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Journal of Public Policy and Management Review
Published by Universitas Diponegoro
ISSN : -     EISSN : -     DOI : -
Core Subject : Humanities, Art,
Arts Humanities
Jurnal Ilmu Administrasi Publik diterbitkan oleh Jurusan Ilmu Administrasi Publik Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro
Arjuna Subject : -
Articles 1,729 Documents
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PUBLIC VALUE PENGGUNAAN TRANSPORTASI UMUM KAI COMMUTER LINE JABODETABEK DI STASIUN MANGGARAI Widiyanti, Anindita; Rostyaningsih, Dewi; Lituhayu, Dyah
Journal of Public Policy and Management Review Vol 13, No 3: Juli 2024
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/jppmr.v13i3.45719

Abstract

DKI Jakarta is one of the cities with the highest level of congestion in Indonesia.The use of public transport, especially KRL, can be a solution to solvingcongestion problems. The use of KRL public transport is still found problems, soit has not been able to overcome congestion in DKI Jakarta. The existingproblems make public interest in using public transportation, especially KRL, notoptimal because of the many complaints felt by users, especially those that occurat Manggarai Station. This research aims to describe public values in the use ofpublic transport, especially KRL at Manggarai Station. By knowing public values,it is expected to help answer the problems that exist in the use of JabodetabekKRL public transport, especially at Manggarai Station. The method used is aqualitative approach, using Moore's (1995) theory of public value. Based on theresults obtained, the legitimacy dimension is quite good but there needs to bespecific rules regarding the maximum user limit on KRL. In the dimension ofoperational capability, the majority is good enough, but there needs to beimprovements in the aspects of assurance and responsiveness. The dimension ofsubstantial value (benefits) has also been felt by users who feel the benefits ofKRL transportation.
ANALISIS KINERJA PERUMDA AIR MINUM TIRTA RANGGA DALAM PELAYANAN AIR BERSIH KABUPATEN SUBANG Nur Shabrina, Nabilla; Marom, Aufarul; Nurcahyanto, Herbasuki
Journal of Public Policy and Management Review Vol 13, No 2: April 2024
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/jppmr.v13i2.43689

Abstract

Perumda Air Minum Tirta Rangga Subang Regency is a Regional-Owned Enterprise that is responsible for organizing regional government affairs and is obliged to provide clean water supply services to the community. This research aims to analyze organizational performance as well as the driving and inhibiting factors of organizational performance of Perumda Air Minum Tirta Rangga Subang Regency. This research method is descriptive qualitative with data collection techniques through observation, interviews, and documentation. Data analysis techniques carried out by data reduction, data presentation, and conclusion drawing. Sampling techniques with purposive sampling and data validity through source triangulation. The results showed that the performance of Perumda Air Minum Tirta Rangga Subang Regency was not optimal, especially in the phenomenon of productivity in providing clean water services to the community was not successful because the effectiveness did not reach the target. Aspects of service quality in the form of timeliness in handling complaints and community complaints also cannot be carried out optimally. Factors that hinder the performance of Perumda Air Minum Tirta Rangga Subang Regency are personal factors and system factors. Suggestions that researchers can convey are Perumda Air Minum Tirta Rangga Subang Regency can increase productivity by evaluating the effectiveness of services in achieving customer targets, standardizing employee recruitment, and increasing timeliness in handling complaints and community complaints.
COLLABORATIVE GOVERNANCE DALAM PENGELOLAAN SAMPAH DI PANTAI TELUK PENYU KABUPATEN CILACAP Oktavia Ulya, Tri; Rina Herawati, Augustin; Subowo, Ari
Journal of Public Policy and Management Review Vol 13, No 3: Juli 2024
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/jppmr.v13i3.46180

Abstract

This research focuses on the collaboration process in waste management at Teluk Penyu Beach. Waste problems often occur in one of the tourist icons in Cilacap Regency, so collaboration from multiple stakeholders is needed to manage the problem. The purpose of this research is to describe and analyse collaborative governance in waste management at Teluk Penyu Beach, as well as identify and analyse the factors that influence collaborative governance in waste management at Teluk Penyu Beach. The type of research used is descriptive research with a qualitative approach. The data collection techniques used were interviews, observation, and documentation. The theory used in this research is Ansell and Gash's theory which consists of starting conditions, institutional design, facilitative leadership, and collaboration process (face-to-face dialogue, trust building, commitment to the process, shared understanding, and intermediate outcomes). The results of this study show that (1) collaborative governance in waste management at Teluk Penyu Beach has implemented the five dimensions of the collaboration process quite well. (2) Factors that influence the collaboration process in waste management at Teluk Penyu Beach include starting conditions, institutional design, and facilitative leadership, but the institutional design dimension is still not optimal because there is no legal basis that specifically regulates the collaboration process in waste management at Teluk Penyu Beach, Cilacap Regency.
ANALISIS KINERJA KELOMPOK SWADAYA MASYARKAT (KSM) BIDANG PENGELOLAAN SAMPAH "KSM KARYA BAKTI) DI KEL. BULU LOR KEC. SEMARANG UTARA KOTA SEMARANG Amalia Purnomo, Rizqa; Widowati, Nina; Rina Herawati, Augustin
Journal of Public Policy and Management Review Vol 13, No 2: April 2024
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/jppmr.v13i2.43801

Abstract

Dalam rangka mengurangi volume sampah yang akan diangkut ke TPA Jatibarang, Pemerintah Kota Semarang melalui Dinas Lingkungan Hidup (DLH) Kota Semarang menerapkan sistem pengelolaan sampah terpadu melalui Tempat Pengelolaan Sampah Terpadu (TPST) yang berada di wilayah kecamatan di Kota Semarang. Kelompok Swadaya Masyarakat (KSM) adalah kelompok masyarakat yang menyatukan diri secara sukarela dalam kelompok dikarenakan adannya kepentingan dan kebutuhan yang sama, sehingga anggota-anggota dalam kelompok tersebut memiliki kesamaan tujuan yang ingin dicapai. Kelompok Swadaya Masyarakat (KSM) yang menangani pengelolaan sampah di Kelurahan Bulu Lor adalah KSM Karya Bakti. Pola kerja dalam pengelolaan sampah oleh Kelompok Swadaya Masyarakat (KSM) Karya Bakti yang masih menerapkan sistem angkut-buang sampah dimana sistem ini sampah-sampah masyarakat hanya diangkut dan dibuang di TPS terdekat. Untuk itu, kinerja KSM Karya Bakti menjadi hal yang perlu ditinjau kembali sebagai bentuk pertanggungjawaban KSM dalam pengelolaan sampah di Kelurahan Bulu Lor. Artikel ini bertujuan untuk menganalisis kinerja KSM karya Bakti serta faktor pendorong dan penghambat didalamnya. Metode penelitian yang digunakan adalah deskriptif kualitatif dengan fokus penelitian kinerja dalam KSM Karya Bakti di Kelurahan Bulu Lor, dengan hasil penelitian ini didapatkan indikator yang telah menunjukkan baiknya kinerja KSM Karya Bakti adalah Kualitas Pelayanan, Responsibilitas, dan Akuntabilitas. Sedangkan yang menjadi faktor pendorong adalah Beban Tugas, Paradidma Bekerja, Unsur 3P (Personalia), dan Niat/Kemauan serta faktor penghambat yang ditemukan adalah pada faktor Unsur 3P (Pembiayaan dan Prasarana/Sarana). Rekomendasi dari penelitian ini adalah dilakukan pengelolaan sampah bekerlanjutan untuk meningkatkan produktivitas KSM Karya Bakti.
IMPLEMENTASI INOVASI DESA GISA (GERAKAN INDONESIA SADAR ADMINISTRASI KEPENDUDUKAN) DALAM PELAYANAN KARTU IDENTITAS ANAK (KIA) DI DINAS KEPENDUDUKAN DAN PENCATATAN SIPIL KABUPATEN SEMARANG Saraswati,, Indarti; Lituhayu, Dyah; Larasati Setianingsih, Endang
Journal of Public Policy and Management Review Vol 13, No 4: Oktober 2024
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/jppmr.v13i4.47040

Abstract

This study focuses on the implementation of the Desa GISA innovation launched by the Department of Population and Civil Registration (Dispendukcapil) of Semarang Regency to bring administrative services closer to the community and make them more accessible, including the issuance of Child Identity Cards (KIA). Although this innovation was designed to increase KIA ownership, data shows that KIA ownership in Semarang Regency actually decreased in 2022, placing it as the eighth lowest in Central Java Province. This study aims to analyze the implementation of the Desa GISA innovation in KIA services and to identify the supporting and inhibiting factors. The study uses Van Meter and Horn's policy implementation theory and a qualitative descriptive approach, with primary data from interviews and secondary data from other sources. The findings reveal that governance and infrastructure are not yet optimal due to mismatches in document processing times and inadequate facilities. However, the competence of human resources, working relationships, and innovation development have achieved optimal results. The inhibiting factors in the implementation of the Desa GISA innovation include a lack of resources and low public awareness in managing population documents. Supporting factors include the implementers' understanding of standards, political support, effective inter-organizational communication, and the absence of fees for document processing. It is recommended that Dispendukcapil enhance socialization through social media and provide training for officials to optimize the implementation of this innovation.
AKUNTABILITAS KINERJA PELAYANAN PUBLIK DALAM PEMBUATAN E-KTP PADA DINAS KEPENDUDUKAN DAN PENCATATAN SIPIL KABUPATEN REMBANG Chakim, Moch. Luthfil; Nurcahyanto, Herbasuki; Yuniningsih, Tri
Journal of Public Policy and Management Review Vol 13, No 3: Juli, Administrasi Pubik Rembang 2024
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/jppmr.v13i3.44277

Abstract

Akuntabilitas Kinerja dalam pembuatan E-KTP di Dinas Kependudukan dan Pencatatan Sipil Kabupaten Rembang dinilai belum akuntable. Salah satu penyebab utamanya banyaknya keluhan masyarakat terhadap kinerja pelayanan aparat dalam memberikan pelayanan E-KTP. Rencana Strategis Dinas Kependudukan dan Pencatatan Sipil Kabupaten Rembang Tahun 2021–2026 memuat sejumlah permasalahan Diantaranya adalah belum memadainya sarana dan prasarana dalam mendukung pelayanan administrasi kependudukan guna menyelenggarakan pelayanan administrasi kependudukan secara tepat waktu dan akurat. jenis penelitian ini adalah penelitian deskriptif kualitatif. lokasi penelitian ini di kabupaten rembang dan situs penelitian ini adalah dinas kependudukan dan pencatatan sipil kabupaten rembang. pengumpulan data penelitian ini menggunakan observasi, wawancara dan dokumentasi. hasil penelitian ini menunjukan bahwa akuntabilitas kinerja pelayanan publik pada Dinas kependudukan dan pencatatan sipil kabupaten Rembang sudah sesuai dengan prosedur yang berlaku. namun pada pelaksanaan nya masih ditemukan nya beberapa indikator yang belum berjalan sesuai dengan prosedur yang ada salah satu nya dalam hal kesadaran pegawai yang masih ditemukan nya perilaku yang kurang responsif yang membuat masyarakat menilai buruk, selain itu ada nya faktor penghambat seperti sarana dan prasarana dalam hal jaringan belum memadai, rendahnya partisipasi dan kesadaran masyarakat dan kurangnya kesadaran pegawai dalam memberikan pelayanan. saran dalam penelitian ini yang pertama dengan menyediakan alternatif jaringan internet, yang kedua dengan memberikan surat sanksi kepada pegawai yang melanggar SOP, dan yang ketiga meningkatkan kesadaran masyarakat dengan melakukan sosialisasi langsung kepada masyarakat mulai dalam lingkup terkecil yaitu kelurahan/desa.
ANALISIS IMPLEMENTASI PROGRAM PELATIHAN SUMBER DAYA MANUSIA DI BPJS KESEHATAN CABANG KOTA SEMARANG Diva Mahendra, Caesar; Hanani, Retna; Zarkasyi Rahman, Amni
Journal of Public Policy and Management Review Vol 13, No 4: Oktober 2024
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/jppmr.v13i4.47324

Abstract

Human Resources Training plays a crucial role in improving employee skills and expertise that can have a positive impact on the overall performance of the organization, especially for employees of the Semarang City Branch of BPJS Kesehatan. The training program was carried out in order to improve the quality of work of employees, but there were still several complaints regarding the declining quality of work of employees of the Semarang City Branch of BPJS Kesehatan. The purpose of this study was to determine and analyze the training program at the Semarang City Branch of BPJS Kesehatan and the factors that influence the training program. This study used a descriptive qualitative method with data collection techniques in the form of interviews and literature studies. The results of the study showed that the Human Resources training program at the Semarang City Branch of BPJS Kesehatan had been running quite well, but there were still several dimensions that were not optimal. Supporting factors that influenced the Human Resources training program at the Semarang City Branch of BPJS Kesehatan were top management support, commitment of specialists and generalists, organizational complexity, and learning styles. Meanwhile, the inhibiting factors that influenced were technological advances.
MANAJEMEN PARTISIPATIF PADA PENGEMBANGAN OBJEK WISATA URBAN HERITAGE MELALUI EVENT FESTIVAL KOTA LAMA SEMARANG Budi Ramadhan, Dimas; Subowo, Ari; Santoso, R. Slamet
Journal of Public Policy and Management Review Vol 13, No 3: Juli 2024
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/jppmr.v13i3.44687

Abstract

Participatory Management in the development of urban heritage tourism objects through the Semarang Old Town Festival Event examines the role of lower management in contributing to organizational performance. Researchers focus on several issues including, information about organizational identity, member training, employment and membership agreements, scope of work and decision making at the lowest level of management. Researchers use qualitative methods supported by the acquisition of data and facts through observation, interviews, and literature studies. This research was conducted from January to March 2024 at the Semarang City Culture and Tourism Office and the Semarang Old Town Festival Organization. Researchers using participatory management thinking framework by (Ardekani & Jahromi, 2011) and analysis of factors inhibiting participatory management by (Neumann, 2018) that, Semarang Old Town Festival Organization has weaknesses in the implementation of participatory management, this is indicated by the training objectives that are not achieved, the absence of black on white physical archives regarding membership validity, and team management almost entirely does not have a young generation. Therefore, it is necessary to affirm the obligations of members in participating in training, making black on white physical archives and conducting regeneration and open recruitment for the younger generation in running the Semarang Old Town Festival Organization.
IMPLEMENTASI KEBIJAKAN DAN STRATEGI DAERAH (JAKSTRADA) DALAM PENGELOLAAN SAMPAH DI KABUPATEN DEMAK Nawangsari, Hasna Ulayya; Rostyaningsih, Dewi; Lestari, Hesti
Journal of Public Policy and Management Review Vol 13, No 1: Januari 2024
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/jppmr.v13i1.42319

Abstract

Demak Regency is one of the regions that is not spared from waste problems. The waste issues in Demak Regency consist of high population growth, lack of community participation, rampant use of single-use plastic in the form of packaged drinks, landfill sites still used for open dumping, limited human resources, limited budget, and limited fleet. Based on these issues, the central government has directed each region to formulate regional policies and strategies as guidelines for the implementation of household waste and similar waste management. This research aims to analyze the implementation of the regional policies and strategies, as well as identify factors that influence the implementation of these regional policies and strategies in waste management in Demak Regency. This research employed a qualitative descriptive method through interviews, observations, and documentation. The results demonstrate that the implementation of the regional policies and strategies in waste management in Demak Regency has not yet achieved the right policy, right implementer, right target, and right process. This is due to ongoing issues such as the increasing use of plastic in the form of packaged drinks, limited human resources, limited budget, limited infrastructure, lack of private sector involvement in waste reduction, and lack of community participation. The recommendation given is that the Environmental Agency needs to re-evaluate the implementation of the regional policies and strategies in waste management, improve work patterns, enhance cooperation between the government and the private sectors in waste reduction, and maximize community empowerment.
IDENTIFIKASI DAN ANALISIS FAKTOR PENDORONG DAN FAKTOR PENGHAMBAT MENGGUNAKAN FORCE FIELD ANALYSIS di ARENAN KALIKESEK, KECAMATAN LIMBANGAN, KABUPATEN KENDAL, JAWA TENGAH Muchlis Adi Susilo, Achmad; Djumiarti, Titik; Afrizal, Teuku
Journal of Public Policy and Management Review Vol 13, No 4: Oktober 2024
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/jppmr.v13i4.47447

Abstract

The tourism sector is one of the highest foreign exchange earners for Indonesia, so continuous development in this sector is crucial. In the development of a tourist attraction, there are both driving and restraining factors. Arenan Kalikesek is a newly established tourist destination in Kendal Regency, having started operations in 2021. However, it still faces several issues, such as the lack of legal framework from the Kendal Regency government, poor accessibility, and inadequate facilities and infrastructure. These issues are closely related to the factors influencing the development of Arenan Kalikesek. This study aims to identify and analyze the factors that support and hinder the development of Arenan Kalikesek based on an internal and external environmental analysis. The research uses John M. Bryson's strategic planning theory, employing a descriptive qualitative research method with Force Field Analysis as the analytical tool to assess the impact of the supporting and restraining factors on the development. The results of the study show that there are six supporting factors and six restraining factors that influence the development of Arenan Kalikesek. After applying Force Field Analysis, it was found that the total weight of the driving factors is higher than that of the restraining factors. The key driving factors are community participation in the management and development of Arenan Kalikesek and the high personal income generated for tourism development, while the key restraining factors are poor road accessibility and the lack of cultural events held at Arenan Kalikesek. The recommendations from the research are to create a proposal for road infrastructure improvements to the Kendal Regency Government, repair and provision of parking areas as well as parking management, establishment of entrance ticket booths, and the organization of an annual cultural event in Arenan Kalikesek by utilizing community participation.

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