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Mabrur: Academic Journal of Hajj and Umra
Published by Universitas Islam Negeri Sunan Gunung Djati Bandung
ISSN : 28300254     EISSN : 28300254     DOI : 10.15575/mjhu
Core Subject : Religion, Humanities, Science, Social,
Religion Humanities Decision Sciences, Operations Research & Management Social Sciences
Mabrur: Journal of Hajj and Umra adalah jurnal yang dapat diakses publik yang diterbitkan oleh Program Studi S-1 Manajemen Haji dan Umrah Fakultas Dakwah dan Komunikasi UIN Sunan Gunung Djati Bandung dan bekerja sama dengan Perkumpulan Ahli Manajemen Haji dan Umrah (PAMHU). Jurnal ini diterbitkan dua kali setahun, setiap bulan Maret dan September. Jurnal ini berisi hasil penelitian (lapangan atau studi pustaka), kajian teoretis maupun kajian kritis yang meliputi beberapa ranah kajian sebagai berikut. Aspek manajemen yang mencakup kajian mengenai pengelolaan, administrasi, manajemen bimbingan manasik haji, problematika, biro perjalanan wisata rohani, petugas haji, KBIHU, penyelenggaraan haji dan umrah Aspek teknologi informasi yang mencakup kajian bidang pengelolaaN Sistem Aplikasi Haji dalam penyelenggaraan haji dan umrah; Aspek Pengelolaan keuangan haji dan umrah yang mencakup kajian ekonomi, regulasi dan hukum bisnis, perancangan usaha, manajemen risiko (risk management) penyelenggaraan haji dan umrah.
Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Tourism, Leisure and Hospitality Management
Articles 49 Documents
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Manajemen Strategik Bimbingan Manasik dalam Membangun Kemandirian Jemaah Haji Di KBIHU PP Persis Fau, Fauzidan Wildanul; Nase, Nase; Rustandi, Ridwan
Mabrur: Academic Journal of Hajj and Umra Vol. 3 No. 1 (2024): Mabrur: Academic Journal of Hajj and Umra
Publisher : Faculty of Da'wah and Communication, UIN Sunan Gunung Djati, Bandung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15575/mjhu.v3i1.37306

Abstract

This study aims to determine the strategy of manasik guidance by KBIHU PP Persis in building the independence of pilgrims, using Fred R. David's Strategic Management Theory (2011). This research uses a qualitative approach, while the method used is a case study. The results show that the strategic management of Hajj Manasik Guidance at KBIHU PP Persis runs according to theory, with the Hisbah Council reviewing the manasik material and centralizing policies. Tiered guidance involves hajj officers, improves quality especially in planning, and contributes importantly to more effective and adaptive guidance practices. This research emphasizes the importance of a strategic management approach in improving the self-reliance of pilgrims.
Implementasi Standar Operasional Prosedur (SOP) Dalam Layanan Pembatalan Jemaah Haji Di Kementerian Agama Kabupaten Sumedang Ramdani, Saiful Islam; Muhtarom, Mumuh; Yuningsih, Yuyun
Mabrur: Academic Journal of Hajj and Umra Vol. 4 No. 1 (2025): Mabrur: Academic Journal of Hajj and Umra
Publisher : Faculty of Da'wah and Communication, UIN Sunan Gunung Djati, Bandung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15575/mjhu.v4i1.35270

Abstract

Tujuan penelitian ini untuk mengetahui regulasi pemerintah, untuk mengetahui implementasi SOP dan mengevaluasi SOP pembatalan haji di Kemenag Kab. Sumedang. Metode yang digunakan dalam penelitian ini menggunakan metode deskriptif kualitatif. Penelitian ini menggunakan teori implementasi menurut Freeman dan Sherwood. Hasil penelitian disimpulkan bahwa regulasi SOP pembatalan haji menyesuaikan dengan Keputusan Dirjen PHU RI No. 241 Tahun 2021. Prosedur pembatalan haji diantaranya, datang ke kantor Kemenag Kab. Sumedang, mengajukan permohonan pembatalan haji, memenuhi eberkas persyaratan administrasi, menunggu proses pengembalian BPIH. Serta evaluasi secara berkala terhadap pelaksanaan SOP pembatalan haji.
Pengelolaan Dokumen Perjalanan Dalam Meningkatkan Efektivitas Penyelenggaraan Ibadah Haji Nugraha, Mizwar Luthfiansyah; Mujib, Abdul
Mabrur: Academic Journal of Hajj and Umra Vol. 4 No. 1 (2025): Mabrur: Academic Journal of Hajj and Umra
Publisher : Faculty of Da'wah and Communication, UIN Sunan Gunung Djati, Bandung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15575/mjhu.v4i1.38759

Abstract

Penelitian ini bertujuan untuk mengetahui perencanaan, sistem pembagian kerja, pelaksanaan pengelolaan, serta sistem pengawasan dokumen perjalanan haji. Metode penelitian yang digunakan yaitu fenomenologi dalam pendekatan kualitatif dengan menggunakan teori manajemen George R Terry. Hasil penelitian menunjukan bahwa Seksi PHU Kemenag Kabupaten Tasikmalaya melakukan perencanaan pengelolaan dokumen perjalanan dengan memilah nomor posri aktif jemaah haji yang akan berangkat pada tahun 2023 jauh hari sebelum masa pemberangkatan, pembagian kerja dilakukan dengan melibatkan KBIHU serta Kantor Imigrasi untuk melakukan penerbitan Paspor, Pelaksanaan pengelolaan dokumen perjalanan dilakukan sesuai dengan prosedur yang berlaku dengan pengawasan yang dilakukan oleh beberapa pihak baik pihak internal atau eksternal This study aims to find out the planning, labor division system, management implementation, and supervision system of hajj travel documents. The research method used is phenomenology in a qualitative approach using George R Terry management theory. The results of the study show that the PHU Section of the Ministry of Religion of Tasikmalaya Regency carries out travel document management planning by sorting out the active posri numbers of pilgrims who will depart in 2023 long before the departure period, the division of labor carried out is in collaboration with KBIHU and the Immigration Office to issue Travel Documents of the Republic of Indonesia or Passports, The implementation of travel document management is carried out in accordance with applicable procedures with supervision carried out by several parties, both internal and external parties.
Manajemen Pelayanan Haji Ramah Lansia Melalui Aplikasi Saudi Visa Biometric Panani, Muh Jihan; Mujib, Abdul
Mabrur: Academic Journal of Hajj and Umra Vol. 3 No. 2 (2024): Mabrur: Academic Journal of Hajj and Umra
Publisher : Faculty of Da'wah and Communication, UIN Sunan Gunung Djati, Bandung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15575/mjhu.v3i2.38780

Abstract

Penelitian ini bertujuan untuk mengetahui bagaimana strategi pelayanan, sumber daya manusia dan sistem pelayanan dengan merujuk pada model service triangle. Penelitian ini menggunakan pendekatan paradigma konstruktivisme. Metode deskriptif dan teknik pengumpulan data wawancara, observasi dan dokumentasi. Hasil penelitian di Seksi Penyelenggaraan Haji dan Umrah Kementerian Agama Kabupaten Bandung melakukan strategi pelayanan dengan melakukan sosialisasi kepada jemaah, sosialisasi kepada KBIHU dan menampung permasalahan. Sumber daya manusia sudah mengikuti bimtek untuk memenuhi pelayanan yang profesional serta sesuai dengan SOP, sistem pelayanan permohonan visa haji dan umrah melalui aplikasi visa memudahkan lansia dalam proses permohonan visa secara online.
Strategi Pelayanan Prima Pendaftaran Ibadah Haji di Kantor Kementerian gama Kota Cimahi yaningrum, inggrid; Fitriani, Putri Diesy
Mabrur: Academic Journal of Hajj and Umra Vol. 3 No. 2 (2024): Mabrur: Academic Journal of Hajj and Umra
Publisher : Faculty of Da'wah and Communication, UIN Sunan Gunung Djati, Bandung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15575/mjhu.v3i2.39036

Abstract

Penelitian ini bertujuan untuk mengkaji perencanaan, pemahaman staf, serta faktor pendukung dan penghambat strategi pelayanan prima di Kementerian Agama Kota Cimahi. Penelitian ini menggunakan metode deskriptif kualitatif dengan teknik wawancara dan dokumentasi. Dari hasil penelitian yang dilakukan di Kantor Kementerian Agama Kota Cimahi pada Seksi Penyelenggaraan Haji dan Umrah menunjukkan bahwa strategi pelayanan prima dalam penyelenggaraan Haji dan Umrah di Kementerian Agama Kota Cimahi telah terealisasi melalui perencanaan yang mencakup ability, attitude, attention, action, dan accountability. Staf memahami elemen pelayanan prima seperti reliability, responsiveness, assurance, empathy, dan tangible. Faktor pendukungnya adalah kedisiplinan staf dan komitmen kerja. Faktor penghambatnya adalah keterbatasan tim dalam memahami IT. Beberapa kebijakan juga belum terealisasi secara efektif.
Peran Tenaga Musiman Dalam Pelayanan Jemaah Haji Lansia Tahun 2023 Aulia, Burhanudin; Setiawan, Asep Iwan; Hilman, Fathin Anjani
Mabrur: Academic Journal of Hajj and Umra Vol. 3 No. 2 (2024): Mabrur: Academic Journal of Hajj and Umra
Publisher : Faculty of Da'wah and Communication, UIN Sunan Gunung Djati, Bandung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15575/mjhu.v3i2.39039

Abstract

Penelitian ini bertujuan untuk mengetahui peran aktif tenaga musiman, peran partisipatif tenaga musiman dan peran pasif tenaga musiman dalam memberikan pelayanan terhadap jemaah haji lansia. Metode penelitian yang digunakan yaitu field research dalam pendekatan kualitatif. Penelitian ini menggunakan teori Soerjono Soekanto bahwa peran itu ialah seseorang yang menjalan tugas dan fungsi sesuai dengan kedudukanya maka seseorang tersebut telah melaksnakan peran. Hasil penelitian menunjukkan bahwa Peran Aktif, Peran Pasif, dan Peran Partisipasif terhadap tenaga musiman suatu hal yang sangat penting dalam memberikan pelayanan kepada jemaah haji lansia. Mereka membantu dalam mobilitas, menyediakan bantuan medis, memberikan informasi, dan mendukung kebutuhan sehari-hari jemaah haji lansia. Peran tenaga musiman sangat penting dalam mendukung pelaksanaan ibadah haji bagi jemaah lansia.
Pelayanan Haji Furoda Di Travel Jannah firdaus Biben, Rizaldi Ahmad; Muhtarom, Mumuh
Mabrur: Academic Journal of Hajj and Umra Vol. 3 No. 2 (2024): Mabrur: Academic Journal of Hajj and Umra
Publisher : Faculty of Da'wah and Communication, UIN Sunan Gunung Djati, Bandung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15575/mjhu.v3i2.39278

Abstract

The aim of this research is to find out what the concept of furoda hajj services is at PPIU Jannah Firdaus, what the furoda hajj service strategy is at PPIU Jannah Firdaus, and what are the inhibiting and supporting factors for furoda hajj services at Travel Jannah Firdaus. The method used in this research uses a descriptive method with a qualitative approach and data collection techniques through observation, interviews and documentation. The results of this research show that the PPIU Jannah Firdaus Furoda Hajj service tries to provide a good Furoda Hajj experience for the congregation, provides comfort in worship, and is committed to providing the best service. The strategy used for Furoda Hajj services is to provide discounts but by providing the best facilities as per the package provided. Inhibiting factors include changing regulations, changes in congregation schedules, global conditions, and intense competition between travelers.
Sistem pengelolaan Embarkasi dan Debarkasi di Unit Pelaksana Teknis Asrama Haji Bekasi Detaliani, Yunika Detaliani; Yuningsih, Yuyun; Sutisna, Dede
Mabrur: Academic Journal of Hajj and Umra Vol. 3 No. 2 (2024): Mabrur: Academic Journal of Hajj and Umra
Publisher : Faculty of Da'wah and Communication, UIN Sunan Gunung Djati, Bandung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15575/mjhu.v3i2.39316

Abstract

The purpose of this research is to find out the system of planning, organizing, implementing, and supervising the embarkation and debarkation of pilgrims at the Bekasi Hajj Dormitory UPT in 2024, as well as to find out what are the inhibiting and supporting factors in the implementation of embarkation and debarkation at the Bekasi Hajj Dormitory UPT, this thesis uses a qualitative method, and uses the theory of management functions according to George R. Terry. The results of this research are comprehensive planning, structured organization of human resources, implementation by implementing effective One Stop Service, and strict supervision are the main keys to ensure the smooth and efficient process of departure and repatriation of pilgrims. Each stage involves coordination between various parties, the use of information technology, and anticipation of potential obstacles such as bad weather and budget constraints. Keywords: Hajj pilgrims; Management; System
Strategi Digital Marketing sebagai Media Komunikasi Pemasaran Paket Umrah pada PT Adhiya Wisata Utama Bandung Fauziah, Hilma Mulqiyah; Hilman, Fathin Anjani
Mabrur: Academic Journal of Hajj and Umra Vol. 4 No. 1 (2025): Mabrur: Academic Journal of Hajj and Umra
Publisher : Faculty of Da'wah and Communication, UIN Sunan Gunung Djati, Bandung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15575/mjhu.v4i1.40004

Abstract

This study aims to find out the management of marketing, and the impact of marketing strategies through digital marketing on PT. Adhiya Wisata Utama. The research method used is descriptive in a qualitative approach using Kotler's marketing strategy theory. The results of the study show that PT. Adhiya Wisata Utama implements a marketing strategy in the form of market segmentation through the grouping of tour packages by empowering employee experience to offer packages to the public in accordance with the market segmentation that has been determined, and the impact of this strategy, which is to produce an increase in the interest of prospective Umrah pilgrims, as evidenced by the increasing frequency of Umrah pilgrim departures.
The Impact of Service Quality and Trust on Umrah Pilgrim Satisfaction at PT. Adhiya Tour & Travel Bandung in 2024 fadilah, aldi fadilah; Solahudin, Dindin
Mabrur: Academic Journal of Hajj and Umra Vol. 4 No. 1 (2025): Mabrur: Academic Journal of Hajj and Umra
Publisher : Faculty of Da'wah and Communication, UIN Sunan Gunung Djati, Bandung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15575/mjhu.v4i1.40403

Abstract

This study aims to analyze the influence of service quality and trust on the satisfaction of umrah pilgrims at PT. Adhiya Tour and Travel Bandung. Data were collected through questionnaires from a population of 132 and a sample of 30. The data analysis method used is descriptive quantitative. The results show that, partially, service quality has an influence but is not significant on the satisfaction of umrah pilgrims (t calculated 1.462 < t table 2.408; significance 0.156). On the other hand, trust has a significant influence (t calculated 5.083 > t table 2.408; significance 0.000). Simultaneously, service quality and trust significantly influence the satisfaction of umrah pilgrims (F calculated 82.304 > F table 4.21) with a determination coefficient of 86.4%, while the remaining 13.6% is influenced by other variables. Keywords : Impact of Quality; Trust; Pilgrims' Satisfaction

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