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Journal of Public Policy and Management Review

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Published by Universitas Diponegoro

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Core Subject : Humanities, Art,

Arts Humanities

Jurnal Ilmu Administrasi Publik diterbitkan oleh Jurusan Ilmu Administrasi Publik Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

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Articles 1,722 Documents

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IMPLEMENTASI PELAKSANAAN E-PROCUREMENT DENGAN PRINSIP-PRINSIP GOOD GOVERNANCE DI DINAS BINA MARGA PROVINSI JAWA TENGAH Rizky Adrian; Dyah Lituhayu; Titik Djumiarti
Journal of Public Policy and Management Review Volume 2, Nomor 3, Tahun 2013
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

E-Procurement is a process of procuring goods / services that are implemented using information technology according to statutory provisions. E-Procurement emerged as the answer to the case of corruption in the implementation of procuring goods and services in Indonesia. The existence of E-Procurement become an interesting phenomenon because the implementation is different from conventional procurement. E-Procurement are expected to answer the expectations of society in order to create a process for of procurement of goods and services that are accountable, transparent, effective and efficient. Based on the regulation No. 11 Year 2008 regarding Information and Electronic Transactions which explains that utilization of information technology was instrumental in trade and growth in the national economy for the welfare of the community, the Department of Highways of Central Java Province implementing E-Procurement since 2009. In its implementation, it was found some problems and obstacles. The problems that arise such as denial and resistance where the service provider are more comfortable to conventional procuring process.

ANALISIS SURVEI KEPUASAN MASYARAKAT TERHADAP PENYELENGGARAAN PELAYANAN PASANG BARU (STUDI KASUS DI PT. PLN (PERSERO) RAYON SEMARANG TENGAH) Rochmana, Ulya; Yuniningsih, Tri
Journal of Public Policy and Management Review Volume 5, Nomor 2, Tahun 2016
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Electricity is one of the basic needs of people in Indonesia. PT. PLN (Persero) is one of the State Owned Enterprises (BUMN), which has the task or function to organize the supply of electricity as the needs of the community. New installation service provided by PT. PLN (Persero) Rayon Semarang Tengah are still many shortcomings that can be said to be less good. This research is compiled to analyze the public community satisfaction on the implementation of the new installation services by PT. PLN (Persero) Rayon Semarang Tengah. This research uses descriptive quantitative approach. The theory used is to look at PERMEN PAN and Reformasi Birokrasi No. 16 Tahun 2014 on Societies Satisfaction Survey Implementation of Public Service by referring to the 9 scope of services. Satisfaction Masyararat views of suitability between the level of service performance and the level of interest/ community expectations. Based on study results, the services provided by PT. PLN (Persero) Rayon Semarang Tengah has been good with the performance levels of 2.99 and 3.40 at the level of interest so that the level of conformity obtained is high at 87.87% so it can be said the community is satisfied with the services provided. From 9 scope of services analyzed, there are 2 criteria/ elements that still does not give satisfaction to the community, the first is service procedures with interest rate of 3.47, while the level of performance is still low at 2.85 so the suitability 82.21 and the second is the handling of complaints, suggestions, and recommendataio the performance level still lower that 2.52 while the interest is as high as 3.51 and a low level of concordance is lowest 71.70%.

PROSES PERENCANAAN PEMBANGUNAN DENGAN PENDEKATAN PARTISIPATIF DI KECAMATAN TEMBALANG KOTA SEMA Winarendra Imam Prakoso; Ari Subowo
Journal of Public Policy and Management Review Volume 8, Nomer 1, Tahun 2019
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

The process of development planning based on participatory it’s very important for the sustainability and success of a development. Tembalang Subdistrict as one of the Subdistricts which has very large area with a geographical location on the border and very large population which has an average level of low education becomes a problem. The main purpose of this research to describe or visual in detail and depth about the stages of development planning and to know what its the factors has influence the community participation in development planning in Tembalang Subdistrict, Semarang City based on Abe Alexander's 6 planning stages and 4 characteristics of participatory planning according to Wicaksono & Sigiarto . The method used in this research is a qualitative descriptive with data collection techniques used semi-structured interviews and non-participant observation and data analysis technique uses an interactive model analysis from Miles and Huberman which includes the stages of reduction, presentation and data verification. The results of this research show that in the process of development planning stages have not been implemented optimally, community participation in following the development planning process was still relatively low, there are problems related to the preparation of development planning deliberations that have not involved elements of society in general; lack of understanding of the community in determining the priority scale; distrust and openness from elites of the District and Urban Village to community proposals; and lack of time for organizing musrenbang. The recommendations generated from this research are; The Government should more active in disseminating development planning; Increase trust in community proposals; the holding of the discussion of carrying capacity in the form of potential and the addition of time to organize development planning deliberations

Monitoring Program Gerdu Kempling Di Kecamatan Banyumanik Kota Semarang Tahun 2013 Atas Pelaksanaan Tahun 2012 liananto, Rifwan Kukuh; Fathurrohman, Fathurrohman; Marom, Aufarul
Journal of Public Policy and Management Review Volume 3, Nomor 3, Tahun 2014
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Gerdu kempling is aninnovation, created from condition and problems in the Semarang City. The purpose of the program in 2012 is to reduce the number of poor people in the Semarang City of 2% per year, or as much as 3.473 families in 48 sub â€“district. His research aims to know the implementation of the program in 2012 and how his achievments. This research was analyzed with a model monitoring Peter Rossi and using qualitative research type. This study used a qualitative descriptive research type. Research findings obtained by interviewing the actors involved in the program, namely the city of Semarang government, NGOs, the poor and the community. Researchers also spread a questionnaire to determine the level of satisfaction of the poor against Kempling Gerdu program. From the results of the analysis are used, namely the analysis of the performance of government agencies, it can be concluded that the government of Semarang city has successfully reached the target program in 2012 that has been determined. Poor people are quite satisfied with the program activities Gerdu Kempling received. The program succeeded in empowering the poor and increase revenue independently. Good cooperation between the government and the various stakeholders is one of the success factors. Through performance measurements using the evaluation form, the program achieved success by 73.64%

PROSES INOVASI PELAYANAN BUS RAPID TRANSIT (BRT) TRANS SEMARANG (STUDI KASUS E-TICKETING) Budipratama, Yogi; Khaerani, Thalita Rifda
Journal of Public Policy and Management Review Volume 6, Nomer 2, Tahun 2017
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Innovation is one of the important aspects in improving the quality of public services. As innovations were issued by the government bureau, government expected people would appease with the public services. In order to improve services quality in transportation sectors, the local government of Semarang launched e-ticketing feature in Bus Rapid Transit (BRT) Trans Semarang.Aim of this study are to find out the service innovation process in BRT Trans Semarang, discover supporting and opposing factors in service innovation implementation of BRT Trans Semarang.Materials and data were collected through depth interview with informants and observed. Theory of this study are based on Mulganâ€™s innovation process theory, which are generating possibilities, incubating and prototyping, replicating and scaling up, analyzing and learning.Supporting and opposing theory of service innovation in public sectors by Albury and Clark. Results of this study showed service innovation processes (generating possibilities, incubating and prototyping, replicating and scaling up, dan analyzing and learning) have been in progress by General Service Departement of BRT Trans Semarang. Supporting factors in e-ticketing service innovation are political push, pressure for economy and improved efficiency, and pressure for improved service quality. In the other hand, there are opposing factors in service innovation of e-ticketing included over-reliance on high performers, availability of technology, cultural or organizational constraints, no rewards or incentives, short-term planning and budget, and culture ofrisk aversion. Suggestion from the author are included necessity in recruitment of IT expert staffs and reduce operator workload, adjunct technology supporting the implementation of service innovation and e-ticketing machines, establishment of a special team that handles the implementation of the innovation, granting staff an award, cooperationwith external parties in funding e-ticketing machines,and disciplining staffs who are still difficult in learning and using the features of e-ticketing machines.

HUBUNGAN KEMAMPUAN DAN MOTIVASI TERHADAP KINERJA PEGAWAI BIRO TATA PEMERINTAHAN SEKRETARIAT DAERAH PROVINSI JAWA TENGAH Gama Maula Rahman; Hardi Warsono; Dyah Lituhayu
Journal of Public Policy and Management Review Volume 2, Nomor 1, Tahun 2013
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

The human resources of the organization has a variety of characteristics, including the ability to work, motivation and performance it has. These three components are closely related and are in themselves employees who carry out everyday tasks. The success of an organization is influenced by the performance of employees. This research was conducted to determine the relationship of ability and motivation with employee performance Bureau Regional Secretariat Governance of Central Java Province. In this study, using quantitative research techniques nonprobality census sampling sampling in which 47 respondents. Testing hypotheses using Kendall Rank as an ordinal of data. The studies results shows that (Z count (2.46)> Z table (1.96)) there is an acceptance of the hypothesis that there is a positive and significant correlation between the ability of employees (X1) and Performance (Y). (Z count (2.94)> Z table (1.96)) there is an acceptance of the hypothesis that there is a positive and significant relationship between motivation (X2) and Performance (Y). (ƒÓ2 count (104.742)> ƒÓ2table (71.308)). The acceptance of the hypothesis that there is a positive and significant correlation between the ability of employees (X1) and motivation (X2) and Performance (Y).

Analisis Kualitas Pelayanan Publik Di Perusahaan Daerah Air Minum Cabang Selatan Kota Semarang Wijanarko, Candra; Sulandari, Susi; Yuniningsih, Tri
Journal of Public Policy and Management Review Volume 4, Nomor 4, Tahun 2015
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

The aim of this research is to analyze the level of quality of service, to analyze peopleâ€™s satisfaction and to analyze public satisfaction index about Water Supply Company in the southern branch office of Semarang. This research uses qualitative descriptive method. The source of the data in this study is a questionnaire with the number of respondents 150 people which are selected by using accidental sampling method. Based on the results seen from 14 dimensions of community satisfaction (IKM) are service procedures, service requirements, clarity of service officer, disciplinary care of service officer, the responsibilityof service officer, the ability of service officer, speed of service, justice to get the service, friendliness of service officer, reasonableness of the service charge, certainty of service schedule, environmental comfort and environmental safety. It is showed that the service performance of Water Supply Company in the southern branch office of Semarang is â€˜Goodâ€™, this is seen from the public Satisfaction Index value of 2.95 with conversion value of 73,6. From these percentages seen that all units of the average quality of service is good. The conlcusion of this research is the values of IKM index from 14 dimensions of community satisfaction is the average of all elements is good. The Suggestion can be given thatthere are several service dimensions that urged to promptly repaired, such as a service requirements and service schedule certainty in Water Supply Company in the southern branch office of Semarang.

PENGARUH PROSEDUR PELAYANAN DAN KEMAMPUAN PEGAWAI TERHADAP KUALITAS PELAYANAN PEMBUATAN PASPOR DI KANTOR IMIGRASI KELAS I SEMARANG Jeremy Woosnam; Tri Yuniningsih
Journal of Public Policy and Management Review Volume 7, Nomer 2, Tahun 2018
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

The implementation of public services can’t be separated from the relation of government as the services providers and the public as the users of public services provided by the government. Semarang Class I Immigration Office is the agencies in the field of immigration services. One of the services provided by Semarang Class I Immigration Office is the making of passport for people who need it. The passport making service quality is influenced by several variables, such as service procedures and employee’s ability. This research aims to determine the influence of service procedures and the ability of employees towards the service quality of passport making in Semarang Class I Immigration Office. The approach that used in this research is a quantitative approach by conducting research on 100 respondents who want to apply passport. The result of the research on the respondents will be analyzed using Kendall correlation coefficient, Kendall concordance coefficient, and determination coefficient. The result showed that there is a positive and significant correlation between service procedures and employee’s ability with the service quality. The percentage of influence between service procedures to service quality is 9,79%. While the percentage of influence between employee’s ability to service quality is 21,52%. The value of determination coefficient in collaboration of service procedures and employee’s ability is 69,88%. It can be concluded that there is a significant influence between service procedures and employee’s ability towards the service quality of passport making in Semarang Class I Immigration Office.

IMPLEMENTASI KEBIJAKAN SERTIFIKASI GURU SD DI KABUPATEN TEGAL Anindhita Kiky Amrynudin; Sundarso Sundarso; Ari Subowo
Journal of Public Policy and Management Review Volume 3, Nomor 1, Tahun 2014
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Kebijakan Sertifikasi Guru mengacu pada Undang-Undang Guru Dosen Nomor 14 tahun 2005 bertujuan menentukan kelayakan guru dalam melaksanakan tugas sebagai pendidik profesional, meningkatkan proses dan hasil pembelajaran, meningkatkan kesejahteraan guru, serta meningkatkan martabat guru; dalam rangka mewujudkan pendidikan nasional yang bermutu. Tujuan tersebut dapat tercapai melalui proses implementasi yang efektif yang dapat dilihat dari ketepatan kebijakan , ketepatan pelaksanaan , ketepatan target , ketepatan lingkungan dan ketepatan proses. Proses implementasi kebijakan sertifikasi guru dalam mencapai tujuannya tidak terlepas dari faktor yang mendukung dan menghambat. Berdasarkan teori van Meter dan van Horn faktor yang mendukung dan menghmabat berupa tujuan dan ukuran dasar/Standar kebijakan , Sumber Kebijakan, Komunikasi dan Kegiatan Pelaksanaan, Karakteristik Badan Pelaksana , Kondisi Sosial,Politik dan Ekonomi serta Disposisi Implementor. Berdasarkan hambatan yang ada dalam implementasi kebijakan sertifikasi guru SD di Kabupaten Tegal , penulis memberikan rekomendasi berupa : (1) sosialisasi kembali untuk guru agar bisa memahami tujuan sertifikasi guru sepenuhnya, (2) menambah jumlah staff (3) pemberian tunjangan sertifikasi digabung dengan gaji pokok (4) memberikan contoh format SK mengajar (5) mempertegas sanksi (6) persiapan berkas bagi para guru (7) Promosi yang menarik dari koperasi kepada guru (8) alokasi 2% tunjangan sertifikasi guru untuk meningkatkan sarana dan prasaran belajar mengajar.

Efektivitas Dinas Pemberdayaan Perempuan dan Perlindungan Anak (DPPPA) Kota Semarang dalam Penanganan kasus kekerasan terhadap Anak Di Kota Semarang Ajeng Resi Krisdyawati; Tri Yuniningsih
Journal of Public Policy and Management Review Volume 8, Nomer 2, Tahun 2019
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Every child has the right to survival, development and growth and has the right to protection from violence and discrimination as mandated in Article 28B of the 1945 Constitution of the Republic of Indonesia. Protection of women and children aims to prevent acts of violence against women and children including human traffict, This study aims to describe and analyze the effectiveness of the Office of Women's Empowerment and the Protection of the City of Semarang in handling cases of violence against children in the city of Semarang and describe what the supporting and inhibiting factors of handling cases of violence against children that affect. The results of this study indicate that the effectiveness of the organization in the Office of Women's Empowerment and Protection of the City of Semarang in handling cases of violence against children has not been as expected. In the source approach, it can be seen that the supporting facilities are available enough to be utilized by the community. Then in the process approach, communication is created dynamically and always applies a culture of deliberation. But it still has obstacles in environmental characteristics, namely the limited number of employees. Researchers suggest optimizing the role of employee orientation in providing services must always be oriented to the private sector so that employee attitudes can be more flexible adjusting the background of the people who come and improve prevention programs for cases of violence against children.

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