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INDONESIA
Journal Research of Social Science, Economics, and Management
Published by CV. Publikasi Indonesia
ISSN : 28076494     EISSN : 28076311     DOI : 10.36418
Core Subject : Social,
Environmental Science
The Journal Research of Social Science, Economics, and Management is a double-blind peer-reviewed academic journal and has open access to social and scientific fields. The journal is published monthly once by CV. Publikasi Indonesia. The Journal Research of Social Science, Economics, and Management provides a means for sustained discussion of relevant issues that fall within the focus and scopes of the journal which can be examined empirically. The journal publishes research articles covering all aspects of including social science, economics, management, law, and education.
Arjuna Subject : Ilmu Sosial - Ilmu Sosial (Lain-Lain)
Articles 1,333 Documents
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Legal Fluency in the Digitalization of Maritime Agency Service OPERATIONS (A Study of Legal Implications in the Implementation of My Pertamina Marine Services (MMS) at PT Pertamina Trans Kontinental) Aftory, Afan
Journal Research of Social Science, Economics, and Management Vol. 4 No. 12 (2025): Journal Research of Social Science, Economics, and Management
Publisher : Publikasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59141/jrssem.v4i12.916

Abstract

Digitalization has become essential in today’s business landscape, with customer satisfaction remaining a key objective. The use of physical documents and wet signatures is no longer mandatory, as digital processes now offer reliable validation and legal compliance while streamlining repetitive tasks. Legal fluency is crucial—it means conveying legal messages clearly and ensuring actions, processes, or documents meet all applicable legal standards. In this context, PT Pertamina Trans Kontinental (PTK), a leading maritime service provider, successfully developed and implemented My Pertamina Marine Services (MMS) on December 10, 2024. This integrated agency service platform connects seamlessly with the Enterprise Resource Planning (ERP) system and Auto Collection Bank feature. Launched on September 25, 2024, MMS responds strategically to the demands for business process digitalization and automation in the maritime sector. Built using an agile iterative method, MMS leverages a service-based architecture and standardized API to ensure real-time interoperability between agency operations, ERP, and banking systems. This end-to-end integration automates ship activity records, billing, and payment reconciliation, significantly reducing manual work, minimizing errors, and improving the cash conversion cycle. Real-time dashboards provide actionable insights, enabling data-driven decision-making. MMS stands as a transformative model for maritime companies embracing digital operations and automation.
Analysis Of The Relationship Between Wealth Added And Environmental, Social, And Governance (Esg) Risk On Stock Prices Irewati, Titiek
Journal Research of Social Science, Economics, and Management Vol. 4 No. 12 (2025): Journal Research of Social Science, Economics, and Management
Publisher : Publikasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59141/jrssem.v4i12.918

Abstract

The dynamics of stock prices have always been a point of concern for investors who invest in a public company. Theoretically, there are internal and external factors that play a role in stock price fluctuations. This study examines internal factors, namely the company's performance expressed as Wealth Added value and the level of Environmental, Social and Governance (ESG) risk as independent variables and its Effect on Stock Price as dependent variables. The observation sample was selected from a group of corporate companies included in the Wealth Added SWA100 index published in 2024. Data from 20 samples of public companies in the material, energy and utility sectors were tested by Multiple Linear Regression analysis, and the results were that there was no significant influence of Wealth Added value and ESG risk on stock prices. The test/correlation showed a positive trend between the value of Wealth Added and the stock price and the negative direction between the level of ESG risk and the stock price.
Proposed Business Strategy for The Livestock Pharmaceutical Company In Indonesia Iskandar, Bachtiar; Wandebori, Harimukti
Journal Research of Social Science, Economics, and Management Vol. 4 No. 12 (2025): Journal Research of Social Science, Economics, and Management
Publisher : Publikasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59141/jrssem.v4i12.919

Abstract

Indonesia’s poultry industry plays a vital role in national food security and economic growth, yet it faces challenges such as oversupply, declining demand, and increasingly stringent government regulations. PT MAS, a key player in the veterinary pharmaceutical and vaccine market, has experienced stagnating growth and intensified competition from both local and international firms. This study investigates the strategic competitiveness of PT MAS by analyzing external and internal factors using the Industrial Organization (I/O) model, PESTEL analysis, Porter’s Five Forces, and value chain analysis. A qualitative case study method was employed, drawing from primary data (focus groups, executive workshops) and secondary sources (industry reports, company documents). The findings highlight critical issues, including reduced market share in key product segments, disruptive technology trends such as in-ovo vaccination, and regulatory shifts away from antibiotics. Using a scenario planning approach, the study proposes sustainable strategies aligned with external environmental changes and internal capability development. A strategic map and balanced scorecard were developed to monitor and evaluate performance. The study concludes that PT MAS’s future competitiveness depends on strategic agility, technology investment, regulatory alignment, and the shift toward herbal and residue-free solutions. This research contributes to the body of knowledge on strategic management in emerging markets and provides actionable insights for firms operating in complex, regulated agribusiness environments.
A TAM-Based Analysis of Perceived Factors Influencing Satisfaction and Continued Use of MyBCA Mobile Banking Amay, Duta; Apsari Sugiat, Maria
Journal Research of Social Science, Economics, and Management Vol. 4 No. 12 (2025): Journal Research of Social Science, Economics, and Management
Publisher : Publikasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59141/jrssem.v4i12.920

Abstract

This study aims to analyze the factors that affect the use of myBCA mobile banking among BCA customers. The research model used in this study is the Technology Acceptance Model (TAM) with an expansion of the model by adding the perceived security variable in mobile banking customers, which examines the extent to which the construction of perceived usefulness, perceived ease of use, as a utilitarian aspect and perceived enjoyment as a hedonic aspect, affects satisfaction and continuance intention to use BCA's mobile banking. This study uses a quantitative approach with purporsive sampling using the slovin formula with a total of 400 samples. The data was analyzed using Partial Least Square (PLS) and Structural Equation Modelling (SEM) with SmartPLS data processing tools. The results of this study show that the perceived usefulness variable has no effect on user satisfaction but has a significant positive effect on continuance intention to use. The perceived ease of use variable has a significant positive effect on perceived usefulness, user satisfaction, and perceived enjoyment. The perceived enjoyment variable and the perceived security variable had a significant positive effect on user satisfaction but had no effect on continuance intention to use. The user satisfaction variable has been shown to have a significant positive effect on continuance intention to use.
Evaluating Chemical/Oil Tanker Investments using DEMATEL and ANP: A Case Study in PT ABC Hendriyadi, Hendriyadi; Ciptomulyono, Udisubakti; Dinariyana, Anak Agung Bagus
Journal Research of Social Science, Economics, and Management Vol. 4 No. 12 (2025): Journal Research of Social Science, Economics, and Management
Publisher : Publikasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59141/jrssem.v4i12.921

Abstract

Investment in chemical/oil tankers is crucial for enhancing operational performance and maintaining competitiveness in the global shipping industry. The background of this research is the need to provide solutions to challenges in ship investments that often fail to meet targets, whether in technical performance, compliance with international regulations, or cost efficiency. These conditions affect the competitiveness of companies, as most chemical/oil tanker fleets are over 15 years old, require high maintenance costs, and pose risks of detention by Port State Control (PSC) and rejection by major oil companies. The methodological approach is the integration of Decision-Making Trial and Evaluation Laboratory (DEMATEL) and Analytic Network Process (ANP) to analyze the selection of chemical/oil tanker ship investments. DEMATEL is used to identify cause-effect relationships so that dominant factors can be prioritized. Once the dominant factors are obtained, ANP processes the relationships and dependencies among criteria in the network model and determines more precise weighting. Subsequently, priority calculations are carried out by constructing a supermatrix that encapsulates the relationships among elements. This supermatrix is analyzed to produce final priorities for determining the best alternative. The research data were collected through questionnaires and interviews with stakeholders, including top management and experts. DEMATEL revealed key influencing factors such as Initial Investment, Operating Costs, Regulatory Compliance, Market and Geopolitical Risks, and Technological Risks. These factors are analyzed in the ANP method to obtain a model, network, and pairwise comparisons.
The Influence Of Service Quality On Member Satisfaction At Kspps Bmt Insan Madani Indragiri Hulu Widiyanto, Eko; Sirait, Tongam
Journal Research of Social Science, Economics, and Management Vol. 4 No. 12 (2025): Journal Research of Social Science, Economics, and Management
Publisher : Publikasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59141/jrssem.v4i12.922

Abstract

This study aims to determine the effect of service quality on member satisfaction at KSPPS BMT Insan Madani Indragiri Hulu. Service quality is an important factor that affects the level of satisfaction of members in using sharia cooperative services. This study uses a quantitative approach with a survey method. Data was collected through the distribution of questionnaires to 151 members of KSPPS BMT Insan Madani who became research samples. The independent variable in this study is service quality, while the dependent variable is member satisfaction. Data analysis was carried out using simple linear regression to find out the extent to which service quality affects member satisfaction. The results of the study show that the quality of service has a positive and significant effect on member satisfaction. These findings show that the better the quality of service provided, the higher the level of member satisfaction will also increase. This research is expected to be an input for KSPPS BMT Insan Madani in improving the quality of its services in order to achieve optimal member satisfaction.
The Effect of Management Accounting Information Systems on Managerial Performance: Work Stress Level as a Moderating Variable Rian Suhaeli, Asep
Journal Research of Social Science, Economics, and Management Vol. 4 No. 12 (2025): Journal Research of Social Science, Economics, and Management
Publisher : Publikasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59141/jrssem.v4i12.923

Abstract

PT Dizamatra Powerindo is a prominent player in Indonesia's coal mining industry, yet its managerial performance remains suboptimal. This study aims to examine the moderating role of work stress levels in weakening the relationship between management accounting information systems and managerial performance. The research involved 87 managers within the company, with 71 valid responses collected and analyzed using questionnaires. The findings reveal that managerial performance is influenced by management accounting information systems, while the interaction between these systems and work stress levels does not have a direct effect on managerial performance. Furthermore, the study concludes that work stress levels do not moderate the relationship between management accounting information systems and managerial performance.
Marketing Communication Strategies Of Pt Hyundai Mobil Indonesia To Increase Electric Vehicle Purchase Intention In Jakarta Supriyatna, Dede; Zulaikha, Zulaikha
Journal Research of Social Science, Economics, and Management Vol. 4 No. 12 (2025): Journal Research of Social Science, Economics, and Management
Publisher : Publikasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59141/jrssem.v4i12.924

Abstract

The researcher analyzed the marketing of Hyundai electric cars in Jakarta. This is based on the fact that currently electric cars are experiencing significant growth and competitors from other brands that also produce and market electric vehicles have emerged, as well as what strategies Hyundai Indonesia uses to attract consumer interest. This study aims to identify and analyze good and effective marketing communication strategies to increase Hyundai electric car sales in Jakarta. Marketing communication strategy is a communication activity that is compiled by a company or organization to convey messages about products, services, or brands to the intended market segment, this is expected to influence consumer attitudes and purchasing behaviors. The method used was to conduct a descriptive qualitative approach with interviews with employees of the Hyundai Cilandak Branch. Data collection was carried out through case studies by conducting interviews. The results of the analysis show that integrated and systematic marketing communication including the use of digital media, social interaction, campaigns, education talk and the use of brand image are able to increase brand awareness and consumer buying interest in Hyundai electric cars. This strategy can not only increase product sales in big cities like Jakarta, but can also support development broader smart mobility ecosystem in Indonesia. These results are expected to provide recommendations for Hyundai Indonesia to strengthen its position in increasing electric vehicle sales in the Jakarta market, as well as contribute to the development more effective marketing strategy the automotive industry that produces electric cars in Indonesia.
Development of a transformer asset management dashboard in upstream oil and gas companies through ABC and FSN analysis Susanti, Lestari Indah; Raharjo, Agus Budi
Journal Research of Social Science, Economics, and Management Vol. 4 No. 12 (2025): Journal Research of Social Science, Economics, and Management
Publisher : Publikasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59141/jrssem.v4i12.925

Abstract

Upstream oil and gas companies face challenges in managing transformer asset data that is vital to operations. The complexity of manual data and transformer information makes it difficult to make optimal decisions. This study aims to develop an effective transformer asset management dashboard using FSN (Fast-Slow-Non Moving) and ABC (Analysis Based Costing) analysis. The research methodology includes identifying system needs, collecting data through observation and interviews, developing solutions using Microsoft Power BI, and testing the User Acceptance Test (UAT). The results showed that the dashboard successfully integrated transformer data with real-time visualization including availability status (2,124 units available, 4,305 ready line units, 2,181 units not ready), ABC-FSN classification (AF 30%, BS 20%, AS 10%, CN 40%), and monthly stock trends. The UAT evaluation of 17 respondents showed an average score of 4.5 with a very appropriate category in the aspects of functional suitability, usability, performance efficiency, reliability, accuracy, visual design, and user satisfaction. Dashboards integrated with the Microsoft 365 ecosystem enable real-time access and support data-driven decision-making for transformer asset management optimization.
Analytic Network Process (Anp) And Benefit Cost Opportunity Risk (Bcor) Approach For Selecting Sustainable Water Quality Management Strategies Driyatmoko, Teguh Bayu Aji Dwi; Ciptomulyono , Udisubakti
Journal Research of Social Science, Economics, and Management Vol. 4 No. 12 (2025): Journal Research of Social Science, Economics, and Management
Publisher : Publikasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59141/jrssem.v4i12.926

Abstract

This study aims to determine the effect of service quality on member satisfaction at KSPPS BMT Insan Madani Indragiri Hulu. Service quality is an important factor that affects the level of satisfaction of members in using sharia cooperative services. This study uses a quantitative approach with a survey method. Data was collected through the distribution of questionnaires to 151 members of KSPPS BMT Insan Madani who became research samples. The independent variable in this study is service quality, while the dependent variable is member satisfaction. Data analysis was carried out using simple linear regression to find out the extent to which service quality affects member satisfaction. The results of the study show that the quality of service has a positive and significant effect on member satisfaction. These findings show that the better the quality of service provided, the higher the level of member satisfaction will also increase. This research is expected to be an input for KSPPS BMT Insan Madani in improving the quality of its services in order to achieve optimal member satisfaction.

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