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Mabrur: Academic Journal of Hajj and Umra
Published by Universitas Islam Negeri Sunan Gunung Djati Bandung
ISSN : 28300254     EISSN : 28300254     DOI : 10.15575/mjhu
Core Subject : Religion, Humanities, Science, Social,
Religion Humanities Decision Sciences, Operations Research & Management Social Sciences
Mabrur: Journal of Hajj and Umra adalah jurnal yang dapat diakses publik yang diterbitkan oleh Program Studi S-1 Manajemen Haji dan Umrah Fakultas Dakwah dan Komunikasi UIN Sunan Gunung Djati Bandung dan bekerja sama dengan Perkumpulan Ahli Manajemen Haji dan Umrah (PAMHU). Jurnal ini diterbitkan dua kali setahun, setiap bulan Maret dan September. Jurnal ini berisi hasil penelitian (lapangan atau studi pustaka), kajian teoretis maupun kajian kritis yang meliputi beberapa ranah kajian sebagai berikut. Aspek manajemen yang mencakup kajian mengenai pengelolaan, administrasi, manajemen bimbingan manasik haji, problematika, biro perjalanan wisata rohani, petugas haji, KBIHU, penyelenggaraan haji dan umrah Aspek teknologi informasi yang mencakup kajian bidang pengelolaaN Sistem Aplikasi Haji dalam penyelenggaraan haji dan umrah; Aspek Pengelolaan keuangan haji dan umrah yang mencakup kajian ekonomi, regulasi dan hukum bisnis, perancangan usaha, manajemen risiko (risk management) penyelenggaraan haji dan umrah.
Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Tourism, Leisure and Hospitality Management
Articles 49 Documents
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Komunikasi Dan Penyiaran Islam dalam Perjalanan Haji dan Umrah Ridwan, Aang; Ramlan, Ariq; Fauzidan, Fauzidan
Mabrur: Academic Journal of Hajj and Umra Vol. 1 No. 1 (2022): Mabrur: Academic Journal of Hajj and Umra
Publisher : Faculty of Da'wah and Communication, UIN Sunan Gunung Djati, Bandung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15575/mjhu.v1i1.17521

Abstract

Islamic communication and broadcasting in the practice of pilgrimage and umrah is an important theme that is rarely highlighted, although in a separate focus of discussion, each theme has been widely studied. A good and effective Islamic communication and broadcasting practices are needed to support the services and guidance of Hajj and Umrah pilgrims. This is based on the objective conditions of the Hajj and Umrah journeys, especially related to religious guidance that has not been able to meet the needs and expectations of the pilgrims themselves. This study is basically an attempt by researchers to investigate how the themes of Islamic communication and broadcasting studies in the pilgrimage and umrah trips are discussed and reviewed in various existing scientific publications. Therefore, the chosen form of research is literature review, which focuses on publishing articles in various Scopus indexed journals and the Google Scholar article database on related themes in the 2010-2021 period. The results showed: (1) Conceptual attributes: Islamic communication and broadcasting is understood as a field of study that examines communication practices for the development of Islamic da'wah in harmony with Islamic principles and teachings; (2) Antecedents: the lack of studies, the actual condition of the management of the Hajj and Umrah pilgrimages, as well as the need for changes in service orientation and communication in the Hajj and Umrah journeys; (3) Consequences: increasing the faith and religiosity of the congregation, the delivery of Islamic messages to the congregation, increasing the understanding of the congregation, and increasing awareness to present competent Hajj and Umrah travel guides; (4) Socio-cultural context: changes in the socio-cultural, political, economic situation and patterns of community religiosity; and (5) Related concepts: adding other scientific perspectives to the study of Islamic communication and broadcasting in the pilgrimage and umrah journeys.
Implementasi Fungsi Manajemen dalam Meningkatkan Pelayanan Kepada Calon Jamaah Haji Mirawati, Mirawati; Sarbini, Ahmad; Sadiah, Dewi; Soleh, Soleh
Mabrur: Academic Journal of Hajj and Umra Vol. 1 No. 1 (2022): Mabrur: Academic Journal of Hajj and Umra
Publisher : Faculty of Da'wah and Communication, UIN Sunan Gunung Djati, Bandung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15575/mjhu.v1i1.17522

Abstract

This study aims to determine the implementation of management functions in the form of planning, organizing, mobilizing, and monitoring carried out at the Integrated Hajj and Umrah Service Center (PLHUT) Bekasi Regency in improving services to prospective pilgrims. The method used in this study is a descriptive method with a qualitative approach which aims to describe and provide an explanation of the implementation of management functions in improving services. Data obtained through observation, interviews, and documentation studies. From the exposure of the research results, it can be seen that in improving services to prospective pilgrims at PLHUT Bekasi Regency, they have implemented work principles based on management functions which include planning, organizing, mobilizing, and supervising, but in the implementation there are still obstacles that occur both from internal and external
Strategi Pelayanan Calon Jemaah Haji Musim Pandemi Yuningsih, Yuyun; Bagja, Haliza; Aulia, Burhanudin
Mabrur: Academic Journal of Hajj and Umra Vol. 1 No. 1 (2022): Mabrur: Academic Journal of Hajj and Umra
Publisher : Faculty of Da'wah and Communication, UIN Sunan Gunung Djati, Bandung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15575/mjhu.v1i1.17523

Abstract

Hajj is spiritual worship that requires a strong mental and physical and also a comprehensive understanding. Its implementation involves divine management and human management by paying attention to various government regulations and policies, including policies during the pandemic season. The strategy of serving prospective pilgrims during the pandemic season at the Ministry of Religion of the City of Bandung is the goal of this study. The research method used is the descriptive qualitative method. The data was taken using data collection techniques through observation and interviews with the organizers of the pilgrimage at the Ministry of Religion of the City of Bandung and prospective pilgrims under the auspices of KBIH and independent congregations. The study results revealed that the service strategy for prospective Hajj pilgrims in Bandung City was effective and professional, although with various alternatives. The scope of the service strategy includes services, development, and protection. Information services based on digital transformation, guidance for Hajj rituals carried out online with various platforms, and protection to build mental solid and psychologically healthy congregations in order to accept the reality of various Hajj policies in the pandemic season and provide confidence that pilgrims have the right to protection from the government.
Evaluasi Strategi Bimbingan Manasik Haji di Tengah Pandemi Covid-19 Hilman, Fathin Anjani; Hanadiviyah, Hanadiviyah; Fitriyani, Gina
Mabrur: Academic Journal of Hajj and Umra Vol. 1 No. 1 (2022): Mabrur: Academic Journal of Hajj and Umra
Publisher : Faculty of Da'wah and Communication, UIN Sunan Gunung Djati, Bandung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15575/mjhu.v1i1.17524

Abstract

The purpose of this study was to determine the evaluation of the Hajj ritual guidance strategy in the midst of the covid-19 pandemic. The research method used in this research is descriptive qualitative research method. Data was taken using data collection techniques with observations, interviews and documentation related to research. The results of the study revealed that the evaluation of the KBIH did not only conduct evaluation meetings related to the rituals of Hajj, but also extract from the prospective pilgrims the advantages and disadvantages of implementing this guidance. Therefore, the evaluation conducted by KBIH does not only review external and internal factors of the implemented strategy, but also measures performance and takes corrective action.
Implementasi Strategi Bimbingan Manasik Haji Di Masa Pandemi Covid-19 Fitriani, Putri Diesy; Awalludin, Fakhri; Azzaahra, Raisa Agnia
Mabrur: Academic Journal of Hajj and Umra Vol. 1 No. 1 (2022): Mabrur: Academic Journal of Hajj and Umra
Publisher : Faculty of Da'wah and Communication, UIN Sunan Gunung Djati, Bandung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15575/mjhu.v1i1.17527

Abstract

The purpose of this study was to determine the implementation of the Hajj ritual strategy during the COVID-19 pandemic. The method used in this research is a descriptive research method using a qualitative approach in which data is collected in various ways, such as interviews with the KBIH as well as field observations and analyzing data from various data sources that have been obtained. The results of this study are related to the implementation of the Hajj ritual strategy during the COVID-19 pandemic, carried out in 3 ways, namely online, offline and also hybrid. In addition, in implementing the strategy for implementing Hajj rituals, the Ministry of Religion, in this case the Director General of Hajj and Umrah Organizers, publishes a Guidebook for Hajj and Umrah Manasik During a Pandemic Period. Moreover, related to the implementation at the KBIH Qiblat Tour, the implementation of Hajj services is carried out online with various strategies such as delivering material that is carried out clearly, interesting manner and understand the conditions of the congregation from various circles.
Strategi Pemasaran Biro Perjalanan Haji dan Umroh dalam Meningkatkan Minat Calon Jemaah Maharani, Mega Utami; Sadiah, Dewi; Mujib, Abdul; Mulqiyah, Hilma
Mabrur: Academic Journal of Hajj and Umra Vol. 1 No. 1 (2022): Mabrur: Academic Journal of Hajj and Umra
Publisher : Faculty of Da'wah and Communication, UIN Sunan Gunung Djati, Bandung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15575/mjhu.v1i1.17528

Abstract

This study aims to determine the marketing strategy and how to implement the marketing strategy carried out by Ghinasepti Tour and Travel in attracting the interest of prospective pilgrims. The method used is descriptive method with a qualitative approach. The results of this study indicate that first, the formulation of a marketing strategy which includes the vision and mission, analysis of the internal and external environment using SWOT analysis, and the determination of marketing strategies based on the marketing mix. Second, the implementation of a marketing strategy based on a marketing communication strategy. Third, the evaluation of the marketing strategy carried out by Ghinasepti uses two techniques: a. By evaluating the technical implementation of activities in disseminating information through marketing communication media that have been carried out, b. By evaluating the sources of information obtained by prospective pilgrims.
Manajemen Strategik Bimbingan Manasik Haji dalam Meningkatkan Kualitas Jemaah Nurfadillah, Ni’mah; Sarbini, Ahmad; Herman, Herman
Mabrur: Academic Journal of Hajj and Umra Vol. 1 No. 2 (2022): Mabrur:Academic Journal of Hajj and Umra
Publisher : Faculty of Da'wah and Communication, UIN Sunan Gunung Djati, Bandung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15575/mjhu.v1i2.26447

Abstract

Penelitian ini bertujuan untuk mengetahui manajemen strategik Bimbingan Manasik Haji KBIHU Masjid Raya Bandung melalui tahapan perumusan strategi, pelaksanaan strategi dan evaluasi strategi untuk meningkatkan kualitas jemaah calon haji. Agar didapatkan data yang valid penelitian ini menggunakan metode deskriptif dengan teknik pengumpulan data  wawancara, observasi, dan analisis dokumen. Hasil penelitian menunjukkan bahwa manajemen strategik Bimbingan Manasik Haji di KBIHU Masjid Raya Bandung yaitu melakukan pengembangan visi, misi dan tujuan untuk menjadikan jemaah haji yang mandiri, dengan melakukan Bimsik Haji yang memfokuskan terhadap teori dan praktik. Pada pelaksanaan strategi, bimsik dilakukan semaksimal mungkin oleh para pembimbing yang ahli di bidangnya. Prosedur yang dijalankan oleh KBIHU Masjid Raya Bandung dimulai dari pendaftaran sampai dengan pelaksanaan ibadah haji (bimbingan di tanah air, di Arab Saudi dan pasca ibadah haji yang dikumpulkan melalui wadah Jamiatul Hujjaj). Tahapan manajemen strategik dilakukan untuk membantu KBIHU menjadikan jemaah haji berkualitas.
Manajemen Stres Kerja dalam Meningkatkan Kualitas Kinerja Karyawan Naharini, Sintani; Rahman, Arif; Azis, Ali
Mabrur: Academic Journal of Hajj and Umra Vol. 1 No. 2 (2022): Mabrur:Academic Journal of Hajj and Umra
Publisher : Faculty of Da'wah and Communication, UIN Sunan Gunung Djati, Bandung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15575/mjhu.v1i2.26448

Abstract

Penelitian ini bertujuan untuk menganalisa aktivitas manajerial dalam mengelola stres kerja yang dialami oleh karyawan Kantor Kementerian Agama Kabupaten Mojokerto bidang pelayanan ibadah Haji dan Umrah. Metode analisis deskriptif dengan pendekatan kualitatif. Hasil penelitian mengindikasikan bahwa karyawan mengalami stres kerja dengan beragam faktor yang memicunya seperti masalah keuangan, keluarga, beban kerja yang tidak seimbang. Program manajemen stres kerja dibuat untuk membantu karyawan mengelola stres dengan relaksasi, menciptakan iklim organisasi yang baik, membangun hubungan dan komunikasi yang sehat antara pimpinan dan karyawan, meningkatkan spiritualitas diri.
Manajemen Strategi Pelayanan Prima PT. Dago Wisata Internasional dalam Meningkatkan Kepuasan Jemaah Haji dan Umrah Novila, Sheila; Mujib, Abdul
Mabrur: Academic Journal of Hajj and Umra Vol. 1 No. 2 (2022): Mabrur:Academic Journal of Hajj and Umra
Publisher : Faculty of Da'wah and Communication, UIN Sunan Gunung Djati, Bandung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15575/mjhu.v1i2.26450

Abstract

Tulisan ini bertujuan untuk mengetahui manajemen strategi pelayanan prima dalam meningkatkan kepuasan jamaah PT. Dago Wisata Internasional Kota Bandung dengan menggunakan konsep dari strategi yakni formulasi, implementasi, dan evaluasi strategi pelayanan. Adapun metode yang digunakan dalam penelitian ini, yakni metode deskriptif dengan pendekatan kualitatif. Sedangkan teknik pengumpulan data yang digunakan yaitu dengan menggunakan metode observasi, wawancara, dan studi dokumentasi. Hasil dari penelitian menunjukan bahwa konsep dari manajemen strategis yang diterapkan oleh PT. Dago Wisata Internasional dalam meningkatkan kepuasan jamaah meliputi: Pertama, formulasi mencakup visi dan misi, tujuan, strategi, kebijakan, serta legalitas dari PT. Dago Wisata Internasional. Kedua, implementasi dalam penyelenggaraan layanannya yang berupa fasilitas, regulasi layanan, dan penerapan prinsip pelayanan prima A3 (attitude, attention, dan action). Ketiga, berdasarkan hasil evaluasi dapat dikatakan bahwa PT. Dago Wisata Internasional sudah menerapkan konsep manajemen strategis dengan baik serta sudah mencapai target yang telah ditetapkan perusahaan mengenai standar minimal kepuasan jamaah selaku pelanggan.
Implementasi Manajemen Layanan Haji Di Masa Pandemi Covid-19 Al Qudsy, Nakhila Hunafa; Abidin, Yusuf Zaenal; Setiawan, Asep Iwan
Mabrur: Academic Journal of Hajj and Umra Vol. 1 No. 2 (2022): Mabrur:Academic Journal of Hajj and Umra
Publisher : Faculty of Da'wah and Communication, UIN Sunan Gunung Djati, Bandung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15575/mjhu.v1i2.26451

Abstract

Penelitian ini bertujuan untuk mengetahui perencanaan, pengorganisasian, pelaksanaan, dan pengawasan dalam pelayanan calon jemaah haji di masa pandemi Covid-19 berdasarkan pada teori empat fungsi manajemen yang dikemukakan oleh George R Terry. Penelitiaan ini menggunakan metode deskriptif kualitatif. Hasil penelitian menunjukkan bahwa implementasi manajemen layanan haji di masa pandemi Covid-19 dilihat dari perencanaan terdapat lima program pelayanan untuk calon jemaah haji, pengorganisasian pelayanan dilaksanakan oleh staf-staf yang terbagi menjadi lima bidang berdasarkan keahlian dan kemampuan, pelaksanaan program pelayanan dijalankan dengan memperhatikan protokol kesehatan yang ketat, staf dibagi menjadi dua tim, dan pelayanan diberikan dalam bentuk pelayanan lisan, tulisan, serta perbuatan dan pada proses pengawasan dilakukan secara langsung dan tidak langsung yang diawasi oleh kepala seksi Penyelenggaraan Haji dan Umrah.

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