Garuda - Garba Rujukan Digital

Article Per Year (5 Year)

All

Jurnal Ilmu Administrasi Bisnis

jiab
Website

Published by Universitas Diponegoro

ISSN : - EISSN : 27461297 DOI : 10.14710/jiab

Core Subject : Economy,

Economics, Econometrics & Finance

Jurnal Ilmu Administrasi Bisnis diterbitkan oleh Jurusan Ilmu Administrasi Bisnis Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro.

Arjuna Subject : -

Articles 1,510 Documents

67 68 69 70 71

PENGARUH KUALITAS PRODUK, CITRA MEREK DAN PROMOSI PENJUALAN DALAM PENGAMBILAN KEPUTUSAN PEMBELIAN PRODUK MIE SEDAAP Nurul Setyaningrum; Handoyo Djoko Waluyo; Andi Wijayanto
Jurnal Ilmu Administrasi Bisnis Vol 3, No 1 (2014)
Publisher : Universitas Diponegoro

Instant noodles is a product that is preferred by consumers in the world because of practicality. It is therefore necessary for the company to analyze consumer behavior to determine the product purchase patterns.This research was aimed determine the influence quality of products, brand image, and sales promotion on consumer purchasing decisions of product Mie Sedaap in Kecamatan Tembalang. Population of this research are the consumers who buy and consume the product in the Mie Sedaap Kecamatan Tembalang. Total sample of 100 respondent by using multi stage sampling. The measurement scale using Likert. The data analysis using simple linear regression.Results of this study concluded that the quality of products, brand image and sales promotion have an influence on purchasing decisions. Products quality, brand image and sales promotion variables were able to explain 76.3% of purchasing decisions which have a significant influence on of products quality as big as 59.5%, brand image as big as 73.8% and sales promotion as big as 48.7%. Product quality, brand image, and sales promotion are concurrent significant influence on purchasing decisions Mie Sedaap in Kecamatan Tembalang.

PENGARUH KUALITAS PELAYANAN, TARIF, DAN LOKASI TERHADAP KEPUTUSAN PASIEN DALAM MENGGUNAKAN JASA RAWAT INAP PADA RUMAH SAKIT PERMATA MEDIKA SEMARANG Fitria Apriliani Yulinda; Saryadi Saryadi; Bulan Prabawani
Jurnal Ilmu Administrasi Bisnis Vol 5, No 4 (2016)
Publisher : Universitas Diponegoro

Hospital as one of the organization engaged in service activities can not be separated from a very tightcompetition between services, as more and more places of other health services. This study aimed to determinethe effect of service quality, rates and location of the decision to use the services of Gem Medika HospitalSemarang. Type of this research is explanatory research. Methods of data collection using interviews withquestionnaires. The sample in this study amounted to 100 respondents stratified sampling techniqueproportinate random. In linear regression analysis was used and the significance test by using SPSS 17.0. Fromthe analysis of the data found that in partial service quality has positive influence on decision to use services of57.5%, variable rates positive influence on the decision to use the services of 58.9%, and variable positiveinfluence on the location decision to use the services of 22.4 %. Simultaneously variable service quality, ratesand positive influence on the location decision of the use of services by 63.3%. To increase the quality ofservices namely by more maintain cleanliness inpatient rooms and also more attention to the attitude powermedical in serving patients .In addition a house party fixed pain needs to sustain offered rates and should alsothe hospital gems medika semarang increase accommodation vessel not unlike ambulance so that patientsemergency who their homes further away from the hospital. Gem medika could be immediately until to thehospital getting medical services.

ANALISIS PENERAPAN KNOWLEDGE MANAGEMENT PADA PT TELKOM INDONESIA (PERSERO) DIVRE IV SEMARANG Maulida Nailis Sa'adah; Hari Susanta Nugraha
Jurnal Ilmu Administrasi Bisnis Vol 6, No 3 (2017)
Publisher : Universitas Diponegoro

Knowledge management is one of the strategies applied by PT. Telkom Indonesia Divre IV Human Resources unit to compete in global era. Management PT. Telkom Indonesia hopes through the knowledge management implementation will increase innovation and will indirectly improve the performance of PT. Telkom Indonesia Divre IV HR unit. Knowledge management include three components namely personal knowledge, job procedures, and technology. The research purpose to find out how the knowledge management application on employee performance at PT. Telkom Indonesia Divre IV.This research type is qualitative research with data collection technique through interview. This key informant selection technique uses purposive sampling technique. This research uses qualitative analysis technique. The research method used is analytical descriptive approach. The results showed that personal knowledge, job procedures, and technology management effort is good. Based on the training has been running, the company prioritizes the provision of training to employees who deal directly with consumers. Knowledge sharing constraints is reading culture is still lacking, it would be better if reading culture is improved, as well as get special monitoring from the company.

PENGARUH NILAI PELANGGAN DAN KUALITAS PELAYANAN TERHADAP KEPUASAN PELANGGAN (Studi kasus pada penumpang KA Kaligung Mas di Stasiun Poncol Semarang) Ikasari, Ajeng Utami; Suryoko, Sri; Nurseto, Sendhang
Jurnal Ilmu Administrasi Bisnis Volume 2, Nomor 2, Tahun 2013
Publisher : Departemen Administrasi Bisnis, FISIP Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (101.106 KB)

KA Kaligung Mas is a local train, route Semarang - Tegal Tegal â€“Semarang. departing from Semarang Poncol Station as first Station. In an effort to maintain relationships with customers, service quality is the key to retaining customers and providing high value through customer value. The problem in the center of competition in the transportasion industry is the decrease of the train passenger from 2010-2012, in 2011 decrease 36% and 2012 decrease 50% from the first year 2010. Customers will compare the quality of services provided by the facility what they are and what value they get from KA Kaligung Mas. This study aimed to determine the effect of Customer Value and Quality Service to Customer Satisfaction KA Kaligung Mas . The population in this study is the customers Kaligung Mas passenger trains.. The research sample was taken 100 first responders and sampling techniques accidental sampling is then conducted purposive sampling. Measurement scales using Likert scale. In the analysis of the data using simple linear regression and multiple regression test with the help of the program PASW 18.00. Testing the hypothesis the researchers used Customer Value and Quality Service has positive and significant impact on customer satisfaction, either partially or simultaneously. Views of Variable Quality of Service with the 5% significance obtained t value table is 1.6606, where the t value of (8.289)> t table (1.6606) so the hypothesis received the greatest impact on customer satisfaction in the amount of 41.2% and with a 5% significance obtained t value table is 1.6606, where the t value (5.933)> t table (1.6606) so the hypothesis is accepted. Variable influence on Customer Value Customer Satisfaction 26.4%. Simultaneously, variable Customer Value and Service Quality on Customer Satisfaction effect of 43.3%. This means better service quality and customer value is high, it may increase Customer Satisfaction. The suggestions for increase comfort, through improved facilities such as a lack of cold air, train departure time in order to improve over time, pay attention to the condition of facilities such as seating and cleanliness of the car, improving quality in serving the passengers to be more comfortable when it is in train and is expected to always maintain reputation of the company in order to increase customer confidence. Â

Pengaruh Kualitas Pelayanan, Tarif dan Fasilitas Terhadap Kepuasan Penumpang Bus BRT Trans Semarang (Studi Kasus: Penumpang Bus BRT Trans Semarang koridor II) Amri Rifqi Azhari; Nawazirul Lubis; Ngatno Ngatno
Jurnal Ilmu Administrasi Bisnis Vol 5, No 1 (2016)
Publisher : Universitas Diponegoro

The population density in the city of Semarang cause a variety of problems, one of which is the bottleneck. BRT Trans Semarang is one government program to tackle the issue. This study aims to determine the effect of quality of service, tariffs and facilities for passenger satisfaction Trans Semarang BRT corridor II. Data collection techniques used were interviews and questionnaires, while the sampling technique used purposive sampling with a sample size of 100. The data was analyzed through the validity, reliability, product moment correlation, coefficient of determination, simple linear regression, multiple linear regression, t test and F. test quantitative data were analyzed using SPSS version 20. The results showed that the quality of service, rates and facilities significant effect on passenger satisfaction BRT corridor II Trans Semarang partially. And quality of service, rates and facilities significant effect on passenger satisfaction Trans Semarang BRT corridor II simultaneously. Trans Semarang service quality BRT Corridor II should be improved. Enhancement can be done by increasing the number of buses, improve the quality of shelter, improving the quality of human resources through training and extending the hours of service that passengers feel comfortable and satisfied when using BRT transportation services Trans Semarang.

Analisis Pengaruh Rasio Solvabilitas dan Rasio Likuiditas Terhadap Pertumbuhan Laba Pada Perusahaan Sub Sektor Perdagangan Besar yang Terdaftar di Bursa Efek Indonesia Periode 2014 – 2016 Hestiani Pratiwi; Rodhiyah Rodhiyah
Jurnal Ilmu Administrasi Bisnis Vol 7, No 3 (2018)
Publisher : Universitas Diponegoro

Profit growth of sub-sector trading corporates listed on IDX period 2014 - 2016 mostly been decreased but still, even are some experienced increased. The decline was due to people's purchasing power decreased. The purpose of this research is to identify the influence of solvency ratio (DAR and DER) and liquidity ratio (CR) to profit growth. Data used is a secondary data from financial reports and panels, using purposive sampling with corporate criteria that earn a profit in the period 2014 - 2016 amounted to 42 consisting of 14 corporates x 3 years. The method of analysis is linear regression and significance using SPSS version 19.0. Solvency ratio (DAR) has no effect on profit growth with significance (0,646> 0,05) and regression coefficient (0,280). Solvency ratio (DER) has no effect on profit growth with significance value (0,934> 0,05) and regression coefficient value (0,009). The ratio of liquidity (CR) has no effect on profit growth with significance (0,546> 0,05) and regression coefficient value (-0,010). It can be concluded that solvency and liquidity ratios together have no effect on profit growth with significance value (0,758> 0,05 and 0,395 <2,85). It is suggested that companies need to observe and manage sales and load leves to avoid the happening of consumptive action.

Pengaruh Dimensi Kualitas Pelayanan dan Kedekatan Emosional Terhadap Kepuasan Konsumen (studi kasus Ina Swiss Optik Cabang Plaza Gajah Mada Semarang) Zainullah Achsan; Nawazirul Lubis; Widayanto Widayanto
Jurnal Ilmu Administrasi Bisnis Vol 3, No 2 (2014)
Publisher : Universitas Diponegoro

In Indonesia, in line with increase of income an standard of life, push the people to more know about fashion. Line of fashion that mostly interested by people is eyewear. More request from market makes competition more strict. Then seller and distributor of eyewear must be more creative to make strategy in order to consumer satisfy with service and product quality. The strategy can be with increase dimension of service quality and more build closeness emotion to the consumers.This study aimed to determine the effect of dimension of service quality and emotion closeness toward consumer satisfaction on consumer Ina Swiss Optic Branch Plaza Gajah Mada Semarang. Population is consumer Ina Swiss Optic Branch Plaza Gajah Mada Semarang period November 2011- Oktober 2012, as the Slovin’s theory, sample set by 96 people with spreading use of Probability Sampling methods (simple random sampling). Collecting data using interviews with the help of questionnaires that have been through the instrument validity and reliability. Data were analyzed with qualitative and quantitative analysis using the coefficient of correlation test, coefficient of determination test, simple and multiple linear regression and tests of significance with SPSS 16.0.The results showed that tangible influence consumer satisfaction of 66.7%. Reliability influence consumer satisfaction of 63.5%.Responsiveness influence consumer satisfaction of 22,9%. Assurance influence consumer satisfaction of 27.9%. Empathy influence consumer satisfaction of 33,4%. Variable emotion closeness influence consumer satisfaction of 45.6%. Simultaneously all the variables affect consumer satisfaction of 74.2%.The conclusion is the dimension of service quality and emotional closeness have positively and significant impact on consumer satisfaction at Ina Swiss Optic branch Plaza Gajah Mada Semarang as evidenced from the results of the test f count (46.619) > f table (2.199). If six factors are synergically balanced, Ina Swiss Optic will get a high level of consumer satisfaction will positively impact in company sustainability.

STRATEGI PENGEMBANGAN WISATA DI KAWASAN GUNUNG ANDONG MAGELANG M. Ryan Saputra; Rodhiyah Rodhiyah
Jurnal Ilmu Administrasi Bisnis Vol 5, No 4 (2016)
Publisher : Universitas Diponegoro

Tourism industry is one of the national income sources that playing an importantrole to improve the prosperity of local communities. Mt Andong as one of tourismdestination in Central Java still lose in term of number of visitors when compare to anothertourism destionation in Central Java. Based on presurvei result that being conducted bywriter, the problem was caused by the lack of goverment asistance, the lack of publictransportation to access the tourism destination, traffic condition with minimum road light,and unpredictable nature phenomenons. Tourism development strategy was required tomaximize the benefit, and less the issue of tourism destination development effort.This study was conducted to figure out the internal and external factor that wouldbecome strengths and weaknesses, alongside as opportunities and threats in thedevelopment of the Mt. Andong tourism area. This study is a descriptive qualitative studyby using in-depth interviews, observation techniques, and documentation as the datacollection methods. Then the finding was analyzed by using SWOT method. Based on theSWOT analysis, some strategies that can be applied to develop the tourism area aredevelop new tourist attractions such as agricultural tourism, establish tour guides group,porters and enhance outdoor equipment rental services, use the tourist visa-free policy toattract foreign tourists, and held a folklore festival as variation for tourist attraction.

PENGARUH KUALITAS PRODUK (PRODUCT QUALITY) DAN KUALITAS LAYANAN (SERVICE QUALITY) TERHADAP KEPUASAN KONSUMEN (CONSUMER SATISFACTION) (Studi pada Konsumen E-Commerce B2C Zalora.co.id di Kota Semarang) Paku Islamiati; Agus Hermani DS
Jurnal Ilmu Administrasi Bisnis Vol 8, No 4 (2019)
Publisher : Universitas Diponegoro

The reseacrh runs from high issues of e-commerce consumer complaints in Indonesia. The aims of this research are to know the effect of product quality and service quality on consumer satisfaction at e-commerce B2C Zalora.co.id. The sample of this research is 100 respondents that ever have done a minimum transaction one time in ecommerce Zalora.co.id, 17 years old for a minimum, and domiciled in Semarang city both temporarily or permanently. This research consists of 3 variables, 12 indicators, and 3 hypotheses. Instrument analysist is used SPSS 16.0 for Windows to analyze the data, by doing validity test, reliability test, a coefficient of correlation, a coefficient of determination, simple and multiple linear regression, and test of significance (t-test and F test). The result of this research for partially is showing that product quality has a positive and significant effect to customer satisfaction with result Y = -3,198 + 1,088X1, service quality also has a positive and significant effect to customer satisfaction with result Y = -5,238 + 1,332X2. Product quality and service quality simultaneous has an effect to customer satisfaction with result Y = -6,002 + 0,809X1 + 0,500X2. Coefficient determination of X1 is 73,1% and X2 is 59,5%. According to that result, the researcher has some recommendations are for Zalora.co.id to increasing their product quality especially for material suitability, durability, and model variations. And also to improve their service quality especially for the delivery time, refund process, and return process. Because from the variable indicator based on the value chart of the avarage, all three indicators were badly assessed by the respondents.

PENGARUH CITRA PERUSAHAAN DAN KUALITAS PELAYANAN TERHADAP KEPUTUSAN PENGGUNAAN JASA PENGIRIMAN PAKET PT. POS INDONESIA (Studi pada Kantor Pos Johar Kota Semarang) Yudha Widyantoro Prabowo; Apriatni Endang Prihatini; Bulan Prabawani
Jurnal Ilmu Administrasi Bisnis Vol 4, No 2 (2015)
Publisher : Universitas Diponegoro

Corporate image will be the encouragement of someone before buying something. Especially in the field of services, service quality will be the consideration of a person before deciding. PT. Pos Indonesia pays attention to both these aspects in order to win the competition in the parcel business. The purpose of this research is to know the influence of the corporate image and service quality of usage decision of the parcel delivery service PT. Pos Indonesia. The method of this research is explanatory with data collection techniques through questionnaires and interviews .Accidental sampling techniques used with a sample of 100 people .Analysis of the technique used is quantitative by using a test of validity, reliability, the correlation coefficient, the coefficients determined, simple and multiple regression analysis, cross tabulation, and the significance test (t test and F test). The results showed that variable corporate image having the contribution of influence against variable usage decision at 21,8 percent. Variable service quality having the contribution of influence against variable usage decision at 21,5 percent. Variable corporate image and service quality having the contribution of influence jointly on variable usage decision at 23,1 percent. The suggestions that can be given in this research are the company expected improving their service standards with capable to serve customers well and prioritize customers needs, the speed of employees in providing service, and employee awareness to customers.

Page 69 of 151 | Total Record : 1510

67 68 69 70 71

Filter by Year

2012 2025

Filter By Issues

All Issue Vol 14, No 4 (2025) Vol 14, No 3 (2025) Vol 14, No 1 (2025) Vol 13, No 4 (2024) Vol 13, No 3 (2024) Vol 13, No 2 (2024) Vol 13, No 1 (2024) Vol 12, No 4 (2023) Vol 12, No 3 (2023) Vol 12, No 2 (2023) Vol 12, No 1 (2023) Vol 11, No 4 (2022) Vol 11, No 3 (2022) Vol 11, No 2 (2022) Vol 11, No 1 (2022) Vol 10, No 4 (2021) Vol 10, No 3 (2021) Vol 10, No 1 (2021) Vol 9, No 4 (2020) Vol 9, No 3 (2020) Vol 9, No 2 (2020) Vol 9, No 1 (2020) Vol 9, No 1 (2020): Jurnal Ilmu Administrasi Bisnis Vol 8, No 4 (2019) Vol 8, No 4 (2019): Jurnal Ilmu Administrasi Bisnis Vol 8, No 3 (2019): Jurnal Ilmu Administrasi Bisnis Vol 8, No 3 (2019) Vol 8, No 2 (2019) Vol 8, No 2 (2019): Jurnal Ilmu Administrasi Bisnis Vol 8, No 1 (2019) Vol 8, No 1 (2019): Jurnal Ilmu Administrasi Bisnis Vol 7, No 4 (2018): Jurnal Ilmu Administrasi Bisnis Vol 7, No 4 (2018) Vol 7, No 3 (2018) Vol 7, No 3 (2018): Jurnal Ilmu Administrasi Bisnis Vol 7, No 2 (2018) Vol 7, No 2 (2018): Jurnal Ilmu Administrasi Bisnis Vol 7, No 1 (2018) Vol 7, No 1 (2018): Jurnal Ilmu Administrasi Bisnis Vol 6, No 4 (2017) Volume 6, Nomor 4, Tahun 2017 Volume 6, Nomor 3, Tahun 2017 Vol 6, No 3 (2017) Vol 6, No 2 (2017) Volume 6, Nomor 2, Tahun 2017 Vol 6, No 1 (2017) Volume 6, Nomor 1, Tahun 2017 Volume 5, Nomor 4, Tahun 2016 Vol 5, No 4 (2016) Vol 5, No 3 (2016) Volume 5, Nomor 3, Tahun 2016 Volume 5, Nomor 2, Tahun 2016 Vol 5, No 2 (2016) Volume 5, Nomor 1, Tahun 2016 Vol 5, No 1 (2016) Vol 4, No 4 (2015) Volume 4, Nomor 4, Tahun 2015 Volume 4, Nomor 3, Tahun 2015 Vol 4, No 3 (2015) Volume 4, Nomor 2, Tahun 2015 Vol 4, No 2 (2015) Vol 4, No 1 (2015) Volume 4, Nomor 1, Tahun 2015 Vol 3, No 4 (2014) Volume 3, Nomor 4, Tahun 2014 Volume 3, Nomor 3, Tahun 2014 Vol 3, No 3 (2014) Vol 3, No 2 (2014) Volume 3, Nomor 2, Tahun 2014 Vol 3, No 1 (2014) Volume 3, Nomor 1, Tahun 2014 Volume 2, Nomor 4, Tahun 2013 Vol 2, No 4 (2013) Volume 2, Nomor 3, Tahun 2013 Vol 2, No 3 (2013) Volume 2, Nomor 2, Tahun 2013 Vol 2, No 2 (2013) Volume 2, Nomor 1, Tahun 2013 Vol 1, No 1 (2013) Vol 1, No 2 (2012) Volume 1, Nomor 1, Tahun 2012 More Issue

Home Page

OAI Link

Editorial Team

Contact

Reviewer

Google Scholar

Contact Name
Sari Listyorini

Contact Email
sariadbis96@gmail.com

Phone
+6283848898843

Journal Mail Official
jiabundip@gmail.com

Editorial Address
Departemen Administrasi Bisnis, Fakultas Ilmu Sosial & Ilmu Politik, Universitas Diponegoro, Jl. Prof. H. Soedarto, S.H. Tembalang, Semarang, Jawa Tengah, Indonesia

Location
Kota semarang,

Jawa tengah

INDONESIA

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Home Page

OAI Link

Editorial Team

Contact

Reviewer

Google Scholar

Contact Name Sari Listyorini

Contact Email sariadbis96@gmail.com

Phone +6283848898843

Journal Mail Official jiabundip@gmail.com

Editorial Address Departemen Administrasi Bisnis, Fakultas Ilmu Sosial & Ilmu Politik, Universitas Diponegoro, Jl. Prof. H. Soedarto, S.H. Tembalang, Semarang, Jawa Tengah, Indonesia

Location Kota semarang, Jawa tengah INDONESIA

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Contact Name
Sari Listyorini

Contact Email
sariadbis96@gmail.com

Phone
+6283848898843

Journal Mail Official
jiabundip@gmail.com

Editorial Address
Departemen Administrasi Bisnis, Fakultas Ilmu Sosial & Ilmu Politik, Universitas Diponegoro, Jl. Prof. H. Soedarto, S.H. Tembalang, Semarang, Jawa Tengah, Indonesia

Location
Kota semarang,

Jawa tengah

INDONESIA