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INDONESIA
Jurnal Bisnis dan Manajemen
Published by Universitas Merdeka Malang
ISSN : 18297528     EISSN : 25811584     DOI : -
Core Subject : Science, Social,
Decision Sciences, Operations Research & Management Social Sciences
Jurnal Bisnis dan Manajemen covers the areas of financial management science, human resource management, marketing management, and strategic management It also covers the field of entrepreneurship.
Arjuna Subject : -
Articles 262 Documents
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From Dissatisfaction to Devotion: The Amplifying Role of Brand Love in Recovery Satisfaction and Repurchase Intentions Within Indonesia's Local Fashion Sector Rohim, Abdul; Kurniawati, Kurniawati; Risqian, Renny
Jurnal Bisnis dan Manajemen Vol. 13 No. 1 (2026): Jurnal Bisnis dan Manajemen Volume 13 Nomor 1 Tahun 2026
Publisher : Jurnal Bisnis dan Manajemen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26905/jbm.v13i1.16672

Abstract

This study aims to investigate the factors that sustain and enhance repurchase intention among consumers of local fashion brands in Indonesia. We posit that to foster continuous patronage, local entrepreneurs must prioritize customer satisfaction derived from past purchasing experiences, while also ensuring high product quality and competitive pricing. These elements are hypothesized to cultivate brand love, an emotional attachment that subsequently drives repeat purchases. Employing a quantitative approach, this study utilizes hypothesis testing on cross-sectional data gathered via an online survey with a Likert scale. The population comprises young adult consumers (aged 18 and above) who have purchased products from local fashion brands at least three times within the last six months. The findings confirm a significant positive relationship between recovery satisfaction and repurchase intention. Furthermore, product quality is shown to positively influence brand love, which in turn, positively affects repurchase intention. The analysis also reveals that brand love acts as a significant moderator, strengthening the association between recovery satisfaction and repurchase intention. From a managerial perspective, it is crucial to actively solicit and respond to customer feedback, maintain positive communication, ensure approachability, and demonstrate empathy. Strengthening brand love through consistent, positive customer experiences is essential for building a robust brand identity. This study recommends that future research explore additional variables influencing repurchase intention, such as brand trust, brand experience, and brand loyalty. The findings herein provide a foundation for evaluating consumer behavior patterns within the broader apparel and accessories market.
From Likes to Loyalty: How Brand Image Translates Social Media Marketing into Lasting Customer Commitment in the Skincare Industry Hariati, Hariati; Setyawan, Agustinus; Donal Mon, Muhammad
Jurnal Bisnis dan Manajemen Vol. 13 No. 1 (2026): Jurnal Bisnis dan Manajemen Volume 13 Nomor 1 Tahun 2026
Publisher : Jurnal Bisnis dan Manajemen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26905/jbm.v13i1.16703

Abstract

This study investigates the influence of brand experience and social media marketing on brand loyalty, with a specific focus on the mediating role of brand image in the context of skincare product consumption in Batam City. Data were collected from 280 users of Garnier, Pond’s, and Skintific skincare products through a questionnaire employing a Likert scale. The research utilized a quantitative methodology with a non-probability sampling technique, and the data were analyzed using Partial Least Squares Structural Equation Modeling (SEM-PLS). The findings reveal that brand experience and social media marketing both exert a significant positive influence on brand image and brand loyalty. Furthermore, brand image demonstrates a significant positive effect on brand loyalty, highlighting its critical role in fostering long-term customer commitment. An analysis of the mediating effects indicates that brand image does not significantly mediate the relationship between brand experience and brand loyalty. However, it does act as a significant mediator in the relationship between social media marketing and brand loyalty. These results suggest that a powerful brand experience can directly cultivate customer loyalty without a primary dependence on brand image. Conversely, the effectiveness of social media marketing in enhancing brand loyalty is contingent upon the successful establishment of a favorable brand image.
HR Orientation and Employee Performance: The Mediating Role of Affective Climate and Recruitment Efficiency Firmanshah, Bayu; Sandi Nasrudin Wibow; Siti Fatinnah binti Ab Rahman
Jurnal Bisnis dan Manajemen Vol. 13 No. 1 (2026): Jurnal Bisnis dan Manajemen Volume 13 Nomor 1 Tahun 2026
Publisher : Jurnal Bisnis dan Manajemen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26905/jbm.v13i1.16862

Abstract

This study aims to examine the direct and indirect effects of Employee Human Resource Orientation (EHRO) on Employee Performance through Positive Affective Climate and Recruitment Efficiency in a service organization context. Drawing upon Strategic Human Resource Management (SHRM), Affective Events Theory, and Signaling Theory, this research proposes a dual mediation model explaining how strategic HR orientation translates into performance outcomes. A quantitative approach was employed using Partial Least Squares Structural Equation Modeling (PLS-SEM) with data collected from PT Pos Indonesia (Persero), Cirebon Branch. The findings reveal that EHRO does not significantly influence Employee Performance directly (β = 0.181, p = 0.069). However, EHRO significantly affects Positive Affective Climate (β = 0.503, p < 0.001) and Recruitment Efficiency (β = 0.477, p < 0.001), both of which significantly improve Employee Performance. Mediation analysis confirms full mediation through Positive Affective Climate and significant indirect effects through Recruitment Efficiency, with the affective pathway demonstrating stronger influence. The model explains 54.7% of the variance in Employee Performance. These findings suggest that strategic HR orientation enhances employee performance primarily through emotional and recruitment mechanisms rather than direct intervention. The study contributes to SHRM literature by validating a dual mediation framework in an emerging economy service setting.
Tracking Foreign Investors: Their Impact on Stock Price Volatility in the Indonesian Capital Market Muhammad Mukhsin; Retno Cahyaningati; Mochammad Ilham Ramadhani; Melinda Yulia Agatha
Jurnal Bisnis dan Manajemen Vol. 12 No. 2 (2025): Jurnal Bisnis dan Manajemen Volume 12 Nomor 2 Tahun 2025
Publisher : Jurnal Bisnis dan Manajemen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26905/jbm.v12i2.16317

Abstract

This study investigates the influence of foreign ownership on stock price volatility in the Indonesian capital market, with Return on Assets (ROA) as a mediating variable. The research aims to determine whether foreign investors contribute to market instability and whether company performance, as measured by ROA, plays a role in this relationship. The study employs panel data from 23 companies listed in the LQ45 index over the period 2020–2024. Analytical methods include panel regression tests, Chow and Hausman tests for model selection, and the Sobel test to assess mediation effects. Data were processed using EViews 13 and Microsoft Excel. The results indicate that foreign ownership does not significantly affect ROA, nor does ROA mediate the relationship between foreign ownership and stock price volatility. However, foreign ownership directly and significantly influences stock price volatility, suggesting that the presence of foreign investors may heighten market fluctuations. These findings imply that while foreign investors are vital for market liquidity and growth, their activities may also introduce volatility. Policymakers and regulators should consider mechanisms to balance foreign participation with market stability. Future research may explore additional mediating variables or extend the analysis to different market segments.
Building A High-Performance Culture: The Balance Between Competition And Career Support Ahmad Farabi; Budi Syamtoro; Hamida Hunein
Jurnal Bisnis dan Manajemen Vol. 13 No. 1 (2026): Jurnal Bisnis dan Manajemen Volume 13 Nomor 1 Tahun 2026
Publisher : Jurnal Bisnis dan Manajemen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26905/jbm.v13i1.16694

Abstract

This study examines how competition and career support influence the development of a high-performance culture within organizations. Design methodologyA quantitative approach was employed, using survey data from 111 employees. Multiple regression analysis tested the direct effects of competition and career support on high-performance culture, with validity and reliability confirmed via Pearson correlation and Cronbach’s Alpha. Findings –Both competition and career support significantly and positively affect high-performance culture. Career support showed a stronger influence than competition. The combined model explained 54.8% of the variance, demonstrating strong predictive power. Research limitations/implications the cross-sectional design limits causal inference. Future studies should adopt longitudinal designs, include objective performance metrics, and explore moderating variables such as industry type and leadership style. Practical implications Organizations should integrate competitive performance mechanisms with structured career development programs. Leaders must balance challenge with support to foster a sustainable high-performance environment. Social implications  Cultivating performance cultures that value both achievement and employee growth contributes to professional development, job satisfaction, and organizational sustainability. Originality/value This research provides empirical validation of competition and career support as dual drivers of high-performance culture, offering a balanced framework for organizational development.  
Antecedent Factors and Locus of Control: Their Impact on Financial Management Behavior MSME Actors Sumarni Sumarni; Maswanto
Jurnal Bisnis dan Manajemen Vol. 13 No. 1 (2026): Jurnal Bisnis dan Manajemen Volume 13 Nomor 1 Tahun 2026
Publisher : Jurnal Bisnis dan Manajemen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26905/jbm.v13i1.16696

Abstract

This study examines the configuration of financial behavioral attributes Financial Attitude, Financial Knowledge, and Locus of Control that shape the financial management behavior of Micro, Small, and Medium Enterprise (MSME) actors. While these factors are often studied in isolation, a significant gap exists in understanding how they combine to form a holistic psychological profile for financial decision-making. The purpose of this research is to deconstruct and quantify the influence of these three attributes, particularly by evaluating the mediating role of Locus of Control. Employing a quantitative approach, survey data were collected from 97 MSME actors. Multiple regression analysis tested the direct effects, and path analysis was used to assess mediation. The results revealed that both Financial Knowledge and Financial Attitude have a significant positive effect on financial management behavior, with knowledge exhibiting a slightly stronger influence. Locus of Control partially mediates both relationships, acting as a key psychological mechanism through which cognitive and affective factors translate into behavior. The direct effect model explained 42.1% of the variance in financial management behavior. A key limitation is the cross-sectional design and reliance on self-reported data from a specific sample, which limits causal inference and generalizability. Future research should employ longitudinal designs and incorporate objective financial performance measures to better capture actual behavioral outcomes.
The Influence of Soft and Hard Skill Competencies on Work Readiness through Self-Efficacy among Hospitality Students at SMKs in Greater Malang: Evidence from 1O1 Hotel Malang OJ Reno Aryono Aryono; Andini Risfandini Risfandini; Mokhamad Natsir Natsir
Jurnal Bisnis dan Manajemen Vol. 13 No. 1 (2026): Jurnal Bisnis dan Manajemen Volume 13 Nomor 1 Tahun 2026
Publisher : Jurnal Bisnis dan Manajemen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26905/jbm.v13i1.16747

Abstract

This study investigates the influence of soft skills and hard skills on the work readiness of Hospitality Vocational High School students in Malang Raya, with self-efficacy examined as a mediating construct within the industrial internship setting at THE 1O1 Hotel Malang OJ. The research is motivated by the persistent gap between the competencies expected by the hospitality industry and the actual readiness demonstrated by students during field practice. A quantitative research design employing Structural Equation Model Partial Least Squares (SEM PLS) was utilized to analysis the direct and indirect effects among the studied variables. The empirical results demonstrate that both soft skills and hard skills significantly enhance students’ self-efficacy, and hard skills exert a direct positive effect on work readiness. Self-efficacy also exhibits a substantial positive influence on work readiness and functions as a mediating mechanism linking soft skills and hard skills to work readiness. These findings align with Bandura’s Social Cognitive Theory (1997) and the Social Cognitive Career Theory articulated by Lent et al. (2020), which underscore the pivotal role of self-efficacy in translating individual competencies into effective performance outcomes. Overall, the study reinforces that improving students’ work readiness requires not only strengthening technical and non-technical competencies but also systematically developing their psychological readiness through authentic industry experience and structured competency-based learning.
The Influence of Financial Literacy and Financial Management on the Financial Performance of MSMEs (Case Study on the “MBOIS” MSME Community in Malang Raya) reikaa happy; Anik Nur Anini; Alyah Hasnah Saputri
Jurnal Bisnis dan Manajemen Vol. 13 No. 1 (2026): Jurnal Bisnis dan Manajemen Volume 13 Nomor 1 Tahun 2026
Publisher : Jurnal Bisnis dan Manajemen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26905/jbm.v13i1.16885

Abstract

This study aims to analyze the effect of financial literacy and financial management on the financial performance of Micro, Small, and Medium Enterprises (MSMEs) that are members of the “MBOIS” MSME Community in Malang Raya. The research is motivated by the limited financial management capability of MSME actors, despite their significant contribution to regional economic development. Data were collected using a quantitative approach through structured questionnaires distribution to 33 MSME owners and analyzed using multiple linear regression with the assistance of IBM SPSS 25, proceed by validity, reliability, and classical assumption tests. The results indicate that financial literacy has a positive and significant effect on MSMEs’ financial performance, indicating that suboptimal financial management practices remain a major constraint. Simultaneously, financial literacy and financial management are proven to have a significant effect on MSMEs’ financial performance. The implications of this study emphasize the importance of enhancing financial literacy accompanied by practical financial management assistance. These findings are expected to serve as a reference for MSME development programs and future research.
Smart Tourism Technology as a Driver of Vivid Memory and Behavioral Intention: Evidence from Domestic Tourists in Indonesia Trixie Nova Bella Tandijaya; Regina Jokom; Hatane Semuel; Sienny Thio
Jurnal Bisnis dan Manajemen Vol. 13 No. 1 (2026): Jurnal Bisnis dan Manajemen Volume 13 Nomor 1 Tahun 2026
Publisher : Jurnal Bisnis dan Manajemen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26905/jbm.v13i1.16981

Abstract

While the integration of Smart Tourism Technology (STT) is recognized as critical for destination competitiveness, empirical understanding of how individual digital touchpoints translate into lasting cognitive imprints and behavioral outcomes remains fragmented. This study examines how STT attributes shape Vivid Memory and Behavioral Intention among domestic tourists in Indonesia. Employing a quantitative approach, data were collected from 389 tourists who had visited four priority destinations (Bali, Yogyakarta, Surabaya, and Manado) and analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM). The findings reveal that the Informativeness and Personalization dimensions enhanced Vivid Memory, whereas Accessibility and Interactivity do not show significant effects. Furthermore, Vivid Memory is proven to have a dominant influence on Behavioral Intention. These results indicate that smart technology does not automatically drive post-visit intentions; rather, its effect is psychologically mediated by the vividness of the memories it helps create. Theoretically, this study challenges monolithic smart tourism paradigms by demonstrating an asymmetric, dual-factor mechanism where baseline operational tech functions merely as a hygiene prerequisite, whereas content-driven attributes act as true motivational memory triggers. Practically, it guides destination managers to shift resource allocation from generic digital infrastructure toward AI-enabled personalization and digital narrative storytelling to maximize tourist memory retention.
The Influence of Peer Support and Supervisor Support on Employee Performance Through Teamwork Cohesiveness as a Mediating Variable Jihan Nur Azizah; Fauji Sanusi; Roni Kambara
Jurnal Bisnis dan Manajemen Vol. 13 No. 1 (2026): Jurnal Bisnis dan Manajemen Volume 13 Nomor 1 Tahun 2026
Publisher : Jurnal Bisnis dan Manajemen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26905/jbm.v13i1.16988

Abstract

Employee performance is an important factor in determining the success of organizational operations, particularly in the catering industry. High operational demands and dynamic work conditions may influence employees’ ability to perform their tasks effectively. Therefore, understanding the factors that influence employee performance is important for organizations. This study aims to analyze the influence of peer support and supervisor support on employee performance, with teamwork cohesiveness acting as a mediating variable at Catering Citra Purnama. This study uses a quantitative approach with an explanatory research design. The population consisted of 90 employees of Catering Citra Purnama, with 84 operational employees selected as the research sample using a saturated sampling technique. Data were collected through questionnaires using a 1–10 measurement scale. The data were analyzed using the Partial Least Squares–Structural Equation Modeling method with SmartPLS 3.0 software to examine the relationships between variables and the mediating role of teamwork cohesiveness. The results indicate that peer support has a positive and significant effect on employee performance, whereas supervisor support has a positive but insignificant effect on employee performance. Teamwork cohesiveness has a positive and significant effect on employee performance. Furthermore, both peer support and supervisor support have positive and significant effects on teamwork cohesiveness. Mediation analysis shows that teamwork cohesiveness partially mediates the relationship between peer support and employee performance and fully mediates the relationship between supervisor support and employee performance. These findings highlight the importance of strengthening social support and teamwork cohesion within organizations to enhance employee performance.

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