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Jurnal Ilmu Administrasi Bisnis

jiab
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Published by Universitas Diponegoro

ISSN : - EISSN : 27461297 DOI : 10.14710/jiab

Core Subject : Economy,

Economics, Econometrics & Finance

Jurnal Ilmu Administrasi Bisnis diterbitkan oleh Jurusan Ilmu Administrasi Bisnis Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro.

Arjuna Subject : -

Articles 1,510 Documents

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PENGARUH KUALITAS PRODUK DAN KUALITAS PELAYANAN TERHADAP LOYALITAS PELANGGAN (STUDI KASUS PADA PELANGGAN GRUP 20 DI LOTTEMart WHOLESALE SEMARANG) Eustolia Ratih Novriana; Agus Hermani; Sari Listyorini
Jurnal Ilmu Administrasi Bisnis Vol 2, No 2 (2013)
Publisher : Universitas Diponegoro

Business competition intensifies between companies, especially in the wholesale business or wholesale,requires companies to devise appropriate marketing strategies with corporate goals of maintaining customerloyalty. Developed marketing strategies that include product quality and service quality. Maintaining productquality and service quality with good will give satisfaction to the customer that will ultimately lead to customerloyalty. Wholesale LOTTEMart Semarang trying to maintain product quality and service quality to customers with agood group of 20, but the reality is still a decline in a group of 20 customers. Therefore, we need some research oncustomer loyalty group of 20This study aims to determine how the effect of product quality and service quality on customer loyalty(customer case study at Group 20 in LOTTEMart Wholesale Semarang). This type of research is explanatoryresearch with a sample of 100 respondents with a purposive sampling technique. Data collection techniques usedquestionnaires and interviews. The data obtained were analyzed using a test of validity, reliability, simple linearregression and multiple linear regression. While hypothesis testing using t-test and F testThe results showed that the positive effect of product quality on customer loyalty with t value 5.997. While thepositive impact of service quality on customer loyalty with t value 6.242. Then together, the quality of product andservice quality affects customer loyalty. Of the value of the coefficient of determination (0.328) it can be seen thatthe quality of product and service quality contributed by 32.8% on customer loyalty.Based on this analysis, the advice that can be given is that the LOTTEMart Wholesale Semarang to maintainproduct quality by increasing the range, keeping it neat banded packs, provide product warranty is longer, andimprove product quality by ensuring all SNI. In addition, the LOTTEMart Wholesale Semarang expected to conductregular training to employees that were originally once a year to once every 6 months.

ANALISIS PROGRAM DESTINATION BRANDING PROVINSI NUSA TENGGARA BARAT (Studi Deskriptif kualitatif Terhadap Rinjani Traccking Manajement Board pada Taman Nasional Gunung Rinjani) Lalu Agceiza Rahardipha; Wahyu Hidayat; Widiartanto Widiartanto
Jurnal Ilmu Administrasi Bisnis Volume 5, Nomor 1, Tahun 2016
Publisher : Universitas Diponegoro

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The government launched the destination branding West Nusa Tenggara The first is "VISIT Lombok Sumbawa in 2012" in 2009, which was inaugurated by the President of the Republic of Indonesia Susilo Bambang Yudhoyono. At the time, "VISIT Lombok Sumbawa in 2012" managed to bring in tourists profound, even to achieve an increase of one million tourists in 2012 with the average - average increase of 45% from 2009. The focus in this thesis is a policy - a policy issued by the government and park authority Nansional Mount Rinjani in developing tourism in the region Mount Rinjani National Park with a destination based on the complexity of the appeal, one of the community-based tourism development. Rinjani Treckking Management Board (RTMB) is an institution established by the government, which then cooperates with the National Park of Mount Rinjani in the development of local community-based tourism. In case of problems caused imlementasinya regulations made by the central government, among others, government regulation number 36 of 2010, PERMENHUT No. 4 in 2012, and the PP number 12 of 2014, which affects the clotting RTMB. These problems, berdamak to the development of tourism businesses in the region, because of business competition climate in the area of Mount Rinjani National Park unhealthy, caused is no more supervision by RTMB. Besides Mount Rinjani National Park is famous for the cultural wealth of the communities in the surrounding area. From a variety of cultural attractions owned, among others, menyembe culture, a culture that is unique in mengembala cow, foster a culture of the mountain, all the exploited people, be a tourist attraction to attract tourists. The conclusion of the program destination branding West Nusa Tenggara on Mount Rinjani National Park, namely, the role of RTMB in developing tourism in the National Park of Mount Rinjani is very important, because to make Rinjani as an icon atapun landmark tourism West Nusa Tenggara RTMB approach using 4 complexity Destination Branding that Natural Condition, Politics, Economics, and Society.

PENGARUH KOMPENSASI DAN MOTIVASI TERHADAP KINERJA KARYAWAN (STUDI KASUS PADA KARYAWAN DIVISI PRODUKSI II PT. KOTA JATI FURINDO JEPARA) Dewi Erma Rahmawati; Sudharto Prawata Hadi
Jurnal Ilmu Administrasi Bisnis Vol 7, No 3 (2018)
Publisher : Universitas Diponegoro

PT. Kota Jati Furindo is a furniture company producing indoor dan outdoor furniture with high quality products. The problem in this research is the amount of achievement of production realization is fluctuative which tend to decrease. That indicates low of employee performance. PT. Kota Jati Furindo needs to pay attention to what matters that can affect employee performance to create a strategy to be able to compete with other furniture companies. The purpose of this study is to identify the influence of compensation and motivation for employee performance. The type of this research is explanatory research. The sample used are 119 respondents who have worked at least 6 months at Production division II PT. Kota Jati Furindo. The sampling techniques is simple random sampling. The data collection technique are questionnaire and literature review. Data analysis techniques are correlation, simple linier regression, multiple linier regression, t and F test with SPSS (Statistical Product and Service Solutions) program version 16.0 The result of this study showed that the compensation has an effect on employee permormance with a correlation coefficient about 0,744 and determination coefficient about 55,4%, motivation itself has an effect on employee performance with a correlation coefficient about 0,646 and determination coefficient about 41,8%. Both compensation and motivation have an effect on employee performance by the equation of Y = -1,243 + 0,464X1 + 0,280X2. This means that the affect of compensation and motivation will improve employee performance. The conclusion of this study is, that compensation and motivation influence the employeeis performance. The recommendation proposed follow. It is necessary to evaluate its compensation system and strengthen the motivation of employee.

PENGARUH CAPITAL ADEQUACY RATIO (CAR), LOAN TO DEPOSIT RATIO (LDR), NON PERFORMING LOAN (NPL), RETURN ON ASSET (ROA), NET INTEREST MARGIN (NIM), DAN BIAYA OPERASIONAL PENDAPATAN OPERASIONAL (BOPO) TERHADAP PEMBERIAN KREDIT (Studi Kasus Pada PD. BPR BKK P Lusia Estine Martin; Saryadi Saryadi; Andi Wijayanto
Jurnal Ilmu Administrasi Bisnis Vol 3, No 2 (2014)
Publisher : Universitas Diponegoro

Business competition more stringent demand of a bank to improve its performance in order to attract investor. Investors before sinking their capital requires information about the performance of companies. The ratio of financial analysis such as CAR, LDR, NPL, ROA, NIM and BOPO an alternative to test whether reduce its financial can be used to perform a prediction against the provision of credits the future. The ratio CAR, LDR, NPL, ROA, NIM and BOPO devired from internal condition bank concerned. When the factors in a state of healthy and the bank can be achieved. The problem in this research is the existence of dissent from the results of previous researches. The purpose of this research is to analyze influence CAR, LDR, NPL, ROA and BOPO to Credit Loan on PD. BPR BKK Pati City period 2007 – 2012.The data used is data secondary quarter from the financial report published by the PD. BPR BKK Pati City. The technique of the sample is purposive of sampling. Techniques that we use is linear regression analysis.Based on the linear regression worship of idols this research concludes that capital adequacy ratio, loan to deposit ratio and the operational cost operational income influential positive and significantly to the provision of credit. Meanwhile, non performing loan and return on assets negative effects and significantly to the provision of credit while net interest margin negative effects and insignificant against the provision of credit. Simultaneously there is significant influence between CAR, LDR, NPL, ROA, NIM and BOPO to Credit Loan with a coefficient determination of 0,960.Suggestion that can be conveyed based on the result analysis indicated that the management of the bank NPL ratio and ROA, it is necessary to pay close attention to because both the ratio of the bank financial is variable the most dominant and consistent in effecting a decrease in credit loan. While factors that affects the increase in credit loan is CAR, LDR, BOPO. This can be used as guidelines either by the company management, in the management of the company and by investors in determining an investment strategy.

PENGARUH REKRUTMEN, SELEKSI, DAN PENEMPATAN TERHADAP KINERJA KARYAWAN PT. GRAMEDIA, JAKARTA Caecilia Rosa Permatasari; Hari Susanta Nugraha
Jurnal Ilmu Administrasi Bisnis Vol 6, No 1 (2017)
Publisher : Universitas Diponegoro

To be able to get loyal customers, PT. Gramedia needs to pay attention on the factors that influence employee performance Moreover, the recent growth of companies in Indonesia engaged in the mass media more and more, so the company must continue to improve the performance of employees so that the company can compete.This research aimed to ascertain the effect of recruitment, selection, and placement on employee performance of PT. Gramedia in Jakarta both simultaneously and partially. The hypothesis was there was an effect of recruitment, selection, and placement, on employee performance of PT. Gramedia in Jakarta both simultaneously and partially. The type of this research was explanatory research with 45 respondents with saturated sampling technique through questionnaire and interview. The data was analyzed using linear regression method with the assistance of SPSS 16.0.The result of this research showed that the recruitment, selection and placement partially positive and significant influence on employee performance. Variable recruitment partially positive and significant influence on employee performance. Variable selection and placement partially positive and significant influence on employee performance. Variable recruitment, selection, and placement simultaneously positive and significant influence on employee performance Based on the result of this research, a conclusion was drawn that customers’ perception on nrecruitment, selection and placement was good. Employee performace of PT. Gramedia were also good. The company was suggested to keep improving the performance of employees in terms of recruitment, selection, and placement are better in line with expectations and needs of the company, so that employees are satisfied and the performance of employees will also increase.

PENGARUH KUALITAS PELAYANAN DAN HARGA TIKET KERETA API TERHADAP LOYALITAS PELANGGAN JASA KERETA API INDONESIA (Studi Pada Kereta Api Argo Muria Kelas Eksekutif Jurusan Semarang Tawang â€“ Jakarta Gambir PT Kereta Api Indonesia DAOP 4 Semarang) Ramadhan, Hilmy; Nugraha, Hari Susanta
Jurnal Ilmu Administrasi Bisnis Vol 8, No 4 (2019): Jurnal Ilmu Administrasi Bisnis
Publisher : Departemen Administrasi Bisnis, FISIP Universitas Diponegoro

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This study aims to determine the effect of service quality and ticket prices on customer loyalty. This type of research uses the type of explanatory research. The sampling technique uses purposive sampling technique. The population of this study is the Argo Muria train passengers as many as 100 respondents. This study uses quantitative analysis with validity, reliability, correlation coefficient, determination coefficient, simple regression, multiple regression, t test and F test with the help of Microsoft Excel and SPSS version 21. The results showed that it could be concluded that t arithmetic (6.339)> t table (1.984), then Ho was rejected and Ha was accepted. There is a significant influence between Service Quality on Customer Loyalty. then t calculate the ticket price to customer loyalty (7,823)> t table (1,984), then Ho is rejected and Ha is accepted. There is a significant influence between Price on Customer Loyalty. Then F-count service quality and price to customer loyalty is (35,704)> F-table (3.09) which means that Ho is rejected and Ha is accepted. Testing this hypothesis proves that together - positive and significant effect between Service Quality and Ticket Prices on Customer Loyalty of Argo Muria Railroad Services PT. KAI DAOP 4 Semarang.

PENGARUH SHOPPING LIFETYLE, FASHION INVOLVEMENT, DAN HEDONIC SHOPPING MOTIVATION TERHADAP IMPULSE BUYING Suhartini, Yuniar Indah; Rodhiyah, Rodhiyah; Listyorini, Sari
Jurnal Ilmu Administrasi Bisnis Volume 5, Nomor 1, Tahun 2016
Publisher : Departemen Administrasi Bisnis, FISIP Universitas Diponegoro

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The development of retail and caused consomer behavior changes in the spending. Consumers now it is not just go shopping due to shooping needed it but due to emotional feelings. This research specifically discusses consumers on Matahari Departement store in Semarang City. This report aims to review the influence of shooping lifestyle, fashion involvement and hedonic shopping motivation towards impulse buying of the consumer of Matahari Departement Store in Semarang City. Type eksplanatory research. Data collection techniques using purposive sampling with a sample of 100 consumers. Quantitative data were analyzed using SPSS version 17. Data were analyzed through the validity, reliability, crosstab, product moment correlation, coefficient of determination, simple linear regression, multiple linear regression, t test and F test. The results show that impulse buying is high. Then shopping lifestyle is quite high, shopping lifestyle has a moderate influence on the impulse buying (19.6 percent) as well as the significant and positive impact on impulse buying (0.358). Fashion involvement is high, fashion involvement has a high influence on the impulse buying (37.6 percent) as well as the significant and positive impact on impulse buying (0.543). Hedonic shopping motivation is quite high, hedonic shopping motivation has a moderate effect (30.4 percent) as well as the significant and positive impact on impulse buying (0,702). Shopping lifestyle, fashion involvement and hedonic shopping motivation to have a strong influence on impulse buying (48.5 percent). In conclusion shopping lifestyle, fashion involvement and hedonic shopping motivation higher so impulse buying higher. Suggested Matahari Department Store improve their services, comfort, products diversity, product quality and products provided should continue to follow the trend of fashion. In addition Matahari Departement Store in its business of doing business must be accordance with ethics of business. The consumers must be more careful and wise in the conducting any activity shopping so they do not feel remorse after shopping.

Reaksi Pasar Modal Indonesia Terhadap Kebijakan Tax Amnesty Indonesia pada Saham LQ45 Tahun 2016-2017 Ramaditya Dwi Nanda; Saryadi Saryadi
Jurnal Ilmu Administrasi Bisnis Vol 6, No 4 (2017)
Publisher : Universitas Diponegoro

Events or domestic foreign policies can influence investors' decisions in the capital market. The existence of these events certainly contain an information that can be interpreted by investors to conduct transactions on the capital market. The tax amnesty policy of Indonesia is assumed to have information content capable of responding to capital market actors. The reaction of capital market actors can be measured by the abnormal return and increased trading volume of activity. So it is necessary to do research on the reaction of the capital market to the tax amnesty policy of Indonesia on LQ45 stock index. The population in this study were 45 companies included in LQ45 during the study period taken by purposive sampling technique. This study uses the method of event study analysis with 11-day period of research on t-5 to t + 5 t0 as event date in all tax amnesty policy periods during that period, period I (July 1, 2016-30 September 2016), period II (October 1, 2016 -31 December 2016) and the third period (January 1, 2017- March 31, 2017). Technique of research analysis using test wilcoxon signed rank test. The result of the research is that there is no difference of average abnormal return and trading volume activity obtained by investor at the time before and after the announcement period I tax amnesty. Period II indicates that there is no difference in average abnormal return but trading volume activity shows negative and significant difference before and after the announcement of II tax amnesty period. In the third period of tax amnesty policy shows that there is a difference in average abnormal return is positive but trading volume activity does not show significant difference at the time before and after the announcement period III tax amnesty. The results explained that the tax amnesty information was not responded by investors in the first period of tax amnesty policy. Period II tax amnesty policy indicates a negative difference due to the hardbrexit issue affecting Asian exchanges including Indonesia. Investors tend to be waiting for the success of tax amnesty which in the third period there is a reaction indicating a positive abnormal return. Based on the repatriated funds collected, investors are more interested in investing in the banking sector than the LQ45 index sector. As a suggestion, there will be better if investors analyze issues such as tax amnesty issues that are assumed to be a positive issue. Because not all information circulating in line with the reality that exist in the market, this is done so that investors get the maximum return or free from risk.

Pengaruh Gaya Hidup (Life Style), Harga (Price), dan Kelompok Referensi (Reference Group) terhadap Keputusan Pembelian Telepon Seluler Blackberry (Studi Pada Mahasiswa Program S1 Angkatan 2009 Fakultas Ilmu Sosial dan Ilmu Politik Universitas Diponegoro) Afrida Fatharani; Nawazirul Lubis; Reni Shinta Dewi
Jurnal Ilmu Administrasi Bisnis Vol 2, No 3 (2013)
Publisher : Universitas Diponegoro

High of competition motivated costumer to selective measures in purchase decision. Consumers purchase decision affected by many factors, between life style, price, and reference group. Based on that, problem in this research is decline of Blackberry user amount at 2010 in over midst rise of user amount in every year during 6 latest years. This research purpose to find out whether have influences between life style, price, and reference group on purchase decisions.This research used explanatory research. From 239 research population taked 71 respondents as sample with Simple Random Sampling method. Collecting data used questionnaire. Analysis data used correlation coefficient, determination coefficient, regression analysis, t test, and F test.The Result this research show that life style, price, and reference group have positive influence and significant on purchase decisions in partial (with result as bis as 40,6%, 41,7%, and 50,8% for each variable) as well as in simultaneous as big as 70,6% with reference group gave biggest influence.For Research in Motion (RIM) proposed to create with catchy design and establish price fits specification and product quality cause many competitors offering telephone cellular product with more excellent specification along with attractive features with affordable price like telephone cellular with Android operating system. For next research need to research about factors be sides life style, price, and reference group influences on purchase decisions

THE INFLUENCE OFWORD OF MOUTH, BRAND IMAGE, AND PRODUCT ATTRIBUTES ON BLACKBERRY PRODUCT PURCHASING DECISIONS. Arni Saraswati; Sri Suryoko; Ngatno Ngatno
Jurnal Ilmu Administrasi Bisnis Vol 5, No 2 (2016)
Publisher : Universitas Diponegoro

Research it is based on a decrease in the sale of blackberry in the last three years. Many factors that must be considered in the decision to buy a product for consideration in decision making. The purpose of this research is: to analyze the influence of word of mouth , brand image, and product attributes on Blackberry product purchasing decisions. This type of research is explanatory type . In this study will explain the influence between the variables to test the hypothesis . The population in this study were all students Fisip Undip . Sampling technique using purposive sampling , namely Fisip Undip student who uses a Blackberry mobile phones . The sampling technique using the formula lameshow, so the sample amounted to 96 respondents . The results showed that word of mouth , brand image and product attributes have a positive and significant influence on purchasing decisions Blackberry products . This is evidenced by test F statistics that indicate 119,559 F count > F table 2,70. The advice given is a Blackberry product companies must constantly innovate by adding features products that are more practical , effective , and expressive .

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Sari Listyorini

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Departemen Administrasi Bisnis, Fakultas Ilmu Sosial & Ilmu Politik, Universitas Diponegoro, Jl. Prof. H. Soedarto, S.H. Tembalang, Semarang, Jawa Tengah, Indonesia

Location
Kota semarang,

Jawa tengah

INDONESIA

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Home Page

OAI Link

Editorial Team

Contact

Reviewer

Google Scholar

Contact Name Sari Listyorini

Contact Email sariadbis96@gmail.com

Phone +6283848898843

Journal Mail Official jiabundip@gmail.com

Editorial Address Departemen Administrasi Bisnis, Fakultas Ilmu Sosial & Ilmu Politik, Universitas Diponegoro, Jl. Prof. H. Soedarto, S.H. Tembalang, Semarang, Jawa Tengah, Indonesia

Location Kota semarang, Jawa tengah INDONESIA

Abstract

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Contact Name
Sari Listyorini

Contact Email
sariadbis96@gmail.com

Phone
+6283848898843

Journal Mail Official
jiabundip@gmail.com

Editorial Address
Departemen Administrasi Bisnis, Fakultas Ilmu Sosial & Ilmu Politik, Universitas Diponegoro, Jl. Prof. H. Soedarto, S.H. Tembalang, Semarang, Jawa Tengah, Indonesia

Location
Kota semarang,

Jawa tengah

INDONESIA