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Socio-political Communication and Policy Review
Published by CV. Lenggogeni Data Publishing
ISSN : -     EISSN : 30465141     DOI : https://doi.org/10.61292/shkr
Core Subject : Economy, Humanities, Science, Social,
Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Law, Crime, Criminology & Criminal Justice Social Sciences
Socio political Communication and Policy Review is an academic journal that focuses on research and analysis in the fields of social, humanities, communication, and policy. The journal aims to be an intellectual platform that provides a platform for researchers, academics, and practitioners to share thoughts, research findings, and critical views related to various aspects of social life and policy. The journal s topic coverage includes, but is not limited to: Social and Humanities Examines aspects of human life, including culture, history, sociology, anthropology, and psychology. Communication Explores communication dynamics in various contexts, such as mass media, interpersonal communication, organizational communication, and communication technology. Policy: Presents policy analysis in various fields, such as public policy, social policy, education policy, and environmental policy.
Arjuna Subject : Ilmu Sosial - Ilmu Sosial (Lain-Lain)
Articles 192 Documents
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Fenomena Balap Liar di Jalan Chairil Anwar, Kecamatan Bekasi Timur Achmad Kadi Perwiranegara Perwiranegara, Achmad Kadi; Kamajaya, Gede; Pramestisari, Nyoman Ayu Sukma
Socio-political Communication and Policy Review Vol. 1 No. 5 (2024)
Publisher : Lenggogeni Data Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61292/shkr.167

Abstract

This research focuses on the phenomenon of illegal racing on Chairil Anwar Street, East Bekasi District. The purpose of this research is to describe and analyze the phenomenon of illegal racing on Chairil Anwar Road, East Bekasi District. The research method used in the research is qualitative-descriptive. The theory used as a scalpel in analyzing this research is the subculture theory proposed by Dick Hebdige. The results of this study reveal that the phenomenon of illegal racing on Chairil Anwar Street, East Bekasi District is a form of freedom of expression by young people. The existence of this group seeks to realize this expression by young people. The freedom they have is applied or realized by modifying the vehicles they have. They create an understanding that is different from the general public, where the group uses motorbikes as a means of expressing themselves, while the general public interprets vehicles as a means of mobility. The process of reinterpreting the use of vehicles for wild racing actors is included in the concept of Bricolage, and the style used is a concept of homology for each individual who is part of this group. This creates a form of sub-culture or subculture that exists in society. ABSTRAK Penelitian ini berfokus pada fenomena balap liar di Jalan Chairil Anwar, Kecamatan Bekasi Timur. Tujuan dari penelitian ini adalah memaparkan dan menganalisis fenomena balap liar di Jalan Chairil Anwar, Kecamatan Bekasi Timur. Metode penelitian yang digunakan dalam penelitian adalah kualitatif-deskriptif. Teori yang digunakan sebagai pisau bedah dalam menganalisis penelitian ini adalah teori Subkultur yang dikemukakan oleh Dick Hebdige. Hasil dari penelitian ini mengungkap bahwa fenomena balap liar di Jalan Chairil Anwar, Kecamatan Bekasi Timur merupakan suatu wujud bentuk kebebasan berekspresi oleh kaum muda. Keberadaan kelompok ini berusaha untuk mewujudkan ekspresi oleh kaum muda tersebut. Kebebasan yang mereka miliki diaplikasikan atau diwujudkan dengan memodifikasi kendaraan yang mereka miliki. Mereka membuat suatu pemahaman yang berbeda dengan masyarakat umum, para kelompok mengunakan kendaraan motor sebagai sarana mengekspresikan diri, sedangkan masyarakat umum memaknai kendaraan sebagai sarana mobilitas. Proses pemaknaan ulang terhadap pengunaan kendaraan bagi para pelaku balap liar tersebut termasuk kedalam konsep Bricolage. Adanya proses pemaknaan ulang terhadap kendaraan melahirkan sebuah kelompok Subkultur yang baru di kalangan anak muda di jalan Chairil Anwar, adanya subkultur ini mendapat presepsi yang berbeda bagi masyarakat, banyak masyarakat menganggap jika hal ini merupakan suatu kegiatan negatif yang dapat membahayakan orang lain. Kata kunci: balap liar, bricolage, homologi, subkultur.
The Analysis of Stunting Implementation Policy in Tegal Regency Rosyida, Melina; Kushandajani, Kushandajani; Herawati , Nunik Retno
Socio-political Communication and Policy Review Vol. 1 No. 5 (2024)
Publisher : Lenggogeni Data Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61292/shkr.168

Abstract

Tegal is a regency with the highest stunting prevalence in toddlers in Central Java with a percentage of 22.3% in 2022. Currently, the regency has become the prioritized locus of stunting intervention in Indonesia. Tegal regency government issued the Regent Rule of Tegal Number 4 in the Year 2023 about the Communication Strategy of Behavioral Changes in Lowering Stunting Prevalence in 2023 - 2026 as the prevention and effort of decreasing the stunting rate. This research revealed the implementation of stunting prevention policy in Tegal by applying the exploratory implementation model of George Edward III, Marilee S. Grindle, and Mazmanian & Sabatier based on the triangular perspective of policy analysis. This descriptive qualitative research describes a variable orally from the respondents and the doers by observing them. The researchers collected the data by interviewing, documenting, and promoting the literature study. The researchers also interviewed the Health Agency of Tegal and Public Health Care of Kedungbanteng district. The results showed that the applied policy met the regulation in terms of local government and local apparatus organization, OPD, with collaboration and effort to realize inter-sectoral cooperation from regency to village levels. The concrete step in preventing stunting includes the provision of nutritionist teams at Kedungbanteg Public Health Care and the establishment of a police center to prevent stunting prevalence. The results were - gaining the top 99 awards of Public Service Innovation in 2023 by the Ministry of State Apparatus Utilization and Bureaucratic Reform. However, the researchers found hindrances in distributing stunting prevention at most pubic health care units in Tegal. They had not applied the concrete steps and had to improve the human resources by joining training for the cadres so they could use the measuring tool of stunting for toddlers.
The Participation of Street Food Sellers in Formulating the Policy of Revitalizing the Tegal’s Town Square Area as the Effort to Improve the Opened Green Zone Rosyida, Melina; Setiyono, Budi; Kushandajani, Kushandajani
Socio-political Communication and Policy Review Vol. 1 No. 5 (2024)
Publisher : Lenggogeni Data Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61292/shkr.169

Abstract

This research determined the participation of street food sellers in formulating and issuing the policy and determined the hindering factors of revitalization policy in the town square area of Tegal as the effort to improve the opened green zone. This descriptive qualitative research describes a variable in the form of spoken data from the informants and the observed behaviors of the informants. The researchers collected the data by interviewing the civil service police officers, the public work service and spatial planning, the cooperation of SME and trading, the housing and residential department, and the association of street food sellers; documenting; and studying the works of literature. The results found many regional government organizations participated in the formulation of revitalization policy. Then, they took the responsibility directly to the major of Tegal as the policy- maker of revitalizing the town square area of Tegal. The revitalization ran successfully. The government socialized the policy systematically and involved various actors including the street food sellers. However, from the eight socialization stage meetings for the street food sellers, only three socialization stages involved and coordinated with the street food sellers. The three meetings shared the divisions and relocation sites of the sellers, instruction, and empowerment. The revitalization of the green town square area also encountered some hindrances, such as limited socialization, lack of street seller confidence, and less representative relocated sites.
Strategi Politik Ida Bagus Gede Mahatmananda Manuaba pada Pemilihan Kepala Desa Tahun 2021 di Desa Blahkiuh Malau, Devana; Pramana , Gede Indra; Noak, Piers Andreas
Socio-political Communication and Policy Review Vol. 1 No. 5 (2024)
Publisher : Lenggogeni Data Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61292/shkr.170

Abstract

The research looks at how Ida Bagus Gede Mahatmananda Manuaba, who is one of the candidates for Blahkiuh Village Head, won the election contest for Blahkiuh Village in 2021. In winning the village head, of course, there is a strategy that is arranged. This research also looks at whether there are other factors that become aspects of his election seen from the background. The research method used is descriptive qualitative research method with primary data sources obtained through interviews. This research uses the Theory of Political Strategy by Peter Schorder and Political Marketing by Lock Harris. Based on the analysis that has been done, the results show that the strategy used by Ida Bagus gede Mahatmananda is through a social community approach with Blahkiuh villagers and the first reference is because he has a good background in family and work so that it helps with the personal branding he has. Abstrak Penelitian ini melihat bagaimana cara yang dilakukan oleh Ida bagus Gede mahatmananda Manuaba yang merupakan salah satu calon Kepala Desa Blahkiuh dalam memenangkan kontes pilkada Desa Blahkiuh tahun 2021. Dalam memenangkan menjadi kepala desa tentunya ada strategi yang disusun. Penelitian ini juga melihat apakah ada factor lain yang menjadi aspek terpilihnya beliau yang dilihat dari latar belakang. Metode penelitian yang digunakan adalah metode penelitian kualitatif deskriptif dengan sumber data primer didapat melalui wawancara. Penelitian ini menggunakan Teori Strategi Politik oleh Peter Schorder dan Pemasaran Politik oleh Lock Harris. Berdasarkan dengan analisis yang sudah dilakukan mendapatkan hasil bahwa Strategi yang digunakan oleh Ida Bagus gede Mahatmananda yaitu melalui pendekatan social masyarakat dengan warga desa Blahkiuh serta yang menjadi acuan pertama adala karena beliau memiliki latar belakang yang baik secara keluarga dan pekerjaan sehingga membantu. Kata Kunci : Strategi Politik, Pemasaran Politik, Pilkada, Kampanye Politik
Efektivitas Penggunaan Media Sosial dalam Penyebaran Informasi Publik guna Mencegah Penyebaran Berita Hoax oleh DISKOMINFOS Kota Denpasar Devi, Komang Triananda Kurnia; Wirantari, I Dewa Ayu Putri; Wijaya, Komang Adi Sastra
Socio-political Communication and Policy Review Vol. 1 No. 5 (2024)
Publisher : Lenggogeni Data Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61292/shkr.171

Abstract

This study aims to evaluate the effectiveness of using social media as a means of public information disclosure services in preventing the spread of hoax news by DISKOMINFOS Denpasar City. The focus of the research is social media managed by the Denpasar City Communication, Information and Statistics Office which consists of 3 indicators, namely goal achievement, integration, and adaptation. This type of research uses descriptive methods with a qualitative approach. Data collection techniques were conducted through interviews, observation and documentation. The results showed that in the indicator of achieving goals, it has been running quite well because it is in accordance with the legal basis and applicable SOPs, good achievement time and community targets as recipients of information. The Integration indicator is not yet said to be optimal because there are still problems such as two-way interaction that has not been maximized, lack of digital literacy and public interest in the information provided. Finally, the Adaptation Indicator can also be said to be quite good in terms of facilities and infrastructure and preparation from employees, but this still has to be improved. The recommendations given aim to optimize the use of social media in disseminating public information such as increasing social interaction and improving the quality of information submitted by the government. ABSTRAK Penelitian ini bertujuan untuk mengevaluasi efektivitas penggunaan media sosial sebagai sarana pelayanan keterbukaan informasi publik dalam mencegah penyebaran berita hoax oleh DISKOMINFOS Kota Denpasar. Fokus penelitian adalah media sosial yang dikelola oleh Dinas Komunikasi, Informatika, dan Statistik Kota Denpasar yang terdiri dari 3 indikator yakni pencapaian tujuan, integrasi, dan adaptasi. Jenis penelitian menggunakan metode deskriptif dengan pendekatan kualitatif. Teknik pengumpulan data dilakukan melalui wawancara, observasi dan dokumentasi. Hasil penelitian menunjukkan bahwa dalam indikator pencapaian tujuan, sudah berjalan cukup baik karena sesuai dengan landasan hukum serta SOP yang berlaku, waktu pencapaian yang baik serta sasaran masyarakat sebagi penerima informasi. Indikator Integrasi belum dikatakan optimal karena masih ada permasalahan seperti interaksi dua arah yang belum maksimal, kurangnya literasi digital dan minat masyarakat terhadap infomasi yang diberikan. Terakhir Indikator Adaptasi juga dapat dikatakan cukup baik dari segi sarana dan prasana serta persiapan dari pegawai, namun hal ini masih harus ditingkatkan. Rekomendasi yang diberikan bertujuan untuk mengoptimalisasi pemanfaatan media sosial dalam penyebaran informasi publik seperti peningkatan interaksi sosial dan peningkatan kualitas informasi yang disampaikan oleh pemerintah. Kata Kunci: Efektivitas, Media Sosial, Keterbukaan Informasi Publik, Berita Hoax
Sinkronisasi dan Konflik Administrasi Kependudukan : Implementasi IKD dan Taring Dukcapil Denpasar Felix, Felix; Erviantono, Tedi; Pramana, Gede Indra
Socio-political Communication and Policy Review Vol. 1 No. 5 (2024)
Publisher : Lenggogeni Data Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61292/shkr.172

Abstract

This research investigates the synchronization and conflicts arising within population administration policies in Denpasar, particularly focusing on the implementation of the National Digital Identity (IKD) and the local TARING DUKCAPIL platform maintained by the Denpasar Civil Registry Office (Disdukcapil). The research delves into the challenges that Disdukcapil faces in harmonizing national directives with local needs, considering the unique socio-political landscape of Denpasar. It explores the impact of maintaining dual platforms on the efficiency and effectiveness of governance, as well as the readiness and adaptability of the local population to new administrative systems. Additionally, the study examines how these dual platforms reflect broader issues of governance, where national policy objectives may not always align seamlessly with local realities. The persistence of Taring Dukcapil, despite the national push for the IKD, underscores the complex interplay between centralized policies and localized practices, raising critical questions about the feasibility and effectiveness of such policy implementations. Through a case study approach, this thesis provides insights into the potential consequences of maintaining multiple administrative systems, which may include administrative inefficiencies, public confusion, and the duplication of efforts. Abstrak Penelitian ini menyelidiki sinkronisasi dan konflik yang muncul dalam kebijakan administrasi kependudukan di Denpasar, dengan fokus khusus pada implementasi Identitas Kependudukan Digital (IKD) nasional dan platform lokal Taring Dukcapil yang dikelola oleh Dinas Kependudukan dan Pencatatan Sipil (Disdukcapil) Kota Denpasar. Penelitian ini menelaah tantangan yang dihadapi oleh Disdukcapil dalam menyelaraskan arahan nasional dengan kebutuhan lokal, mengingat lanskap sosial-politik Denpasar yang unik. Studi ini mengeksplorasi dampak keberadaan dua platform ini terhadap efisiensi dan efektivitas tata kelola, serta kesiapan dan kemampuan adaptasi masyarakat lokal terhadap sistem administrasi yang baru. Selain itu, penelitian ini juga menyoroti bagaimana keberadaan dua platform ini mencerminkan masalah yang lebih luas dalam tata kelola, di mana tujuan kebijakan nasional mungkin tidak selalu selaras dengan realitas lokal. Keberlanjutan Taring Dukcapil, meskipun ada dorongan nasional untuk IKD, menyoroti interaksi kompleks antara kebijakan terpusat dan praktik yang terlokalisasi, sehingga memunculkan pertanyaan kritis tentang kelayakan dan efektivitas implementasi kebijakan semacam itu. Melalui pendekatan studi kasus, skripsi ini memberikan wawasan mengenai potensi konsekuensi dari pemeliharaan beberapa sistem administrasi, yang mungkin mencakup inefisiensi administratif, kebingungan publik, dan duplikasi upaya. Kata Kunci : Administrasi Kependudukan, Identitas Digital, Sinkronisasi Kebijakan, Tata Kelola Lokal
Pengembangan Pariwisata Berbasis Budaya Melalui Collaborative Governance di Desa Wisata Penglipuran Savitri, Anak Agung Diah; Wijaya, Komang Adi Sastra; Prabawati, Ni Putu Anik
Socio-political Communication and Policy Review Vol. 1 No. 5 (2024)
Publisher : Lenggogeni Data Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61292/shkr.173

Abstract

One of the tourist destinations in Bali that is prioritizing cultural tourism is Penglipuran Tourism Village. In its tourism activities, it implements local wisdom as a form of tourism through its cultural, tradition and environmental potential. By having various awards, tourist visits are increasing, causing over tourism in Penglipuan Village, especially in people's home gardens. This research aims to determine the model for implementing collaborative governance in developing quality and dignified cultural tourism in the Penglipuran Tourism Village. This research uses qualitative research methods with data collection techniques through observation, interviews and documentation. The results obtained in the implementation of Collaborative Governance in developing cultural tourism in Penglipuran Village are the use of the pentahelix concept resulting in the creation of bamboo forest tourist destinations, bamboo cafes, the Pelipur Lara traditional market and the Penglipuran Village Festival. However, from this collaboration, there needs to be development and promotion carried out, it is hoped that tourism in Penglipuran Village can be carried out well in a quality and dignified manner, without reducing the meaning of cultural preservation itself. Abstrak Salah satu destinasi wisata di Bali yang sedang mengedepankan pariwisata budayanya yaitu Desa Wisata Penglipuran. Dalam kegiatan pariwisatanya mengimplementasikan kearifan lokal sebagai wujud pariwisata melalui potensi budaya, tradisi dan lingkungan yang dimiliki. Dengan memiliki berbagai penghargaan, kunjungan wisatawan pun makin meningkat sehingga menyebabkan terjadinya over tourism di Desa Penglipuan khususnya di area pekarangan rumah masyarakat. Penelitian ini bertujuan untuk mengetahui model pelaksanaan collaborative governance dalam pengembangan pariwisata budaya yang berkualitas dan bermartabat di Desa Wisata Penglipuran dengan menggunakan indikator model collaborative governance. Dalam penelitian ini menggunakan metode penelitian kualitatif dengan teknik pengumpulan data melalui observasi, wawancara, dan juga dokumentasi. Adapun hasil yang diperoleh dalam pelaksanaan Collaborative Governance dalam pengembangan pariwisata budaya di Desa Penglipuran yaitu adanya penggunaan konsep pentahelix sehingga terciptanya destinasi wisata hutan bambu, café bambu, Pasar tradisional Pelipur Lara dan adanya Penglipuran Village Festival. Namun dari adnaya kolaborasi tersebut, perlu adanya suatu pengembangan dan promosi yang dilakukan diharapkan pariwisata di Desa Penglipuran dapat terlaksana dengan baik secara berkualitas dan bermartabat, tanpa mengurangi makna dari pelestarian budaya itu sendiri. Kata Kunci: Collaborative governance; Desa Wisata Penglipuran; Pengembangan Pariwisata.
Malapraktik Pemilihan Kepala Daerah dan Wakil Kepala Daerah Kota Cirebon Tahun 2018 Fitriyani, Dian; Sardini, Nur Hidayat; Erowati, Dewi
Socio-political Communication and Policy Review Vol. 1 No. 6 (2024)
Publisher : Lenggogeni Data Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61292/shkr.174

Abstract

The results of the 2018 Cirebon City Regional Head Election won by the candidate pair Nasrudin Azis and Eti Herawati were rejected by the candidate pair Bamunas Setiawan and Effendi Edo. They considered the election results to be a legally flawed decision and arose due to negligence in election governance by the Cirebon City KPU in 2018 due to an incident of opening ballot boxes that were not taken seriously. This problem then prompted the conduct of a Re-Vote (PSU). The method used in this study is a qualitative method with a case study approach that adopts the basic thinking of Creswell (2013). The results of this study revealed that there was indeed negligence of human resources in the incident of opening ballot boxes during the 2018 Regional Elections voting in 24 polling stations. In addition, other incidents also contributed to the malpractice of the 2018 Cirebon City Regional Elections, such as inaccurate delivery of ballot boxes, delays in the delivery of ballot boxes, and violations of the code of ethics of the chairman of the KPU. This study concludes that it is true that there was malpractice committed and caused by the Cirebon City KPU in the 2018 Cirebon City Election which was supported by general factors due to the incompetence of human resources of election organizers and special factors due to the unprofessionalism of the Cirebon City KPU institution in 2018. ABSTRAK Hasil Pemilihan Kepala Daerah Kota Cirebon Tahun 2018 yang dimenangkan oleh pasangan calon Nasrudin Azis dan Eti Herawati ditolak oleh pasangan calon Bamunas Setiawan dan Effendi Edo. Mereka menilai hasil pemilihan tersebut merupakan keputusan cacat hukum dan timbul akibat kelalaian tata kelola Pemilu oleh KPU Kota Cirebon tahun 2018 akibat adanya insiden pembukaan kotak suara yang tidak ditanggapi dengan serius. Permasalahan tersebut kemudian mendorong dilakukannya Pemungutan Suara Ulang (PSU). Metode yang digunakan dalam penelitian ini adalah metode kualitatif dengan pendekatan studi kasus yang mengadopsi pemikiran dasar Creswell (2013) . Hasil penelitian ini mengungkapkan bahwa memang terjadi kelalaian sumber daya manusia dalam insiden pembukaan kotak suara saat pemungutan suara Pilkada 2018 di 24 TPS. Selain itu, insiden-insiden lain juga turut mendorong malapraktik Pilkada Kota Cirebon tahun 2018 seperti tidak tepatnya pengiriman kotak suara, keterlambatan pengiriman kotak suara, dan pelanggaran kode etik ketua KPU. Penelitian ini menyimpulkan memang benar adanya malapraktik yang dilakukan dan disebabkan oleh KPU Kota Cirebon pada Pilkada Kota Cirebon tahun 2018 yang didukung dengan faktor umum karena tidak kompetennya sumber daya manusia penyelenggara Pemilu dan faktor khusus dikarenakan tidak profesionalnya lembaga KPU Kota Cirebon tahun 2018. Kata Kunci: Malapraktik Pilkada, KPU, Kota Cirebon
Efektivitas Pembelajaran Daring Terhadap Anak Usia Dini di Sekolah Kristen Kota Wisata Cibubur Pada Masa Pandemi Covid-19 Mardinata, Yoni; Nugroho, Wahyu Budi; Tamim, Imron Hadi
Socio-political Communication and Policy Review Vol. 1 No. 6 (2024)
Publisher : Lenggogeni Data Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61292/shkr.175

Abstract

This study aims to describe and analyze the sustainability and effectiveness of online learning for early childhood at TKK Penabur Kota Wisata Cibubur during the Covid-19 pandemic. This study uses qualitative descriptive research methods. The results show that students can successfully learn online with the help of all the foundation's facilities and innovative teaching methods. The author's interpretation is that respondents still do not feel the benefits of the positive impact of this online learning, but also feel the negative impact. The author recommends that online learning activities be interspersed with games so that early childhood can gain knowledge through online learning through games.In addition, the second suggestion is that online learning in Kota Wisata Christian Kindergarten can conduct offline learning with limited ability to provide character education. And adaptation for students with teachers and peers, the author also suggests that teachers can increase their creativity in new learning methods so that online learning is not boring and students in Kota Wisata Christian Kindergarten can apply online learning more effectively. Abstrak Penelitian ini bertujuan untuk memaparkan dan menganalisis tentang keberlangsungan dan efektivitas pembelajaran daring terhadap anak usia dini di TKK Penabur Kota Wisata Cibubur pada masa pandemi Covid-19. Penelitian ini menggunakan metode penelitian deskriptif kualitatif. Hasil ini menunjukkan bahwa siswa dapat berhasil belajar online dengan bantuan semua fasilitas yayasan dan metode pengajaran yang inovatif. Interpretasi penulis adalah responden masih belum merasakan manfaat dari dampak positif pembelajaran daring ini, tetapi juga merasakan dampak negatifnya. Penulis merekomendasikan agar kegiatan pembelajaran daring diselingi dengan permainan agar anak usia dini dapat menimba ilmu melalui pembelajaran daring melalui permainan.Selain itu, saran yang kedua agar pembelajaran daring di TK Kristen Kota Wisata dapat melakukan pembelajaran luring dengan kemampuan terbatas untuk memberikan pendidikan karakter. Dan adaptasi bagi siswa dengan guru dan teman sebaya, penulis juga menyarankan agar guru dapat meningkatkan kreativitasnya dalam metode pembelajaran yang baru agar pembelajaran online tidak membosankan dan siswa di TK Kristen Kota Wisata dapat menerapkan pembelajaran online dengan lebih efektif. Kata kunci : pembelajaran daring, anak usia dini, guru, orang tua
Pengaruh Kualitas Pelayanan Kesehatan Terhadap Kepuasan Masyarakat di UPTD Puskesmas Klungkung I Pradipta, Wayan Bagastia; Wijaya, Komang Adi Sastra; Yudartha, I Putu Dharmanu
Socio-political Communication and Policy Review Vol. 1 No. 6 (2024)
Publisher : Lenggogeni Data Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61292/shkr.176

Abstract

This study aims to examine the influence of healthcare service quality on community satisfaction at UPTD Puskesmas Klungkung I. This study utilizes the theory by Parasuraman, Zeithaml, and Berry on service quality (X), comprising five indicators: Tangible, Reliability, Responsiveness, Assurance, and Empathy. Community satisfaction (Y) is measured through indicators such as Service, Service Quality and Facilities, and Actual Performance. The research adopts a quantitative method by distributing questionnaires to 100 respondents from the community. Data collection techniques include observation, documentation, and questionnaires analyzed using simple linear regression. The results show that healthcare service quality has a positive and significant influence on community satisfaction. The R² value of 0.517 indicates that 51.7% of the variance in community satisfaction is influenced by healthcare service quality. Regression analysis reveals a t-value of 8.956, which is higher than the t-table value of 1.660, with a significance level of 0.000. The highest-scoring indicator is Responsiveness, reflecting the ability of staff to respond promptly and accurately to community complaints. Conversely, the Tangible indicator has the lowest score, highlighting the need to improve physical facilities and equipment availability. Keywords: Healthcare Service Quality, Community Satisfaction, UPTD Puskesmas Klungkung I. Abstrak Penelitian ini bertujuan untuk mengetahui pengaruh kualitas pelayanan kesehatan terhadap kepuasan masyarakat di UPTD Puskesmas Klungkung I. Penelitian ini menggunakan teori Parasuraman, Zeithaml, dan Berry terkait kualitas pelayanan (X) dengan lima indikator, yaitu Bukti Fisik (Tangible), Keandalan (Reliability), Daya Tanggap (Responsiveness), Jaminan (Assurance), dan Empati (Empathy). Kepuasan masyarakat (Y) diukur berdasarkan indikator Jasa/Pelayanan, Kualitas Pelayanan dan Fasilitas, serta Kinerja Aktual. Penelitian ini menggunakan metode kuantitatif dengan penyebaran kuesioner kepada 100 responden masyarakat. Teknik pengumpulan data meliputi observasi, dokumentasi, dan kuesioner yang dianalisis menggunakan regresi linear sederhana. Hasil penelitian menunjukkan bahwa kualitas pelayanan kesehatan memiliki pengaruh positif dan signifikan terhadap kepuasan masyarakat. Nilai R² sebesar 0,517 menunjukkan bahwa 51,7% variasi kepuasan masyarakat dipengaruhi oleh kualitas pelayanan kesehatan. Berdasarkan uji regresi, diperoleh nilai t hitung sebesar 8,956, lebih besar dari t tabel sebesar 1,660, dengan tingkat signifikansi 0,000. Indikator dengan skor tertinggi adalah Daya Tanggap (Responsiveness), menunjukkan bahwa pegawai mampu merespons keluhan masyarakat dengan cepat dan tepat. Sebaliknya, indikator Bukti Fisik (Tangible) memiliki skor terendah, menandakan perlunya peningkatan fasilitas fisik dan kelengkapan alat. Kata Kunci: Kualitas Pelayanan Kesehatan, Kepuasan Masyarakat, UPTD Puskesmas Klungkung I.

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