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INDONESIA
JURNAL BISNIS ADMINISTRASI DAN MANAJEMEN
Published by AKADEMI MANAJEMEN ADMINISTRASI YOGYAKARTA
ISSN : 23391278     EISSN : 28085175     DOI : https://doi.org/10.56606/albama.v14i1
Core Subject : Economy, Health, Engineering,
Economics, Econometrics & Finance Medicine & Pharmacology Transportation
ALBAMA merupakan jurnal administrasi bisnis dan manajemen yang diterbitkan oleh LPPM Akademi Manajemen Administrasi Yogyakarta sebagai media komunikasi, media hasil penelitian yang bertujuan untuk mempublikasikan berbagai hasil kajian empiris dari para akademisi maupun praktisi yang mempunyai perhatian di bidang ekonomi khususnya administrasi bisnis dan manajemen. Jurnal ALBAMA terbit dua kali dalam setahun, setiap bulan April dan September.
Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Bisnis, Menejemen, dan Akutansi (Lain-Lain)
Articles 122 Documents
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PENGARUH KUALITAS PELAYANAN, FASILITAS DAN CITRA TERHADAP KEPUASAN MASYARAKAT PADA PELAYANAN PUSKESMAS MULIA BARU KABUPATEN KETAPANG PROVINSI KALIMANTAN BARAT Diana Sari Wijayanti, Irine; Prihartanto Eko Wibowo; Khoiri Najib; Purwanta; Fanny
ALBAMA: JURNAL BISNIS ADMINISTRASI DAN MANAJEMEN Vol. 17 No. 2 (2024): ALBAMA : Jurnal Bisnis Administrasi dan Manajemen
Publisher : LPPM Akademi Manajemen Administrasi Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56606/albama.v17i2.235

Abstract

The aim of this research is to determine the influence of service quality, facilities and image partially or simultaneously on community satisfaction with the services of the Mulia Baru District Health Center. Ketapang, West Kalimantan. This type of quantitative research with a total sample of 92 samples. The types of data used are primary data and secondary data, which were obtained from distributing questionnaires and literature studies. Data testing in this research is validity test, reliability test, classic assumption test consisting of normality, multicollinearity and heteroscedasticity tests, then multiple linear analysis tests, t test (partial), F test (simultaneous), correlation test and determination test. processed using SPSS version 20.0 for Windows computer software. The results of the research show that partially the facility and image variables have an influence on community satisfaction, while the service quality variable has no influence on community satisfaction with the services of the Mulia Baru District Health Center. Ketapang, West Kalimantan. And simultaneously it is significant for community satisfaction with Mulia Baru Community Health Center services and is very strongly correlated. Apart from that, the variables of service quality, facilities and image contribute 70.5% to community satisfaction, while the remaining 29.5% is influenced by other variables not examined in this research.
THE INFLUENCE OF SERVANT LEADERSHIP AND TALENT MANAGEMENT ON THE PERFORMANCE OF TEACHERS OF YOGYAKARTA 2nd FORCE MOVEMENT SCHOOL TEACHERS WITH EMPLOYEE ENGAGEMENT AS AN INTERVENING VARIABLE Nurdiah, Siti; Dwi Hery Yulianto
ALBAMA: JURNAL BISNIS ADMINISTRASI DAN MANAJEMEN Vol. 17 No. 2 (2024): ALBAMA : Jurnal Bisnis Administrasi dan Manajemen
Publisher : LPPM Akademi Manajemen Administrasi Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56606/albama.v17i2.237

Abstract

This study aims to examine the impact of servant leadership and talent management on teacher performance within the 2nd generation cohort of driving schools in Yogyakarta City, with employee engagement serving as an intermediary variable. Data for this research was gathered using a questionnaire. The sampling method employed was a census, targeting a population of 45 teachers from the Yogyakarta City 2nd generation driving school group. Hypothesis testing was conducted through linear regression analysis for hypotheses 1 through 5, and path analysis and the Sobel test for hypotheses 6 and 7, utilizing the SPSS 27 for Windows software. The findings indicate that at a 5% significance level: (1) Servant leadership does not significantly affect employee engagement; (2) Talent management significantly influences employee engagement; (3) Servant leadership significantly impacts teacher performance; (4) Talent management significantly impacts teacher performance; (5) Employee engagement does not significantly affect teacher performance; (6) Employee engagement does not significantly mediate the relationship between servant leadership and teacher performance; (7) Employee engagement does not significantly mediate the relationship between talent management and teacher performance.
ANALISIS LAPORAN KEUANGAN PT. KALBE FARMA, TBK (PERIODE 2022 – 2023) umi arifah; Teguh Widiatmoko; Sri Hermuningsih
ALBAMA: JURNAL BISNIS ADMINISTRASI DAN MANAJEMEN Vol. 18 No. 1 (2025): ALBAMA : Jurnal Bisnis Administrasi dan Manajemen
Publisher : LPPM Akademi Manajemen Administrasi Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56606/albama.v18i1.239

Abstract

The purpose of this article is to determine the financial performance of PT. Kalbe Farma Tbk based on the liquidity ratio, profitability ratio and solvency ratio and activity ratio in 2022-2023. The results of the analysis show that the financial performance of PT. Kalbe Farma Tbk is quite good. However, overall, the comparison of financial performance in the post-covid-19 pandemic period tends to decline because it is in a transition period to grow and recover again. Based on the results of the analysis, the author provides several for PT. Kalbe Farma Tbk to pay more attention to sales policies, asset management, maximizing receivables collection, and inventory so that the company's goals can be achieved optimally and all operational activities of the company can run according to company regulations. In addition, PT. Kalbe Farma Tbk must strengthen communication and routinely conduct periodic evaluations of the company's financial performance achievements with the hope that the company's policies that are set are truly in accordance with the company's real conditions so that they can generate an increase in net profit every year.
ANALISIS LAPORAN KEUANGAN PT INDOSAT TBK TAHUN 2022 DAN 2023 Dyah Arumsari Cahyaningsih; Muhammad Ali Sa’id; Sri Hermuningsih
ALBAMA: JURNAL BISNIS ADMINISTRASI DAN MANAJEMEN Vol. 18 No. 1 (2025): ALBAMA : Jurnal Bisnis Administrasi dan Manajemen
Publisher : LPPM Akademi Manajemen Administrasi Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56606/albama.v18i1.242

Abstract

Penelitian ini bertujuan untuk menganalisis Laporan Keuangan PT Indosat TbkTahun 2022 dan 2023 dengan menggunakan rasio likuiditas (rasio lancar dan rasiocepat), rasio aktivitas (rasio perputaran piutang, rasio perputaran persediaan danrasio perputaran total aktiva), rasio utang (rasio utang terhadap aktiva dan rasioutang terhadap ekuitas), dan rasio profitabilitas (profit margin, return on equity,dan return on asset). Penelitian ini menggunakan metode kuantitatif dengan caramengumpulkan, mengolah, menganalisa serta menyajikan data secara deskriptifterhadap data sekunder dari laporan keuangan PT Indosat Tbk periode tahun 2022dan 2023 yang diperoleh dari situs resmi Bursa Efek Indonesia. Hasil penelitianmenunjukkan bahwa untuk tahun 2022 dan 2023 PT Indosat Tbk kurang likuid,perputaran piutang menjadi pendapatan termasuk lambat, sangat berrisiko dari sisirasio utang, dan pada tahun 2023 mengalami penurunan profitabilitasdibandingkan tahun 2022.
PENGARUH KUALITAS LAYANAN PENGIRIMAN TERHADAP LOYALITAS PELANGGAN (STUDI KASUS PENGGUNA LAYANAN EKSPEDISI SHOPEE EXPRESS) Dirgantini, Devi; Sarwoto
ALBAMA: JURNAL BISNIS ADMINISTRASI DAN MANAJEMEN Vol. 18 No. 1 (2025): ALBAMA : Jurnal Bisnis Administrasi dan Manajemen
Publisher : LPPM Akademi Manajemen Administrasi Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56606/albama.v18i1.245

Abstract

This study aims to evaluate the impact of delivery service quality (order condition, information quality, and personal contact quality) on customer loyalty. The research focuses on users of Shopee Express delivery services in West Java. The convenience sampling technique was used in this study. A total of 99 respondents participated in the survey through online questionnaires. The collected data were analyzed using structural equation modeling (SEM) with partial least squares (PLS) method. The results indicate that delivery service quality (information quality and personal contact quality) has a positive impact on customer loyalty. However, order condition does not have a positive impact on customer loyalty. This research provides important insights for stakeholders to improve delivery service quality in the future.
The Influence of Social Media Fatigue on Consumer Behavior of TikTok Users Active in Jakarta Nareswari Paramesti; Renny Risqiani; Rashieka Ghinaa R; Dylan Rachmat Riyanta; Arkaan Athooya Hadi; Dhaniki Purnomo
ALBAMA: JURNAL BISNIS ADMINISTRASI DAN MANAJEMEN Vol. 18 No. 1 (2025): ALBAMA : Jurnal Bisnis Administrasi dan Manajemen
Publisher : LPPM Akademi Manajemen Administrasi Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56606/albama.v18i1.253

Abstract

This study aims to analyze the influence of Branded Content Overload, Branded Content Irrelevance, and Branded Ads Intrusiveness on Social Media Fatigue, as well as its impact on Lurking Behavior among TikTok users in Jakarta. This research employs a quantitative method with a survey approach using questionnaires distributed to respondents. Data was collected from 250 active TikTok users in Jakarta. The results reveal that Branded Content Overload, Branded Content Irrelevance, and Branded Ads Intrusiveness positively affect Social Media Fatigue. Furthermore, Social Media Fatigue significantly drives passive user behavior, known as Lurking Behavior. Mediation analysis indicates that Social Media Fatigue mediates the relationship between independent variables and Lurking Behavior. These findings provide practical implications for marketers to regulate content frequency, relevance, and intrusiveness to avoid user fatigue and maintain engagement on social media platforms.
PENGARUH PELAYANAN DAN FASILITAS KESEHATAN DARURAT COVID (FKDC) TERHADAP KEPUASAN PASIEN COVID-19 DI ASRAMA HAJI SLEMAN D.I. YOGYAKARTA: Pelayanan, Fasilitas Kesehatan dan Kepuasan fahlefi, wilis; Yuliantoharinugroho; Mochamad Rofik; Eva Lutfiana
ALBAMA: JURNAL BISNIS ADMINISTRASI DAN MANAJEMEN Vol. 18 No. 1 (2025): ALBAMA : Jurnal Bisnis Administrasi dan Manajemen
Publisher : LPPM Akademi Manajemen Administrasi Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56606/albama.v18i1.258

Abstract

The purpose of this research is to determine the effect of Covid emergency health services and facilities (FKDC) on COVID-19 patient satisfaction at the Sleman Hajj Dormitory in Yogyakarta Special Region. The population in this research is all Covid patients in the Sleman Hajj dormitory, D.I Yogyakarta in February 2022, totaling 107 people, while the sample used a random sample of 84 people. Data collection is carried out by distributing questionnaires to respondents. Collection techniques using SPSS.17. Analyze data using multiple regression. Based on the research results, it is stated that services and facilities have a significant and influential effect on the satisfaction of Covid patients at the Sleman D.I. Hajj dormitory. Yogyakarta. Keywords: Service, Facilities and Satisfaction
Analisis Perbandingan Keputusan Pembelian Konsumen Sebelum Dan Sesudah Tiktok Shop Dibuka Kembali asih endah; Mursyid; Novi Nur Akhmad
ALBAMA: JURNAL BISNIS ADMINISTRASI DAN MANAJEMEN Vol. 18 No. 1 (2025): ALBAMA : Jurnal Bisnis Administrasi dan Manajemen
Publisher : LPPM Akademi Manajemen Administrasi Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56606/albama.v18i1.270

Abstract

The COVID-19 pandemic has encouraged society to explore newopportunities through digitalization, particularly via social media. TikTok, as asocial media platform, integrates both social networking and marketplace featuresthrough TikTok Shop. The rise of online shopping via TikTok Shop significantlyimpacted conventional MSMEs, leading the government to officially shut it down.However, after its acquisition by GoTo, TikTok Shop was officially reopened inconjunction with the National Online Shopping Day.This study targets consumers residing in Sleman Regency who havepreviously shopped online via TikTok Shop. A comparative quantitative method wasemployed to analyze purchasing decisions before and after the reopening of TikTokShop. The study utilized purposive sampling, with purchasing decisions measuredthrough indicators such as price, promotion, and product quality. Instrumenttesting included validity tests, reliability tests, normality tests, homogeneity tests,and data analysis using the non-parametric Mann-Whitney U test.The analysis results show that the first hypothesis test yielded a significancevalue (P-value) of 0.000, indicating a significant difference. The second hypothesistest using the mean rank analysis concluded that purchasing decisions beforeTikTok Shop's reopening (122.96) were better than after its reopening (78.04).Purchasing decisions were influenced by factors such as price, promotions, andproduct quality. The majority of respondents, who work as private-sectoremployees, were sensitive to price changes and expected more promotions, such asdiscounts, free shipping vouchers, and coupons, to enhance the appeal of onlineshopping.
PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN PASIEN DI PUSKESMAS sundoro, totok; Syagita Alfa Thea
ALBAMA: JURNAL BISNIS ADMINISTRASI DAN MANAJEMEN Vol. 18 No. 1 (2025): ALBAMA : Jurnal Bisnis Administrasi dan Manajemen
Publisher : LPPM Akademi Manajemen Administrasi Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56606/albama.v18i1.260

Abstract

Patient satisfaction is related to the quality of hospital services, by knowing the level of patient satisfaction, hospital management can improve the quality of services. Patient satisfaction can be created through good service by medical personnel in health institutions. The problems obtained from the interview results are poor service to patients because the service time is not fast enough so that there are still long queues, narrow waiting rooms and parking lots that are not spacious enough. Based on the results of interviews that have been conducted on patients at the Pleret Health Center, the results are that out of 8 patients, 2 patients said they were dissatisfied with the services at the Pleret Health Center. This study aims to determine the effect of service quality on patient satisfaction at the Pleret Health Center. This research method is quantitative with a cross-sectional approach. A sample of 99 Pleret Health Center patients using nonprobability sampling. Data were analyzed using Multiple Linear Regression. The results of the T test that there is an influence of the Reliability variable with a sig value= 0.574, Assurance with a sig value = 0.927, Tangible with a sig value = 0.373 on patient satisfaction. And the variables that do not affect Responsiveness with a sig value = 0.270 and the Empathy variable with a sig value = 0.034 on patient satisfaction. From the results of the F test, a significance level of 0.000 was obtained which is smaller than 0.05 (p <0.05). This it can be interpreted that reliability, responsiveness, assurance, empathy and tangible have a significant effect together on patient satisfaction at the Pleret Bantul Yogyakarta Health Center. From the results of the R test, it can be seen that the Adjusted R square test can produce a result of 0.421, which means that the level of relationship between the service quality variables (reliability, responsiveness, assurance, empathy, tangible) and the patient satisfaction variable is strong at 42.1% while the rest (100% - 42.1%) = 57.9% is influenced by other factors outside the variables studied.
Analisis Sistem Informasi Manajemen Rumah Sakit Di Rumah Sakit Gigi Dan Mulut Ugm Prof. Soedomo Sleman Daerah Istimewa Yogyakarta NAJIB, KHOIRI
ALBAMA: JURNAL BISNIS ADMINISTRASI DAN MANAJEMEN Vol. 18 No. 1 (2025): ALBAMA : Jurnal Bisnis Administrasi dan Manajemen
Publisher : LPPM Akademi Manajemen Administrasi Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56606/albama.v18i1.265

Abstract

In order to obtain a clearer analysis and specifications, researchersuse the PIECES (Performance, Information, Economy, Control,Efficiency, and Service) framework analysis. This analysis isexpected to help in the development of Management InformationSystems at Rumah Sakit Gigi dan Mulut UGM Prof. Soedomo. ThisSystem Performance is carried out to determine the performance ofa system whether it is running well or not. Performance can bemeasured by the amount of production and the time used to customizethe work. Based on information, it has provided informationaccording to the needs that have accuracy with an average of 85%.Economic as measured by reusability and resources that it iseffective and efficient in the use of available time resources withavailable manpower. economic analysis of SIMRS as measured byreusability and resources that it is effective and efficient in the use ofavailable time resources with available manpower. Control is verysafe, because it uses usernames and passwords as needed so thatother people cannot access, units that are not their responsibility.Efficiency, has been used properly and maximally, both in enteringdata and in processing data. Services of SIMRS can provideconvenience for users in the hospital.

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