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Productivity
Published by Universitas Sam Ratulangi
ISSN : -     EISSN : 27230112     DOI : https://doi.org/10.35797/ejp.v7i2.68094
Core Subject :
Productivity focuses primarily on scholarly developments in Business Administration and Management. The journal publishes original and high-quality research that advances theoretical understanding, empirical knowledge, managerial practices, and policy discussions related to business organizations and their interaction with economic, technological, social, and institutional environments.
Arjuna Subject : -
Articles 480 Documents
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Kualitas Pelayanan Terhadap Kepuasan Konsumen PT. Garuda Indonesia Airlines Kelas Ekonomi Rute Manado-Jakarta Leinda Mumek; Johny R. E. Tampi; Lucky F. Tamengkel
Productivity Vol 1 No 4 (2020)
Publisher : Program Studi Administrasi Bisnis

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Abstract

This research aims to explain and know the influence of quality of service in the customer satisfaction of Garuda Indonesia Airlines Aviation Economy Class Manado – Jakarta route. The independent variables used in this study are physical evidence, reliability, responsiveness, assurance, and empathy while the dependent variables used in this study are consumer satisfaction. This research was conducted in Garuda Indonesia Office Manado Branch. Ampel is a flight service user of Garuda Indonesia Airlines Economy class Manado route – Jakarta. Sampling techniques using Purposive Sampling. The samples used in this study amounted to 100 respondents. Based on the F test results in this study showed that service quality consisting of physical evidence, reliability, responsiveness, and empathy jointly has a significant influence on consumer satisfaction. Based on T-test results It is important that the variables of physical proof, reliability, responsiveness, warranty, and empathy do not have a partial influence on consumer satisfaction. Based on the standardized beta test it is known that the empathy (X5) variable has the strongest influence compared to other variables.
Kompensasi Finansial dan Stres Kerja Terhadap Kepuasan Kerja Mitra Driver PT. Go-Jek Indonesia (Go-Ride) Axel R. Runtulalo; William A. Areros; Sofia A. P. Sambul
Productivity Vol 1 No 4 (2020)
Publisher : Program Studi Administrasi Bisnis

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Abstract

This study aims to determine the Effect of Compensation and Job Stress on Job Satisfaction of the Go-Ride Driver of PT. GO-JEK Indonesia in Manado. This approach uses a quantitative approach, with a sample of 100 respondents. This sampling technique uses Purposive Sampling technique. Data collection techniques in this research is to use a questionnaire distribution study. The analysis technique used in this study is using SPSS 21.00. the results of the study showed that compensation had a significant and positive effect on job satisfaction. This means that the higher Compensation will lead to higher Job Satisfaction, Job Stress has a significant and negative effect on Job Satisfaction. This means that the higher the Job Stress, the lower the Job Satisfaction. Simultaneously, Compensation and Job Stress were able to explain the effect on Job Satisfaction of 57.7%, the rest were influenced by other variables outside this study. Increasing Compensation and Minimizing Job Stress will result in Job Satisfaction of the Go-Ride Driver PT. GO-JEK Indonesia in Manado.
Nilai-Nilai Kerja dan Komitmen Organisasional terhadap Self-Efficacy Maryono Kambotoai; Riane J. Pio; Sofia A. P. Sambul
Productivity Vol 1 No 4 (2020)
Publisher : Program Studi Administrasi Bisnis

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Abstract

The research aims to determine the impact of work values and organizational commitment to self-efficacy. There are three main variables in the study, working values, organizational commitments, and self-efficacy.  The analysis tool used is a regression that is one of the inferential statistical analysis tools that can measure the influence of variable-variable examined in this study. The population in the study amounted to 250 employees of PT Equity World Futures Manado Branch with samples amounting to 72 respondents. Based on the analysis results of existing data, it was found that variable work values, organizational commitment variables, and both together work values and organizational commitments have significant effect on self-efficacy.
Kolaborasi Bisnis terhadap Pendapatan Pengelolaan Captikus di Desa Lalumpe Karmila S. Tampanguma; Johny A. F. Kalangi; Joula J. Rogahang
Productivity Vol 1 No 4 (2020)
Publisher : Program Studi Administrasi Bisnis

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Abstract

This study aims to determine the effect of business collaboration on the management income of Captikus farmers in the village of Lalumpe. This research method uses a quantitative research approach. The sampling technique used is probability sampling with a population of 52 respondents. The result of R between the two variables is 0.778 meaning the relationship between collaboration and income is strong. Then the value of R square (determinant coefficient) of 60.2%. This shows that capticus income in the village of Lalumpe, 60.2% was influenced by collaboration, while the other 38.8% was determined by other factors not examined in this study. So this influence means that collaboration is one of the factors that very well influences the income of captikus management. In this case business collaboration is classified as positive so that capticus farmers prefer to work together in increasing their income. As for things that must be improved in terms of contributing to each other in order to be better and also continue to innovate to see new opportunities in expanding marketing in various industries even to companies that manage captikus.
Pengembangan Sumber Daya Manusia dan Kepuasan Kerja terhadap Kinerja Karyawan PT. Megah Surya Pertiwi Christi N. Dailangi; Wilfried S. Manoppo; Wehelmina Rumawas
Productivity Vol 1 No 4 (2020)
Publisher : Program Studi Administrasi Bisnis

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Abstract

Performance is a measure for the success or failure of a company. There are many ways to improve an employee's performance. This study aims to determine the effect of human resource development and job satisfaction on employee performance. Data collected through a questionnaire to 61 respondents, then analyzed using structural equation modeling (SEM) with partial least square approach. The results showed that the development effect. Human resources have a significant effect on employee performance. Source development human power has a significant effect on job satisfaction. Job satisfaction has an effect significant to employee performance. And there is no significant influence between. Development human resources on employee performance mediated from job satisfaction. Based on this research, the company must carry out human resource development activities in order to increase knowledge and skills in order to create job satisfaction that becomes feedback that will affect the performance of employees of PT Mega Surya Pertiwi.
Knowledge Management dan Pengembangan Sumber Daya Manusia terhadap Kinerja Karyawan Bank Mandiri KC Tahuna Meliana D. Lestari; Sofia A. P. Sambul; Olivia F. C. Walangitan
Productivity Vol 1 No 4 (2020)
Publisher : Program Studi Administrasi Bisnis

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Abstract

The purpose of this study was to analyze the influence of Knowledge Management and Human Resource Development on Employee Performance of Bank Mandiri KC Tahuna. The data was collected through a questionnaire to 30 respondents, then analyzed using structural model equations (SEM) with a partial least square approach. In general, the results of the United Nations statistical analysis strongly agree with the Knowledge Management and Human Resources Development variables. Statistically proves that Knowledge Management has a positive effect on Employee Performance. Coordination of answers from inner weight has a positive sign that the result of the break is positive. Related, the higher the Knowledge Management, the higher the Employee Performance. Likewise, Human Resource Development has a positive effect on Employee Performance. Coordination of answers from inner weight has a positive sign that the result of the break is positive. That is, the higher the Human Resource Development, the higher the Employee Performance.
Faktor-Faktor Yang Mempengaruhi Loyalitas Karyawan (Studi Pada PT Midi Utama Indonesia Tbk. Branch Manado) Tesalonica I. Pitoy; Riane J. Pio; Wehelmina Rumawas
Productivity Vol 1 No 4 (2020)
Publisher : Program Studi Administrasi Bisnis

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Abstract

This study aims to determine what factors are more influential on employee loyalty. Some of the factors measured in this study are compensation, work environment, career development, work experience, leadership and job characteristics. The sample in this study were 60 respondents who were determined to come from the head office of the Manado branch of PT Midi Utama Indonesia. By using factor analysis, four factors were found to be the highest contributors to employee loyalty in sequence, namely leadership style, job characteristics, work environment, and career development. To make employees continue to have high loyalty to the company, it is hoped that management can maintain the factors that have a strong influence on employee loyalty and increase other factors so that balance can occur, so that employees have a higher level of loyalty to the company.
Motivasi Kerja Terhadap Kepuasan Kerja Karyawan (Studi Kasus Pada PT. Hasjrat Abadi Manado) Reki V. Soliawa; William A. Areros; Sofia A. P. Sambul
Productivity Vol 1 No 4 (2020)
Publisher : Program Studi Administrasi Bisnis

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Abstract

The purpose of this research is to find out whether the organization's company applies work motivation both internally and externally effectively or vice versa, because work motivation is very influential for improving employee performance in the organization's company. The research method used is Multiple Linear Regression because there are variables Internal, external motivation and employee performance. In the organization of the studied company has a population of 69 employees, the sample obtained was 69 employees. In the research results Work motivation is very influential effectively and efficiently towards improving the performance of employees of the Everlasting Hasjrat Manado.
Kualitas Pelayanan terhadap Kepuasan Pelanggan Kartu Halo di PT. Telkomsel Grapari Cabang Manado Ricki A. Siahaan; William A. Areros; Sofia A. P. Sambul
Productivity Vol 1 No 4 (2020)
Publisher : Program Studi Administrasi Bisnis

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Abstract

The purpose of this study was to determine whether the influence of service quality on halo card customer satisfaction when viewed from the dimensions of customer satisfaction. The research method used is Multiple Linear Regression because there are variables internal, external motivation and customer satisfaction. In the company organization that was studied has a population of 100 people with a total of 100 respondents. In the research results the influence of service quality is very influential effectively and efficiently on customer satisfaction at Telkomsel Grapari Manado.
Kualitas Pelayanan Terhadap Kepuasan Konsumen Hotel Gran Puri Manado Ret N Matantu; Dolina L. Tampi; Joanne V. Mangindaan
Productivity Vol 1 No 4 (2020)
Publisher : Program Studi Administrasi Bisnis

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Abstract

This study aims to analyze the effect of service quality which consists of 5 indicators, namely physical evidence, reliability, responsiveness, assurance, and empathy on customer satisfaction at Hotel Gran Puri Manado. This research is a quantitative research. This study uses primary and secondary data obtained from distributing questionnaires. The number of samples in this study was 30 responded. This study uses simple regression analysis techniques. Data that meets the analytical technique are processed using the SPSS (Statistical Package for social science). Based on the result of the statistical test, it was found that service quality (physical evidence, reliability, responsiveness, assurance, empathy) has a positif effect on customer satisfaction. Of the five indicators of service quality (physical evidence, reliability, responsiveness, assurance and empathy) the indicator of responsiveness is the most dominant. 

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