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International Journal of Economics and Management
Published by Cattleya Darmaya Fortuna
ISSN : -     EISSN : 2986237X     DOI : https://doi.org/10.54209/iem.v1i02
Core Subject : Economy, Science,
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance
The IEM invites manuscripts in the areas: Management, accounting, Marketing Management, Finance Management, Strategic Management, Operation Management, Human Resource Management, E-business, Knowledge Management, Management Syariah, Accounting Syariah, Corporate Governance, Management Information System, tourism management, International Business, Business Ethics and Sustainability, Entrepreneurship, Economic Syariah.
Arjuna Subject : Ilmu Ekonomi, Ekonometrika dan Keuangan (semua kategori) - Ilmu Ekonomi, Ekonometrika dan Keuangan (Lain-Lain)
Articles 65 Documents
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Analysis of the Effects of Taste, Promotion and Service Quality on Customer Satisfaction at King Kuphi Ulee Kareng Medan Icha Aulia Zahra; Nurafrina Siregar; Yossie Rossanty
International Journal of Economics and Management Vol. 4 No. 02 (2026): IEM : International Journal of Economics and Management
Publisher : Cattleya Darmaya Fortuna

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54209/iem.v4i02.326

Abstract

This study aims to determine and analyze the influence of taste, promotion, and service quality on customer satisfaction at King Kuphi Ulee Kareng Medan. This study uses a quantitative approach with descriptive and causal research types through a survey method. Data collection was conducted using a research instrument in the form of a questionnaire with a Likert scale. The population in this study consists of customers of King Kuphi Ulee Kareng Medan, with a sample size of 134 respondents. The data analysis techniques used include multiple linear regression analysis, validity tests, reliability tests, classical assumption tests, partial tests (t-test), simultaneous tests (F-test), and the coefficient of determination (R²). The pre-survey results indicate that the taste variable falls into the good category, the promotion variable into the fairly good category, the service quality variable into the good category, and the customer satisfaction variable also into the good category. The results of this study suggest that taste, promotion, and service quality are presumed to have a positive and significant influence on customer satisfaction at King Kuphi Ulee Kareng Medan. This study has limitations because it was conducted only on customers of King Kuphi Ulee Kareng Medan with a limited number of respondents and focused only on the variables of taste, promotion, and service quality. It is hoped that this study can contribute to the development of marketing management science, particularly regarding customer satisfaction in the local culinary and café industries, and can serve as a basis for consideration by the management of King Kuphi Ulee Kareng in improving product quality, promotional strategies, and service quality for customers.
Analisis Laporan Keuangan Untuk Menilai Kinerja Keuangan Pemerintah Provinsi Kalimantan Timur Tahun 2021 – 2024 Melia Fauzia; Hendra Saputra; Galih Supraja
International Journal of Economics and Management Vol. 4 No. 02 (2026): IEM : International Journal of Economics and Management
Publisher : Cattleya Darmaya Fortuna

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54209/iem.v4i02.327

Abstract

This Study aims to analyze the financial performance of the East Kalimantan Provincial Government based on the financial independence ratio, effectiveness ratio, and efficiency ratio during the 2021–2024 period. The study employs a descriptive quantitative approach using quantitative secondary data obtained from Budget Realization Reports published by the Audit Board of Indonesia (BPK). Data were collected through documentation and literature review techniques. The data analysis technique used was descriptive quantitative analysis by calculating and interpreting regional financial ratios to assess the level of the provincial government's financial performance. The results indicate that the financial performance of the East Kalimantan Provincial Government from 2021 to 2024 was generally categorized as good, with an average financial independence ratio of 125%, classified as high; an effectiveness ratio of 114%, classified as effective; and an efficiency ratio of 163%, classified as less efficient. The findings show a high level of financial independence and strong effectiveness in locally generated revenue (PAD). However, further optimization of revenue generation and expenditure control is needed to improve efficiency and achieve a more balanced budget.
Digital Strategies in the Food Service Industry: an Analysis of the Influence of Online Services, Serving Speed, and Packaging Quality on Customer Satisfaction Putri Pujiningtyas; Yossie Rossanty; Firman Ario
International Journal of Economics and Management Vol. 4 No. 02 (2026): IEM : International Journal of Economics and Management
Publisher : Cattleya Darmaya Fortuna

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54209/iem.v4i02.328

Abstract

This study aims to analyze the influence of online service, serving speed, and food packaging quality on customer satisfaction at Ayam Bakar Penyet Palapa Gaperta. This study uses a quantitative approach with a survey method by distributing a Likert-scale questionnaire to customers who have placed at least two online orders within the last three months. The data analysis techniques used included validity tests, reliability tests, classical assumption tests, multiple linear regression analysis, partial tests (t-tests), simultaneous tests (F-tests), and the coefficient of determination (R²) using SPSS software. The results of the study indicate that online service, serving speed, and food packaging quality have a positive and significant influence on customer satisfaction, both partially and simultaneously. Responsive online service, a fast and timely serving process, and packaging quality capable of maintaining food safety and quality have been proven to enhance customer satisfaction. The limitations of this study lie in the relatively small number of respondents, the research focus being limited to a single culinary SME in Medan, and the use of a  quantitative approach without the support of in-depth interviews.  This study is expected to contribute to the development of digital service marketing management, particularly in the field of digital culinary service strategies, and to serve as a basis for evaluation and recommendations for culinary SME operators in improving service quality  and customer satisfaction.
Analysis of the Influence of the Ponot Waterfall Tourist Attraction on the Village Economy in Improving the Welfare of Households in Tourist Villages in Asahan Regency Titah Enjelina Manurung; Rahmad Sembiring; Andria Zulfa
International Journal of Economics and Management Vol. 4 No. 02 (2026): IEM : International Journal of Economics and Management
Publisher : Cattleya Darmaya Fortuna

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54209/iem.v4i02.329

Abstract

This study aimed to analyze the effect of the tourist attraction on the village economy and household welfare, as well as to analyze the role of the village economy as an intervening variable in the Ponot Waterfall Tourism Village, Asahan Regency. This study used a quantitative approach with an associative research design. The method used was path analysis. The population in this study consisted of all residents of Tangga Village, totaling 1,950 people. The research sample consisted of 95 respondents who were determined using a purposive sampling technique, with the criteria of residents aged over 17 years and working in the tourism sector or owning micro, small, and medium enterprises. Data were collected by distributing questionnaires using a Likert scale. The data analysis techniques used included descriptive analysis, data quality testing, classical assumption testing, path analysis, and hypothesis testing with the assistance of SPSS version 24.0. The results showed that the tourist attraction had a positive and significant effect on the village economy, with a regression coefficient of 0.797 and a significance value of 0.000. The tourist attraction also had a positive and significant effect on household welfare, with a regression coefficient of 0.596 and a significance value of 0.000. The village economy had a positive and significant effect on household welfare, with a regression coefficient of 0.319 and a significance value of 0.000. However, the tourist attraction did not have a significant effect on household welfare through the village economy because the indirect effect value of 0.254 was smaller than the direct effect value of 0.596. These findings indicated that the existence of Ponot Waterfall provided greater direct benefits for improving household welfare than through the village economy pathway.
Strategic ESG Integration as a Mediating Mechanism between Board Governance and Financial Performance Apriwati Br Barus; Syahrial Sitorus
International Journal of Economics and Management Vol. 4 No. 02 (2026): IEM : International Journal of Economics and Management
Publisher : Cattleya Darmaya Fortuna

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54209/iem.v4i02.331

Abstract

This study examines how board governance influences strategic Environmental, Social, and Governance (ESG) integration and its implications for corporate financial performance among companies listed on the Indonesia Stock Exchange. Unlike previous studies that primarily focus on ESG disclosure, this research emphasizes substantive ESG integration into corporate strategy through a newly developed Strategic ESG Integration Index (ESG-SI). The study employs a quantitative explanatory approach using balanced panel data covering the 2019–2025 period. Board governance is measured through both structural and process dimensions, including board independence, gender diversity, ESG expertise, sustainability committee, ESG agenda intensity, and ESG-linked executive incentives. Panel regression with firm and year fixed effects is used to examine direct relationships, while mediation analysis is performed using bootstrapping techniques and robustness tests with alternative performance measures. The findings indicate that board ESG expertise, the intensity of ESG discussions, and ESG-linked executive incentives significantly enhance strategic ESG integration. Furthermore, ESG-SI positively affects Return on Assets (ROA) while reducing the Cost of Equity (COE), with stronger effects observed in industries characterized by higher ESG risk. The results confirm that strategic ESG integration mediates the relationship between effective board governance and corporate financial performance. This study contributes to the literature by distinguishing strategic ESG integration from symbolic ESG disclosure through an auditable process-based measurement framework. The findings provide practical implications for strengthening board ESG capabilities, institutionalizing sustainability governance, and aligning executive incentives with long-term sustainability objectives in emerging markets.

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