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NADIA DWI IRMADIANI
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Jln Bendan Dhuwur, Kecamatan Gajahmungkur, Semarang, Provinsi Jawa Tengah, 50233
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Public Service And Governance Journal
Published by Universitas 17 Agustus 1945 Semarang
ISSN : 29637252     EISSN : 27979083     DOI : 10.56444
Core Subject : Social,
Environmental Science Social Sciences
Public Service And Governance Journal adalah terbitan berkala ilmiah yang diterbitkan oleh program studi Administrasi Publik Fakultas Ilmu Sosial dan Ilmu Politik Universitas 17 Agustus 1945 Semarang. Public Service And Governance Journal terbit 2 (dua) kali dalam setahun, pada bulan Januari dan Juli. Public Service And Governance Journal adalah jurnal berkala ilmiah yang menjadi sarana publikasi bagi akademisi, peneliti, dan praktisi di bidang administrasi publik dalam menerbitkan artikel hasil penelitian (riset) maupun artikel telaah konseptual atau riview. Ruang lingkup dibidang : Manajemen Pelayanan Publik, Kebiajakan Publik, Tata Kelola Pemerintahan
Arjuna Subject : Ilmu Sosial - Ilmu Sosial (Lain-Lain)
Articles 304 Documents
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Analisis Pengelolaan Retribusi Pelayanan Persampahan Di Kota Semarang: Sebuah Kajian Interdisipliner Untuk Meningkatkan Kinerja Dan Kualitas Pelayanan Aris Toening Winarni; Arul Asyidikri
Public Service and Governance Journal Vol. 5 No. 2 (2024): Juli: Public Service and Governance Journal
Publisher : Universitas 17 Agustus 1945 Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56444/psgj.v5i2.1892

Abstract

The management of waste retribution in Semarang City has encountered problems with low target achievement of retribution. This can hamper the government's efforts in providing optimal waste management services. This study aims to describe and analyze the management of waste retribution as a reference to plan for increasing the target and realization achievement of waste retribution in Semarang City. This research uses a qualitative approach with a phenomenological method involving in-depth interviews, data reduction, inductive analysis, data validity, and drawing conclusions, using an administrative theory approach with the principles of planning, organizing, directing, and controlling as a framework for thinking about waste retribution management. The results show that the planning process is not yet optimal, the organization is not yet effective, the direction of fund use is quite effective, and the control is strict but financial reporting needs improvement in transparency and accountability. The suggestions given include increasing socialization and education, forming a special unit to manage retribution, evaluating and adjusting tariffs, increasing transparency in financial reporting, and involving stakeholders in monitoring and evaluation.
Potensi Budaya Menjadi Unggulan Desa Wisata Di Kepulauan Karimunjawa, Kabupaten Jepara: Penelitian Tentang Potensi Ragam Budaya Lokal Bagi Daya Tarik Pariwisata Rahmad Purwanto Widiyastomo; Christine Diah W; Endang Swastuti
Public Service and Governance Journal Vol. 5 No. 2 (2024): Juli: Public Service and Governance Journal
Publisher : Universitas 17 Agustus 1945 Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56444/psgj.v5i2.1900

Abstract

The aim of this research is to describe the potential of various traditions and culture of the community as superior tourism in addition to natural potential, coastal tourism and small islands in the Karimunjawa Islands which are administratively in the Karimunjawa sub-district. The diversity of cultural arts, house buildings and philosophies, traditional customs, marriage and traditional technology in society is a potential for excellence, cultural wealth both in the form of objects and intangible culture (folklore, mythology, stories, pencak silat, sound arts and religious rites, especially religion Islam). Likewise, the development of the creative economy (local culinary, processed staple foods and others). This superior potential is a complement to the development of village tourism in Karimunjawa for both domestic and foreign tourists.
Turnover Intention Pada PT Maisya Makmur Ditinjau Dari Lingkungan Kerja Sosial Dan Disiplin Kerja Dengan Kepuasan Kerja Sebagai Variabel Intervening Syafika Kamila; MM Tri Susetyaning Mildawani
Public Service and Governance Journal Vol. 5 No. 2 (2024): Juli: Public Service and Governance Journal
Publisher : Universitas 17 Agustus 1945 Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56444/psgj.v5i2.1901

Abstract

This research aims to analyze turnover intention at PT Maisya Makmur in terms of the social work environment and work discipline with job satisfaction as an intervening variable. This research method was carried out by distributing questionnaires to employees of PT Maisya Makmur with 80 research respondents who were obtained using saturation techniques. This research data was processed using the SmartPLS software method version 3.2.9. The research results show that the social work environment contributes significantly to turnover intention, work discipline contributes significantly to turnover intention, and job satisfaction contributes significantly to turnover intention. The social work environment contributes significantly to job satisfaction, work discipline contributes significantly to job satisfaction. The social work environment through job satisfaction as an intervening variable contributes significantly to turnover intention. Work discipline through job satisfaction as an intervening variable contributes significantly to turnover intention.
Hubungan Kualitas Pelayanan Dan Kompetensi Pegawai Dengan Kepuasan Layanan Kependudukan Pak Kades Mantap Karningsih Karningsih; Sugiyanto Sugiyanto
Public Service and Governance Journal Vol. 5 No. 2 (2024): Juli: Public Service and Governance Journal
Publisher : Universitas 17 Agustus 1945 Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56444/psgj.v5i2.1902

Abstract

Population administration services in general have not been able to provide satisfaction to the community using population services, for various reasons that are not acceptable to the community, so a form of service that is easy and can be accessed by the community is needed without having to come to the population service center, therefore a comprehensive service is needed. online with the” Pak Kades Mantap” population service program, which is supported by employee competence so that people can get population documents easily and fast. The sample collection technique used is the incidental technique. The data analysis used in this research is qualitative and quantitative analysis. This type of research uses the explanatory type. This shows that the higher the quality of service and competency of the employees, the higher the satisfaction with the population service "Pak Kades Mantap" at the Rejosari Village Office, Kangkung District, Kendal Regency
Analisis Customer Relationship Management System (CRP) Pada Kepuasaan Pelanggan: Studi Di Bank BTPN Syariah Cabang Jepon Kabupaten Blora Tri Lestari Hadiati; Umi Nur Faizatulmuna
Public Service and Governance Journal Vol. 5 No. 2 (2024): Juli: Public Service and Governance Journal
Publisher : Universitas 17 Agustus 1945 Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56444/psgj.v5i2.1903

Abstract

One of the customers at BTPN Syariah Bank Jepon Branch Blora Regency reported his complaint to the Community Officer (CO) there is one officer who is less friendly serving customers, another officer the service is long so that customers have not been satisfied. This is complained by customers related to the quality of service and employee competence provided greatly affects customer satisfaction. In this descriptive qualitative research intends to explain this social phenomenon in detail. Researchers attempt to develop concepts while collecting facts in the field. Secondary Informants are BTPN Syariah customers and Key Informants are some employees and supervisors in BTPN Syariah Jepon Branch, Blora Regency. The 30 customers were obtained from questionnaires that were processed using cumulative score and percentage (%). Looking at Fornell's Theory and Kotler's Theory and some data analysis, it can be concluded that customer relationship management (CRP) on customer satisfaction at BTPN Syariah Bank Jepon Branch, Blora Regency can be said to be quite good. It is proven that customer satisfaction by calculating the cumulative score is calculated as 72%. In addition, most of the secondary informants, namely as much as 50%, said that Bank employees have done their job in accordance with existing SOPs, employees have good quality in serving, employees also have the ability to attract other customers, explanations from employees to customers are also easy to understand and understand, therefore customers believe in bank products. This shows that with the help of employees and existing customers, they can recommend potential new customers. Therefore, BTPN Syariah employees need to maintain better customer relationship management (CRM).
Hubungan Promosi Terhadap Kepuasan Konsumen Shopee Pada Karyawan Di PT. Morich Indo Fashion 2 Karangjati Kabupaten Semarang Retno Djohar Juliani; Dewi Fatmasari; Liana Dewi Saraswati
Public Service and Governance Journal Vol. 5 No. 2 (2024): Juli: Public Service and Governance Journal
Publisher : Universitas 17 Agustus 1945 Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56444/psgj.v5i2.1905

Abstract

This research aims to determine the relationship between promotions and Shopee consumer satisfaction among employees of PT Morich Indo Fashion 2 Karangjati, Semarang Regency. This research includes quantitative descriptive research. The research population was employees of PT Morich Indo Fashion 2, totaling 2,000 people. The sample calculation uses the Issac and Michael formula with a sample size of 95 respondents. The sample was selected or purposive random sampling, namely employees of PT Morich Indo Fashion 2 Karangjati who used Shopee. The measurement technique uses a 5-level Likert scale. For promotion, it uses a scale of very good, good, quite good, not good and very not good. Meanwhile, consumer satisfaction uses a scale of very satisfied, satisfied, quite satisfied, dissatisfied and very dissatisfied. Data sources include primary data and secondary data. The data collection technique uses a questionnaire. The data is presented in the form of a frequency distribution table and analyzed using cross tabulation. Based on the results of research on respondents (employees) of PT Morich Indo Fashion, Shopee promotions were very good and consumers were satisfied, namely 4 people (4%). A total of 82 people (86%) said the promotion was good and consumers were satisfied. A total of 9 people (10%) stated that Shopee promotions were quite good and consumers were satisfied. So it can be concluded that the better the promotion, the more satisfied the consumer will be and conversely, the less good the Shopee promotion, the less satisfied the consumer will be. The suggestions that can be given for promotions are that Shopee needs to pay attention to the content of advertising messages so that it is easier for consumers to understand, the seller's response must be good and apologize when consumers make claims, promotions on Shoppe must be made more attractive compared to other e-commerce. Shoppe must improve its good name as an e-commerce by providing publicity regarding the cheapest guarantee claims and free shipping guarantees. Meanwhile, suggestions for consumer satisfaction that shops or sellers on Shopee must maintain and improve the quality of the products sold so that they meet consumer desires, are always carried out before the goods are sent. quality control so that the goods received are not recorded/rejected. The product display in the application should use product photos that correspond to reality. When consumers make a purchase, it is best to pack it on that day and hand it over directly to the expedition so that it can be sent to the consumer immediately.
Pengaruh Komunikasi Interpersonal dan Disiplin Belajar Terhadap Hasil Belajar Siswa Sekolah Minggu Buddha di Jawa Barat Alexander Candra; Isomudin Isomudin; Ida Bagus Dharmika; Yanah Sucintani; Oey Hannes Widjaya
Public Service and Governance Journal Vol. 2 No. 1 (2021): Januari: Public Service and Governance Journal
Publisher : Universitas 17 Agustus 1945 Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56444/psgj.v2i1.1947

Abstract

Thepurpose of the research testinghowmuch influence the interpersonal communicationon the learning outcomes of Buddhist Sunday School students in West Java.Test how much the influence of learning discipline on the learning out comes of Buddhist Sunday School students in West Java. Test how much influence the interpersonal communication and learning discipline together on the learning out comes of Buddhist Sunday School students in West Java.
Tinjauan Yuridis Status Kewarganegaraan Ganda Menurut Undang-Undang Nomor 12 Tahun 2006 Tentang Kewarganegaraan Republik Indonesia Marwan Marwan
Public Service and Governance Journal Vol. 5 No. 1 (2024): Januari : Public Service and Governance Journal
Publisher : Universitas 17 Agustus 1945 Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56444/psgj.v6i1.1973

Abstract

Citizens are one of the elements of state formation because the state cannot be formed without citizens. The link between the two is citizenship. Each country has different methods in determining citizenship in the country. Regulations regarding citizenship in Indonesia are listed in Law number 12 of 2006. The Republic of Indonesia uses the principles of ius soli and ius sanguinis in determining citizenship status. Indonesia basically adheres to the principle of single citizenship where one person is only allowed to have one citizenship. However, there are exceptions for children from mixed marriages who have the opportunity to have limited dual citizenship before they are 18 (eighteen) years old or married. This is regulated in article 6 of Law number 12 of 2006 concerning Indonesian citizenship. However, in practice there are still many Indonesian citizens above 18 (eighteen) years old and who do not meet the requirements to obtain limited dual citizenship status. Explained in Article 23 of Law No. 12/2006, the legal consequences that will be accepted if this happens are the loss of Indonesian citizenship status.
Analisis Proses Penganan Klaim Produk Asuransi Umum Di PT Asuransi Umum Bumiputera 1967 Cabang Medan Novita Sari; Rahmi Syahriza
Public Service and Governance Journal Vol. 6 No. 1 (2025): Januari : Public Service and Governance Journal
Publisher : Universitas 17 Agustus 1945 Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56444/psgj.v6i1.1990

Abstract

This article discusses the claims handling process at PT Asuransi General Bumiputera 1967 Medan branch. The aim of this research was to analyze the process of handling claims for general insurance products at PT Asuransi General Bumiputera 1967 Medan Branch. The research method used is a descriptive approach with qualitative methods. Data collected through in-depth interviews with staff employees and field practitioners was carried out to gain a better understanding of the claims handling process, and direct observation allowed researchers to see the procedures carried out. The research results show that the process of handling general insurance product claims at PT Asuransi General Bumiputera 1967 Medan Branch includes several stages, namely claim acceptance, document verification, claim investigation, claim assessment, and claim payment. This process involves various parties, including claims officers, claims experts and customers. In conclusion, the existing systems and procedures at PT Asuransi General Bumiputera 1967 Medan branch have provided satisfactory results in the process of handling general insurance claims, but need to continue to be improved in accordance with technological developments and customer needs.
Digitalisasi dan Hukum Adat : Pemanfaatan Teknologi dalam Dokumentasi Hukum Adat Arief Fahmi Lubis
Public Service and Governance Journal Vol. 3 No. 1 (2022): Januari: Public Service and Governance Journal
Publisher : Universitas 17 Agustus 1945 Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56444/psgj.v3i1.2013

Abstract

One of the important aspects of the digitization of customary law is the creation of a comprehensive digital database. The purpose of this study is to show that this approach not only results in richer and more authentic documentation, but also empowers communities to be active in the process of preserving their own culture. Qualitative research uses a descriptive approach to collect data systematically, factually, and quickly according to the description when the research is carried out. The results of this study show that the digitization of customary law has great potential not only to preserve valuable cultural heritage, but also to revitalize and make customary law more relevant in facing the challenges of the 21st century.

Page 30 of 31 | Total Record : 304

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