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INDONESIA
Jurnal Kalibrasi
Published by Sekolah Tinggi Teknologi Garut
ISSN : -     EISSN : -     DOI : -
Core Subject : Education,
Education
Arjuna Subject : -
Articles 264 Documents
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Perencanaan Perbaikan Kualitas Pelayanan di Institut Teknologi Garut Aulawi, Hilmi; Kurniawati, Rina; Sunarya, Agi Ferdiansyah
Jurnal Kalibrasi Vol 21 No 2 (2023): Jurnal Kalibrasi
Publisher : Institut Teknologi Garut

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33364/kalibrasi/v.21-2.1448

Abstract

The aim of this research is to create an overview of student satisfaction regarding the quality of service at the Garut Institute of Technology (ITG) and create an improvement plan for ITG in the process of providing services. This is done using the service quality method which aims to create a picture of student satisfaction and quality function deployment to create an improvement plan. To plan improvements, questionnaires were distributed to ITG students from the 2019 - 2023 class with a population of 1427 with a sample of 100 students using a proportionate stratified random sampling technique. The research results show that ITG still does not meet student expectations for the services provided. To meet student expectations for services, five service priorities were obtained for improvement with as many as seven technical responses from ITG. To improve service quality, this is done by identifying the needs for each existing service attribute.
Perancangan Peningkatan Kualitas Jasa Usaha Kecil dan Menengah (UMKM) Fotografi Nabhani, Irfan; Ahmad Dzulfikar, Bilal; Aulawi, Hilmi
Jurnal Kalibrasi Vol 22 No 1 (2024): Jurnal Kalibrasi
Publisher : Institut Teknologi Garut

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33364/kalibrasi/v.22-1.1450

Abstract

The research is aimed at improving the quality of services at UMKM in the photography industry. The creative industries, including the photography subsector, have experienced rapid growth in Indonesia. Therefore, it is important to improve the quality of services in this industry increasing competitiveness and customer satisfaction. The research uses the Quality Function Deployment and Service Quality methods to analyze and understand customer needs, QFD is used as a tool to identify attributes that need to be improved and prioritize improvement. Service Quality is used to measure the gap between expectations and performance in delivering services to customers. The level of customer satisfaction with the quality of X Photgraphy's service has not yet been met, as evidenced by the content of the questionnaire replies distributed to respondents using the Servqual method. Three attributes of service quality that need to be prioritized in order to make improvements based on the classification results are as follows: timely completion of photo results, employees dealing with customer questions and requests in a friendly and clear manner, and comfortable, safe and attractive premises. Action to improve service quality based on the need to minimize dissatisfaction with improvement priority attributes by making improvements including changing company management rules, reducing over orders, adding employees for specific positions, improving the implementation of sops, and adding concepts.
Perancangan Usaha Pengolahan Ikan Nila Presto Hakim, Budi Lukman; Hayat, Encep Jianul; Setiawan, Dede
Jurnal Kalibrasi Vol 21 No 2 (2023): Jurnal Kalibrasi
Publisher : Institut Teknologi Garut

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33364/kalibrasi/v.21-2.1457

Abstract

Company planning is an activity that can provide guidance in running a company, as well as identifying opportunities and analyzing and evaluating things that affect the company's targets. The company's design focuses on planning technical aspects, carrying out production trials to ensure product efficiency and quality by using a combination of experimental design methods and the BORDA method, as well as describing production flow mapping with operation process maps (PPO). Marketing aspects include market analysis and segmenting, targeting and positioning. Aspects of business organization and human resource needs are also taken into account. Apart from that, legal aspects and environmental aspects are also evaluated based on government regulations. Meanwhile, a feasibility study is an assessment process carried out to determine whether a project, business or activity has the capability and is feasible to implement. The feasibility study reviews financial analysis that shows profitable potential in the business, with positive feasibility indicators in cash flow calculations, a payback period of 7 months 16 days, a positive Net Present Value (NPV), and an Internal Rate of Return (IRR) of 9.06%, exceeding MARR value is 5.75%. So the design of the presto tilapia fish business is feasible.
Perencanaan Peningkatan Kualitas Produk Kasur Karpet dengan Metode Kano dan House of Quality Taptajani, Dedi Sa’dudin; Chandrahadinata, Dody; Irsyadilhaq, Imam Nursalam
Jurnal Kalibrasi Vol 21 No 2 (2023): Jurnal Kalibrasi
Publisher : Institut Teknologi Garut

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33364/kalibrasi/v.21-2.1500

Abstract

Ikmal Surpet is a company that produces Carpet Mattresses. The vision of the company is to make a company in the field of superior and quality mattresses while its mission itself is to maintain and improve the quality of superior local products. In line with the Company's Vision and Mission, the aim of this research is to find out what attributes need to be considered, maintained and improved regarding the level of satisfaction and quality of surpet products (carpet mattresses). Planning to improve the quality of surpet products (carpet mattresses). The Kano method is used to find out what attributes need to be paid attention to, maintained and improved. The House of Quality method is used to make improvement proposals. The research results show that there are two attributes that need to be considered, namely: the product has neat stitching and the product design has its own characteristics, there are five attributes that need to be maintained, namely: the product uses quality raw materials, the upholstery feels soft & soft, the product can long lasting, varied product designs, and attractive product designs., and what attributes need to be improved, there are two attributes, namely: flexible surpet products, and having sizes according to needs. To plan to improve the quality of carpet mattress products, nine attributes were obtained which would become priority improvements with their respective technical responses.
Perencanaan Kapasitas Produksi Industri Pakan Ternak dengan Metode Theory of Constraints Ikhwana, Andri; Taptajani, Dedi Sa’dudin; Nurul Hikmah, Ikmal Wahyudi
Jurnal Kalibrasi Vol 22 No 1 (2024): Jurnal Kalibrasi
Publisher : Institut Teknologi Garut

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33364/kalibrasi/v.22-1.1513

Abstract

To convert production input into production output, the production system consists of a collection of interconnected subsystems. These production inputs include raw materials, machines, labor, capital, and information, while production outputs are products from by-products, such as waste, information, etc. The capacity to produce animal feed that does not meet consumer demand is the aim of this research. A quantitative approach is used in this research, which involves direct observation or observation. In addition, the problem identification method uses the Theory of Constraints to identify parts of the work station that experience obstacles or barriers. optimize production capacity to achieve production goals or meet customer demand. The research results show that the problem is caused by the milling machine which has a smaller capacity and there is only 1 milling machine, resulting in a bottleneck. Based on these problems, knowing the size of the market demand shortage is 51.53%, which means there is still 49.47% of market demand that cannot be met. Then, the weighing SK workload is 82.8%, the sorting SK workload is 85%, the drying SK workload is 89.4%, the milling machine SK workload is 117.9%, the packaging SK workload is 91.2%. Determination of the bottleneck can be seen from the highest percentage of workload, namely on the SK milling machine at 117.9%. So, to overcome this bottleneck, a routing sheet calculation is carried out to find out the number of machines that need to be added to the milling machine work station. So that consumer demand can be met by adding 2 additional milling machines, as well as the cost of adding machines to the milling machine work station of IDR 12,802,918.
Analisis Sentimen Kepuasan Pengguna My Jne App Menggunakan Metode Support Vector Machine (SVM) Dan Naïve Bayes Classifier (NBC) Aulawi, Hilmi; Kurniawati, Rina; Permana, Yogi
Jurnal Kalibrasi Vol 22 No 1 (2024): Jurnal Kalibrasi
Publisher : Institut Teknologi Garut

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33364/kalibrasi/v.22-1.1519

Abstract

The aim of this research is to find problems with PT's goods expedition services. The first Tiki Lintas Nugraha (JNE), as well as the solution to this problem, based on reviews on various social media about PT's performance and services. The first Nugraha Line Tiki (JNE). Sentiment analysis is the computational study of a person's opinions, behavior, and emotions toward highly debated events or issues in society. One of the highly debated issues in 2021 is the policy of the My JNE Application system and social media as customer service for shipping goods. Of the two classification methods, the one with the highest accuracy value was selected. In this research, the Naive Bayes Classifier method is used to determine class groups of text documents. This method shows a fairly high level of accuracy, with a value of 97.67%. Next, the most common problems found based on the appearance of negative words were analyzed using text association. There are four main topics of many problems. The Analytic Network Process (ANP) process is used in the next stage to determine the solution priority from the output of the first stage to determine the solution priority level. Solutions that can be applied to My JNE system policy problems and social media customer service related to freight forwarding services include system improvement strategies and application maintenance that many complain about. Strategy to improve the skills of couriers and employees, strategy to improve employee and courier performance, strategy to strengthen the lost package policy by replacing lost items with the same amount, and strategy to provide punishment to couriers and employees if they make a mistake.
Pengembangan Varian Produk Susu Kedelai Berdasarkan Preferensi Konsumen Dengan Menggunakan Metode Quality Function Deployment (QFD) Hakim, Budi Lukman; Tamara, Doni Rafli
Jurnal Kalibrasi Vol 22 No 1 (2024): Jurnal Kalibrasi
Publisher : Institut Teknologi Garut

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33364/kalibrasi/v.22-1.1527

Abstract

The purpose of this research is to develop soy milk products that are cheap and have many flavors and design a profitable soy milk business. The method used to achieve these two objectives is Quality Function Deployment. To design a soy milk business is done by distributing customer desire questionnaires as preferences for making soy milk products. The results of the study found that the development of powdered soy milk products with the SOYku brand resulted in 5 new flavor variants, namely chocolate, strawberry, vanilla, mango and original. With the cost of goods produced is Rp.3,168. In the cost of goods this product is obtained a profit of 20% of the total sales. Furthermore, SOYku's soy milk product business will get maximum profit if it sells 42 sachets per day with . Production is carried out together with one workforce able to get a daily production capacity of 50 sachets.
Perencanaan Skenario Strategi Pemasaran di Konveksi The Xild Apparel Aulawi, Hilmi; Rahmawati, Dewi; Misbah Syahbudin, Muhammad Khoirul
Jurnal Kalibrasi Vol 22 No 1 (2024): Jurnal Kalibrasi
Publisher : Institut Teknologi Garut

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33364/kalibrasi/v.22-1.1528

Abstract

The problem currently occurring in the company is that currently the company only relies on acquaintances of the owners and workers there to carry out marketing, namely by marketing by word of mouth. This will of course lead to a narrow reach of consumers, unable to compete with similar companies and unable to adapt to external trends. Sales that occurred during the 12 months also experienced a fluctuating phase. Therefore, this company requires planning accompanied by the right strategy. The method used in this research is scenario planning. By using scenario planning, various scenarios can be prepared in the planning process, which allows them to be more flexible and remain focused on implementing an effective marketing plan. The research results showed that there were 4 scenario plans taken from two variables, namely clothing trends and competitors. The first quadrant of the scenario is responsive and adaptive, the second quadrant is operational efficiency, the third quadrant is innovative, and the last is differentiation. The scenario that should be used is the operational efficiency scenario because this will provide a wide consumer reach and also gain consumer trust directly through face-to-face meetings. Hybrid marketing conducted online and offline will provide flexibility to adapt strategies to changes in market trends or changes in consumer behavior. So the company can allocate resources according to needs.
Perancangan Ulang Tata Letak Fasilitas untuk Meningkatkan Produktivitas dan Efisiensi Biaya Menggunakan Metode Systematic Layout Planning Suseno, Novie Susanti; Aulawi, Hilmi; Rustandi, Rustandi
Jurnal Kalibrasi Vol 22 No 1 (2024): Jurnal Kalibrasi
Publisher : Institut Teknologi Garut

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33364/kalibrasi/v.22-1.1529

Abstract

In today's modern era, industrial development is increasingly rapid. This further encourages the development of businesses in all fields. One of them is the convection industry. The emergence of more new companies resulted in increasingly fierce competition. To win this competition, companies must use various strategies. Problems in layout result in overstock and high handling costs. Therefore, layout plays an important role in increasing space use efficiency, reducing handling costs and increasing process capacity. This research aims to design a facility layout that can increase productivity and cost efficiency in CV. Zahra Sewing House. The method used in layout design is the SLP (Systematic Layout Planning) method with the help of BLOCPLAN software. Based on the analysis of the Activity Relationship Chart (ARC), an alternative layout proposal was produced using the SLP method and BLOCPLAN software. Based on the results and data processing that has been carried out, there is a decrease in OMH (Material Handling Costs) in both proposals
Penerapan Metode Simpleks Untuk Memaksimumkan Keuntungan pada PD. Meubeul Dua Saudara Fajri, Moch Dzulfan; Cahyadi, Ujang
Jurnal Kalibrasi Vol 22 No 1 (2024): Jurnal Kalibrasi
Publisher : Institut Teknologi Garut

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33364/kalibrasi/v.22-1.1540

Abstract

This research was conducted in PD. Furniture Two Brothers. which is located on Jl.Terusan Pembangunan, Kec.Tarogong Kidul, Garut Regency, West Java Province. This company produces furniture made of wood, such as door frames, window frames, doors and shutters, in some of these products the company provides different types of wood, namely mahogany and teak wood, with an amount of 1,5 m3 for mahogany wood and 2.5 m3 for raw material. teak wood raw material. Based on the wood raw materials, it is necessary to plan to produce each product for each type of wood, but due to the large number of companies that produce similar products, it can certainly lead to high competition, with this competition it will certainly affect profits, the company must plan to generate maximum profit based on the resources owned by the company in meeting the demand for the resulting production and it is known that the company's income has decreased and profits are not stable. The purpose of this study was to determine the optimal production amount for each product using the simplex method, while the variables studied were mahogany door frames (X1.1), mahogany window frames (X2.1), mahogany door frames (X3.1). ), mahogany wood loster (X4.1), teak wood door frame (X1.2) teak wood window frame (X2.2), teak wood door leaf (X3.2), teak wood loster (X4.2). The results of the study showed that the optimal amount of production in PD. Meubeul Dua Saudara, namely 149 pieces of teak wood window frames (X2.2) and 89 pieces of teak wood doors (X3.2) with a profit of Rp. 19,350,000/mont.

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