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Jurnal Ilmiah Ekonomi dan Manajemen
Published by CV Kampus Akademik Publising
ISSN : 30257972     EISSN : 30257859     DOI : https://doi.org/10.61722/jiem/
Core Subject : Education,
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JURNAL ILMIAH EKONOMI DAN MANAJEMEN (JIEM) berfokus pada penerbitan artikel berkualitas tinggi yang didedikasikan untuk semua aspek penelitian, masalah, dan perkembangan terbaru di bidang Ilmu Manajemen. Topik dalam Jurnal ini berkaitan dengan aspek apapun dari manajemen, namun tidak terbatas pada topik berikut : Manajemen Sumberdaya Manusia , Manajemen Keuangan, Manajemen Pemasaran, Manajemen Sektor Publik, Manajemen Operasional, Manajemen Rantai Pasokan, Corporate Governance, Etika Bisnis, Akuntansi Manajemen dan Pasar Modal dan Investasi. berfokus pada penerbitan artikel berkualitas tinggi yang didedikasikan untuk semua aspek Ekonomi, Bisnis dan Akuntansi. Jurnal ini memberikan ruang bagi para peneliti untuk berdiskusi, mengejar dan meningkatkan pengetahuan di bidang Ilmu Ekonomi Bisnis dan Akuntansi yang terus berkembang. Artikel dapat ditulis dalam bahasa Inggris atau bahasa Indonesia Jurnal ini terbit 1 tahun
Arjuna Subject : Umum - Umum
Articles 1,433 Documents
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Pengaruh Fasilitas Kesehatan Dan Kualitas Pelayanan Terhadap Kepuasan Pasien Pada Klinik Widya Dharma Husada Pamulang Adriana Manu; Ahmad Nurhadi
JURNAL ILMIAH EKONOMI DAN MANAJEMEN Vol. 3 No. 12 (2025): Desember
Publisher : CV. KAMPUS AKADEMIK PUBLISING

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61722/jiem.v3i12.7922

Abstract

Tujuan penelitian ini adalah Untuk mengetahui pengaruh fasilitas kesehatan dan kualitas pelayanan terhadap kepuasan pasien klinik Widya Dharma Husada Pamulang, baik secara parsial maupun simultan.Penelitian ini menggunakan pendekatan kuantitatif dan bersifat empiris. Tempat penelitian dilakukan di Klinik Widya Dharma Husada Kota Tangerang Selatan. Dalam penelitian ini yang menjadi populasi adalah pasien Klinik Widya Dharma Husada Pamulang selama 1 tahun yaitu periode Januari sampai dengan Desember 2024, yaitu sebanyak 18.005 pasien sedangkan penentuan jumlah sampel dalam penelitian ini menggunakan rumus Slovin dengan tingkat error 10%, diperoleh sebanyak 99 responden. Teknik analisis data menggunakan uji asumsi klasik, regresi linier berganda dan uji hipotesis. Hasil penelitian ini diketahui bahwa Secara parsial Fasilitas Kesehatan berpengaruh positif dan signifikan terhadap Kepuasan Pasien pada Klinik Widya Dharma Husada Pamulang, hal ini dapat dibuktikan dengan hasil uji hipotesis diperoleh nilai thitung > ttabel atau (15,831 > 1,660) dan diperkuat dengan probability significancy 0,000 < 0,05 dengan nilai persamaan regresi Y = 3,292 + 0,656X1. Secara parsial Kualitas Pelayanan berpengaruh positif dan signifikan terhadap Kepuasan Pasien pada Klinik Widya Dharma Husada Pamulang, hal ini dapat dibuktikan dengan hasil uji hipotesis diperoleh t hitung > t tabel atau (30,190 > 1,660) dan diperkuat dengan probability signifcancy 0,000 < 0,05 dengan nilai persamaan regresi Y = 3,821 + 0,907X2. Dan secara simultan Fasilitas Kesehatan dan Kualitas Pelayanan berpengaruh secara signifikan terhadap Kepuasan Pasien pada Klinik Widya Dharma Husada Pamulang, hal ini dapat dibuktikan dengan nilai Fhitung > Ftabel atau (486,159 > 3,09), hal ini juga dipersedang dengan p value < Sig.0,05 atau (0,000 < 0,05)n dengan diperoleh persamaan regresi Y = 2,095 + 0,116X1 + 0,785X2.
PENGARUH KUALITAS PRODUK DAN ONLINE CUSTOMER REVIEW TERHADAP MINAT BELI KONSUMEN PADA RIDHO BAKSO BAKWAN MALANG DI BINTARO Adiva Salsabila; Irmal Irmal
JURNAL ILMIAH EKONOMI DAN MANAJEMEN Vol. 3 No. 12 (2025): Desember
Publisher : CV. KAMPUS AKADEMIK PUBLISING

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61722/jiem.v3i12.7926

Abstract

Abstract. This study aims to determine the effect of Product Quality (X1) andOnline Customer Review (X2) on Consumer Purchase Interest (Y) at Ridho BaksoBakwan Malang in Bintaro, both partially and simultaneously. The research methodused is the associative method with a quantitative approach and a sample of 95respondents. The results show that Product Quality has a positive and significant effecton Consumer Purchase Interest, as evidenced by the t-value (9.020) > t-table(1.661) and significance value (< 0.001) < (0.05). Similarly, OnlineCustomer Reviews also have a positive and significant effect, with a t-value(11.225) > t-table (1.661) and a significance value (< 0.001) < (0.05). Furthermore, simultaneously, both variables positively and significantly influenceConsumer Purchase Interest, as evidenced by the F-test with an F-count value (77.175) > F-table(3.094) and a significance value (< 0.001) < (0.05). This finding is reinforced by theCoefficient of Determination (R2) of 0.627, which confirms that 62.7% of the variation inConsumer Purchase Interest is explained by Product Quality and Online Customer Reviews. Keywords: Product Quality, Online Customer Reviews, Consumer Purchase Interest.
PENGARUH DIGITAL MARKETING DAN KUALITAS PELAYANAN TERHADAP KEPUASAN KONSUMEN PADA TOKO PAKAIAN MUSLIM ILHAM Nabila Dwi Cahyani; Elizabeth Tika Kristina Hartuti
JURNAL ILMIAH EKONOMI DAN MANAJEMEN Vol. 3 No. 12 (2025): Desember
Publisher : CV. KAMPUS AKADEMIK PUBLISING

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61722/jiem.v3i12.7927

Abstract

Abstract. This study aims to determine the effect of Digital Marketing and service quality on customer satisfaction at Ilham Muslim Clothing Store in Cisauk, Tangerang Regency. The research method used is an associative method with a quantitative approach. Data collection was carried out by distributing questionnaires to 97 respondents selected using the Slovin technique from a population of 3,656 consumers. The data were analyzed using validity and reliability tests, multiple linear regression, t-tests, F-tests, and the coefficient of determination to examine the effect of the independent variables, namely Digital Marketing (X1) and service quality (X2), on the dependent variable of customer satisfaction (Y). The results showed that Digital Marketing had a positive and significant effect on customer satisfaction with a t-value of 9.475 > 1.661 and a significance of 0.000. Service quality also had a positive and significant effect on customer satisfaction with a t-value of 10.890 > 1.661 and a significance of 0.000. Simultaneously, Digital Marketing and service quality have a positive and significant effect on customer satisfaction with an F-value of 73.294 > 3.093 and a determination value of 60.9%. Thus, the better the implementation of Digital Marketing and service quality, the higher the level of customer satisfaction at Ilham Muslim Clothing Store. Keywords: Digital Marketing, Service Quality, Customer Satisfaction
Pengaruh NPL dan LDR Terhadap ROA Bank BUMN Guva Tirta Aji; Dika Puspitaningrum
JURNAL ILMIAH EKONOMI DAN MANAJEMEN Vol. 3 No. 12 (2025): Desember
Publisher : CV. KAMPUS AKADEMIK PUBLISING

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61722/jiem.v3i12.7930

Abstract

The banking sector, particularly State-Owned Banks (BUMN), is a crucial pillar of financial system stability and a key driver of national economic activity. This dual strategic role requires state-owned banks to maintain profitability (measured by Return on Assets/ROA) while simultaneously controlling inherent risks, particularly credit risk and liquidity risk. The primary objective of this investigation is to empirically evaluate the influence of credit risk, proxying via Non-Performing Loans (NPLs), alongside liquidity risk, characterized by the Loan to Deposit Ratio (LDR), regarding the Return on Asset (ROA) within state-owned banks in Indonesia. The analysis utilizes secondary datasets extracted from the quarterly financial statements of state-owned banks listed on the Indonesia Stock Exchange, procured from authoritative banking disclosures and the Indonesian Banking Statistics released by the Financial Services Authority (OJK). The research approach used is quantitative associative causality through panel data regression analysis, with narrative presentation and interpretation of the results without the use of mathematical formulas. The main outcomes reveal that Non-Performing Loans possess a substantial negative influence on Return on Asset, implying that an escalation in Non-Performing Loans intensifies the burden on bank earnings due to elevated provisioning costs (CKPN). In contrast, the Loan to Deposit Ratio demonstrates a positive yet statistically insignificant influence on Return on Asset. This lack of significance is associated with the state-owned bank's policy of maintaining liquidity at a safe level, which has resulted in increased cost of funds and the operating expenses relative to operating income (BOPO) metric, thereby neutralizing the prospective profit gains resulting from vigorous credit growth. The deductions from this study highlight the necessity of reinforcing more proactive credit risk management and optimizing funding strategies to reduce operating costs and drive sustainable profitability.
ANALISIS LINGKUNGAN KERJA DALAM RANGKA MENINGKATKAN KINERJA PEGAWAI PADA KANTOR KELURAHAN GROGOL KECAMATAN LIMO KOTA DEPOK Atfal Fadilah; Aden Prawiro Sudarso
JURNAL ILMIAH EKONOMI DAN MANAJEMEN Vol. 3 No. 12 (2025): Desember
Publisher : CV. KAMPUS AKADEMIK PUBLISING

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61722/jiem.v3i12.7942

Abstract

Abstract. This study aims to analyze the influence of the work environment on improving employee performance at the Grogol Urban Village Office, Limo District, Depok City. The work environment is a critical factor that can drive employee motivation, comfort, and productivity in carrying out their duties. This research uses a descriptive qualitative approach with data collection techniques including observation, interviews, and documentation. The findings show that several aspects of the work environment, such as workplace facilities, cleanliness, air circulation, and coworker relations, still need improvement. A supportive and comfortable work environment has been proven to enhance employee performance in terms of quality, quantity, responsibility, and attitude. Therefore, improving work environment conditions is a strategic step toward achieving optimal employee performance. Keywords: Work Environment, Employee Performance, Grogol Urban Village, Human Resources
PENGARUH REWARD DAN BUDAYA ORGANISASI TERHADAP KINERJA KARYAWAN PADA PT TOP PROPERTI INDONESIA Nadia Anggraeni; Ahmad Nazir
JURNAL ILMIAH EKONOMI DAN MANAJEMEN Vol. 3 No. 12 (2025): Desember
Publisher : CV. KAMPUS AKADEMIK PUBLISING

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61722/jiem.v3i12.7943

Abstract

Abstract. This research aims to determine the influence of rewards and organizational culture on employee performance at PT Top Properti Indonesia, both partially and simultaneously. This type of associative research with a quantitative approach. The research sample was 73 respondents. The data analysis methods used in the research include instrument tests consisting of validity tests, reliability tests, classic assumption tests consisting of normality tests, multicollinearity tests, heteroscedasticity tests, multiple linear regression tests, correlation coefficients, coefficient of determination tests, hypothesis tests consisting of partial t tests and simultaneous f tests. The research results show that rewards have an influence on employee performance with a calculated t value > t table or (8.993 > 1,994) and a significance value of 0.000 < 0.05. Organizational culture has a positive and significant influence on employee performance with a calculated t value > t table or (9.051 > 1,994) and a significance value of 0.000 < 0.05. Rewards and Organizational Culture have a positive and significant influence on employee performance with a calculated F value > F table or (57.033 > 3.130.) and a significance value of 0.000 < 0.05. The results of the R-square value show that Reward and Organizational Culture together have an influential contribution to employee performance variables of 62%, while the remaining 38% is influenced by other factors or variables that were not studied. Keywords: Reward, Organizational Culture, Employee Performance
PENGARUH PENGALAMAN KERJA DAN LINGKUNGAN KERJA TERHADAP KINERJA KARYAWAN PADA PT PESAT SERVIS INDUSTRI TANGERANG SELATAN Nafa Anisafitri; Ahmad Nazir
JURNAL ILMIAH EKONOMI DAN MANAJEMEN Vol. 3 No. 12 (2025): Desember
Publisher : CV. KAMPUS AKADEMIK PUBLISING

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61722/jiem.v3i12.7945

Abstract

Abstract. The purpose of this study is to determine the effect of Work Experience and Work Environment on Employee Performance at PT Pesat Servis Industri in South Tangerang, both partially and simultaneously. The research method used is a quantitative method. The population in this study were all employees of PT Pesat Servis Industri South Tangerang, totaling 60 respondents with a sample of 60 respondents. Data analysis techniques used data instrument tests, classical assumption tests, linear regression tests, correlation coefficient tests, determination coefficient tests, and hypothesis tests. The results showed that Work Experience had a significant effect on Employee Performance with the regression equation Y = 10.654 + 0.741 X1, the correlation coefficient value was 0.772, the determination coefficient had a contribution of 57.9%, and the hypothesis test obtained t count> t table (9.239> 2.002) which means H01 was rejected and Ha1 was accepted. The work environment significantly influences employee performance, with the regression equation Y = 6.211 + 0.892 X2, a correlation coefficient of 0.851, a coefficient of determination contributing 72.4%, and a hypothesis test showing a calculated t-value > t-table (12.338 > 2.002), indicating that H02 is rejected and Ha2 is accepted. Work experience and work environment significantly influence employee performance, with the regression equation Y = 2.570 + 0.338 X1 + 0.637 X2, a correlation coefficient of 0.888, a coefficient of determination contributing 78.9%, and a hypothesis test showing a calculated F-value > F-table (106.472 > 3.16), indicating that H03 is rejected and Ha3 is accepted. Keywords: Work Experience, Work Environment, Employee Performance
PENERAPAN DATA BASE PADA UMKM ROTI BAKAR DENGAN MICROSOFT ACCESS Salsabila Ramadhani; Wiratama, Samuel; Alycia Putri; Sekar Laksita Gayatri; Cristin Simanjuntak; Putri Haya Azzahra; Adisya Fauziah Jazmine Daulay; Suhendi Irawan
JURNAL ILMIAH EKONOMI DAN MANAJEMEN Vol. 4 No. 1 (2026): Januari
Publisher : CV. KAMPUS AKADEMIK PUBLISING

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61722/jiem.v4i1.7946

Abstract

Micro, Small, and Medium Enterprises (UMKM) are a sector that contributes significantly to the national economy. However, many UMKM actors still manage business information manually, especially in recording sales data, inventory, and daily transactions. This traditional recording method often causes various problems, such as a high risk of data entry errors, the possibility of losing archives, and difficulties in searching for information when needed. These obstacles can reduce operational effectiveness and potentially hinder business growth in the long term. Based on these conditions, this study was conducted with the aim of implementing a database system for a Toast Bread UMKM using Microsoft Access. The application of this system is expected to provide a more efficient, organized, and easily accessible alternative for data management whenever needed. To collect the data, the researcher conducted direct interviews with Toast Bread vendors operating around the Vocational School of IPB University. From the interview process, important information needed by the vendors was identified, such as raw material stock data, menu lists, sales frequency, and daily report requirements. The findings of this study show that the use of a Microsoft Access-based database provides positive impacts for UMKM. The system helps simplify data storage and processing, as well as produce faster and more accurate reports. In addition, more structured data access also helps UMKM actors make business decisions more precisely. Overall, the implementation of Microsoft Access has proven to increase efficiency, accuracy, and professionalism in data management for the Toast Bread UMKM, thus supporting the business to grow in a more organized and sustainable way.
Pengaruh Gaya Kepemimpinan Dan Lingkungan Kerja Fisik Terhadap Kinerja Karyawan Customer Service Pada Bank Panin Cabang Utama Palmerah Ridho Agustin; Dodi Prasada
JURNAL ILMIAH EKONOMI DAN MANAJEMEN Vol. 4 No. 1 (2026): Januari
Publisher : CV. KAMPUS AKADEMIK PUBLISING

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61722/jiem.v4i1.7950

Abstract

Abstrak. The purpose of this study was to determine the effect of leadership style and work environment on the performance of customer service employees at bank panin palmerah main branch. This research method uses quantitative methods with a sample size of 65 respondents, the data analysis techniques used are: validity test, reliability test, normality test, multicollinearity test, autocorrelation test, heteroscedasticity test, simple linear regression test, multiple linear regression test, simple correlation coefficient test, multiple correlation coefficient test, coefficient of determination analysis test, t test and f test. Based on the results of the t test, it is found that the leadership style (X1) has a positive and significant effect on the employee performance variable (Y). at Bank Panin Palmerah Main Branch. This is evidenced by the t value of 12.953> 1.998 and the significance value for the leadership style variable (X1) of 0.000 <0.05. Based on the results of the t test, the t value obtained for the work environment (X2) has a positive and significant effect on the employee performance variable (Y). at Bank Panin Palmerah Main Branch. Evidenced by the t value of 14.658> 1.998 and a significance value of 0.000 <0.05. Based on the results of the f test, the calculated f value of leadership style (X1) and work environment (X2) simultaneously has a positive and significant effect on employee performance (Y). at Bank Panin Palmerah Main Branch. Evidenced by the calculated F value of 125.007> 3.15 and a significance value of 0.000 <0.05. Keywords: Leadership Style, Work Environment, Employee Performance.
Pengaruh Motivasi Kerja Dan Disiplin Terhadap Kinerja Karyawan Koperasi Kasih Indonesia Cilincing Jakarta Utara Asep Rifaldi Agustian; Eko Sudarso
JURNAL ILMIAH EKONOMI DAN MANAJEMEN Vol. 4 No. 1 (2026): Januari
Publisher : CV. KAMPUS AKADEMIK PUBLISING

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61722/jiem.v4i1.7951

Abstract

Abstrak. This research was conducted at the Kasih Indonesia Cooperative in Cilincing, North Jakarta, which aims to determine the effect of Motivation and Work Discipline on Employee Performance at the Kasih Indonesia Cooperative in Cilincing, North Jakarta, both partially and simultaneously. The method used is saturated sampling using a sample of 60 employees. Data analysis uses validity tests, reliability tests, classical assumption tests, regression analysis, correlation tests, determination coefficient analysis and hypothesis tests (T and F). The results of this study are that Motivation has a positive and significant effect on Employee Performance. This is based on the results of the regression test obtained by the regression equation Y = 16.493 + 0.610 X1 and the results of the hypothesis test obtained with a Tcount value > Ttable or (7.762 > 2.002), this is strengthened by a probability significance of 0.00 <0.05, thus H0 is rejected and H1 is accepted, meaning there is a partial significant effect between motivation on employee performance at the Kasih Indonesia Cooperative in Cilincing, North Jakarta. Work Discipline has a positive and significant effect on employee performance. This is based on the results of the regression test obtained the regression equation Y = 15.818 + 0.587 X2 and the results of the hypothesis test obtained with a value of Thitung> Ttabel (6.803> 2.002), this is strengthened by a probability significance of 0.00 <0.05, thus H0 is rejected and H2 is accepted meaning there is a significant partial influence between work discipline on employee performance at the Kasih Indonesia Cooperative Cilincing North Jakarta. Motivation and Work Discipline have a positive and significant effect on employee performance. This is based on the results of the regression test Y = 8.268 + 0.433X1 + 0.362X2 and the results of the hypothesis test obtained with a value of Fhitung> Ftabel or (49.663> 2.770), this is also strengthened by a ρ value <Sig 0.050 or (0.00 <0.05). Thus H0 is rejected and H3 is accepted. This means that there is a significant simultaneous influence between motivation and work discipline on employee performance at the Kasih Indonesia Cooperative in Cilincing, North Jakarta.  

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