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TOFEDU: The Future of Education Journal
ISSN : 29638135     EISSN : 29617553     DOI : -
Core Subject : Education,
TOFEDU Journal is a scientific journal related to research results, conceptual studies, critical/comprehensive studies in the field of education. The results of the work of the researchers are expected to make a positive contribution in the field of education in order to achieve equitable, inclusive and affordable dissemination of information for all people. The main focus of this journal is: Early Childhood Education Elementary School Teacher Education English Education Physical Education, Health and Recreation Mathematics Indonesian Language Education Science Education Social Studies Education Cultural Arts Education Citizenship Education (PKn) Religious Education General Education Character Education Education with Special Needs Curriculum and Educational Technology Educational Management and Leadership Guidance and Counseling Multicultural Education Educational Psychology Evaluation in Education
Articles 1,661 Documents
Digital Transformation in Indonesian Migrant Worker Registration Services at the Provincial Manpower and Transmigration Office of West Nusa Tenggara Nurjulianti Nurjulianti; Rahmad Hidayat; Hidayatullah Hidayatullah
The Future of Education Journal Vol 5 No 3 (2026)
Publisher : Lembaga Penerbitan dan Publikasi Ilmiah Yayasan Pendidikan Tumpuan Bangsa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61445/tofedu.v5i3.2268

Abstract

Digital transformation represents a government effort to enhance the quality of public services through the utilization of information technology. The Manpower and Transmigration Agency of West Nusa Tenggara Province has implemented a digital-based registration service for Indonesian Migrant Workers (TKI) using the Sisnaker and SiapKerja applications. However, implementation faces various challenges, such as low public digital literacy, data verification obstacles, system technical issues, and limited supporting infrastructure. This study aims to analyze the digital transformation of TKI registration services and identify the factors influencing its implementation. A qualitative research method with a descriptive approach was employed. Data collection techniques included observation, interviews, and documentation. Research informants consisted of employees from the Manpower and Transmigration Agency of West Nusa Tenggara Province and members of the public utilizing the digital TKI registration services. Data analysis involved data reduction, data presentation, and conclusion drawing. The results indicate that the digital transformation of TKI registration services has facilitated easier access, accelerated administrative processes, improved service efficiency, and supported transparency through the use of the Sisnaker and SiapKerja applications. Nevertheless, implementation has not been optimal due to several factors: limited human resource competence, low public digital literacy, internet network issues, application system disruptions, and budget constraints regarding digital service development. Therefore, enhancing human resource capacity, strengthening information technology infrastructure, optimizing public outreach, and securing sustainable policy and budgetary support are essential for the digital transformation of TKI registration services to function more effectively.