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Socio-political Communication and Policy Review
Published by CV. Lenggogeni Data Publishing
ISSN : -     EISSN : 30465141     DOI : https://doi.org/10.61292/shkr
Core Subject : Economy, Humanities, Science, Social,
Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Law, Crime, Criminology & Criminal Justice Social Sciences
Socio political Communication and Policy Review is an academic journal that focuses on research and analysis in the fields of social, humanities, communication, and policy. The journal aims to be an intellectual platform that provides a platform for researchers, academics, and practitioners to share thoughts, research findings, and critical views related to various aspects of social life and policy. The journal s topic coverage includes, but is not limited to: Social and Humanities Examines aspects of human life, including culture, history, sociology, anthropology, and psychology. Communication Explores communication dynamics in various contexts, such as mass media, interpersonal communication, organizational communication, and communication technology. Policy: Presents policy analysis in various fields, such as public policy, social policy, education policy, and environmental policy.
Arjuna Subject : Ilmu Sosial - Ilmu Sosial (Lain-Lain)
Articles 10 Documents
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Search results for , issue "Vol. 2 No. 5 (2025)" : 10 Documents clear
Pelayanan Publik Berbasis Digital Melalui Sistem Informasi Manajemen Nikah (SIMKAH) Pada Kantor Urusan Agama Denpasar Utara Wiranda, Ni Made Dea Putri; Wirantari, I Dewa Ayu Putri; Weterani, Ni Putu Karnhura
Socio-political Communication and Policy Review Vol. 2 No. 5 (2025)
Publisher : Lenggogeni Data Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61292/shkr.279

Abstract

Tujuan dari penelitian ini adalah untuk mengetahui kualitas pelayanan publik berbasais digital melalui Sistem Informasi Manajemen Nikah (SIMKAH) pada kantor urusan agama Denpasar UtaraPenelitian ini menggunakan jenis penelitian kualitatif dengan pendekatan deskriptif. Pemilihan informan dalam penelitian ini dilakukan dengan metode purposive sampling. Peneliti menggunakan teori Electronic Government Quality atau e-gov quall untuk mengukur kualitas dari pelayanan publik berbasis digital dengan enam indikator yaitu ease of use (kemudahan penggunaan), trust (kepercayaan),Functionality of the interaction (fungsi interaksi), reliability (keandalan), content and appearance of information (konten dan tampilan informasi), citizen support (dukungan terhadap pengguna). Berdasarkan hasil penelitian terkait kualitas pelayanan public berbasis digital melalui sistem informasi manajemen nikah (SIMKAH) pada kantor urusan agama Denpasar Utara secara umum dinilai cukup bak. Lima dari eman indikator E-Gov Qual yaitu ease of use, trust, functionality of interaction, content and appearance of information dan citizen support telah berjalan dengan optimal dan mendapat tanggapan positif dari pengguna. Namun demikian pada indikator reliability masih ditemukan kendala khususnya dalam hal aksesibilitas dan ketersedian akses. Rekomendasi penelitian ini adalah agar menyediakan situs website alternatif untuk mengakses layanan SIMKAH guna mengantisipasi gangguan saat sistem utama mengalami lonjakan akses atau mengalami error. Kata kunci : Pelayanan Publik Digital, Kualitas Pelayanan, Sistem Informasi Abstract The purpose of this study is to examine the quality of digital-based public services through the Marriage Management Information System (SIMKAH) at the Office of Religious Affairs (KUA) in North DenpasarThis study employs a qualitative research method with a descriptive approach. Informants were selected using purposive sampling. The researcher used the Electronic Government Quality (E-Gov Qual) theory to measure the quality of digital public services, which consists of six indicators: ease of use, trust, functionality of the interaction, reliability, content and appearance of information, and citizen support. Based on the research findings, the quality of digital public services through SIMKAH at the North Denpasar Office of Religious Affairs is generally considered to be quite good. Five out of the six E-Gov Qual indicators—ease of use, trust, functionality of interaction, content and appearance of information, and citizen support—have been implemented optimally and received positive responses from users. However, issues remain in the reliability indicator, particularly in terms of accessibility and the availability of system access. The study recommends that an alternative website be provided to access SIMKAH services in order to anticipate disruptions when the main system experiences access overload or technical errors.
Implementasi Fungsi Pengawasan Dalam Perspektif Pemberdayaan Petugas di Lembaga Pemasyarakatan Kelas IIA Kerobokan Meranggi, I Nyoman Trisna Wahyu Raharja; Wijaya, Komang Adi Sastra; Veratiani, Gek Aris
Socio-political Communication and Policy Review Vol. 2 No. 5 (2025)
Publisher : Lenggogeni Data Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61292/shkr.280

Abstract

This study aims to analyze the implementation of the supervisory function from the perspective of staff empowerment at Class IIA Kerobokan Correctional Facility. The prison faces significant challenges, including severe overcrowding-with an occupancy rate exceeding 254% of its ideal capacity-along with limited human resources and inadequate facilities. A qualitative descriptive approach was used, employing data collection techniques such as interviews, observation, and documentation involving prison staff, inmates, and relevant stakeholders. The implementation framework proposed by George Edward III, which includes communication, resources, disposition, and bureaucratic structure, served as the basis for analysis. The findings reveal that the supervisory function is not yet optimal due to a lack of human resources, insufficient training, and high workloads. Although communication among staff is generally effective, implementation remains constrained by limited infrastructure and the absence of supportive technologies. While staff exhibit a generally positive disposition, this needs to be reinforced by a more adaptive bureaucratic structure and concrete policy support. Therefore, empowering staff through capacity building, regular training, and the provision of adequate facilities is essential to enhance supervisory effectiveness and the success of inmate rehabilitation programs. Abstrak Penelitian ini bertujuan untuk menganalisis implementasi fungsi pengawasan dalam perspektif pemberdayaan petugas di Lembaga Pemasyarakatan (Lapas) Kelas IIA Kerobokan. Lapas ini menghadapi tantangan serius berupa overkapasitas dengan tingkat hunian mencapai lebih dari 254% dari kapasitas ideal, serta keterbatasan sumber daya manusia (SDM) dan fasilitas. Penelitian ini menggunakan pendekatan kualitatif deskriptif dengan teknik pengumpulan data melalui wawancara, observasi, dan dokumentasi terhadap petugas lapas, narapidana, dan pemangku kepentingan terkait. Teori implementasi kebijakan George Edward III digunakan sebagai kerangka analisis dengan indikator komunikasi, sumber daya, disposisi (sikap), dan struktur birokrasi. Hasil penelitian menunjukkan bahwa fungsi pengawasan belum berjalan optimal akibat keterbatasan SDM, kurangnya pelatihan, dan beban kerja tinggi. Meskipun komunikasi antar petugas cukup baik, implementasi pengawasan masih terkendala oleh minimnya fasilitas fisik dan sistem pendukung teknologi. Disposisi petugas yang umumnya positif perlu didukung oleh struktur birokrasi yang lebih adaptif dan dukungan kebijakan yang nyata. Oleh karena itu, pemberdayaan petugas melalui peningkatan kapasitas, pelatihan rutin, dan penyediaan sarana prasarana yang memadai menjadi faktor penting untuk meningkatkan efektivitas pengawasan dan keberhasilan program pembinaan. Kata Kunci: Implementasi Kebijakan, Pemberdayaan Petugas, Pengawasan, Lapas, Overkapasitas
Implementasi Sistem Coretax dalam digitalisasi sistem perpajakan Indonesia: Studi Kasus Bidang Keberatan, Banding, dan Pengurangan Kanwil DJP Jakarta Pusat Abigail, Christea Nicole; Wijaya, Komang Adi Sastra
Socio-political Communication and Policy Review Vol. 2 No. 5 (2025)
Publisher : Lenggogeni Data Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61292/shkr.278

Abstract

This study examines the implementation of the Coretax Integrated Tax Administration System in the digitalization of Indonesia’s tax system, focusing on a case study of the objection, appeal, and reduction units at the Regional Office of the Directorate General of Taxes in Central Jakarta. Coretax is an integrated tax system based on information technology designed to simplify administrative processes, increase transparency, and accelerate tax services. This research uses a qualitative approach to analyze the effectiveness of Coretax in improving the handling of tax disputes as well as the technical and operational challenges encountered during implementation. The results indicate that Coretax enhances the efficiency and accountability of tax services, although there are still system-related issues that require continuous improvement. This study provides recommendations for strengthening technological infrastructure and human resource training to ensure the digitalization of taxation through Coretax runs optimally and supports national tax reform. Abstrak Penelitian ini mengkaji implementasi Sistem Inti Administrasi Perpajakan (Coretax) dalam digitalisasi sistem perpajakan Indonesia, dengan fokus studi kasus pada bidang keberatan, banding, dan pengurangan di Kantor Wilayah Direktorat Jenderal Pajak Jakarta Pusat. Coretax merupakan sistem perpajakan terintegrasi berbasis teknologi informasi yang dirancang untuk menyederhanakan proses administrasi, meningkatkan transparansi, dan mempercepat layanan perpajakan. Penelitian ini menggunakan pendekatan kualitatif untuk menganalisis efektivitas Coretax dalam memperbaiki proses penanganan sengketa pajak serta tantangan teknis dan operasional yang dihadapi selama implementasi. Hasil penelitian menunjukkan bahwa Coretax mampu meningkatkan efisiensi dan akuntabilitas pelayanan perpajakan, namun masih terdapat kendala sistem yang memerlukan perbaikan berkelanjutan. Studi ini memberikan rekomendasi untuk penguatan infrastruktur teknologi dan pelatihan sumber daya manusia agar digitalisasi perpajakan melalui Coretax dapat berjalan optimal dan mendukung reformasi perpajakan nasional. Kata Kunci: Coretax, Direktorat Jenderal Pajak, Sistem Perpajakan, Efektivitas
Pengaruh Gaya Kepemimpinan Terhadap Kinerja Pegawai Pada Kantor Wilayah Kementerian Hukum (KEMENKUM) Provinsi Bali Prastana, I Gede Krisna; Prabawati, Ni Putu Anik; Veratiani, Gek Aris
Socio-political Communication and Policy Review Vol. 2 No. 5 (2025)
Publisher : Lenggogeni Data Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61292/shkr.281

Abstract

This study aims to analyze the influence of leadership style on employee performance at the Regional Office of the Ministry of Law (KEMENKUM) in Bali Province. Leadership style plays an important role in increasing work motivation, discipline, and employee productivity. The approach used is quantitative with an associative method. The results of the study indicate that leadership style has a positive and significant effect on employee performance. Other findings reveal that there is still a 2–3% absenteeism rate per month and an average of more than 100 instances of tardiness each month, indicating weaknesses in supervision and work discipline. The dominant democratic and affiliative leadership styles have not been fully effective in improving employee discipline. Therefore, this study recommends the importance of implementing a more assertive, adaptive, and balanced leadership style to drive optimal improvements in employee performance. Keywords: Bali Provience; Employee Performance; Leadership Style; Ministry of Law Abstrak Penelitian ini bertujuan untuk menganalisis pengaruh gaya kepemimpinan terhadap kinerja pegawai pada Kantor Wilayah Kementerian Hukum (KEMENKUM) Provinsi Bali. Gaya kepemimpinan memegang peranan penting dalam meningkatkan motivasi kerja, kedisiplinan, serta produktivitas pegawai. Pendekatan yang digunakan adalah kuantitatif dengan metode asosiatif. Hasil penelitian menunjukkan bahwa gaya kepemimpinan berpengaruh positif dan signifikan terhadap kinerja pegawai. Temuan lain mengungkapkan bahwa masih terdapat 2–3% tingkat absensi per bulan serta ratarata lebih dari 100 kejadian keterlambatan setiap bulan, yang mengindikasikan masih lemahnya aspek pengawasan dan kedisiplinan kerja. Gaya kepemimpinan demokratis dan afiliatif yang dominan belum sepenuhnya efektif dalam meningkatkan kedisiplinan pegawai. Oleh karena itu, penelitian ini merekomendasikan pentingnya penerapan gaya kepemimpinan yang lebih tegas, adaptif, dan berimbang agar dapat mendorong peningkatan kinerja pegawai secara lebih optimal. Kata Kunci: Gaya Kepemimpinan; Kinerja Pegawai; Kementerian Hukum; Provinsi Bali
Implementasi Layanan Inovasi Samsat Keliling Dalam Meningkatkan Pelayanan Pembayaran Pajak Kendaraan Bermotor Di Kantor Samsat Bersama Denpasar Pangestu, Hanang Shadan; Wijaya, Komang Adi Sastra; Yudartha, I Putu Dharmanu
Socio-political Communication and Policy Review Vol. 2 No. 5 (2025)
Publisher : Lenggogeni Data Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61292/shkr.282

Abstract

This study aims to analyze the implementation of the innovative mobile SAMSAT service (SAMSAT Keliling) in improving motor vehicle tax payment services at the Joint SAMSAT Office in Denpasar. This research employs a qualitative method with a descriptive approach. The study is based on Merilee S. Grindle’s policy implementation theory, which emphasizes two main aspects: the content of policy and the context of implementation. The findings indicate that the mobile SAMSAT service enhances public access, improves time efficiency, and encourages greater taxpayer compliance. Supporting factors in implementation include regulatory support, infrastructure readiness, and synergy among related institutions. Conversely, inhibiting factors include limited vehicle units, uneven distribution of information, and the continued use of unofficial brokers (calo) by some community members. Based on these findings, the study recommends increasing public outreach, adding more operational vehicles, and strengthening supervision to combat the use of brokers, in order to optimize service effectiveness. Abstrak Penelitian ini bertujuan untuk menganalisis implementasi layanan inovasi SAMSAT Keliling dalam meningkatkan pelayanan pembayaran Pajak Kendaraan Bermotor (PKB) di Kantor SAMSAT Bersama Denpasar. Jenis penelitian yang digunakan adalah penelitian kualitatif dengan pendekatan deskriptif. Teori yang digunakan dalam penelitian ini adalah teori implementasi kebijakan dari Merilee S. Grindle, yang menekankan pada dua aspek utama yaitu content of policy dan context of implementation. Hasil penelitian menunjukkan bahwa layanan SAMSAT Keliling memberikan kemudahan akses bagi masyarakat, meningkatkan efisiensi waktu, serta mendorong peningkatan kepatuhan wajib pajak. Faktor pendukung implementasi antara lain dukungan regulasi, infrastruktur, serta sinergi antarinstansi terkait. Sementara itu, faktor penghambat meliputi keterbatasan jumlah armada, persebaran informasi yang belum merata, dan keberadaan jasa calo yang masih dimanfaatkan sebagian masyarakat. Berdasarkan temuan tersebut, penelitian ini merekomendasikan peningkatan sosialisasi, penambahan unit kendaraan operasional, serta penguatan pengawasan terhadap praktik percaloan agar efektivitas layanan semakin optimal. Kata kunci: SAMSAT Keliling, Implementasi Kebijakan, Pajak Kendaraan Bermotor
Membangun Kebijakan Publik yang Tangguh: Pembelajaran dari Pandemi COVID-19 di Indonesia Kennedy, Alexander
Socio-political Communication and Policy Review Vol. 2 No. 5 (2025)
Publisher : Lenggogeni Data Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61292/shkr.283

Abstract

This study seeks to evaluate whether Indonesia’s experience in facing the COVID-19 pandemic has led to a stronger and more resilient public policy formulation. It aims to explore how the crisis influenced cross-sector collaboration, transparency in communication, and flexibility in policymaking. Using a normative juridical approach, the research analyzes primary, secondary, and tertiary legal materials. This method enables a legal framework–based examination of policy responses and their evolution during and after the pandemic. The analysis reveals that the pandemic pushed the Indonesian government to improve inter-agency coordination, strengthen public communication strategies, and involve the community more actively in policymaking. These changes reflect an integration of lessons learned from the crisis into public policy principles such as transparency, good governance, and effective public service delivery. The experience of managing the COVID-19 crisis has shaped a more responsive, transparent, and inclusive approach to public policy formulation in Indonesia. This transformation enhances the country’s readiness to address future challenges through resilient governance practices. Keywords: Public Policy, Covid-19, Policy Flexibility, Legal Politics. Abstrak Penelitian ini bertujuan untuk mengevaluasi apakah pengalaman Indonesia dalam menghadapi pandemi COVID-19 telah menghasilkan perumusan kebijakan publik yang lebih kuat dan tangguh. Penelitian ini juga bertujuan untuk mengeksplorasi bagaimana krisis tersebut memengaruhi kolaborasi lintas sektor, transparansi dalam komunikasi, dan fleksibilitas dalam pembuatan kebijakan. Dengan menggunakan pendekatan yuridis normatif, penelitian ini menganalisis bahan hukum primer, sekunder, dan tersier. Pendekatan ini memungkinkan pemeriksaan respons kebijakan dan perkembangannya selama dan setelah pandemi berdasarkan kerangka hukum. Hasil analisis menunjukkan bahwa pandemi mendorong pemerintah Indonesia untuk meningkatkan koordinasi antar lembaga, memperkuat strategi komunikasi publik, dan melibatkan masyarakat secara lebih aktif dalam proses pembuatan kebijakan. Perubahan ini mencerminkan integrasi pelajaran yang diperoleh dari krisis ke dalam prinsip-prinsip kebijakan publik, seperti transparansi, tata kelola yang baik, dan pelayanan publik yang efektif. Pengalaman dalam mengelola krisis COVID-19 telah membentuk pendekatan perumusan kebijakan publik di Indonesia yang lebih responsif, transparan, dan inklusif. Transformasi ini meningkatkan kesiapan negara dalam menghadapi tantangan di masa depan melalui praktik pemerintahan yang tangguh.
Digital Transformation in Population Administration Services: Evaluating the Akudicari Application through Good Governance Principles Yolanda, Agnes Yosi; Wirantari, I Dewa Ayu Putri
Socio-political Communication and Policy Review Vol. 2 No. 5 (2025)
Publisher : Lenggogeni Data Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61292/shkr.284

Abstract

This study investigates the digital transformation of population administration services in Indonesia, with a particular focus on the implementation of the Akudicari application at the Department of Population and Civil Registration (Disdukcapil) in Badung Regency, Bali. Population administration services, including the issuance of identity cards, family cards, and birth certificates, are fundamental to ensuring citizens’ legal identity and access to education, health, and social welfare. However, these services have long been constrained by bureaucratic inefficiencies, lengthy procedures, and the persistent problem of service brokerage. The emergence of information and communication technology (ICT) provides new opportunities to overcome these challenges through digital innovation. Akudicari, launched in 2022, represents a local government initiative to enhance efficiency and accountability by allowing citizens to track the progress of their documents online in real time. The study applies a qualitative descriptive method, utilizing interviews, observations, and document analysis to evaluate Akudicari in relation to the principles of good governance—transparency, accountability, efficiency, responsiveness, and public participation. The findings indicate that Akudicari has significantly improved service effectiveness by reducing processing time by nearly 30 percent, providing transparency through open access to real-time information, and minimizing the role of intermediaries in administrative procedures. At the same time, challenges persist, particularly in rural areas, where digital literacy remains low and internet connectivity is inconsistent. Disparities in the digital competencies of civil servants also hinder the optimal use of the application. The study concludes that Akudicari is not only a technological innovation but also an instrument of governance reform that strengthens the relationship between government and citizens. However, its long-term sustainability requires continuous system upgrades, regular staff training, and inclusive community outreach. By addressing these challenges, Akudicari can serve as a scalable model for digital public service delivery in other regions of Indonesia and contribute to global discussions on e-government transformation.
Implementasi Aplikasi Denpasar Prama Sewaka pada Pelayanan Publik di Kota Denpasar dalam Perspektif E-Government Riani, Ni Wayan; Wijaya , Komang Adi Sastra; Girindra, Ida Ayu Githa
Socio-political Communication and Policy Review Vol. 2 No. 5 (2025)
Publisher : Lenggogeni Data Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61292/shkr.286

Abstract

This study aims to analyze the implementation of the Denpasar Prama Sewaka application in public services in Denpasar City using an e-government perspective. In addition to understanding how the Denpasar Prama Sewaka application is implemented, the author also explores how the government builds relationships with the public using an e-government perspective. This study uses qualitative research with a descriptive approach. Through qualitative research, the author will conduct research by understanding the subject's perspective, resulting in contextualization. The findings are broken down based on policy implementation indicators: organization, interpretation, and application. Furthermore, findings from an e-government perspective are divided into three categories: support, capacity, and value. From an organizational perspective, the author found overlapping employee structure in the management of the Denpasar Prama Sewaka application. In his interpretation, digital education and literacy need to be improved within the community, especially in Denpasar City, to avoid failures in the delivery of electronic-based services. Regarding the application, the public is sometimes confused about how to report complaints, given that there are two platforms: the website and the application. The findings from an e-government perspective include support, namely network support for the public so they can access the services provided in the Denpasar Prama Sewaka application. Furthermore, in terms of capacity, implementation shows a shortage of programmers, particularly in the ICT sector, which requires programming resources. Furthermore, in terms of value, this application is designed with a priority on complaint handling. The author's research concludes that the implementation of the Denpasar Prama Sewaka application has been quite successful, although public feedback still indicates the application is less responsive. Abstrak Penelitian ini bertujuan untuk menganalisis implementasi aplikasi Denpasar Prama Sewaka dalam pelayanan publik di Kota Denpasar menggunakan perspektif e-government. Disamping untuk mengetahui bagaimana implementasi dari aplikasi Denpasar Prama Sewaka, penulis juga menelusuri bagaimana pemerintah membangun hubungan dengan masyarakat dengan menggunakan perspektif e-government. Penelitian ini menggunakan jenis penelitian kualitatif dengan pendekatan deskriptif. Melalui jenis penelitian kualitatif penulis akan melakukan pencarian dengan memahami perspektif subjek sehingga menghasilkan suatu kontekstualisasi. Hasil temuan dipecah berdasarkan indikator implementasi kebijakan yaitu organisasi, interpretasi dan aplikasi. Kemudian temuan dalam perspektif e-government dibagi menjadi tiga yaitu support, capacity dan value. Hasil temuan dari sisi organisasi Dari sisi struktur pegawai, penulis menemukan adanya tumpang tindih pengelolaan aplikasi Denpasar Prama Sewaka. Dalam interpretasinya edukasi dan literasi digital perlu ditingkatkan dalam masyarakat khususnya di Kota Denpasar untuk menghindari kegagalan penyampaian layanan yang berbasis elektronik. Dari sisi aplikasi masyarakat terkadang masih bingung dalam melaporkan pengaduan, mengingat terdapat dua platform yakni menggunakan website dan aplikasi. Adapun penemuan dari perspektif e-government dari sisi support yaitu support jaringan kepada masyarakat agar dapat digunakan dalam mengakses layanan yang disediakan pada aplikasi Denpasar Prama Sewaka. Selanjutnya dari sisi capacity dalam implementasinya, terdapat kekurangan programmer terutama dibidang TIK yang memerlukan sumber daya programmer. Kemudian dari sisi value aplikasi ini di desain dengan mengutamakan sisi layanan aduan sebagai sisi yang diprioritaskan. Dari hasil penelitian yang penulis lakukan dapat disimpulkan bahwa implementasi aplikasi Denpasar Prama Sewaka telah berjalan cukup baik meskipun masih ditemukan respon masyarakat yang menyatakan aplikasi kurang responsif. Kata kunci: Implementasi, E-Government, Aplikasi Denpasar Prama Sewaka
Upaya UEFA dalam Internalisasi Norma Inklusivitas di Sepak Bola Eropa melalui Kampanye Equal Game Djati, Dave Matthew; Resen, Putu Titah Kawitri; Permana, Yedi Mulya
Socio-political Communication and Policy Review Vol. 2 No. 5 (2025)
Publisher : Lenggogeni Data Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61292/shkr.287

Abstract

Penelitian ini mengkaji upaya UEFA dalam menanamkan norma inklusivitas di sepak bola Eropa melalui kampanye "Equal Game" yang diluncurkan pada tahun 2017. Kampanye ini bertujuan untuk melawan berbagai bentuk diskriminasi, termasuk rasisme, intoleransi agama, ketidaksetaraan gender, serta eksklusi berdasarkan disabilitas dan orientasi seksual. Dengan menggunakan kerangka "siklus hidup norma" yang mencakup tahap kemunculan, kaskade, dan internalisasi, studi ini menunjukkan bagaimana UEFA secara aktif bertindak sebagai "norm entrepreneur ". Kampanye "Equal Game" menjadi sarana utama untuk menyebarkan pesan inklusivitas secara luas melalui kompetisi besar, klub, dan pemain, sehingga menciptakan tekanan sosial untuk adopsi norma tersebut. Hasilnya, prinsip-prinsip inklusivitas telah berhasil diintegrasikan ke dalam regulasi formal UEFA, federasi nasional, dan kebijakan klub. Proses ini menandai adanya internalisasi norma. Meskipun demikian, penelitian ini juga menyoroti adanya tantangan signifikan. Terdapat resistensi terhadap norma ini yang berasal dari konteks politik dan budaya lokal, seperti ideologi nasional yang kuat di Prancis (laïcité) dan sentimen etno-nasionalis di Hungaria. Hasil penelitan menunjukkan bahwa meskipun kampanye "Equal Game" telah berhasil menanamkan norma inklusivitas dalam banyak aspek sepak bola Eropa, keberhasilan utamanya bergantung pada kemampuan untuk mengatasi berbagai bentuk resistensi yang terus muncul. Kata kunci : Inklusivitas, Difusi Noma, Equal Game Abstract This study examines UEFA's efforts to instill norms of inclusivity in European football through its "Equal Game" campaign, launched in 2017. The campaign aims to combat various forms of discrimination, including racism, religious intolerance, gender inequality, and exclusion based on disability and sexual orientation. Using a "norm lifecycle" framework encompassing the stages of emergence, cascade, and internalization, the study demonstrates how UEFA actively acts as a "norm entrepreneur." The "Equal Game" campaign has become a key vehicle for disseminating inclusivity messages widely through major competitions, clubs, and players, creating social pressure for the norm's adoption. As a result, inclusivity principles have been successfully integrated into UEFA's formal regulations, national federations, and club policies. This process marks the internalization of the norm. However, the study also highlights significant challenges. Resistance to this norm stems from local political and cultural contexts, such as the strong national ideology (laïcité) in France and ethno-nationalist sentiment in Hungary. The research findings suggest that while the “Equal Game” campaign has been successful in embedding norms of inclusivity in many aspects of European football, its ultimate success depends on the ability to overcome the various forms of resistance that continue to emerge.
Efektivitas Pelayanan Dalam Penerbitan Kartu Keluarga melalui Taring Dukcapil di Dinas Kependudukan dan Pencatatan Sipil Kota Denpasar Setyawan, I Wayan Dedi Darma; Prayana, I Kadek Rian; Wetarani, Ni Putu Karnhura
Socio-political Communication and Policy Review Vol. 2 No. 5 (2025)
Publisher : Lenggogeni Data Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61292/shkr.288

Abstract

Population services, especially Family Card (KK) services, which are fast and efficient, have increased as the population of Denpasar City increases in 2024 to 673. 270 thousand people. In simplifying the administrative process, the Denpasar City Population and Civil Registration Office develops digital-based service innovations through the Taring Dukcapil program. However, in its implementation, several obstacles were found such as technical problems with the device, lack of socialization, limited employee competence, and unclear information. This research aims to understand the effectiveness of Family Card issuance services through Taring Dukcapil. The research uses a qualitative descriptive method with data collection techniques through observation, in-depth interviews, and documentation. Informants were selected purposively, and the analysis used Duncan's theory of effectiveness in Steers with indicators of purpose, integration and adaptation. The results of the study show that the service of issuing Family Cards through Taring Dukcapil is considered quite effective in simplifying the administrative process. Indicators of goals and adaptation have been achieved well, but the integration aspect is still not optimal, especially in terms of socialization and the availability of infrastructure. It is recommended that the Agency increase socialization activities to the community as well as maintain digital systems regularly and provide online assistance services such as call centers with officers who are responsive to technical obstacles. Abstrak Pelayanan kependudukan khusunya pelayanan Kartu Keluarga (KK) yang cepat dan efisien, mengalami peningkatan seiring meningkatnya jumlah penduduk Kota Denpasar pada tahun 2024 mencapai 673. 270 ribu jiwa. Dalam mempermudah proses administrasi, Dinas Kependudukan dan Pencatatan Sipil Kota Denpasar mengembangkan inovasi pelayanan berbasis digital melalui program Taring Dukcapil. Namun, dalam implementasinya, ditemukan beberapa kendala seperti gangguan teknis perangkat, kurangnya sosialisasi, keterbatasan kompetensi pegawai, serta ketidak jelasan informasi . Penelitian ini bertujuan untuk memahami efektivitas pelayanan penerbitan Kartu Keluarga melalui Taring Dukcapil. Penelitian menggunakan metode deskriptif kualitatif dengan teknik pengumpulan data melalui observasi, wawancara mendalam, dan dokumentasi. Informan dipilih secara purposive, dan analisis menggunakan teori efektivitas dari Duncan dalam Steers dengan indikator tujuan,integrasi dan adaptasi. Hasil penelitian menunjukkan bahwa pelayanan penerbitan Kartu Keluarga melalui Taring Dukcapil dinilai cukup efektif dalam mempermudah proses administrasi. Indikator tujuan dan adaptasi telah tercapai dengan baik, namun aspek integrasi masih kurang optimal, terutama dalam hal sosialisasi dan ketersediaan sarana prasarana. Disarankan agar Dinas meningkatkan kegiatan sosialisasi kepada masyarakat serta melakukan pemeliharaan sistem digital secara berkala dan menyediakan layanan bantuan online seperti call center dengan petugas yang responsif terhadap kendala teknis. Kata Kunci: Efektivitas Pelayanan, Kartu Keluarga, Taring Dukcapil, pelayanan publik

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