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M Aqil Fahmi Sanjani
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INDONESIA
Business and Applied Management Journal
Published by Al-Qalam Institute
ISSN : 30249201     EISSN : 30248094     DOI : https://doi.org/10.61987/bamj
Core Subject : Economy, Humanities, Education, Social,
Humanities Economics, Econometrics & Finance Education Environmental Science Social Sciences
Business and Applied Management Journal is Peer-reviewed refereed journal aiming at engaging academicians as well as practitioners. Focus on the areas of economics, finance, banking, capital markets, takaful and law. The aim of the Journal is to foster academic research by publishing original research articles that meet the highest analytical standards, and provide new insights that contribute and spread the business and Social Science knowledge.
Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Bisnis, Menejemen, dan Akutansi (Lain-Lain)
Articles 57 Documents
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Organizational Justice as a Key Driver of Organizational Citizenship Behavior in the Banking Industry Fauzan Muttaqien; Zohaib Hassan Sain
Business and Applied Management Journal Vol. 4 No. 1 (2026)
Publisher : Al-Qalam Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61987/bamj.v4i1.2073

Abstract

This study examines the effects of distributive, procedural, and interactional justice on organizational citizenship behavior (OCB), with workplace spirituality serving as a mediating variable within the banking sector. The research is based on how multidimensional organizational justice influences OCB through workplace spirituality especially in highly structured and performance-oriented industries such as banking. This study employed a quantitative research approach involving 126 banking employees in East Java, Indonesia. Data were collected using a structured questionnaire distributed through a convenience sampling technique and analyzed using SEM-PLS with SmartPLS 4.0. The findings indicate that distributive justice significantly affects OCB (β = 0.255; p < 0.05) and workplace spirituality (β = 0.285; p < 0.05). In contrast, procedural justice (β = 0.096; p > 0.05) and interactional justice (β = 0.073; p > 0.05) do not demonstrate significant direct effects on OCB. However, procedural justice (β = 0.334; p < 0.05) and interactional justice (β = 0.337; p < 0.05) significantly influence workplace spirituality, while workplace spirituality significantly enhances OCB (β = 0.642; p < 0.001). Workplace spirituality significantly mediates the relationships between distributive justice, procedural justice, interactional justice, and OCB. The findings contribute to the organizational justice literature by demonstrating that workplace spirituality serves as an important psychological mechanism through which perceptions of justice translate into positive discretionary behavior among banking employees.
Determinants of Firm Growth through Sales as an Intervening Variable: A Comprehensive Multi-Variable Model in the Garment Industry Dedy Triyono; Aminullah Assagaf; Liosten Rianna Roosida Ully Tampubolon
Business and Applied Management Journal Vol. 4 No. 1 (2026)
Publisher : Al-Qalam Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61987/bamj.v4i1.2082

Abstract

The garment industry contributes significantly to Indonesia’s economic development and employment generation. However, increasing competition, the emergence of substitute products, changing consumer lifestyles, and rapid digital transformation present major challenges to firm growth. Previous studies have generally examined these factors separately, resulting in limited understanding of their combined influence on business performance. This study investigates the determinants of firm growth by integrating competitors, substitute products, product innovation, digital marketing, social media, lifestyle, and consumer preferences into a comprehensive model, with sales serving as an intervening variable. A quantitative explanatory approach was employed using survey data from 377 garment business owners and managers in East Java, Indonesia. Data were collected through structured questionnaires and analyzed using Structural Equation Modeling–Partial Least Squares (SEM-PLS). The findings indicate that competitors, lifestyle, and consumer preferences positively and significantly affect both sales and firm growth. Substitute products significantly influence firm growth but have no significant effect on sales, whereas digital marketing positively affects sales without directly influencing firm growth. Product innovation and social media show no significant effects on either sales or firm growth. Sales significantly contribute to firm growth but do not mediate the relationships between the examined determinants and firm growth. These findings provide an integrated perspective on firm growth and offer practical implications for garment businesses in developing adaptive and competitive growth strategies.
The Effect of Implementing an Integrity Zone on Employee Performance with Work Culture as a Moderating Variable Yanti Rahmayanti; Herwan Abdul Muhyi; Iwan Sukoco
Business and Applied Management Journal Vol. 4 No. 1 (2026)
Publisher : Al-Qalam Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61987/bamj.v4i1.2085

Abstract

The implementation of bureaucratic reform in higher education institutions requires governance systems that emphasize transparency, accountability, integrity, and service excellence. This study aims to examine the effect of Integrity Zone implementation on employee performance in student services at the Directorate of Academic and Student Affairs. A quantitative research design was employed using a survey method involving 70 students who had directly utilized student services. Data were collected through a structured questionnaire and analyzed using descriptive statistics, validity and reliability tests, classical assumption tests, and path analysis. The descriptive findings indicate that the implementation of the Integrity Zone was perceived at a high level, with an overall mean score of 4.04, while employee performance was also rated highly, with a mean score of 3.99. Among the Integrity Zone dimensions, Public Service Quality Improvement achieved the highest score (4.11), whereas Productivity emerged as the strongest dimension of employee performance (4.04). The inferential analysis revealed that the implementation of the Integrity Zone had a positive and significant effect on employee performance in student services. The findings offer practical implications for university administrators seeking to strengthen governance quality and enhance student-centered service delivery.
The Effect of E-Procurement Implementation on The Quality of Selection of Goods and Services Providers Through the Tender Method at The Procurement Service Office Dani Rudiana; Herwan Abdul Muhyi; Iwan Sukoco
Business and Applied Management Journal Vol. 4 No. 1 (2026)
Publisher : Al-Qalam Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61987/bamj.v4i1.2086

Abstract

This study aims to analyze the effect of e-procurement implementation on the quality of selection of goods and services providers through the tender method at the Procurement Services Office at the University. This research is motivated by the increasing demand for transparency, efficiency, and accountability in public procurement, particularly within higher education institutions. This research uses a quantitative approach, with data collected through questionnaires distributed to providers directly involved in the tender process. Data analysis was conducted using statistical techniques to examine the relationship between e-procurement implementation and the quality of provider selection, measured through indicators of transparency, fairness, efficiency, and compliance with procurement regulations. The results indicate that e-procurement implementation has a positive and significant effect on the quality of provider selection through the tender method. These findings demonstrate that e-procurement enhances transparency, minimizes procedural deviations, and improves the quality of decision-making in provider selection. This study provides empirical contributions to the field of public sector procurement, particularly in the context of higher education institutions.
The Mediating Role of Customer Satisfaction in The Relationship Between Service Quality and Complaint Handling Toward Customer Loyalty at Bank After Digital Disruption Mansur Chadi Mursid; Elysia Anindya Indriani; Pratomo Cahyo Kurniawan; Catherine Conales Salvo; Aenurofik Aenurofik; Abdul Hamid
Business and Applied Management Journal Vol. 4 No. 1 (2026)
Publisher : Al-Qalam Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61987/bamj.v4i1.2089

Abstract

The development of digital transformation in the banking industry has encouraged Bank Syariah Indonesia (BSI) to digitally transform its mobile banking services by releasing the BYOND by BSI SuperApp as the latest version of BSI Mobile. However, in early 2025, a digital service disruption occurred, leading to an increase in customer complaints, including at Bank BSI. This disruption caused inconvenience in transactions and potentially affected customer satisfaction and loyalty. The purpose of this study was to evaluate the extent to which service quality and complaint handling influenced customer loyalty through customer satisfaction. This study used a quantitative approach with a survey method. Data were collected by distributing questionnaires to BSI KCP Pemalang customers using a purposive sampling technique. The sample of this study were BYOND users who were affected by the disruption, had previously reported problems related to BYOND, were at least 18 years old, and lived in the Pemalang area. The measurement scale used a five-point Likert scale. Data analysis was performed using the Structural Equation Modeling (SEM) method based on Partial Least Square (PLS) with the SmartPLS 4 application. The results showed that service quality and complaint handling influenced customer satisfaction. However, service quality and complaint handling did not influence customer loyalty. Customer satisfaction was shown to influence loyalty and mediate the relationship between service quality and complaint handling on customer loyalty with p values 0,001 and 0,003. The practical implication of this research is the importance of prioritizing consumer satisfaction in handling their complaints.
Faculty Education, Academic Rank, and International Exposure as Drivers of University Internationalization: Evidence from an Indonesian Public University Elin Rosalina; Iwan Sukoco; Herwan Abdul Muhyi
Business and Applied Management Journal Vol. 4 No. 1 (2026)
Publisher : Al-Qalam Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61987/bamj.v4i1.2108

Abstract

Internationalization has become a strategic priority for universities, but evidence on how faculty-level human resource characteristics translate into measurable internationalization performance remains limited in developing-country universities. This study examines whether doctoral qualifications, professorial rank, professional teaching certification, and overseas educational background explain faculty-level internationalization performance at university. Using balanced panel data from 16 faculties over 2018-2024, the study constructs an internationalization performance index from active international collaborations, international students, and internationally indexed publications using principal component analysis. Panel regression is then estimated, with faculty budget included as a control variable and model selection based on Chow and Hausman tests. The results show that overseas educational background and faculty budget have positive and statistically significant effects on internationalization performance. Doctoral faculty shows a positive relationship in the baseline model, while the proportion of professors is negatively associated with internationalization performance and certified lecturers are not statistically significant. These findings suggest that formal academic status alone is insufficient to strengthen global engagement. Universities need internationally connected faculty development, incentives for global collaboration, and adequate faculty-level financial support to improve internationalization outcomes.
Psychological Mechanisms of Employee Engagement: The Mediating Role of Job Satisfaction in the Relationship between Participative Leadership, Work–Life Balance, and the Work Environment in Cooperatives Maria Goreti Ilmiana Anapah; Mochammad Al Musadieq; Ika Ruhana
Business and Applied Management Journal Vol. 4 No. 1 (2026)
Publisher : Al-Qalam Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61987/bamj.v4i1.2169

Abstract

Research on employee engagement in cooperative organisations remains relatively limited, even though cooperatives possess unique characteristics whereby employees act as both workers and members of the organisation. Furthermore, the relationship between the influence of participatory leadership, work–life balance, the work environment and job satisfaction on employee engagement still shows empirical inconsistencies across various organisational contexts. Therefore, this study aims to analyse the influence of participatory leadership, work–life balance, and the work environment on employee engagement through the mediation of job satisfaction. This study was conducted at KSP Kopdit Swasti Sari using a quantitative approach with saturated sampling of 71 permanent employees and analysed using SEM-PLS via SmartPLS 4.0. The results indicate that participatory leadership is the strongest predictor of job satisfaction and employee engagement, whilst job satisfaction was found to mediate the effects of participatory leadership, work–life balance, and the work environment on employee engagement. The research model explains 63.7% of the variance in employee engagement. This study contributes by extending the application of the Stimulus-Organism-Response Theory to the context of cooperatives and by confirming the role of job satisfaction as a psychological mechanism linking organisational stimuli to employee engagement.

Page 6 of 6 | Total Record : 57

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