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Journal of Management and Creative Business
Published by Universitas 45 Surabaya
ISSN : 29620856     EISSN : 29621119     DOI : 10.30640
Core Subject : Science,
Decision Sciences, Operations Research & Management
Promote the results of recent research on management and or informatics. Publish only research on management (such as information management, marketing management, financial management, management of resources, operation/production, business management, etc.)
Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Bisnis, Menejemen, dan Akutansi (Lain-Lain)
Articles 351 Documents
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Pengaruh Beban Kerja dan Quality of Work Life terhadap Kinerja Pegawai dengan Kompetensi sebagai Variabel Mediasi Widodo Widodo; Muryati Muryati; Choirum Rindah Istiqaroh; Rahayu Puji Suci; Aji Suraji; Armanu Thoyib
Journal of Management and Creative Business Vol. 4 No. 2 (2026): : Journal of Management and Creative Business
Publisher : Universitas 45 Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30640/jmcbus.v4i2.7700

Abstract

Employee performance is a key factor in achieving organizational effectiveness, particularly in public service organizations undergoing digital transformation. This study aims to analyze the effects of workload and Quality of Work Life (QWL) on employee performance, with competence serving as a mediating variable at PT Jasa Raharja Regional Office of East Java. This study employed a quantitative explanatory approach using a census method involving all 133 permanent employees. Data were collected through structured questionnaires and analyzed using Structural Equation Modeling–Partial Least Squares (SEM-PLS). The findings reveal that workload has no significant direct effect on employee performance, whereas Quality of Work Life and competence positively and significantly influence employee performance. In addition, workload and Quality of Work Life significantly enhance employee competence. The mediation analysis demonstrates that competence fully mediates the relationship between workload and employee performance and partially mediates the relationship between Quality of Work Life and employee performance. These findings indicate that employee competence plays a strategic role in transforming work demands into improved performance while strengthening the positive contribution of organizational support. Therefore, organizations should integrate competence development with initiatives to improve Quality of Work Life in order to sustain employee performance during organizational transformation.
Determinasi Cash Holding dengan Firm Size Sebagai Moderasi: Studi Kasus pada Perusahaan Sektor Food and Beverage Septiana Fransiska; Hadi Santoso
Journal of Management and Creative Business Vol. 4 No. 4 (2026): Oktober : Journal of Management and Creative Business
Publisher : Universitas 45 Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30640/jmcbus.v4i4.8178

Abstract

This study aims to analyze the effect of liquidity, leverage, and capital expenditure on cash holding with firm size as a moderating variable in Food and Beverage companies listed on the Indonesia Stock Exchange (IDX) for the 2021-2025 period. Secondary data were obtained from annual financial reports. The population consists of 99 companies with 42 companies selected using purposive sampling based on the following criteria: IPO before 2021, no delisting or suspension during the research period, and having published 2025 financial reports no later than June 2026. The data analysis technique used is Moderated Regression Analysis (MRA) with EViews 13 software, including model selection test, classical assumption test, panel data regression, F-test, T-test, and moderation test. The results show that liquidity has a positive and significant effect, leverage has a negative and significant effect, while capital expenditure has no significant effect on cash holding. Firm size is proven to be a pure moderator on the effect of liquidity, but does not moderate leverage and capital expenditure.
Pengaruh Motivasi Kerja dan Iklim Organisasi terhadap Kepuasan Kerja serta Implikasinya pada Kinerja Perawat di Rumah Sakit Jasa Kartini Kota Tasikmalaya Lulu Muthia; Heru Setiawan
Journal of Management and Creative Business Vol. 4 No. 4 (2026): Oktober : Journal of Management and Creative Business
Publisher : Universitas 45 Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30640/jmcbus.v4i4.8219

Abstract

Nurse performance is essential to hospital service quality and is influenced by work motivation, organizational climate, and job satisfaction. This study examined these factors and their relationships among 60 nurses at Jasa Kartini Hospital, Tasikmalaya. A quantitative descriptive and verificative design employed census sampling, questionnaires, interviews, observations, and documentation. Data were analyzed using descriptive statistics and path analysis with SPSS. Mean scores indicated relatively low work motivation (3.17) and job satisfaction (3.07), alongside relatively poor organizational climate (3.18) and nurse performance (3.11). Work motivation (path coefficient 0.490) and organizational climate (0.403) positively and significantly affected job satisfaction. Together, they explained 70.69% of job satisfaction variance (F = 85.827), leaving 29.31% attributable to other factors. Job satisfaction positively and significantly affected nurse performance (path coefficient 0.869; t = 9.208), explaining 75.52% of its variance. All reported relationships were statistically significant (p < 0.001). Strengthening motivation and organizational climate may improve overall satisfaction, nurse performance, and nursing service quality at the hospital.
Strategi Efektivitas Penerapan Sistem Informasi Manajemen Rumah Sakit dalam Meningkatkan Mutu Pelayanan Kesehatan pada Rumah Sakit Dustira Kota Cimahi Rizka Mahfuzatunisa Hamim; Iman Sudirman
Journal of Management and Creative Business Vol. 4 No. 4 (2026): Oktober : Journal of Management and Creative Business
Publisher : Universitas 45 Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30640/jmcbus.v4i4.8220

Abstract

This study aims to analyze the implementation of the Hospital Management Information System (HMIS) and formulate strategies to improve healthcare service quality at Dustira Hospital, Cimahi. Using a descriptive qualitative approach, data were collected through in-depth interviews, observations, document reviews, and literature studies. Informants were purposively selected from the Information Systems Unit, MIS-IT team, hospital management, and HMIS users. Data were analyzed descriptively using SWOT analysis. The findings indicate that HMIS has improved healthcare service effectiveness and efficiency, although its implementation remains suboptimal. Implementation involves four pillars: technoware, humanware, infoware, and organiware. Major challenges include limited system integration, manual reporting, repeated data entry, insufficient IT personnel, limited application flexibility, vendor dependency, budget constraints, and inadequate monitoring and evaluation. Healthcare service quality encompasses reliability, responsiveness, assurance, empathy, and tangibles, but HMIS contributions require further improvement. SWOT analysis revealed an internal factor difference of -0.25 and an external factor difference of 0.20, positioning the hospital in the WO quadrant. Recommended strategies include system optimization, in-house or vendor-based development, workforce competency enhancement, increased budgetary support, infrastructure improvement, system interoperability, and strengthened HMIS governance.
Pengaruh Kompensasi dan Motivasi Kerja terhadap Kepuasan Kerja serta Implikasinya pada Kinerja Pegawai Puskesmas di Kecamatan Sukajadi Kota Bandung Shofiyah Nur Faizah; Jaja Suteja
Journal of Management and Creative Business Vol. 4 No. 4 (2026): Oktober : Journal of Management and Creative Business
Publisher : Universitas 45 Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30640/jmcbus.v4i4.8222

Abstract

Employee performance is one of the strategic factors determining the success of public service organizations, including Community Health Centers (Puskesmas). As primary healthcare facilities, Puskesmas are required not only to provide accessible health services but also to ensure that employees receive adequate compensation, possess strong work motivation, and experience a supportive work environment that enables them to perform their duties optimally. This study aims to determine and analyze the conditions of compensation, work motivation, job satisfaction, and employee performance, as well as to examine the effects of compensation and work motivation on job satisfaction and their implications for employee performance at Puskesmas in Sukajadi District, Bandung City. This research employed a quantitative approach using descriptive and verification methods. Data were collected through questionnaires as the primary instrument, supported by interviews, observations, and literature studies. A census sampling technique was applied, involving all members of the population who met the research criteria. Field data collection was conducted in 2026. Data were analyzed using path analysis to examine the causal relationships among the research variables. The results indicate that compensation, work motivation, job satisfaction, and employee performance were generally categorized as less favorable. Compensation had an effect on job satisfaction, while work motivation also affected job satisfaction. Simultaneously, compensation and work motivation affected job satisfaction. Furthermore, job satisfaction affected employee performance. The contribution of job satisfaction to employee performance was 75.52%, while the remaining 24.48% was explained by other factors outside the research model. These findings indicate that improving compensation and work motivation should become an important managerial concern because both factors are associated with the development of job satisfaction, which subsequently contributes to better employee performance and improved healthcare service quality.
Pengaruh Kepemimpinan Transformasional dan Kompensasi terhadap Komitmen Afektif serta Dampaknya pada Kinerja Karyawan Penunjang Medis RSUD Abdul Aziz Kota Singkawang Silvana Silvana; Erni Rusyani
Journal of Management and Creative Business Vol. 4 No. 4 (2026): Oktober : Journal of Management and Creative Business
Publisher : Universitas 45 Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30640/jmcbus.v4i4.8223

Abstract

Health workers are required to perform their duties in accordance with professional standards, service standards, and applicable standard operating procedures, professional ethics, respect for patients' rights, and prioritization of patient safety. This study aims to obtain empirical evidence regarding the effect of transformational leadership and compensation on affective commitment and its impact on the performance of medical support employees at Abdul Aziz Regional General Hospital, Singkawang City. The results of this study are expected to serve as a reference and framework for Abdul Aziz Regional General Hospital, Singkawang City, in improving the performance of medical support employees. The research method employed was descriptive and verification analysis. Data were collected through interviews using questionnaires, complemented by observation and literature review techniques. The sampling technique used was saturated sampling or census sampling, involving 88 respondents. Field data collection was conducted in 2026. The data were analyzed using Path Analysis. The results showed that transformational leadership, compensation, organizational commitment, and employee performance tended to be relatively poor. Transformational leadership and compensation had both partial and simultaneous effects on affective commitment, while affective commitment had an effect on employee performance.
Faktor-Faktor yang Memengaruhi Pengungkapan Modal Intelektual pada Industri Makanan dan Minuman Jenica Wibisono; Merry Susanti Ang
Journal of Management and Creative Business Vol. 4 No. 4 (2026): Oktober : Journal of Management and Creative Business
Publisher : Universitas 45 Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30640/jmcbus.v4i4.8235

Abstract

Intellectual Capital Disclosure is important because it provides information about a company’s intellectual capital, which can help stakeholders understand the company’s resources and transparency. However, the level of intellectual capital disclosure may vary among companies due to differences in company characteristics. This study aims to analyze the effect of leverage and firm size on Intellectual Capital Disclosure in food and beverage companies listed on the Indonesia Stock Exchange during the 2022–2024 period. This study uses a quantitative approach with a purposive sampling method. The research sample consists of 66 companies, with a total of 198 observations. Data were obtained from annual reports and financial statements and analyzed using multiple linear regression with SPSS 27. Intellectual Capital Disclosure was measured using 36 disclosure items. The results show that leverage has no significant effect on Intellectual Capital Disclosure, while firm size has a positive and significant effect. These findings indicate that company size is an important factor associated with the level of intellectual capital disclosure. This study provides practical implications for companies in evaluating their disclosure practices and for investors in considering corporate transparency when making investment decisions. The findings may also serve as a reference for future research on factors influencing Intellectual Capital Disclosure.
Struktur Kepemilikan dan Praktik Manajemen Laba pada Perusahaan Perbankan yang Terdaftar di BEI 2020–2024 Okky Satria Wibawa Putra; Merry Susanti Ang
Journal of Management and Creative Business Vol. 4 No. 4 (2026): Oktober : Journal of Management and Creative Business
Publisher : Universitas 45 Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30640/jmcbus.v4i4.8247

Abstract

As a vital sector in the economy, the banking industry in Indonesia during the 2020–2024 period faced dynamic economic fluctuations that affected corporate profitability, ranging from pandemic pressures to the recovery phase. The operational characteristics of banks, which involve loan loss provisioning estimates, often provide discretionary space for management to engage in earnings management practices triggered by conflicts of interest (agency theory). This study aims to analyze the effect of foreign ownership and managerial ownership on earnings management practices in Indonesian banking companies during the 2020–2024 period. Using a quantitative approach, this study utilizes 150 firm-year observations analyzed through multiple linear regression. The results indicate that foreign ownership has no significant effect on earnings management practices, suggesting that the monitoring function of foreign investors has not been optimal. Conversely, managerial ownership has a significant negative effect, demonstrating that aligning the interests of managers as shareholders effectively reduces opportunistic actions in financial reporting. Simultaneously, all variables show a significant effect. These findings are expected to serve as a consideration for banking governance and assist investors in assessing the reliability of financial statement information.  
Menganalisis Dampak Gamifikasi terhadap Loyalitas Pelanggan E-Wallet: Peran Mediasi Kepuasan Pelanggan Revo Itah Saputro; Edwin Zusrony
Journal of Management and Creative Business Vol. 4 No. 4 (2026): Oktober : Journal of Management and Creative Business
Publisher : Universitas 45 Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30640/jmcbus.v4i4.8280

Abstract

This study examines the impact of gamification on digital wallet user loyalty, with customer satisfaction serving as an intervening variable. The proposed conceptual framework incorporates three dimensions of gamification value-hedonic, utilitarian, and social, which are assumed to shape customer satisfaction and, subsequently, predict loyalty. Customer satisfaction is positioned as a connecting link between gamification value and loyalty. Quantitative data were collected through a survey of digital wallet users who had been exposed to various gamification strategies. Data analysis was conducted using SEM-PLS. The findings reveal that gamification has a significant effect on both customer satisfaction and loyalty; however, customer satisfaction was not found to have a significant effect on loyalty. Furthermore, customer satisfaction acts as a mediator in the relationship between gamification and loyalty. These results indicate that gamification directly influences the formation of loyalty, while also offering implications for digital wallet providers to design gamification elements that are not only entertaining but also foster sustained user satisfaction.
Smart Gold Investment: Pengaruh Pengetahuan Investasi, Income, dan Persepsi Risiko dalam Pengambilan Keputusan Erin Soleha; Zulfa Zakiatul Hidayah; Sunita Dasman; Hatta Fahamsyah; Rhenald Bayu
Journal of Management and Creative Business Vol. 4 No. 4 (2026): Oktober : Journal of Management and Creative Business
Publisher : Universitas 45 Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30640/jmcbus.v4i4.8282

Abstract

Investment instruments are currently quite diverse, one of which involves investing in real assets through gold. Although interest in gold investment is growing among Generation Z, their actual level of participation remains suboptimal. Therefore, this study aims to analyze the factors influencing Generation Z's decisions to invest in gold, specifically examining the impact of income, investment knowledge, and risk perception. A quantitative approach using a survey method was employed. The study population consists of individuals from Generation Z in Bekasi Regency. A probability sampling method specifically simple random sampling was used to select 157 respondents, as determined by the Slovin formula. Data were collected via a Likert-scale questionnaire and analyzed using Partial Least Squares (PLS). The results indicate that income does not influence the decision to invest in gold, whereas financial literacy and risk perception do. This research is expected to provide insights for financial institutions and policymakers to help strengthen financial literacy and encourage the public to increase their willingness to invest.

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