cover
Article Per Year (5 Year)
All
Home Page
OAI Link
Editorial Team
Contact
Reviewer
Google Scholar
Contact Name
Daisy Kee Mui Hung
Contact Email
journal.jcda@gmail.com
Phone
+62341366222
Journal Mail Official
journal.jcda@gmail.com
Editorial Address
JL. Kahuripan No. 9 Hotel Sahid Montana, Malang, Indonesia
Location
Kab. malang,
Jawa timur
INDONESIA
Journal of the Community Development in Asia
Published by AIBPM Publisher
ISSN : 26858819     EISSN : 26547279     DOI : https://doi.org/10.32535/
Core Subject : Humanities,
Humanities
JCDA aims to feature narrative, theoretical, and empirically-based research articles. The journal also accepts articles with data taken from reflections as well as experiences (qualitative research) relevant to community development in Asia. As it explores the community development broadly, the journal also welcomes manuscripts related with the examination of community problems, and theory making. The mission of JCDA is to improve the knowledge and practice in the field of purposive community development. With more research done in this field, we hope that it can contribute into making an excellent community in Asia.
Arjuna Subject : Umum - Umum
Articles 431 Documents
 19   20   21   22   23 
Investigating the Relationship between Key Factors and Customer Satisfaction in an Online Shopping Platform Hui, Gan Kia; Lim, Sheue Hui; Aronkar, Praveen; Lim, Wei Sheng; Lin, Xinyuan; Hashim, Maisarah Binti Meor; Saadon, Mas Dalyna Binti; Akmalia, Desta Safa Nur; Dewanti, Rosa Ayu; Putri, Rr. Shafana Syafiyyah; Bajpayee, Vedika; Kee, Daisy Mui Hung
Journal of The Community Development in Asia Vol 7, No 2 (2024): May 2024
Publisher : AIBPM Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32535/jcda.v7i2.3213

Abstract

The COVID-19 pandemic during the 2020's has led to the rapid growth of e-commerce in recent years, which has necessitated a greater understanding of the factors that contribute to customer satisfaction in the online context. This study was conducted to investigate the relationship between key factors and customer satisfaction in Lazada. The online survey was carried out to collect data and information from 100 respondents. In this study, five independent variables (efficiency, reliability, assurance, responsibility, and security) are investigated. The results indicate assurance and responsibility have a significant and positive influence on customer satisfaction whereas efficiency has a significant and negative impact on customer satisfaction. This study aligns with several Sustainable Development Goals (SDG), such as decent work and economic growth (SDG 8), as well as responsible consumption and production (SDG 12). In conclusion, this study contributes to the existing literature on e-commerce by providing empirical evidence on the impact of e-marketing strategies on customer satisfaction.
A Study on Unemployment rate of Youth Graduates Student in Malaysia Gan, Kia Hui; Teoh, Kok Ban; Cheah, Zong Bin; Teh, Wan Xin; Tan, Qing Yee; Ng, Ningze; Goh, Yi Lin; Prerna, Kumari; Kanoujiya, Snehal Deepak
Journal of The Community Development in Asia Vol 7, No 2 (2024): May 2024
Publisher : AIBPM Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32535/jcda.v7i2.2113

Abstract

This research aims to investigate how English Proficiency, Employability Skills and Job Mismatch affect unemployment rate among youth graduate students. This quantitative research distributed an online questionnaire to collect data from 300 unemployed youth graduate students. The findings concluded that  English proficiency and job mismatch  have significant positive relationship with unemployment rate, whereas employability skills possess a significant negative relationship with unemployment rate. The findings contribute to the continuous improvement on unemployment rate among the youth graduate students of Malaysia by English proficiency, employability skills and job mismatch.
The Effect of Eco-Friendly Packaging on Consumer Purchase Intention: A Study of Beverage Sustainable Packaging Practices Binti Azaini Imran, Nur Fatin Nabilah; Binti Noor Effendee, Nur Firyal; Binti Mohd Faris, Nur Hazwani Husna; Binti Mohd Puad, Nur Irdina Safi; Nitin, Nitin; Verma, Vanshika; Mayur, Kumar; Lim, Hui Ling; Ng, Wei Chien; Baliyan, Meenu; Kee, Daisy Mui Hung
Journal of The Community Development in Asia Vol 7, No 1 (2024): January 2024
Publisher : AIBPM Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32535/jcda.v7i1.2539

Abstract

Being among the biggest beverage manufacturers in the world, Coca-Cola has recently embraced a variety of sustainability measures, such as water conservation, reduced packaging, and the use of renewable energy. However, the idea begs the issue of whether consumers have the intention to purchase Coca-Cola if the product adopts greener practices. This study examines the effect of ecologically friendly packaging on consumer purchase intention, use Coca-Cola as a case study. An online survey was employed to gather primary data from 100 Coca-Cola customers in order to better comprehend and support the research findings. This research investigated whether environmental concerns about awareness of brand and Coca-Cola sustainable packaging practice and awareness of eco- friendly influence will affect the purchase intention of consumers on Coca-Cola. This research provides fresh insights on consumers’ perception of eco-friendly packaging, and how this perception may encourage consumer purchasing decisions.
Determinants of the Effectiveness of Risk Management Implementation with Organizational Culture as a Moderating Variable Rinaldi, Rinaldi; T, Sutrisno; Prihatiningtias, Yeney Widya
Journal of The Community Development in Asia Vol 7, No 3 (2024): September 2024
Publisher : AIBPM Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32535/jcda.v7i3.3406

Abstract

This study aims to investigate the impact of human resources, budget allocation, and regulations and policies on the effectiveness of risk management implementation, with organizational culture as a moderating variable. The research employs a survey-based quantitative approach, utilizing questionnaires distributed to employees in Echelon II Work Units at the Head Office of the Ministry of Public Works and Housing. Data analysis is conducted using Structural Equation Modeling (SEM) based on Partial Least Square (PLS). The findings indicate that human resources, budget allocation, and regulations and policies positively influence the effectiveness of risk management implementation. Furthermore, organizational culture does not enhance the positive effect of human resources on the effectiveness of risk management implementation. However, it diminishes the positive effect of the budget and amplifies the influence of regulations and policies on the effectiveness of risk management implementation.
The Impact of Non-Muslim Community Perspectives on Islamic Banking in Jayapura, Papua, Indonesia Kambuaya, Quinci Fransiska; Prahatnasari, Riskyana Tiara Dewi; Annisa, Uchi Nur; Satriyo, Daiva Arkana Kautsar
Journal of The Community Development in Asia Vol 7, No 2 (2024): May 2024
Publisher : AIBPM Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32535/jcda.v7i2.2930

Abstract

Islamic banks function as intermediary institutions governed by Sharia principles, catering to both Muslim and non-Muslim clientele. Operating within a Dual Banking System alongside conventional banks, Sharia-compliant banks engage in profit and loss sharing activities. The increasing clientele at Banks Syariah Papua encompasses not only Muslims but also a considerable number of non-Muslim customers. This study aims to examine the impact of location, product offerings, promotional activities on the inclination of non-Muslim individuals to patronize Banks Syariah Papua. The population studied is the non-Muslim population of Kecamatan Jayapura Utara, Papua Province. This study includes 123 samples from respondents. Research results indicate that location variable, product variable, and promotion variable have a significant impact on the attitudes of non-Muslim populations toward Bank Syariah Indonesia customer interest factors on the interest of non-Muslim customers to become customers at Banks Syariah Papua
Improving the Competence of SMEs Customers through Mentoring: Holding BRI and PT Permadani Nasional Mandiri Suwandi, Yudi Wahyudin
Journal of The Community Development in Asia Vol 7, No 1 (2024): January 2024
Publisher : AIBPM Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32535/jcda.v7i1.2849

Abstract

This study investigates competency-based MSME mentoring following the holding between Bank Rakyat Indonesia (BRI) and PT Permadani Nasional Mandiri (PNM). This study aims to evaluate the impact of competency-based mentoring on micro entrepreneurs and the growth of the MSME sector, as well as identify factors that influence the implementation of such mentoring. The research method involves secondary data analysis, interviews with expert judgment, and literature review to understand the concept of competency- based mentoring. The results show that competency-based mentoring conducted by PT PNM after holding with BRI has a positive impact on micro entrepreneurs and the growth of the MSME sector. The MSME customers who received this mentoring experienced improved performance in various aspects of their business, including financial performance, management, marketing, and competitiveness. Based on these findings, the study recommends a more targeted strategy in competency-based mentoring, including personalization of mentoring, development of a targeted competency development plan, training and skills upgrading, mentoring, and periodic evaluation.
The Impact of AirAsia's Professional Training and Education and Other Factors on Customer Loyalty Song, Ng Hee; Paul, Gadi Dung; Yisi, Lu; Jiarui, Ma; Zunqi, Ma; Sihao, Liu; Chauhan, Himanshi; Kee, Daisy Mui Hung
Journal of The Community Development in Asia Vol 7, No 3 (2024): September 2024
Publisher : AIBPM Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32535/jcda.v7i3.3507

Abstract

This study investigates the impact of professional training and education programs on customer loyalty in the airline industry, specifically focusing on AirAsia. With the competitive landscape of the aviation sector, ensuring high levels of customer satisfaction and loyalty is paramount. Data was collected and analyzed from 100 students and 100 community members to explore the impact of professional training and education on customer satisfaction and to deepen the understanding of their relationship. Through a comprehensive analysis of customer feedback, the research examines how employee training enhances service quality, directly influencing customer perceptions and loyalty. Using a quantitative approach, the findings reveal a significant correlation between the effectiveness of training programs and customer loyalty metrics, highlighting the critical role of well-trained employees in delivering superior service experiences. This research contributes to the existing literature by providing empirical evidence supporting the importance of investment in employee development as a strategic tool for enhancing customer loyalty in the competitive airline market. Ultimately, the study underscores the need for airlines to prioritize professional training to maintain a competitive edge and foster lasting relationships with customers.
A Study on Development Disparities in Papua Tengah Province: Assessing Per Capita Income Disparities and Recommending Equitable Development Strategies Iek, Mesak; Purwadi, Marsi Adi; Titalessy, Pisi Bethania
Journal of The Community Development in Asia Vol 7, No 2 (2024): May 2024
Publisher : AIBPM Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32535/jcda.v7i2.2982

Abstract

This research is a study of development disparities between regions in Papua Tengah Province which aims to (1) know and analyze disparities in per capita income between regions in Papua Tengah Province; and (2) analyze and prepare recommendations regarding efforts to overcome development disparities between regions in Papua Tengah Province. Data and information gathered from various regions undergo processing and examination through quantitative and qualitative methods. These approaches encompass evaluating factors like per capita income, employment across sectors, savings rates, urbanization levels, literacy rates, life expectancy, infant mortality rates, along with offering policy suggestions based on research outcomes. The data utilized is sourced from governmental bodies like BPS, Bappeda, Dispenda, as well as non-governmental institutions such as Bank Indonesia. Research analysis involves growth assessment, disparity examination, and descriptive statistical analysis. The result shows that over the past decade (2013-2022),  there has been significant economic inequality among districts/cities within Papua Tengah Province region, indicating unequal economic growth across regions. Efforts that need to be made by Regency/City Governments in Papua Tengah Province are to improve the performance of community welfare aspects which are considered capable of driving equitable development in each region.
Family Welfare of Micro, Small, and Medium Entrepreneurs: A Literature Study Review of Economics Yuliastuti, Ida Ayu Nyoman; Utama, Made Suyana; Marhaeni, Anak Agung Istri Ngurah; Yuliarmi, Ni Nyoman
Journal of The Community Development in Asia Vol 7, No 1 (2024): January 2024
Publisher : AIBPM Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32535/jcda.v7i1.2576

Abstract

Family welfare is the main priority in the nation’s social welfare because the family is the smallest unit in society. The family has an important role in achieving national development goals, so family development is needed to create a prosperous family. The aim of the research is to provide empirical evidence of the influence of human capital, product innovation and online marketing on the welfare of micro, small and medium enterprise entrepreneurs. This scientific article employs qualitative methodologies and conducts literature reviews or library research as its approach. The research results show that human capital plays an important role in maintaining a business in the face of changing market situations. Product innovation carried out in an effort to increase the availability of various products can improve welfare. The use of digital marketing is becoming increasingly important for Micro, Small, dan Medium. Various recommendations can be provided to effectively oversee human capital, innovation, and online marketing in order to enhance human well-being. These include enhancing individuals’ capabilities and skills in adapting and innovating with information technology for business operations, achieved through heightened engagement in relevant training and ongoing studies in the respective field.
Assessing Customer Trust, Satisfaction, and Loyalty in the Malaysian Ice Cream and Milk Tea Industry Najwan, Hala; Jian, Oh ZI; Goh, Wen Kai; Foo, Yong Teng; Azali, Fatimah Az Zahraa`; Gao, Xi; Tripathi, Arya; Kee, Daisy Mui Hung
Journal of The Community Development in Asia Vol 7, No 3 (2024): September 2024
Publisher : AIBPM Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32535/jcda.v7i3.3504

Abstract

This study investigates customer satisfaction, trust, and loyalty within Malaysia's ice cream and milk tea industry, focusing on Mixue Ice Cream Tea. While previous research has predominantly examined how factors such as taste, perceived price, and service quality impact customer satisfaction, this study aims to bridge the gap by exploring the transition from customer loyalty to brand loyalty and its subsequent effect on brand competitiveness. Utilizing a quantitative approach, online surveys were administered to milk tea consumers across Malaysia. The analysis reveals that customer satisfaction and customer loyalty have a positive association, supporting Hypothesis H1, while customer trust significantly influences customer loyalty, confirming Hypothesis H2. However, the analysis rejects Hypotheses H4 and H5, indicating no substantial positive association between customer satisfaction and trust with brand loyalty. Notably, customer loyalty shows a strong positive relationship with brand loyalty, thus supporting Hypothesis H3. These findings contribute to the existing literature by detailing how customer satisfaction and trust evolve into strong brand loyalty and provide strategic recommendations to enhance Mixue Ice Cream Tea's competitiveness in the FB sector

Page 21 of 44 | Total Record : 431

 19   20   21   22   23 

Filter by Year

2018 2026


Reset
Filter By Issues
All Issue Vol 9, No 1 (2026): January 2026 Vol 8, No 3 (2025): September 2025 Vol 8, No 2 (2025): May 2025 Vol 8, No 1 (2025): January 2025 Vol 7, No 3 (2024): September 2024 Vol 7, No 2 (2024): May 2024 Vol 7, No 1 (2024): January 2024 Vol 6, No 3 (2023): September 2023 Vol 6, No 2 (2023): May 2023 Vol 6, No 1 (2023): January 2023 Vol 6, No 3 (2023): Journal of The Community Development in Asia (JCDA) Vol 6, No 2 (2023): Journal of the Community Development in Asia (JCDA) Vol 6, No 1 (2023): Journal of the Community Development in Asia (JCDA) Vol 5, No 3 (2022): September 2022 Vol 5, No 2 (2022): May 2022 Vol 5, No 1 (2022): January 2022 Vol 5, No 3 (2022): Journal of the Community Development in Asia (JCDA) Vol 5, No 2 (2022): Journal of the Community Development in Asia (JCDA) Vol 5, No 1 (2022): Journal of The Community Development in Asia (JCDA) Vol 4, No 3 (2021): September 2021 Vol 4, No 2 (2021): May 2021 Vol 4, No 1 (2021): January 2021 Vol 4, No 3 (2021): Journal of The Community Development in Asia (JCDA) Vol 4, No 2 (2021): Journal of The Community Development in Asia (JCDA) Vol 4, No 1 (2021): Journal of The Community Development in Asia (JCDA) Vol 3, No 3 (2020): September 2020 Vol 3, No 2 (2020): May 2020 Vol 3, No 1 (2020): January 2020 Vol 3, No 3 (2020): Journal of The Community Development in Asia (JCDA) Vol 3, No 2 (2020): Journal of The Community Development in Asia (JCDA) Vol 3, No 1 (2020): Journal of The Community Development in Asia (JCDA) Vol 2, No 3 (2019): September 2019 Vol 2, No 2 (2019): May 2019 Vol 2, No 1 (2019): January 2019 Vol 2, No 3 (2019): Journal of The Community Development in Asia (JCDA) Vol 2, No 2 (2019): Journal of The Community Development in Asia (JCDA) Vol 2, No 1 (2019): Journal of The Community Development in Asia (JCDA) Vol 1, No 3 (2018): September 2018 Vol 1, No 3 (2018): Special Issue for Students - Journal of The Community Development in Asia (JCDA) Vol 1, No 2 (2018): Special Issue for Students - Journal of The Community Development in Asia (JCDA) Vol 1, No 1 (2018): Journal of The Community Development in Asia More Issue