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Annals of Human Resource Management Research
Published by Goodwood Publishing
ISSN : -     EISSN : 27748561     DOI : https://doi.org/10.35912/ahrmr
Core Subject : Economy, Science, Social,
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Social Sciences
Annals of Human Resource Management Research (AHRMR) is an international, peer-reviewed, and scholarly journal which publishes high-quality research to answer important and interesting questions, develop or test theory, replicate prior studies, explore interesting phenomena, review and synthesize existing research and provide new perspective aimed at stimulating future theory development and empirical research across the human resource management discipline.
Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Perilaku Organisasi dan Menejemen Sumber Daya Manusia
Articles 334 Documents
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Effect of On-Time Delivery, Tracking, and Cargo Insurance on Customer Loyalty through Customer Satisfaction Isti Fani; Edi Abdurachman; Juliater Simarmata; Nofrisel Nofrisel
Annals of Human Resource Management Research Vol. 6 No. 2 (2026): June
Publisher : Goodwood Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35912/ahrmr.v6i2.3718

Abstract

Purpose: This research investigates how on-time delivery, tracking systems, and cargo insurance influence customer loyalty via customer satisfaction among logistics service users in Jakarta, Indonesia. Methodology: This research utilized a quantitative, cross-sectional approach with purposive sampling of 318 logistics customers in Jakarta (62% business and 38% individual consumers). Five constructs were measured using validated seven-point Likert scales and analyzed via SEM-PLS using SmartPLS with 5,000 bootstrap resampling. Results: On-time delivery significantly affected customer satisfaction (β = 0.326, p < 0.001) and loyalty (β = 0.386, p < 0.001). Tracking systems and cargo insurance also significantly influenced satisfaction (β = 0.285 and 0.249, p < 0.001) and loyalty (β = 0.205, p = 0.002; and β = 0.138, p = 0.009). Customer satisfaction significantly predicted loyalty (β = 0.460, p < 0.001). All mediation paths showed partial mediation (VAF = 28.0%–45.5%). The model explained 79.0% of the satisfaction and 77.4% of the loyalty variance. Conclusions: Customer satisfaction partially mediates the effect of logistics service attributes on loyalty. Building on previous studies, this study categorizes on-time delivery, tracking systems, and cargo insurance into three separate trust dimensions operational, informational, and financial that influence satisfaction and loyalty. Limitations: This study was limited to logistics customers in Jakarta, employed a cross-sectional design, and examined only three service attributes, excluding other potential determinants of loyalty. Contributions: This study enhances the literature on logistics service quality by introducing a three-dimensional trust framework, offering practical insights for providers in Jakarta.
Green HRM, Motivation, and Work Engagement Influencing Airline Management Performance: A Systematic Literature Review Devi Marlita; Yulianti Keke; Abdullah Ade Suryobuwono; Otto Sugiharto Prakoso; Muhammad Tohir; Primadi Candra Susanto
Annals of Human Resource Management Research Vol. 6 No. 2 (2026): June
Publisher : Goodwood Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35912/ahrmr.v6i2.3813

Abstract

Purpose: This study conducts a systematic literature review on the relationships among Green Recruitment, Green Training, motivation, Work Engagement, and airline management performance in the Indonesian aviation context using a Green Human Resource Management (HRM) perspective. Methodology: This study employed a Systematic Literature Review (SLR) following the Preferred Reporting Items for Systematic Reviews and Meta-Analyses (PRISMA) guidelines. Literature from Scopus, Web of Science, Emerald, Springer, and Google Scholar published between 2020 and 2025 was screened using predefined criteria. A total of 42 relevant peer-reviewed articles were selected and analyzed using thematic and comparative synthesis. Results: Prior studies suggest that Green Recruitment, Green Training, and employee motivation are positively associated with Work Engagement and airline management performance. Work Engagement consistently appears to be an important mediating mechanism linking green HRM practices and management performance. The findings further indicate that environmentally oriented HRM practices contribute to organizational sustainability, operational effectiveness, and employee commitment in the aviation industry. Conclusions: Green Recruitment, Green Training, and motivation improve Work Engagement and airline management performance. Work Engagement also acts as a key mediating variable. Limitations: This study’s limitations lie in its literature review-based nature, thus requiring supporting primary data from existing airlines in Indonesia. Contributions: This study contributes a framework for airline company managers to understand how green recruitment, green training, and motivation can improve performance through work-engagement.
Evaluation of Intelligence Management Strategies in Improving National Security and Resilience Preparedness Riyanto Wujarso; Guntur Eko Saputro
Annals of Human Resource Management Research Vol. 6 No. 2 (2026): June
Publisher : Goodwood Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35912/ahrmr.v6i2.3826

Abstract

Purpose: This study aims to evaluate the convergence between technology-based intelligence management, strategic risk mitigation, and national resilience in the face of increasingly complex contemporary threats. Methodology: Using the Systematic Literature Review (SLR) method, this study analyzed 40 selected articles from the Scopus and Association for Computing Machinery (ACM) Computing Survey databases published between 2023 and 2025. Results: The findings indicate that the integration of Artificial Intelligence (AI) and Big Data is a key pillar of modern intelligence transformation. The synchronization of strategic risk with defense policy and the synergy between cybersecurity and nonmilitary intelligence have proven crucial in effectively responding to hybrid threats. Conclusions: This study concludes that the adoption of AI has become imperative to strengthen early detection capabilities against rapidly moving threats. In addition, an adaptive risk framework is needed to mitigate volatile, non-military threats. Ultimately, robust national resilience depends heavily on the effectiveness of cross-sector collaboration to protect critical infrastructure from various disruptions in the digital age. Limitations: This study is limited to academic literature indexed in Scopus and ACM, thus not covering closed policy documents or gray literature. Contributions: This study provides a strategic foundation for the formulation of defense policies that are adaptive to technology and enriches the literature on national security in the digital age.
Concepts Employee Productivity, Analysis in the Ground Handling Sector: A Literature Review Study Muhammad Tohir; Andri Primadi; Lira Agusinta; Euis Saribanon; Danang Darunanto; Primadi Candra Susanto
Annals of Human Resource Management Research Vol. 6 No. 2 (2026): June
Publisher : Goodwood Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35912/ahrmr.v6i2.3833

Abstract

Purpose: This study aimed to identify factors that influence employee productivity in Indonesia’s ground handling sector. The research approach used is a literature review, which synthesizes findings from various previous international, indexed scientific articles relevant to the research topic. Methodology: This study used a descriptive qualitative research method with a literature review approach. Data were collected from reputable, internationally indexed articles obtained from Scopus, Web of Science, Emerald, Springer, and Google Scholar databases. The selected literature was analyzed using reduction techniques, data presentation in matrix form, and comparative synthesis to identify patterns, similarities, and differences between studies. Results: The results show that organizational culture, organizational commitment, and remuneration affect the work productivity of ground handling sector employees directly or indirectly through job satisfaction. Conclusions: This study concludes that organizational culture, commitment, and remuneration influence employee productivity in the ground handling sector, both directly and indirectly through job satisfaction. Therefore, improving job satisfaction is essential for strengthening work quality, quantity, and punctuality. Limitations: This study’s limitation is that it relies solely on the synthesis of various scientific articles and does not involve field data from ground handling companies directly. This limits the study's ability to capture the actual operational conditions, technical challenges, and human resource dynamics on the apron or terminal. Contributions: Given the limited research on Human Resource Management (HRM) in the ground handling sector, this study contributes to the development of the literature in this highly technical and high-risk sector.

Page 34 of 34 | Total Record : 334

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