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Jurnal Ilmu Administrasi Bisnis

jiab
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Published by Universitas Diponegoro

ISSN : - EISSN : 27461297 DOI : 10.14710/jiab

Core Subject : Economy,

Economics, Econometrics & Finance

Jurnal Ilmu Administrasi Bisnis diterbitkan oleh Jurusan Ilmu Administrasi Bisnis Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro.

Arjuna Subject : -

Articles 1,396 Documents

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Analisis Tingkat Kepuasan Nasabah Atas Kualitas Pelayanan Pada PT Asuransi Jiwasraya (Persero) Semarang Timur Branch Office. Henry Habincaran; Wahyu Hidayat; Rodhiyah Rodhiyah
Jurnal Ilmu Administrasi Bisnis Volume 2, Nomor 4, Tahun 2013
Publisher : Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (210.88 KB)

Amount customers of PT. Asuransi Jiwasraya (Persero) Semarang Timur Branch Office (BO) in its development has increased and decreased. Decrease the amount identified as a loss for the company, it is very closely related to customer satisfaction over the performance of PT. Asuransi Jiwasraya (Persero) Semarang Timur Branch Office (BO) so the company needs to know the level of satisfaction and the level of corporate performance evaluation materials. Formulation of the problem in this research is how the level of client satisfaction for services on the dimensions of reliability, responsiveness, assurance, empathy and direct evidence. The conclusion of the study is on the performance expectations of customers have approached the company with a low value congruence between 69.2 percent to 91.88 percent. Overall the five dimensions of reliability, responsiveness, assurance, empathy and direct evidence have the customer satisfaction level of 3.68, which means customers are satisfied with the performance of PT Asuransi Jiwasraya (Persero) Semarang Timur Branch Office (BO).Atribut a prompt delivery service and proper regarding the issuance of a policy according to customer halpenting but less attention from the company.

ANALISIS KETERKAITAN MEDIA SOSIAL, MORD OF MOUTH, POTENSI WISATA, DAN PRAKTIK PLACE BRANDING DI TAMAN NASIONAL KARIMUNJAWA, JAWA TENGAH Yordi Hikmawan; Ari Pradhanawati
Jurnal Ilmu Administrasi Bisnis Vol 5, No 3 (2016)
Publisher : Universitas Diponegoro

Public interest to tourism activity is always increasing, seen from the many deals offered by Travel Agencies in internet. Tourism spots seem to be a promising business to by playing the tourism management role. Karimunjawa Island has massive potentials that need to be exposed to public. The paper seeks to provide insights into the application of marketing communication strategies, with social media and word of mouth communication in tourism industry from the perspectives of its tourism potentials, evaluating their effectiveness for place branding management at Karimunjawa National Park. The specific purpose is to uncover the important role marketing communication with practice of social media and word of mouth to build the place brands by engaging potential visitors. The social media and word of mouth proved to be a major communication vehicle that spread across the region like wildfire. Tourism industry is one of the sectors that have beneficiated the most from the marketing communication strategies. As a result social media word of mouth have become an integral part of Karimunjawa National Park place branding.Qualitative case-study method generates understanding of how social media and word of mouth communicate the Karimunjawa National Park’s tourism potentials. In-depth interview allows exploration of how the marketing communication strategies with practice of social media and word of mouth used in place branding processes. As a result, the relationship between travel agent and customers is closer than ever, with businesses continuing to turn to social media and word of mouth to promote their services and reach customers in a more intimate and personal way.

PENGARUH PELATIHAN DAN KOMPENSASI TERHADAP MOTIVASI KERJA KARYAWAN DI DIVISI FINISHING CV. LAKSANA Gilang Christian Elvin; Ari Pradhanawati
Jurnal Ilmu Administrasi Bisnis Vol 8, No 1 (2019)
Publisher : Universitas Diponegoro

CV. Laksana as a large company engaged in autobody manufacture still have an employees with a low work motivation such as production target that aren’t finished on time, the quality of production isn’t in accordance with company standards, etc. This can be caused by a lack of ability of employees because they lack of training or compensation given by the company isn’t good enough. The purpose of this research are to acknowledge the impact of training and compensation towards the work motivation of CV. Laksana employees. This research are using explanatory research and collecting data methods using interview and questionnaires as data collection tools with a sample of 72 respondents of CV. Laksana employees which is accussed by probability sampling methods and random sampling methods. The analyzing methods used in this research validity test, reliability test, coefficient correlation, regression test, determination coefficient, t and F signification test using SPSS 25.0 application. The result of this research shows that training variables had an impact 61.7% towards work motivation, at the other hand compensation varieble had an impact 70.8% towards work motivation, and simultaneously training and compensation have influenced on work motivation 71.6%. This means the better training and compensation given by the company the better work motivation of the employees to finish their job. This research shows that compensation variable have more impact towards work motivation rather than training variable. It is suggested to the company management to keep maintain or even improve the quality of training and keep evaluating about the compensation given to keep maintain the work motivation of the employees.

Pengaruh Peran Serikat Pekerja dan Kompensasi Terhadap Kesejahteraan Buruh Wanita Geby Alvita; Ari Pradhanawati; Reni Shinta Dewi
Jurnal Ilmu Administrasi Bisnis Vol 4, No 1 (2015)
Publisher : Universitas Diponegoro

Excerpted from The World Factbook of data released by the Central Intelligence Agency (CIA) in 2013, Indonesia is the fifth largest force among the countries with calculations 118.1 million people in 2012. According to data from ILO (International Labour Organization) to Indonesia in 2013, as many as 52% of the Indonesian labor is dominated by women. Economic factors are the main reasons women choose to be workers. This condition then made the woman labors want the welfare given by the company to be maximum and fulfilled. The factors that support the well-being of labors among others is the role of unions labor and compensation. Through the union labor they sent their aspirations so the role of union labor is very important to specify the welfare of women labors. In addition, compensation is also important for the labors as individuals because of the amount of compensation reflects the size of their work among the workers themselves. The purpose of this study was to determine the influence of union labor’s role and compensation for the welfare of women workers PT. Hanil Indonesia. This research type is explanatory research. The population in this study were female workers of PT. Hanil Indonesia and the number of samples taken were 95 respondents. The sampling technique used is theSlovin formula. The analytical method used is the correlation coefficient, coefficient of determination, simple linear regression, multiple linear regression, T test and F test with SPSS version 16. Research results through coefficient determination analysis shows that the role of union labor and compensation has a positive and significant effect on the woman labors welfare partially (with results respectively 30.5% and 43.9%) and simultaneously 54.4% for the woman labors welfare. Based on the results, it can be concluded that the role of union labors in PT. Hanil Indonesia is good, besides the compensation is important in supporting their welfare. The advice given in this study is the union labors should be more responsive and quick in responding to complaints of labors as well as the company further improve the welfare of women laborsthrough the compensation.

PENGARUH KERAGAMAN PRODUK DAN KUALITAS PELAYANANTERHADAP KEPUTUSAN PEMBELIAN ULANGMELALUI KEPUASAN KONSUMEN SEBAGAI VARIABEL INTERVENING (Studi pada Konsumen Gelael Mall Ciputra Semarang) Mayo Budi Utama; Ngatno Ngatno
Jurnal Ilmu Administrasi Bisnis Vol 6, No 3 (2017)
Publisher : Universitas Diponegoro

Growth retail business a rapid progress in a few years make competition is tight. Consumer behavior in a shop at a outlet influenced by several factors of them are the diversity products and the quality of services. Supermaket Gelael Mall Ciputra Semarang is one of the supermarkets known in Semarang city. Problems in this research s a reduction turnover income Supermarkets Gelael Ciputra Semarang in 2015, impact on the number of monthly transactions in the growth supermarkets other Semarang city.This study aims to to find out whether is the products diversity and quality service of the decision the purchase repeated through customer satisfaction on the consumer Supermarkets Gelael Ciputra Semarang. Data collection techniques used the interview and questionnaires , while the sample techniques used non probability of sampling with 100 the total sample. Data in analysis with system validity test, reliability test , the coefficients determination test, simple linear regression, multiple linear regression, t test and f test , sobel test and path analysis. Analysis of data done quantitatively on the SPSS program version 19.0.The result showed that diversity of products and quality of services have a positive influence and significant of the decision re purchase through customer satisfaction. This can be seen from the results of the simple analysis linear regression, multiple linear regression, t test , f test, the coefficients determination test , sobel test and path analysis. Customer satisfaction as variable intervening mediate between the diversity of the decision to buy them are full mediation As well as customer satisfaction as variable intervening mediate between product diversity of the decision repeated purchases that is both partial mediation. Of the result of this research,Companies should improve the diversity of products and services to consumer to the customer satisfaction and will may make it a cause loyal to buy replenished so it the sale of company can increase.

ANALISIS FAKTOR-FAKTOR YANG MEMENGARUHI PERINGKAT OBLIGASI PADA LEMBAGA KEUANGAN BANK YANG TERDAFTAR DI BURSA EFEK INDONESIA Irma Febriani; Hari Susanta Nugraha; Saryadi Saryadi
Jurnal Ilmu Administrasi Bisnis Vol 1, No 1 (2013)
Publisher : Universitas Diponegoro

This research aims to analyze the factors that affect bond ratings on banks listed on the Indonesia Stock Exchange. Where the suspected factors that affect the bond rating are firm growth, firm size (size), the company's liquidity, secure, maturity, and the auditor's reputation. The study is included in the explanatory type. The sampling technique used purposive sampling techniques, the sample amounted to 10 banks listed on the Indonesia Stock Exchange. The method of analysis used in this study is the factor analysis and logistic regression analysis. The factor analysis result shows that growth, size, liquidity, and auditor reputation are factors that affect on bond ratings. Secure and maturity are not included in these factors due to the value of MSA are not qualified testing. The logistic regression result shows that size affect on bond ratings. It means that size can make the bank bond ratings turn into good or bad. While the growth, liquidity, and auditor reputation has no effect to bank bond ratings. It means that the level of these variables have no impact on banks bond ratings.

PENGARUH KUALITAS PELAYANAN DAN HARGA TERHADAP KEPUTUSAN PEMBELIAN (APOTEK K-24 Jl. GADJAH MADA YOGYAKARTA) Irzaldi Yazid; Wahyu Hidayat
Jurnal Ilmu Administrasi Bisnis Vol 9, No 1 (2020): Jurnal Ilmu Administrasi Bisnis
Publisher : Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (691.344 KB)

This study aims to analyze the effect of service quality on purchasing decisions Gadjah Mada K-24 Pharmacy, to analyze the effect of prices on purchasing decisions Gadjah Mada K-24 Pharmacy, and to analyze the effect of Service Quality and Price on purchasing decisions at Gadjah M-24 Pharmacy Mada In this study the population in question is the consumer of the Gadjah Mada K-24 Pharmacy. This population is infinite in number so action is needed in sampling for research. The sample in this study were consumers of the K-24 Gadjah Mada Pharmacy as many as 100 respondents. Sampling of 100 refers to Cooper and Emory's theory which assumes that the population is infinite. The sampling technique in this study uses Nonprobability Sampling with purposive sampling and accidental sampling techniques. The conclusion of this study is the quality of service at Gadjah Mada K-24 Pharmacy No. 40 Yogyakarta has been classified as good, the price at Gadjah Mada K-24 Pharmacy No. 40 Yogyakarta has been classified as good, the Purchasing Decision at Gadjah Mada K-24 Pharmacy No. 40 Yogyakarta has been classified as fine good, service quality has a negative relationship, and service quality and price variables not significaton to the decision variable

Pengaruh Perceived Value dan Brand Image Terhadap Repurchase Intention Melalui Word Of Mouth Sebagai Variabel Intervening Smartphone Samsung Galaxy Series Maya Anggaeni; Naili Farida; Sari Listyorini
Jurnal Ilmu Administrasi Bisnis Vol 4, No 4 (2015)
Publisher : Universitas Diponegoro

This research is motivated their smartphone trends in society as well as themore famous brand Samsung in the community. In addition to improvements in thebrand image of Samsung, Samsung also increased sales both at the global level as wellas in Indonesia, however, the increased sales of Samsung have not made the Samsungranked number one in the Top Brand Index from 2012 to 2014. The sample are 100person of smartphone Samsung Galaxy consumers. The results showed that the effect ofpartially or simultaneously between Perceived Value and Brand Image on Word ofMouth. Based on a two-stage regression results indicate that Word of Mouth is anintervening variable to variable Repurchase Intention in this study.

PENGARUH KOMUNIKASI INTERPERSONAL DAN LINGKUNGSN KERJA TERHADAP KINERJA KARYAWAN PT. EURO MANAGEMENT INDONESIA Syifa Aulia Gumay; Agus Hermani DS
Jurnal Ilmu Administrasi Bisnis Vol 7, No 3 (2018)
Publisher : Universitas Diponegoro

PT. Euro Management Indonesia as an educational consultant services company have some low level performance of employees such as not good in giving directives or guidance or work orders, some work space is not adequate, and the achievement of quality and quantity targets that have not maximized. It is allegedly due to the existence of interpersonal communication and work environment employees are still considered not good. The aims of this study to determine how the influence that given by interpersonal communication and work environment to the performance of employees of PT. Euro Management Indonesia. Type of this research is explanatory research, with 50 respondents of samples. Used questionnaire as data collecting with Likert measurement scale. In the data analysis method used is test of validity and reliability, correlation coefficient (R), regression test, coefficient of determination (R2 ), significance of t test and F test by using SPSS 20.0. The results of this research shows that interpersonal communication and work environment severally has significant, strong and positive influence toward employee performance. Two variables has been tested gradually or even together show that interpersonal communication (0,682) and work environment (0,678) simultaneously have strong relation with employee performance. The amount of contribution value (R2 ) by interpersonal communication is greater than work environment, coefficient of determination value (R2 ) for interpersonal communication is 46,5% and work environment is 46%. The company should be improves interpersonal communication and work environment so high performance will be reached, such as the company leader i provide work orders mmediately and employees convey to the leadership when facing obstacles and give or ask for help to other employees immediately. Moreover by equipping work equipment, expanding and adding workplace lighting, employees will feel comfortable and undisturbed in doing the work, so they will get better job results.

Analisis Kepuasan Pelanggan Atas Kualitas Pelayanan Blackberry Internet Service Provider Telkomsel (Studi Kasus Pada 100 Pengguna Blackberry Internet Service Provider Telkomsel di Kota Semarang) Citra, Maria; Lubis, Nawazirul; Nurseto, Sendhang
Jurnal Ilmu Administrasi Bisnis Volume 3, Nomor 1, Tahun 2014
Publisher : Departemen Administrasi Bisnis, FISIP Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (83.785 KB)

Telkomsel is one of the service providers who provide the Blackberry Internet Service. Thisprovider has the largest market share in Indonesia. However, the problem that arises is still the presenceof some customer complaints who use the service pack. The purpose of this study is to determine howmuch the customer satisfaction value toward quality of services in addition to Blackberry InternetService. This study was conducted to 100 Blackberry Internet Service users in the Semarang city. Using aquota sampling technique. The results showed overall satisfaction score is 3.63 it can be concluded thatthe Blackberry Internet Service users in the Semarang city is quite satisfied with the performanceobtained, however, Telkomsel still need to fix the attributes performance score because is still low, theattributes contained the Cartesius chart quadrant A.

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Sari Listyorini

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Departemen Administrasi Bisnis, Fakultas Ilmu Sosial & Ilmu Politik, Universitas Diponegoro, Jl. Prof. H. Soedarto, S.H. Tembalang, Semarang, Jawa Tengah, Indonesia

Location
Kota semarang,

Jawa tengah

INDONESIA

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Home Page

OAI Link

Editorial Team

Contact

Reviewer

Google Scholar

Contact Name Sari Listyorini

Contact Email sariadbis96@gmail.com

Phone +6283848898843

Journal Mail Official jiabundip@gmail.com

Editorial Address Departemen Administrasi Bisnis, Fakultas Ilmu Sosial & Ilmu Politik, Universitas Diponegoro, Jl. Prof. H. Soedarto, S.H. Tembalang, Semarang, Jawa Tengah, Indonesia

Location Kota semarang, Jawa tengah INDONESIA

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Contact Name
Sari Listyorini

Contact Email
sariadbis96@gmail.com

Phone
+6283848898843

Journal Mail Official
jiabundip@gmail.com

Editorial Address
Departemen Administrasi Bisnis, Fakultas Ilmu Sosial & Ilmu Politik, Universitas Diponegoro, Jl. Prof. H. Soedarto, S.H. Tembalang, Semarang, Jawa Tengah, Indonesia

Location
Kota semarang,

Jawa tengah

INDONESIA