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Journal of Business Economics and Management
Published by Global Scients Publisher
ISSN : -     EISSN : 30638968     DOI : https://doi.org/10.62379/jbem
Core Subject : Economy,
Economics, Econometrics & Finance
Journal of Business Economics and Management (E-ISSN : 3063-8968) published by Global Sciences Publishers. The Journal of Business Economics and Management provides a forum for Students and Lecturers to explore issues and reflect on quantitative research. Journal of Business Economics and Management is an online journal dedicated to the publication of high quality research that focuses on the implementation of research focused in the fields of Management and Business. The mission of the Journal of Business Economics and Management is to be the leading peer-reviewed interdisciplinary journal to advance theory and practice related to all forms of research especially in Management and Business.
Arjuna Subject : Ilmu Ekonomi, Ekonometrika dan Keuangan (semua kategori) - Ilmu Ekomomi dan Ekonometrika
Articles 429 Documents
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Analisis Pengaruh Keandalan, Responsivitas, Jaminan, Empati, Dan Bukti Fisik Terhadap Kepuasan Pelanggan Dalam Layanan Cash On Delivery (COD) J&T Express Di Kecamatan Tanggul Kabupaten Jember Nanis Faizatus Zakiyah; Ahmad Sauqi; Tamriatin Hidayah
Journal of Business Economics and Management | E-ISSN : 3063-8968 Vol. 2 No. 4 (2026): April - Juni
Publisher : GLOBAL SCIENTS PUBLISHER

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Abstract The rapid growth of e-commerce has increased public demand for fast, secure, and reliable delivery services. One of the most widely used payment methods in online transactions is Cash On Delivery (COD). However, several service issues may affect customer satisfaction. This study aims to analyze the influence of reliability, responsiveness, assurance, empathy, and tangibles on customer satisfaction in J&T Express Cash On Delivery services in Tanggul District, Jember Regency. This study employed a quantitative approach using questionnaires distributed to customers who had used J&T Express COD services. The sampling technique used purposive sampling with 60 respondents. Data were analyzed using multiple linear regression supported by validity, reliability, classical assumption, t-test, and F-test analyses. The results indicate that reliability, responsiveness, assurance, and tangibles have a positive and significant effect on customer satisfaction, while empathy has no significant effect. Simultaneously, all service quality dimensions significantly influence customer satisfaction. These findings suggest that improving service quality is essential for enhancing customer satisfaction J&T Express COD services.
Peran Sistem Informasi Manajemen dalam Meningkatkan Kualitas Pelayanan SDN 058295 Benteng di Era Digital Kurnia Rizqy Wijaya; Muhammad Irwan Padli Nasution
Journal of Business Economics and Management | E-ISSN : 3063-8968 Vol. 2 No. 4 (2026): April - Juni
Publisher : GLOBAL SCIENTS PUBLISHER

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This study aims to analyze the role of Management Information Systems (MIS) in improving the quality of educational services at SDN 058295 Benteng in the digital era. The study uses a qualitative approach with a descriptive method through a case study. The data used consists of primary and secondary data, where primary data was obtained through interviews with teachers, one of whom is Mrs. Supiah, S.Pd, as well as direct observation of the information management process at the school. Meanwhile, secondary data was obtained from various relevant literature such as journals, books, and research reports. Data analysis techniques were carried out through the stages of data reduction, data presentation, and drawing conclusions using triangulation techniques to maintain data validity. The results of the study indicate that the implementation of MIS at SDN 058295 Benteng has not been running optimally and is still semi-manual, so data management has not been well integrated. This has an impact on inefficient services and delays in information delivery. Nevertheless, there are efforts from the school to begin adopting technology in data management. MIS has been proven to have an important role in improving the efficiency, accuracy, and quality of educational services when implemented optimally. Therefore, it is necessary to improve human resource competency, provide adequate infrastructure, and develop more integrated systems to significantly improve the quality of educational services in the digital era.
Peningkatan Kompetensi Pegawai Melalui Pengembangan Sumber Daya Manusia dan Kepuasan Kerja Deby Rahma Aulya; Muhamad Azis Firdaus; Hendri Maulana
Journal of Business Economics and Management | E-ISSN : 3063-8968 Vol. 2 No. 4 (2026): April - Juni
Publisher : GLOBAL SCIENTS PUBLISHER

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This study aims to examine the effect of Human Resource Development (HRD) and job satisfaction on employee competence at the Nutrition Fulfillment Service Unit (SPPG) in the Ciasmara Region. The study employed a quantitative method with an associative approach. The research population consisted of 55 active employees, all of whom were included as the sample using a saturated sampling technique. Data were collected through questionnaires and analyzed using validity, reliability, classical assumption, multiple linear regression, correlation coefficient, coefficient of determination, and hypothesis tests. The findings indicate that HRD has a positive and significant effect on employee competencen. In addition, job satisfaction also has a positive and significant effect on employee competence. Simultaneously, both variables exert a positive and significant influence on employee competence. The findings imply that the institution should implement systematic HRD programs and foster a condusive woek environment to enhance job satisfaction, thereby enabling employee competence to develop optimally.
Penerapan Manajemen Operasional dan SCM pada UMKM ONTEL di Pasar Sidoharjo Lamongan Novi Sabrina Tri Mulyani; Rahma Fitriatus Solikhah; Anggun Putri Kurnia; Erfanda Putra Prasetya
Journal of Business Economics and Management | E-ISSN : 3063-8968 Vol. 3 No. 1 (2026): Juli - September
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Manajemen operasional merupakan aspek yang sangat penting dalam suatu usaha karena bertujuan mengelola proses produksi secara efisien dan efektif. Penelitian ini bertujuan untuk menilai pelaksanaan manajemen operasional pada UMKM ONTEL (Onde-Onde Telo) yang berlokasi di area Pasar Sidoharjo Lamongan. Usaha ini mulai beroperasi pada tahun 2024 dan dijalankan secara mandiri tanpa mempekerjakan karyawan tambahan. Metode penelitian yang digunakan adalah deskriptif kualitatif melalui observasi, wawancara, dan dokumentasi. Hasil penelitian menunjukkan bahwa usaha ONTEL telah menerapkan berbagai aspek manajemen operasional, meliputi perencanaan produksi, pengelolaan bahan baku, pengendalian kualitas, dan pengelolaan kapasitas produksi. Rata-rata produksi harian mencapai 150 buah pada hari biasa dan meningkat hingga 250 buah saat permintaan meningkat. Tantangan utama yang dihadapi adalah terbatasnya persediaan ubi sebagai bahan baku utama serta fluktuasi harga ubi yang berdampak pada biaya produksi. Meskipun demikian, usaha ini mampu menjaga kualitas produk dan memenuhi permintaan konsumen melalui pengelolaan operasional yang sederhana dan efektif.
Pengaruh ESG terhadap Kinerja Keuangan dengan Ukuran Perusahaan sebagai Variabel Moderasi (Studi pada Perusahaan Manufaktur Subsektor Makanan dan Minuman yang Terdaftar di Bursa Efek Indonesia) Marwah Marwah; Immas Nurhayati; Denia Maulani
Journal of Business Economics and Management | E-ISSN : 3063-8968 Vol. 3 No. 1 (2026): Juli - September
Publisher : GLOBAL SCIENTS PUBLISHER

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This research aims to analyze the effect of Environmental, Social, and Governance (ESG) implementation on financial performance, examine the effect of company size on financial performance, and evaluate whether company size moderates the relationship between ESG implementation and financial performance in manufacturing companies listed on the Indonesia Stock Exchange (IDX). The research method used is a quantitative associative approach. The population consists of food and beverage sub-sector manufacturing companies listed on the IDX for the 2020–2024 period. Using purposive sampling, 12 companies were selected, resulting in 60 observation data points. Data analysis was conducted using SPSS through descriptive statistics, classical assumption tests, multiple linear regression, Moderated Regression Analysis (MRA), t-test, F-test, and the coefficient of determination. The results show that ESG implementation has a positive and significant effect on financial performance proxied by Return on Assets (ROA). Company size also has a positive and significant effect on financial performance, and significantly moderates and strengthens the positive effect of ESG implementation on financial performance. Simultaneously, ESG and company size significantly affect financial performance, with an explanatory power of 42.1%. Future research is recommended to incorporate other variables such as leverage, liquidity, corporate governance, or operational efficiency.
Analisis Impor Beras Indonesia dari Negara Asia Tahun 2025 Azizah Nur Fauziah Rahmah
Journal of Business Economics and Management | E-ISSN : 3063-8968 Vol. 3 No. 1 (2026): Juli - September
Publisher : GLOBAL SCIENTS PUBLISHER

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from Asian countries in 2025. The research employed a descriptive method with a simple quantitative approach using secondary data from Statistics Indonesia (BPS) up to 2024 and supporting publications in 2025. The findings show that Indonesia imported 4.52 million tons of rice in 2024, mainly from Thailand, Vietnam, Pakistan, and Myanmar. In 2025, rice imports declined significantly to approximately 450 thousand tons due to increased domestic production, government import control policies, and changing global market conditions. This decline creates opportunities to strengthen national food security and reduce dependence on imported rice. However, challenges remain, including climate uncertainty, global price fluctuations, and the need to maintain a balance between domestic production and price stability. Therefore, sustainable and appropriate policies are essential to support Indonesia's agricultural trade, particularly in the rice sector.
Perbandingan Tingkat Kepuasan Pelanggan Berdasarkan Segmentasi Usia Menggunakan Analisis ANOVA: Studi Kasus Pada Mie Gacoan Nabilah Dwi Ananda; Karen Nibenia Hia; Nisa Azzahra; Elisa Maranatha Lumbantoruan; Rumsina Lubis; Sunita Dasman
Journal of Business Economics and Management | E-ISSN : 3063-8968 Vol. 3 No. 1 (2026): Juli - September
Publisher : GLOBAL SCIENTS PUBLISHER

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The culinary industry in Indonesia continues to grow rapidly alongside the increasingly modern lifestyle of its society. This study aims to determine whether there are differences in customer satisfaction levels at Mie Gacoan based on age segmentation. A quantitative comparative approach was used with One-Way ANOVA on 81 respondents divided into three age groups: 18–22, 23–27, and 28–35 years. The results indicate that there are significant differences in customer satisfaction across age groups, with the 18–22 age group showing the highest satisfaction level compared to the other groups.
Ekspor-Impor Perikanan Indonesia Tahun 2025: Potensi, Daya Saing, Dan Tantangan Pasar Global Nafasyah Kurnia Dewi
Journal of Business Economics and Management | E-ISSN : 3063-8968 Vol. 3 No. 1 (2026): Juli - September
Publisher : GLOBAL SCIENTS PUBLISHER

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This study discusses Indonesia’s fisheries export-import performance in 2025 by focusing on potential, competitiveness, and challenges in the global market. The fisheries sector has a strategic role in supporting national economic growth, generating foreign exchange, and strengthening Indonesia’s position as a maritime country. This article aims to analyze the performance of Indonesia’s fisheries exports, explain the role of fisheries imports, and examine trade balance conditions and competitiveness challenges in the international market. This research uses a qualitative descriptive method with a literature study approach. Data were obtained from official reports of the Ministry of Marine Affairs and Fisheries and relevant scientific articles discussing fisheries trade, export competitiveness, and global market dynamics. The results show that Indonesia’s fisheries exports in 2025 reached USD 6.27 billion, dominated by shrimp, tuna-skipjack, squid-cuttlefish-octopus, crab, and seaweed. Although imports still occur to meet industrial and consumption needs, Indonesia continues to record a fisheries trade surplus. Strengthening product quality, market diversification, value-added processing, and sustainability practices are needed to improve competitiveness in the global market..
Analisis Perbedaan Roa pada Industri Otomotif, Kesehatan, dan F&B di Bei Tahun 2022–2024 Ardianti Rukmana; Ayu Cahya Riani; Nazwa Safira; Nur Aliza Gunawan; Shoofiyah Azizah; Sunita Dasman
Journal of Business Economics and Management | E-ISSN : 3063-8968 Vol. 3 No. 1 (2026): Juli - September
Publisher : GLOBAL SCIENTS PUBLISHER

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This study aims to analyze differences in Return on Assets (ROA) across the automotive, healthcare, and Food & Beverage (F&B) industries listed on the Indonesia Stock Exchange (IDX) for the period 2022–2024. The study employs a quantitative method with a comparative approach. The data used consists of secondary data obtained from the companies’ annual financial reports. The research sample consists of 15 companies selected using purposive sampling, with a total of 45 observations over the three-year observation period. Data analysis was performed using a One-Way ANOVA test after meeting the assumptions of normality and homogeneity. The results indicate a significant difference in Return on Assets (ROA) between the Food & Beverage, healthcare, and automotive industries, with a significance level of 0.019 (< 0.05). The results of the Bonferroni Post Hoc test indicate that there is no significant difference in ROA between the Food & Beverage and healthcare industries; however, there is a significant difference between the automotive industry and both of these industries. The Food & Beverage industry has the highest average ROA at 10.56, followed by the healthcare industry at 10.47, while the automotive industry has the lowest average ROA at 7.62. These findings indicate that industry characteristics and post-pandemic economic conditions influence companies’ ability to generate profits from their assets. Therefore, the results of this study can serve as a basis for investors and company management to evaluate financial performance by industry sector.
Analisis Struktur Impor Smartphone di Indonesia : Studi 5 Negara Pengimpor Utama (Tahun 2025) Zahra Intan Nur Adila
Journal of Business Economics and Management | E-ISSN : 3063-8968 Vol. 3 No. 1 (2026): Juli - September
Publisher : GLOBAL SCIENTS PUBLISHER

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Smartphones are one of the most demanded technology products in Indonesia. To meet this demand, Indonesia relies heavily on imports from various countries. This study aims to analyze the structure of smartphone imports in Indonesia based on the top five importing countries in 2025. The study uses a descriptive quantitative approach with secondary data obtained from the Central Bureau of Statistics. The results show that China dominates smartphone imports to Indonesia, followed by Singapore, the United States, Hong Kong, and Malaysia. This dominance indicates a high dependency on a single country, which has implications for trade policy and economic resilience.

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