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Journal of Public Policy and Management Review

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Published by Universitas Diponegoro

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Core Subject : Humanities, Art,

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Jurnal Ilmu Administrasi Publik diterbitkan oleh Jurusan Ilmu Administrasi Publik Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

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Articles 1,729 Documents

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ANALISIS KUALITAS PELAYANAN DI UNIT PELAKSANAAN TEKNIS PEMELIHARAAN KESEHATAN MASYARAKAT SURAKARTA Fania Anindita; Ida Hayu Dwimawanti
Journal of Public Policy and Management Review Volume 5, Nomor 3, Tahun 2016
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

This study aims to determine the quality of public services and restricted dimensions of Technical Implementation Unit Public Health Maintenance of Surakarta . This study uses five dimensions theory of Service Quality namely Tangible, Reliability, Responsiveness, Assurance and Empathy. This research method is a descriptive study with qualitative approach. The data collection is done by observation, interview and documentation. Data analysis of in this study uses three components consisting of data reduction, data presentation, and conclusion. The results of this study show that, quality of service rendered by the UPT PKMS to participants PKMS is not maximized, the views of the five dimensions of service quality, there are two dimensions that hamper the quality of service such as tangible dimension includingcomfort of waiting room and assurance dimension includingtime guarantee. The tangiable dimensions that hinder service quality includingcomfort of waiting room can be seen from the quality of the reception area that there is only a chair in the hallway of the road besides the absence of procurement tables and lack of air conditioning made the quality of services has not been maximized. Assurance dimensionincluding time guarantee given by UPT PKMS to the public is also not maximized, the views from the appropriate service process card five to seven working days, but in fact the process of card services in excess of the specified time.

COLLABORATIVE GOVERNANCE IN AN EFFORT TO TRAFFIC AND ROAD TRANSPORTATION SAFETY IN SEMARANG CITY Tilano, Fawwaz Aldi; Suwitri, Sri
Journal of Public Policy and Management Review Volume 8, Nomer 3, Tahun 2019
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

The number of accidents that occurred in Indonesia continues to grow each year is no exception Semarang City, to decrease the number of accidents that happen takes the role of stakeholders in the implementation of traffic and road transportation safety through collaboration because each stakeholder canâ€™t work alone. The purpose of this research was to know how the collaboration of stakeholders in the implementation of traffic and road transportation safety and analyze the factors driving and inhibiting the collaboration. The writer used the model of collaborative governance from Ansell and Gash, and De Seve. The method of this study was descriptive qualitative research method. The instruments for collecting the data were interviews, literature study, observation, and documentation. The results showed collaborative governance in the implementation of traffic safety and road transport in Semarang seen first conditions, institutional design, and collaborative process has been running well, but not optimal implementation of facilitative leadership. The driving factor which affects the collaboration that is networked structure, commitment to a common purpose, distributive accountability/responsibility, and information sharing, while the only factor inhibiting access to the resource. The recommendations given are implementing more maximal facilitative leadership by leveraging existing LLAJ Forum and held a contract employee recruitment and planning more effective and efficient.

ANALISIS KEPUASAN PELANGGAN PADA STASIUN KERETA API SEMARANG PONCOL (DAOP IV SEMARANG) Trie Meisyah A; Herbasuki Nurcahyanto; Aufarul Marom
Journal of Public Policy and Management Review Volume 4, Nomor 2, Tahun 2015
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

The background of this research began in the increasing needs ground transportation especially a train that are required will be the provision of good service in accordance with standard that has been set and meet customers expectations. A service provided can impact on customer satisfaction in the use of services in Semarang Poncol station. need of special attention from PT .Kereta Api Indonesia to make the quality of service at the Semarang Poncol station not stop and always been an increase in continuous. This research will know the level of customer satisfaction and indicators need to which priority to increase in Semarang Poncol station using descriptive quantitative. The total sample taken as many as 100 people customers using Semarang Poncol station service. This research using the measurement of satisfaction through five dimensions waiter namely the quality of tangible, reliability, responsiveness, assurance, and empathy by comparing between performance ( X ) and hope ( Y ) and cause to feel satisfied or dissatisfied. Based on the results of the tests the level of customer satisfaction there were seven out of twenty three indicators that are considered important in determining the satisfaction of customers who have high interest but in the implementation level low that can be found the level of customer satisfaction to very unsatisfactory until unsatisfactory. These indicators seventh among other: 1. the lounge facilities, 2. the toilet facilities, 3. the place of worship facilities, 4. the facilities up and down train carriages ( train ), 5. the facilities of disabled people, 6. the accuracy of the arrival and departure train, 7. the speed and the readiness of the officers in providing services , while in the fifth dimension that have low level of satisfaction is a tangible dimension get 73,32 % assessment (unsatisfactory) .

PERAN AKTOR DALAM IMPLEMENTASI KEBIJAKAN RETRIBUSI PARKIR DI JALAN PANDANARAN Febriyanto, Arief Dwi; Kismartini, Kismartini
Journal of Public Policy and Management Review Volume 6, Nomer 2, Tahun 2017
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Charges for parking is payment for the use of service parking lots determined by the government .The goal is to increase their own the area of a city semarang .The trouble is who is actors are involved in of policy parking retribution in Pandanaran Street and all its role? The purpose of this research is to find actors are involved in of policy parking retribution in Pandanaran Street .In addition to know factors driving & impediment to the implementation of the parking retribution policy. This study adopted qualitative approaches , type research descriptive .The research results show that actors in the implementation of the policy parking retribution is the office of transportation,non civil servants who were recruited Departement of Transportation Semarang City,Civil service police Unit, Police , army , and the community . The role of transportation department as the manager of policy is to engage directly in levies parking , determine the prevailing vehicle , handle illegal parking and impose sanction to motorists parked in any place. The role of non civil servants as the manager of policy is getting a help civil servant transportation department in the of levies parking and find parking lot new if needed.Than Civil service police Unit personnel as the manager of policy is coordinate with transportation department in the joint of levies parking and control Illegal Parking.The role of police as the manager of policy is getting a help in the combined in the control of illegal park .And the role of army is helping in the combined in the park controlling wild and raid bus of having no complete with coordinated with the police.The role of the people of them provide recommendations, approval and consideration related charges for parking then over if there are illegal parking.

IMPLEMENTASI KEBIJAKAN PENGHAPUSAN BENTUK-BENTUK PEKERJAAN TERBURUK UNTUK ANAK (PBPTA) PADA PEKERJA RUMAH TANGGA ANAK DI KOTA SEMARANG Maulida Putri Rahmawati; Diah Hariani; Ari Subowo
Journal of Public Policy and Management Review Volume 2, Nomor 2, Tahun 2013
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

This research explain to know how the implementation of elimination of the worst forms of child labour especially for Child Domestic Labour in Semarang. There is child labour in domestic, this job classified to be abolished job by the government incorporated in the Action Committee for the Establishment of Districts / Municipalities based in Semarang Mayor Decree No. 560.05/256 on the establishment of the Committee Action for the Elimination Worst Forms of Child. In research method, the author used policy implementation theory by Meriiee S. Grindle consist of two variable they are content of policies (content) and environmental policy (contex). The data collection conducted from Manpower and Transmigration Department, Empowerment Entities, Women and Family Planning, Merdeka Domestic Union Semarang and Child Labour. There are many findings actual Policy Implementation Elimination of the Worst Forms of Child in Semarang, constrained by limited human resource capacity as stakeholders, lack of coordination, there is still weak sanctions for those who violate it provides, offers and take advantage of children for the exploitation.

ANALISIS KINERJA ORGANISASI BADAN PELAYANAN PERIJINAN TERPADU KOTA SEMARANG (Studi Kasus pada Bidang Perijinan Kesejahteraan Rakyat dan Lingkungan) Mona Agisa Widia Gutama; Hesti Lestari; Sundarso Sundarso; Nina Widowati
Journal of Public Policy and Management Review Volume 5, Nomor 2, Tahun 2016
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

The success a government can be seen from quality of public service received by society. The level of public service depend on performance of birocracy as public service administrator. Integrated Licensing Service Agency is a public organization providing one stop service. The purpose this study is to perceive performance Semarang of Integrated Licensing Service Agency performance and to know supporting and restricting factor focused on Licensing Public Welfare and Environment department. Evaluation this study based five dimension including productivity, service quality orientation, responsiveness, responsibility and accountability, while supporting and inhibiting factors seen from human resources, infrastructure, management information system and work culture. This research approach is qualitative descriptive labels using informant from Semarang of Integrated Licensing Service Agency and public service users. The study result of Licensing Public Welfare and Environment showed its performance is not optimal, because researcher found problems in productivity, service quality orientation, responsiveness and responsibility. Researcher also found that limited human resources, infrastructure and work culture are the restricting factor of public service implementation. According this study, researcher reccomend some suggestions can be done by Semarang of Integrated Licensing Service Agency to incease their performance, creating coordination and good cooperation with technical team, setting public service survey as standard performance assesment, increasing socialization and sensitivity in socienty need and making sistematic procedure of licensing requirement. As for the review of the restricting factors need to improve the quality and quantity of human resources, improve infrastructure and determine target the completion of licensing per day.

EVALUASI PROGRAM PEMBERDAYAAN MASYARAKAT DALAM PENANGGULANGAN KEMISKINAN DI KELURAHAN METESEH KECAMATAN TEMBALANG KOTA SEMARANG ( Studi Kasus di Sanggar Batik Semarang 16 ) Arini, Nur Fitria; Rostyaningsih, Dewi
Journal of Public Policy and Management Review Volume 7, Nomer 3, Tahun 2018
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Kemiskinan merupakan permasalahan yang tidak dapat terlepas dari kehidupan. Pemerintah Kota Semarang mengeluarkan Peraturan Daerah Kota Semarang nomor 4 tahun 2008 tentang Penanggulangan Kemiskinan di Kota Semarang. Salah satu program penanggulangan kemiskinan tersebut adalah program bantuan peningkatan keterampilan dengan mengadakan beberapa pelatihan. Kelurahan Meteseh merupakan salah satu kelurahan sasaran program pelatihan keterampilan dengan jumlah warga miskin yang mengalami penurunan. Pelatihan yang sampai saat ini masih dilakukan masyarakat kelurahan Meteseh dan yang paling menonjol adalah pelatihan membatik di Sanggar Batik Semarang 16. Penelitian ini menggunakan metode penelitian kualitatif bersifat deskriptif. Teknik pengumpulan data yang digunakan yaitu wawancara, observasi dan dokumentasi. Untuk mengetahui tingkat keberhasilan program pemberdayaan melalui pelatihan keterampilan membatik ini mengacu pada konsep pemberdayaan Alfitri dengan indikator evaluasi kebijakan menurut William N. Dunn yaitu efektivitas dan efisiensi serta mengkaji faktor pendorong dan penghambat pelaksanaan program. Konsep pemberdayaan yang digunakan adalah meliputi beberapa indikator yaitu penguasaan faktor produksi, penguatan sumber daya manusia, spesifik lokasi dan permasalahan, serta pemakaian sumber daya secara sadar dan terencana. Faktor pendorong yang mempengaruhi program ini yaitu sosialisasi yang sering dilakukan oleh masyarakat kelurahan dan adanya partisipasi masyarakat yang sadar akan tingkat kesejahteraan hidupnya. Sedangkan faktor penghambat yang terlihat dalam program ini yaitu kurangnya kesadaran pemakaian alat produksi batik yang baik dan benar, kurangnya pendamping untuk mengarahkan para penerima program dalam memproduksi, serta akses lokasi berupa transportasi dan jalan menuju sanggar batik yang kurang diperhatikan.

Analisis Kinerja Dinas Perhubungan Komunikasi dan Informatika (Studi Kasus Pada Unit Pelaksana Teknis Dinas Perparkiran Kota Surakarta) Sentot Darmodjo; Dyah Hariani; Hesti Lestari
Journal of Public Policy and Management Review Volume 3, Nomor 2, Tahun 2014
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Technical unit dept. parking surakarta city who acts as management parking surakarta should have a good performance in order the parking management surakarta city. It was because still many problems caused by the parking itself.Technical unit dept. parking city surakarta is agency which give responsibility to transportation agency head communication and informatics surakarta city.Research aims to tell performance transportation department communication and informatics uptd parking surakarta city and for identifies factors support and hinder performance transportation department communication and informatics Surakarta city.In this research researchers used method research qualitative spatially descriptive, thus data collected shaped words, its picture instead figures.The data covering transkip the interview, notes field, photos, personal document and others.The result of this research showed that performance transportation department communication and informatics technical unit basic parking surakarta city overall can be said to have went on quite well and in terms of factors support the performance of technical unit basic parking surakarta city among others management policies, management of human resources technology, culture organization, leadership.While factor that inhibits performance technical unit basic parking surakarta city is organizational structure, incentives given special for employees who for achievement and there is still employees who do not control science tehnologi.

ANALISIS KINERJA BIDANG PELESTARIAN PROMOSI DAN KERHASAMA DINAS KEBUDAYAAN DAN PARIWISATA DALAM PENGEMBANGAN PARIWISATA KOTA SURAKARTA Elyna Nur Fadhilathul Rohmah; Hesti Lestari
Journal of Public Policy and Management Review Volume 5, Nomer 4, Tahun 2016
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Penelitian ini akan menganalisis kinerja yang di lakukan Bidang Pelestarian, Promosi, dan Kerjasama Dinas Kebudayaan dan Pariwisata dalam Pengembangan Pariwisata Kota Surakarta. Teori yang di gunakan di dalam penelitian ini adalah teori kinerja organisasi sektor publik berdasarkan aspek kinerja yang terdiri atas economy, efficiency, dan effectiveness. Economy berkaitan dengan pengadaan input, efficiency berkaitan dengan proses input menjadi output, sedangkan effectiveness berkaitan dengan manfaat serta dampak output dan outcome dengan desain penelitian kualitatif deskriptif. Teknik pengumpulan data yang di gunakan melalui wawancara, observasi dan dokumentasi dengan informasi dari pegawai Bidang Pelestarian, Promosi, dan Kerjasama Dinas Kebudayaan dan Pariwisata serta masyarakat sebagai partisipan. Berdasarkan hasil penelitian yang di lakukan peneliti mengenai kinerja Bidang Pelestarian Promosi dan Kerjasama Dinas Kebudayaan dan Pariwisata kota Surakarta, peneliti dapat menyimpulkan bahwa Keberhasilan dari pengembangan pariwisata yang terutama adalah dari segi promosi pariwisatanya. Bidang pelestarian, Promosi, Kerjasama sebenarnya sudah memberikan arah yang positif dalam pengembangan pariwisata dengan kegiatan dan program promosi pariwisata, tetapi Kinerja bidang tersebut kurang optimal karena belum sepenuhnya mencapai tujuan disebabkan oleh terbatasnya Sumber Daya organisasi baik Sumber Daya Manusia, Anggaran maupun Teknologi informasinya.Mengenai masalah tersebut, terdapat beberapa saran yang dapat di lakukan seperti meningkatkan kualitas sumber daya manusia, pengusulan distribusi dana yang lebih besar, meningkatkan kegiatan promosi dan informasi pariwisata.

EVALUASI IMPLEMENTASI PROGRAM JAMINAN KESEHATAN MASYARAKAT (JAMKESMAS) DI KECAMATAN BATURETNO KABUPATEN WONOGIRI Elisabet Ayu Maharani; Hesti Lestari; Dyah Lituhayu
Journal of Public Policy and Management Review Volume 3, Nomor 4, Tahun 2014
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

One of the government’s efforts to reduce poverty in Indonesia is giving health aid for poor citizens by giving Jamkesmas (Public Health Assurance) to them. Wonogiri Regency is one of poor regencies in Indonesia, shown by increasing number of people who receive Jamkesmas. There are some aspects that have to be improved in the data collection of Jamkesmas’ beneficiaries in Baturetno District. This is according to the incompleteness of the Jamkesma coverage. Based on this condition, this research is aimed at investigating how Jamkesmas can be enjoyed by poor people listed in Jamkesmas beneficiaries and investigating the achievements of the objectives of Jamkesmas towards poor people in Baturetno District. This research uses the criteria of policy evaluation by William N. Dunn: effectiveness, efficiensy, adequacy, responsiveness, dan accuracy. This research uses qualitative descriptive method. The data were obtained by interview, observation, documentation, and literary review. By using descriptive method, the researcher studied the problem faced by describing the situation of the subjects or the objects of the research based on facts found and based on the real condition. The sources of this research were authorities of Jamkesmas and the beneficieries of Jamkesmas in Baturetno’s Health Center (puskesmas)The results of this reserach were: (1) there is no annual verification or update of the data of Jamkesmas beneficiaries that caused the incompleteness of Jamkesmas beneficiaries, (2) the objectives of Jamkesmas were achieved well in Baturetno District, (3) the acces and quality of health service for poor community were improved, (4) poor neighbourhood had more understanding about the benefits of health service, (5) Jamkesmas program positively affected poorer community in Baturetno Distict, and (6) people felt it hard to complete the requirements of the referral and felt that the registration in the hospitals were convoluted.Based on the above results, it is recommended that the data of Jamkesmas beneficiaries are verified, authorities need to improve coordination so that any information obtained by society is true and complete. The weaknesses of Jamkesmas concluded in this research are expected to improve JKN (National Health Insurance) which is now being implemented by the government.

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