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INDONESIA
JURNAL BISNIS ADMINISTRASI DAN MANAJEMEN
Published by AKADEMI MANAJEMEN ADMINISTRASI YOGYAKARTA
ISSN : 23391278     EISSN : 28085175     DOI : https://doi.org/10.56606/albama.v14i1
Core Subject : Economy, Health, Engineering,
Economics, Econometrics & Finance Medicine & Pharmacology Transportation
ALBAMA merupakan jurnal administrasi bisnis dan manajemen yang diterbitkan oleh LPPM Akademi Manajemen Administrasi Yogyakarta sebagai media komunikasi, media hasil penelitian yang bertujuan untuk mempublikasikan berbagai hasil kajian empiris dari para akademisi maupun praktisi yang mempunyai perhatian di bidang ekonomi khususnya administrasi bisnis dan manajemen. Jurnal ALBAMA terbit dua kali dalam setahun, setiap bulan April dan September.
Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Bisnis, Menejemen, dan Akutansi (Lain-Lain)
Articles 135 Documents
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Penerapan Manajemen Risiko dalam Mengurangi Infeksi Pelayanan Kesehatan di Rumah Sakit Kota Yogyakarta Totok Sundoro
Jurnal Bisnis Administrasi dan Manajemen Vol. 19 No. 1 (2026): ALBAMA : Jurnal Bisnis Administrasi dan Manajemen
Publisher : LPPM Akademi Manajemen Administrasi Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56606/albama.v19i1.416

Abstract

Nosocomial infections remain a major challenge for hospitals because they can increase morbidity, mortality, treatment costs, and patient length of stay. Effective infection prevention and control are therefore essential to improve patient safety and healthcare quality. This study aimed to examine risk management practices for infection prevention at Yogyakarta City Hospital. A qualitative study with a phenomenological approach was employed. Informants included hospital management, healthcare staff, and patients selected through purposive sampling. Data were collected through interviews, observations, documentation, and simulations. The findings indicate that the hospital has implemented comprehensive infection risk management through policies and standard operating procedures, hand hygiene programs, personal protective equipment (PPE) use, environmental disinfection practices, airborne isolation facilities, waste management systems, and continuous program evaluation. The study concludes that effective infection risk reduction can be achieved through strong institutional policies, structured infection control programs, dedicated program management, and ongoing staff education and training to ensure compliance with patient safety standards.
Brand Image, e-WOM, Brand Trust, dan E-Service Quality terhadap Keputusan Pembelian Tiket Melalui Traveloka Larasati Prastyoningrum; Eny Sulistyowati
Jurnal Bisnis Administrasi dan Manajemen Vol. 19 No. 1 (2026): ALBAMA : Jurnal Bisnis Administrasi dan Manajemen
Publisher : LPPM Akademi Manajemen Administrasi Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56606/albama.v19i1.419

Abstract

This research was conducted to examine the influence of brand image, e-WOM, brand trust, and e-service quality on ticket purchasing decisions among Traveloka consumers. A quantitative approach was applied using primary data gathered from 150 respondents collected through a purposive sampling technique. The data were gathered through Google Forms and analyzed using multiple linear regression techniques. The existing findings reveal that brand image, e-WOM, and brand trust positively and significantly affect purchasing decisions, while e-service quality does not show a significant influence. The research model is able to explain 67,5% of purchasing decisions. These findings emphasize the need to strengthen brand image, manage online reviews, and build consumer trust in shaping consumer behavior on digital platforms. This study also provides practical insights for Online Travel Agent (OTA) companies in developing increasingly effective digital marketing strategies.
Kepuasan Pasien Rawat Inap: Analisis Dimensi Kualitas Pelayanan di RSUD Panembahan Senopati Bantul DIY Mursyid; Suliantoro; Nur Rahmatullayla Tahir
Jurnal Bisnis Administrasi dan Manajemen Vol. 19 No. 1 (2026): ALBAMA : Jurnal Bisnis Administrasi dan Manajemen
Publisher : LPPM Akademi Manajemen Administrasi Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56606/albama.v19i1.421

Abstract

Patient satisfaction is an important indicator for evaluating the quality of hospital services. This study aims to examine the effect of SERVQUAL dimensions on inpatient satisfaction at RSUD Panembahan Senopati Bantul. A quantitative explanatory approach was employed using data collected from 79 inpatients selected through purposive sampling. The data were analyzed using multiple linear regression. The results indicate that only the assurance and responsiveness dimensions have a significant positive effect on patient satisfaction, whereas reliability, tangibles, and empathy do not show significant effects. Nevertheless, the five SERVQUAL dimensions simultaneously influence patient satisfaction. These findings suggest that patients place greater emphasis on confidence, trust, and prompt service than on other dimensions of service quality. The findings provide practical insights for hospital management to prioritize service quality improvement strategies and enhance patient satisfaction.
Peran Human Relation dan Budaya Organisasi dalam Membentuk Etos Kerja Pegawai Sektor Publik Yuliantoharinugroho; Wilis Fahlefi; Keysha Aurelia Ardiningtyas
Jurnal Bisnis Administrasi dan Manajemen Vol. 19 No. 1 (2026): ALBAMA : Jurnal Bisnis Administrasi dan Manajemen
Publisher : LPPM Akademi Manajemen Administrasi Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56606/albama.v19i1.429

Abstract

This study aims to analyze the effect of human relations and organizational culture on employee work ethic at the Department of Population Control, Family Planning, Women’s Empowerment, and Child Protection (DP3APPKB) of Bantul Regency. This research employed a quantitative approach with an explanatory research design. The population consisted of all employees of DP3APPKB Bantul (61 employees), and the study used a saturated sampling technique, in which the entire population served as the sample. Data were collected through questionnaires and analyzed using multiple linear regression in SPSS version 23. The results indicate that human relations have a significant effect on employee work ethic, although the relationship is negative. This finding suggests that excessively informal interpersonal relationships may reduce employee discipline and focus at work. Organizational culture, on the other hand, has a positive and significant effect on work ethic, indicating that the stronger the implementation of organizational values, the higher the employee work ethic. Furthermore, human relations and organizational culture simultaneously have a significant effect on employee work ethic. These findings imply that organizations need to strengthen organizational culture while maintaining professional interpersonal relationships to enhance employee work ethic and organizational performance.
Kinerja Pegawai terhadap Kepuasan Masyarakat dalam Pelayanan Publik Berbasis Digital di Dinas Kependudukan dan Pencatatan Sipil Kabupaten Bantul Susatyo Herlambang; Christantra Yoga Grahito Hutomo; Muhammad Isnaini Fathoni
Jurnal Bisnis Administrasi dan Manajemen Vol. 19 No. 1 (2026): ALBAMA : Jurnal Bisnis Administrasi dan Manajemen
Publisher : LPPM Akademi Manajemen Administrasi Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56606/albama.v19i1.432

Abstract

Digital transformation in public services requires government institutions to improve service quality by leveraging information technology. However, the success of public services is determined not only by digital systems but also by employee performance as service providers. This study aims to analyze the effect of employee performance on community satisfaction in digital-based population administration services at the Department of Population and Civil Registration of Bantul Regency. A quantitative approach with an associative design was employed. The sample consisted of 86 respondents selected using purposive sampling. Data were collected through questionnaires and analyzed using simple linear regression. The findings indicate that employee performance positively influences community satisfaction. The results highlight the important role of human resource quality in supporting successful digital-based population administration services. This study provides empirical contributions to public administration literature and practical insights for improving public service quality.

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