Perusahaan Sektor Pertambangan yang terdaftar di Bursa Efek Indonesia. Kesimpulan. Secara simultan, pelaksanaan hedging dipengeruhi oleh leverage, growth opportunity, dan firm size, namun secara parsial pelaksanaan hedging dipengaruhi oleh leverage dan firm size. Sementara growth opportunity tidak signifikan dalam mempengarhi pelaksaan hedging.

Pengaruh Rekrutmen Dan Kompensasi Terhadap Kinerja Guru Pada SMK Swasta HKBP (STM) Pematangsiantar Darwin Lie; Marisi Butarbutar; Erbin Chandra; Efendi Efendi; Amurisi Zega
Strategic: Journal of Management Sciences Vol 1 No 3 (2021): Strategic: Journal of Management Sciences
Publisher : Program Pascasarjana (S2-Ilmu Manajemen) Sekolah Tinggi Ilmu Ekonomi Sultan Agung

Objective. The aims of this study were: To determine the recruitment, compensation and performance of teachers at the HKBP Private Vocational School (STM) Pematangsiantar. This study aims to determine the effect of recruitment and compensation on teacher performance at the HKBP Private Vocational School (STM) Pematangsiantar. Research Methods. The research design used in writing this research is library research and field research. The data collection techniques used in this research are the questionnaire method, the interview method and the documentation method. Results. The results of this study can be concluded that: Recruitment, compensation, and teacher performance is good. Recruitment and compensation have a positive influence on teacher performance. Recruitment and compensation have a strong and positive relationship to teacher performance. The good or bad performance of teachers can be explained by recruitment and compensation. Conclusion. Based on the results of the correlation coefficient test and the coefficient of determination, the results obtained which state that there is a strong and positive relationship between recruitment and compensation on teacher performance at the HKBP Private Vocational School (STM) Pematangsiantar simultaneously. Based on the simultaneous test (F test), the results obtained which state that recruitment and compensation have a positive and significant effect on the performance of teachers at the HKBP Private Vocational School (STM) Pematangsiantar simultaneously. Based on the partial test (t test), the results state that recruitment and compensation have a positive and significant effect on teacher performance

Pengaruh Kualitas Pelayanan Terhadap Loyalitas Pelanggan Dengan Kepuasan Pelanggan Sebagai Variabel Intervening Pada Bengkel Anugrah Perumnas Batu Enam Mella Mulia Lestari; Darwin Lie; Efendi Efendi; Fitria Halim; Juan Anastasia Putri; Christine Loist; Loist Abdi Putra
Strategic: Journal of Management Sciences Vol 1 No 1 (2021): Strategic: Journal of Management Sciences
Publisher : Program Pascasarjana (S2-Ilmu Manajemen) Sekolah Tinggi Ilmu Ekonomi Sultan Agung

Objektif. Penelitian ini dilakukan dengan menggunakan desain penelitian perpustakaan dan penelitian lapangan. Jenis data yang digunakan dalam penelitian ini adalah data kualitatif dan data kuantitatif. Subtansi dari riset ini adalah untuk mengetahui pengaruh kualitas pelayanan terhadap loyalitas pelanggan dengan menggunakan kepuasan sebagai variabel intervening pada Bengkel Anugrah Perumnas Batu Enam Metode Riset. Pengumpulan data dilakukan melalui penggunaan kuesioner, wawancara dan dokumen. Populasi yang digunakan dalam penelitian ini adalah 39 orang. Teknik analisis yang digunakan adalah pengujian hipotesis klasik, analiisis deskripsi kuwalitatif daan deskripsi kuantitatif, regresi linier sederrhana, analisiis koefisien dan koefisien determinasi, serta pengujian hipotesis. Hasil. Kualitas pelayanan yang baik, kepuasan konsumen yang memuaskan dan loyalitas konsumen yang tinggi. 2. Kualitas layanan berdampak positif terhaadap keepuasan pelanggan. Ada pengaaruh poisitif antaraaa kepuwasan pelanggaan dan loyalitas pelanggan. Ada hubungan yang kuat dan positif antara kualitas layanan dan kepuasan pelanggan. Kesimpulan. Ada hubuungan yang kuat dann posiitif antara kepuasan pelanggan dan loyaalitas pelanggan. Dengan asumsi hasil H0 ditolak, artinya kualitas layanan secara simultan atau sebagian sebagai variabel perantara berpengaruh positif dan signifikan terhadap loyalitas pelanggan dan kepuasan pelanggan.

Bagaimana Kelelahan Kerja, Tanggung Jawab dan Disiplin Kerja Mempengaruhi Kinerja Karyawan: Studi Empiris Asep Heryyanto
Strategic: Journal of Management Sciences Vol 2 No 1 (2022): Strategic: Journal of Management Sciences
Publisher : Program Pascasarjana (S2-Ilmu Manajemen) Sekolah Tinggi Ilmu Ekonomi Sultan Agung

Objektif. Tujuan penelitian ini adalah untuk menguji pengaruh kelelahan kerja, tanggung jawab, dan disiplin kerja terhadap kinerja karyawan. Metode Riset. Pada penelitian ini menggunakan metode kuantitatif dengan menitik beratkan pada pengujian hipotesis. Teknik analisis menggunakan regresi linier berganda dengan pengujian menggunakan alat statistik SPSS. Kemudian, sampel yang digunakan yaitu sebanyak 40 orang karyawan PT. PLN (Persero) Unit Rungkut Industri Surabaya. Hasil. Penelitian ini menemukan bahwa kelelahan kerja berpengaruh positif dan signifikan terhadap kinerja karyawan. Tanggung jawab dan disiplin kerja juga berpengaruh signifikan terhadap kinerja karyawan pada PT. PLN (Persero) Unit Rungkut Industri Surabaya. Kesimpulan. Merujuk pada hasil penelitian, kesimpulan pada penelitian ini yaitu kelelahan kerja, tanggung jawab dan disiplin kerja berpengaruh positif dan signifikan terhadap kinerja karyawan pada PT. PLN (Persero) Unit Rungkut Industri Surabaya. Peningkatan kelelahan kerja, tanggung jawab dan disiplin kerja secara langsung dapat meningkatkan kinerja karyawan

Upaya Peningkatan Kinerja Pengelolaan Keuangan Daerah melalui Kualitas Sumber Daya Manusia, Komitmen Organisasi, dan Budaya Organisasi Mita Silfiani; Sigit Ary Wijayanto; Agus Khazin Fauzi
Strategic: Journal of Management Sciences Vol 1 No 2 (2021): Strategic: Journal of Management Sciences
Publisher : Program Pascasarjana (S2-Ilmu Manajemen) Sekolah Tinggi Ilmu Ekonomi Sultan Agung

This study aims to examine the influence of human resources, Organization commitment, and organization culture on financial management performance. The population of this study is all financial employees in the Mataram city regional revenue service. Data analysis is done by validity testing classical assumption test, and multiple linear regression analysis. These results indicate that variable quality of human resources had a significant positive effect on financial management performance in the Mataram city revenue service, organizational commitment variables had a significant positive effect on financial management performance, then organizational culture variables had a significant positive effect on financial management performance in Mataram city revenue. The research implications are explained further in the discussion

Pengaruh Persepsi Konsumen Dan Keputusan Pembelian Terhadap Kepuasan Konsumen Pada PT Garuda Makmur Sentosa Pematangsiantar Darwin Lie; Sisca Sisca; Sherly Sherly; Loist Abdi Putra; Andro Alex Chandra
Strategic: Journal of Management Sciences Vol 1 No 3 (2021): Strategic: Journal of Management Sciences
Publisher : Program Pascasarjana (S2-Ilmu Manajemen) Sekolah Tinggi Ilmu Ekonomi Sultan Agung

Objective. The purpose of this research is: To know the description of consumer perceptions, purchasing decisions, and consumer satisfaction at PT Garuda Makmur Sentosa Pematangsiantar. To determine the effect of consumer perceptions and purchasing decisions on consumer satisfaction at PT Garuda Makmur Sentosa Pematangsiantar. Research Methods. The research design used in writing this research is library research and field research. Data collection techniques used in this research are questionnaire method, interview method and documentation method. Results. Consumers agree with their perceptions, purchase decisions are good, and customer satisfaction is satisfied. The results of the regression analysis are = 8.302 + 0.448 X1 + 0.400 X2, meaning that consumer perceptions and purchasing decisions have a positive and significant effect on consumer satisfaction. The results of the correlation analysis obtained a value of r = 0.789, meaning that there is a strong and positive relationship between consumer perceptions and purchasing decisions with consumer satisfaction. The value of the coefficient of determination R = 0.623 means that the level of consumer satisfaction can be explained by consumer perceptions and purchasing decisions of 62.3%. The research hypothesis H0 is rejected, meaning that consumer perceptions and purchasing decisions have a positive and significant effect on consumer satisfaction at PT Garuda Makmur Sentosa Pematangsiantar either simultaneously or partially. Conclusion. The results of the qualitative descriptive analysis on perceptions both in terms of selective attention, selective distortion and selective retention got an average value of 3.85. Then the highest average value of 4.20 for the dimension of selective attention with an indicator of paying attention to banners. While the lowest average value is 3.27 on the selective retention dimension with indicators of previous experience and beliefs about product quality. The results of qualitative descriptive analysis on purchasing decisions both in terms of identifying the problem of needs, seeking information, evaluating alternatives, purchasing decisions, and post-purchase behavior got an average value of 3.96. Then the highest average value of 4.23 on the dimensions of purchasing decisions with indicators of consumer confidence. While the lowest average value of 3.17 on the dimensions of purchasing decisions with indicators of consumer decisions. The results of qualitative descriptive analysis on consumer satisfaction in terms of product and service quality, price structure, convenience of procedures, and consumer support got an average score of 3.96. The highest average value is 4.30 on the dimensions of product and service quality with product completeness indicators and also on the convenience dimension of procedures with service procedures indicators with the highest average value of 4.30. While the lowest average value is 3.27 on the dimension of consumer support with indicators of the speed of service provided and handling of complaints submitted.

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Editorial Address Jl. Surabaya No.19 Pematangsiantar, Sumatera Utara, Indonesia

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Contact Name
Marisi Butarbutar

Contact Email
acai271109@gmail.com

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+6282165264931

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acai271109@gmail.com

Editorial Address
Jl. Surabaya No.19 Pematangsiantar, Sumatera Utara, Indonesia

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Kota pematangsiantar,

Sumatera utara

INDONESIA