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International Journal of Economics and Management Research
Published by International Forum of Researchers and Lecturers
ISSN : 28302664     EISSN : 28302508     DOI : https://doi.org/10.55606/ijemr.v4i3
Core Subject : Economy, Science,
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance
International Journal of Economics and Management Research, an electronic international journal, provides a forum for publishing the original research articles, review articles from contributors, and the novel technology news related to management, accounting and economic. This journal encompasses original research articles, review articles, and short communications, including: Financial Accounting Public Sector Accounting Management Accounting Sharia Accounting and Financial Management Auditing Corporate Governance Behavioral Accounting (Including Ethics and Professionalism) Accounting (Ethics) Education Taxation Capital Markets and Investments Accounting for Banking and insurance Accounting Information Systems Sustainability Reporting Human Resource Management Marketing Management Financial Management Financial Behavioral Entrepreneur
Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Bisnis, Menejemen, dan Akutansi (Lain-Lain)
Articles 437 Documents
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Job Stress, Job Burnout, and Turnover Intention in Employees of Digital Education Platform and Book Provider Company PT. XYZ Dismas Persada Dewangga Pramudita; Agatha Mayasari; Florensia Marshanda Luna Almoza
International Journal of Economics and Management Research Vol. 4 No. 2 (2025): August: International Journal of Economics and Management Research
Publisher : Pusat Riset dan Inovasi Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/ijemr.v4i2.444

Abstract

This study aims to evaluate the impact of job stress and emotional exhaustion (burnout) on employees’ intention to resign (turnover intention), considering the importance of retaining high-quality personnel for companies. High levels of job stress often lead to psychological and emotional strain that harms employee well-being, which may, in turn, increase their desire to leave the job. Additionally, burnout—characterized by emotional fatigue, depersonalization, and reduced personal accomplishment—also contributes to the rise in turnover intention. This research adopts a quantitative approach using a survey method, where data were gathered from employees of PT XYZ, a company engaged in providing books and digital educational platforms. The purposive sampling technique was used to collect responses through distributed questionnaires. Statistical analysis was conducted using SPSS IBM version 29 to examine the direct effects of job stress, burnout, and turnover intention. The findings indicate that job stress has no significant influence on the turnover intention of employees at PT XYZ. However, the burnout variable shows a positive and significant effect on employees’ intention to leave. These results underscore that excessive stress and severe burnout can heighten the risk of turnover within an organization. Therefore, it is crucial for companies to implement effective strategies to manage job stress and prevent burnout in order to reduce employees’ turnover intention.
The Role of Human Resource Management in Improving the Sus-tainability and Economic Contribution of BUMDes: A Case Study of Cibodas Village in the Post-Pandemic Era Monika Balqis Pratiwi; Ahmad Badawi Saluy; Didin Hikmah Perkasa
International Journal of Economics and Management Research Vol. 4 No. 2 (2025): August: International Journal of Economics and Management Research
Publisher : Pusat Riset dan Inovasi Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/ijemr.v4i2.446

Abstract

Village Owned Enterprises (BUMDes) is a type of legal entity business that can be used as a form of effort to improve the village economy and increase Village Original Income (PADes). One of the villages that founded BUMDes is BUMDes Karya Mandiri in Cibodas Village, Lembang District, West Bandung Regency. This research aims to analyze how the role of Village-Owned Enterprises (BUMDes) in helping to increase Village Original Income (PADes) in Cibodas Village, Lembang District, West Bandung Regency. Research methods use qualitative with a descriptive approach. Data collection techniques include interviews, observations, and documentation. The results of the research show that the management of BUMDes Karya Mandiri is quite good and meets the 6 principles of BUMDes management. BUMDes Karya Mandiri has been able to increase the Village’s Original Income as evidenced in 2019, 2021, and 2022 BUMDes gave 42,000,000 IDR to PADes and in 2023 BUMDes gave IDR 15,300,000. Although the number of contributions is still relatively small compared to the income obtained by BUMDes, but with the existence of BUMDes it is able to increase PADes and help improve the community’s economy. BUMDes in improving PADes there are supporting and Inhibiting factors. The supporting factors of BUMDes are Central Government Support, Village Government Support, Potential Resources owned by the Village, Knowledge of Human Resources, and Business Capital or Budget. Meanwhile, the factors that hinder the role of BUMDes in increasing the Village’s Original Income are Financial Management, Human Resources (Society), Natural Factors, and Unutilized Potential.
Analyzing the Effectiveness of Indomaret Employee Performance Management in Kamal: An Employee Interview-Based Case Study Andini Cristina Santoso; Nabilah Khairunnisa; Alisya Nurrahmania; Iriani Ismail
International Journal of Economics and Management Research Vol. 4 No. 2 (2025): August: International Journal of Economics and Management Research
Publisher : Pusat Riset dan Inovasi Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/ijemr.v4i2.447

Abstract

This study aims to analyze the effectiveness of employee performance management at Indomaret Kamal outlets in Bangkalan city, through a qualitative case study. The research method uses semi-structured interviews with an employee to explore their experiences and perceptions related to various aspects of work, including stock management, work relationships, and job satisfaction. The results of the analysis indicate weaknesses in the stock management system, characterized by inconsistencies between online and physical stock data, and lack of adequate supervision from management. This causes some best-selling products to sometimes run out before the next stock replenishment schedule, causing losses in the form of lost potential sales and customer dissatisfaction. In addition to stock problems, employees are also dissatisfied with management supervision which is considered inadequate, which causes difficulties in carrying out tasks and reduces work motivation. In conclusion, this study highlights the need to improve the stock management system, increase more effective and supportive supervision, and employee training programs to improve the effectiveness of performance management at Indomaret. By implementing these recommendations, it is hoped that the effectiveness of employee performance management at Indomaret Kamal can be increased, which will ultimately have a positive impact on company productivity and customer satisfaction.  
A Study on Job Satisfaction Mediation in the Outsourcing Sector: Improving Employee Performance via Job Crafting and Organizational Culture Rofiqi Rofiqi; Agung Winarno; Sopiah Sopiah
International Journal of Economics and Management Research Vol. 4 No. 2 (2025): August: International Journal of Economics and Management Research
Publisher : Pusat Riset dan Inovasi Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/ijemr.v4i2.448

Abstract

The 600-person outsourcing service company PT. Swapro Internasional Malang is where we carried out our investigation. This research was primarily motivated by the deterioration in employee performance, as seen by the attainment of Key Performance Indicators (KPIs) of just 67% of the 85% objective. This study's objective is to examine both direct and indirect consequences of job crafting and organisational culture on employee performance, using work satisfaction as an intervening variable. This study takes a quantitative approach and employs a survey method., administering a questionnaire to 235 respondents who were chosen via proportionate random selection. SmartPLS 4's Structural Equation Modelling was used to analyse the data. The study's findings show that organisational culture and job crafting significantly and favourably affect employee performance that is both directly and indirectly impacted by work satisfaction. These results validate that the effects of organisational culture and job crafting on performance is reinforced by work satisfaction, which serves as a mediator. The primary finding of this research is that task management alone is not enough to improve employee performance; businesses also need to foster a good organisational culture, offer chances for self-improvement, and establish a supportive work environment. These findings' practical ramifications push management to focus more on non-monetary factors like open communication, managerial support, and recognition in fostering work happiness.
Evaluate CRM Performance with CSI and Science Ap-proach Implications for Marketing Strategy Umme Saladin Magic Potatoes Rasidin Karo Karo Sitepu; Muhammad Hafidz Azizi; Amer Abdul Aziz; Muhammad Iqbal; Satrio Rasendriya Widyadhana; Farraz Ariel Gubita; Muhammad Puja Dwi Surya
International Journal of Economics and Management Research Vol. 4 No. 3 (2025): December : International Journal of Economics and Management Research
Publisher : Pusat Riset dan Inovasi Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/ijemr.v4i3.449

Abstract

This study aims to evaluate the performance of Customer Relationship Management (CRM) in MSMEs of Saladin Kentang Magic using the Customer Satisfaction Index (CSI) and Importance-Performance Analysis (IPA) approaches. A further goal is to formulate a marketing strategy based on the results of the evaluation. The study used a quantitative descriptive method with data collection techniques through questionnaires distributed to 100 respondents of Saladin Potato Magic customers. The research variables include five dimensions of CRM service quality: tangible, reliability, responsiveness, assurance, and empathy. The results of the study showed a CSI value of 76.83% which showed that customers were "satisfied" with the performance of the CRM. The IPA analysis identified priority attributes for improvement in quadrant I, namely the ease of contact through social media and the speed of response to complaints. Attributes in quadrant II that need to be maintained include product variety, product quality, and employee friendliness. The implication of this study is the need for a marketing strategy that focuses on strengthening social media management, improving the complaint handling system, and maintaining product quality as a competitive advantage for Saladin Potato Magic MSMEs.
HR Development in Comfortable Coffee Eatery in Sragen Mariska Iva Liana; Syairabilla Elmasa Eyatena; Amanda Putri Azkia; Iriani Ismail
International Journal of Economics and Management Research Vol. 4 No. 2 (2025): August: International Journal of Economics and Management Research
Publisher : Pusat Riset dan Inovasi Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/ijemr.v4i2.450

Abstract

This study aims to evaluate the training and development of human resources at Nyaman Coffee Eatery, focusing on enhancing customer service quality through employee competence development. Based on the definition of training as a structured process aimed at improving individual performance, and development which includes the design of learning materials, this research highlights the importance of setting clear training objectives, ensuring adequate trainer qualifications, ensuring material relevance, and applying suitable training methods. The findings show that training at Nyaman Coffee Eatery is focused on developing communication skills, customer service, and teamwork, using on-the-job training methods. Furthermore, an experiential learning approach and job rotation are implemented to increase employee flexibility and skills across various positions. The impact of this training is reflected in increased employee engagement and their ability to provide better service to customers, which ultimately contributes to improved service quality. This research recommends the need for continuous evaluation to assess the long-term effectiveness of the training programs and suggests collaboration with educational institutions to ensure that training materials remain relevant and up-to-date. Overall, this study emphasizes the importance of investing in human resource development for the sustainability and success of Nyaman Coffee Eatery.
The Influence of Employee Relations Quality on Customer Service Satisfaction at Kurnia Emas Store Eka Damayanti; Septy Nurmala Alvianti; Jamilatul Qomariyah; Iriani Ismail
International Journal of Economics and Management Research Vol. 4 No. 2 (2025): August: International Journal of Economics and Management Research
Publisher : Pusat Riset dan Inovasi Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/ijemr.v4i2.451

Abstract

This study investigates the influence of employee relationship quality on customer service satisfaction at the Toko Kurnia Emas. The central issue addressed is the extent to which positive interpersonal relationships among employees enhance the quality of service experienced by customers. Accordingly, the research focuses on assessing the degree of impact that employee relationship quality exerts on customer satisfaction. Employing a quantitative approach with a descriptive correlational design, the study involved 15 employees and 15 customers selected through total and purposive sampling techniques, respectively. Data were collected via a Likert-scale questionnaire and analyzed using simple linear regression to examine the relationship between variables. The findings reveal a significant positive relationship between the quality of employee relations and customer service satisfaction. In essence, harmonious employee interactions contribute to higher levels of customer satisfaction. This study offers practical insights for managers in the retail sector, emphasizing the importance of fostering strong internal relationships to enhance overall service performance. Future research is encouraged to include a larger sample and explore additional variables, such as employee training and professional development, that may influence customer satisfaction
The Influence of Compensation and Motivation on Employee Performance at Freshmart Bahu Mall Manado Laurens Mambu; Hentje Kandati; Inneke Makaliwe
International Journal of Economics and Management Research Vol. 4 No. 2 (2025): August: International Journal of Economics and Management Research
Publisher : Pusat Riset dan Inovasi Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/ijemr.v4i2.452

Abstract

Compensation and motivation are two important factors in the organization of a company. High attention to both of these is expected to have an impact on increasing employee performance in providing services to consumers. However, from the results of observations, it appears that there are still employees who are still lacking in motivation in providing services to consumers: 1) Employees at Freshmart Bahu Mall Manado have not become professional human resources in providing services to consumers; 2) There are still employees who have low motivation. This study aims to 1) determine the effect of compensation on employee performance at Freshmart Bahu Mall Manado. 2) to determine the effect of motivation on employee performance at Freshmart Bahu Mall Manado, 3) to determine the effect of compensation and motivation together on employee performance at Freshmart Bahu Mall Manado. This study uses a correlational method. The data analysis conducted provides the following conclusions: 1) Compensation has a significant effect on employee performance at Fresh Mart Bahu Mall Manado, 2) Motivation has a significant effect on employee performance at PT. Fresh Mart Bahu Mall Manado, 3) Simultaneously, both compensation and motivation have an effect on employee performance at Fresh Mart Bahu Mall Manado.
Financing Management Paradigm in Islamic Commercial Banks : A Theoretical and Practical Review Abdillah Qadry Azizi; Mugiyati Mugiyati
International Journal of Economics and Management Research Vol. 4 No. 3 (2025): December : International Journal of Economics and Management Research
Publisher : Pusat Riset dan Inovasi Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/ijemr.v4i3.453

Abstract

The financing management paradigm in Islamic commercial banks is an important foundation in the Islamic financial system that emphasizes justice, transparency, and usefulness. This study aims to examine how this paradigm is applied in the practice of financing management in Islamic banks, as well as the challenges and innovations it faces. Using a qualitative approach through literature study, this study found that the sharia paradigm in financing not only avoids usury, but also encourages productive partnerships and strengthening the people's economy through sharia-compliant contract principles. Various forms of financing such as murabahah, musyarakah, and ijarah are implemented with a strict risk management approach. On the other hand, challenges arise such as limited public understanding of sharia contracts, weaknesses in the control of property rights in murabahah, and inconsistencies in practices with DSN-MUI fatwas. Financing innovations, such as sharia credit cards and blockchain-based digitalization, are important solutions, but still require regulatory support and increased sharia financial literacy. The results of this study indicate the importance of a balance between managerial efficiency and sharia compliance in the financing management paradigm of Islamic banks.
Interactive Marketing Communication through Live Commerce: A Pathway to Consumer Loyalty Ryndian Gusty; Poppy Wulandari; Ira Nur Dewita Siregar; Dyah Seruni Rizqiana; Dita Kartika Sari Hasibuan
International Journal of Economics and Management Research Vol. 4 No. 1 (2025): April : International Journal of Economics and Management Research
Publisher : Pusat Riset dan Inovasi Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/ijemr.v4i1.454

Abstract

This study aims to explore the role of interactive marketing communication through live commerce in fostering consumer loyalty in Indonesia, with a specific focus on the Shopee Live platform. Despite the growing popularity of live commerce, limited interaction and a predominantly transactional approach in live broadcasts remain major obstacles to establishing long-term relationships between brands and consumers. Based on a comprehensive literature review, interactivity in live commerce has been shown to enhance consumer engagement and trust, which in turn influences emotional loyalty. However, most previous studies have primarily concentrated on transactional aspects, overlooking the significance of personal relationships in cultivating sustainable consumer loyalty. This research employs a qualitative approach through a systematic literature review to examine the phenomenon of interactivity on Shopee Live and its impact on consumer loyalty in the Indonesian context. The findings indicate that responsive and personalized interactive communication can reduce psychological distance between hosts and consumers, fostering emotional closeness that reinforces trust and consumer loyalty. This study fills a gap in the existing literature by emphasizing the critical role of emotional, social, and cultural dimensions in shaping consumer loyalty, particularly within the Indonesian market. The insights generated from this research offer practical implications for e-commerce businesses, especially Shopee, to leverage interactivity as a strategic marketing communication tool for building long-term relationships and brand loyalty.

Page 33 of 44 | Total Record : 437

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