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INDONESIA
JAM : Jurnal Aplikasi Manajemen
Published by Universitas Brawijaya
ISSN : 16935241     EISSN : 23026332     DOI : -
Core Subject : Science,
Decision Sciences, Operations Research & Management
Jurnal Aplikasi Manajemen - Journal of Applied Management (JAM) publishes all forms of quantitative and qualitative research articles and other scientific studies related to the field of functional management (marketing, finance, human resources, and operations) as well as the applied management and a wide range of applications.
Arjuna Subject : -
Articles 1,535 Documents
 150   151   152   153   154 
Transformational and Transactional Leadership in Semi-Military Organizations: Their Differential Impact on Work Engagement Sipahelut, Semuel Willem; Wokanubun, Paulina; Para, Rudolf; Maranressy, Kristina
Jurnal Aplikasi Manajemen Vol. 23 No. 3 (2025)
Publisher : Universitas Brawijaya, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21776/

Abstract

In hierarchical and high-control environments such as correctional institutions, leadership style plays a crucial role in shaping work engagement. However, limited empirical research in semi-militarized contexts, particularly in correctional facilities with rigid structures and strict discipline, still leaves a significant gap in understanding leadership. This study aims to examine whether transformational and transactional leadership styles influence work engagement within a semi-militarized organizational setting, specifically, the Class IIA Correctional Institution in Ambon. Data were collected through a census questionnaire distributed to 90 employees and analyzed using multiple regression with the assistance of SPSS 16 for Windows. The findings indicate that both transformational and transactional leadership styles have a significant joint effect on work engagement. However, when examined individually, only transformational leadership demonstrates a significant influence, while transactional leadership shows no meaningful impact. Moreover, transformational leadership exhibits a moderate and significant correlation with the dimensions of absorption and dedication, and a low but significant correlation with vigor. In contrast, transactional leadership demonstrates a very low and statistically insignificant correlation with all three dimensions of work engagement. This study contributes novel empirical insights from a rarely examined semi-militarized context. These findings have significant practical implications for leadership development in highly regulated, discipline-intensive environments, highlighting the strategic advantage of transformational approaches in fostering motivation, dedication, and overall organizational effectiveness.
Bridging Entrepreneurial and Digital Marketing to Enhance Business Performance: The Mediating Role of Innovation Capability and the Moderating Role of Gender Padmawidjaja, Liestya; Rokhman, M Taufiq Noor; Mitasari, Alodia Rean
Jurnal Aplikasi Manajemen Vol. 23 No. 3 (2025)
Publisher : Universitas Brawijaya, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21776/

Abstract

The economic expansion of Surabaya is primarily driven by trade, lodging, and food and beverage services. At the same time, the culinary micro, small, and medium enterprises (MSMEs) experience some hardships when it comes to increasing their business performance, such as being unable to obtain formal bank credit because of their ‘unbankable’ status, which makes it hard to estimate profit margins, and declining business performance. The purpose of this study is to investigate how entrepreneurial marketing and digital marketing increase business performance, with innovation capability as a mediator. The study used a quantitative approach, and the sample consisted of 170 culinary MSME (Micro, Small, and Medium Enterprise) owners in Surabaya. Through the application of Structural Equation Modeling (SEM) with the PLS technique, the findings show that both entrepreneurial marketing and digital marketing have a substantial impact on innovation capability and business performance. On the other hand, innovation capability fails to mediate the relationship between entrepreneurial marketing and business performance, while it effectively mediates the influence of digital marketing on the business performance of culinary MSMEs in Surabaya. Moreover, gender does not play a role in the effect of either entrepreneurial marketing or digital marketing on a business's performance. Surabaya's culinary MSMEs need to hone their customer intensity skills by identifying and learning about the customers' tastes, pricing expectations, and even engaging the consumers through feedback sessions on new menus, packaging, or promotional ideas. Moreover, the adoption of more informative digital marketing practices by the MSMEs could facilitate the understanding of the customer's preferences.
Fostering an Innovative Work Culture in Indonesian Retail: Inclusive Leadership and Perceived Organizational Support Through Work Engagement Purwasih, Dwi Cynthia; Pareke, Fahrudin JS
Jurnal Aplikasi Manajemen Vol. 23 No. 3 (2025)
Publisher : Universitas Brawijaya, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21776/

Abstract

In the context of accelerated transformation and intense competition, organizations increasingly rely on employee innovation to ensure their continued success. Therefore, it is important to understand the factors that can drive innovative work behavior in the workplace. This study aims to investigate the effect of inclusive leadership and perceived organizational support on innovative work behavior, with work engagement as a mediating variable. This study uses a quantitative approach with a survey method in the form of a structured questionnaire. The population in this study was all Indomaret employees in Bengkulu City, with a non-probability sampling technique. A total of 210 respondents participated by completing a structured questionnaire. Data were analyzed using the Partial Least Squares Structural Equation Modeling (PLS-SEM) method through SmartPLS software version 4. The findings indicate that inclusive leadership and perceived organizational support have a substantial impact on work engagement. Furthermore, both factors have been shown to directly and positively influence employee innovative work behavior. Furthermore, this study found that work engagement mediates this relationship, with a more pronounced mediation effect observed between perceived support and innovation than between inclusive leadership and innovation. Testing the mediation model of work engagement in the context of modern retail in Indonesia is still rarely studied, especially with a focus on inclusive leadership and POS simultaneously. The main theoretical contribution of this study is to confirm that work engagement serves as an important mechanism that transforms a supportive organizational environment into innovative behavior by increasing employees' energy, dedication, and intrinsic motivation. The practical implications of this phenomenon encourage organizations to cultivate inclusive leadership and a supportive environment to encourage employee innovative behavior.
Engaging Gen Z to Work Onsite: Role of Camaraderie and Readiness Saragih, Eva Hotnaidah
Jurnal Aplikasi Manajemen Vol. 23 No. 3 (2025)
Publisher : Universitas Brawijaya, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21776/

Abstract

In mid-2023, the pandemic in Indonesia was declared endemic. People returned to normal activities, including the workplace, which resumed on-site activities. Meanwhile, the workforce began to be dominated by Gen Z, who were accustomed to online activities, especially during the pandemic. Regarding this phenomenon, qualitatively, it was found that camaraderie was the most frequently and consistently cited factor by Gen Z that influences their readiness to work on-site. In this study, we want to see further: Does Camaraderie also influence Gen Z's engagement with work and the organization when they have to work onsite, and does Gen Z Readiness mediate this relationship? Because organizations need to be able to engage and retain Gen Z, not just make them ready when they have to return to work onsite. From the results of a survey of 298 respondents who met the criteria: active workers/employees, from Generation Z (born between 1997 and 2005), and currently working onsite, and the result of data processing using SMART-PLS4, it was found that Camaraderie had a significant positive effect on both Gen Z's Readiness and Engagement when having to return to work onsite. The results of the study, which found no significant effect of readiness on engagement, nor readiness as a mediator between camaraderie and engagement, suggest that readiness may not be a strong factor in shaping Gen Z's engagement in working onsite. This study demonstrates how organizations can engage Gen Z employees to work onsite by creating and strengthening camaraderie in the workplace, thereby enriching the academic literature and providing practical guidance for organizations and managers.
Digital Logistics Agility: Construct Development and Validation in the Context of Developing Economies Andrina, Anak Agung Ayu Puty; Sutrisno, Timotius F. C. W.; Radianto, Wirawan E. D.
Jurnal Aplikasi Manajemen Vol. 23 No. 3 (2025)
Publisher : Universitas Brawijaya, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21776/

Abstract

Global and digital disruptions have transformed how logistics systems operate, demanding greater responsiveness and adaptability. However, in developing countries like Indonesia, fragmented digital adoption and limited coordination hinder the realization of agile logistics capabilities. This quantitative study aims to develop and validate the construct of Digital Logistics Agility (DLA), reflecting the capability of logistics systems to respond and adapt effectively in digital environments. This study employed a six-phase quantitative process, including a literature review, expert validation, item construction, and the distribution of a large-scale survey to 190 supply chain managers in the Indonesian food and beverage industry. Construct development was conducted through exploratory factor analysis, followed by confirmatory factor analysis, to identify and confirm construct dimensionality and measurement validity. The EFA results identified four underlying dimensions comprising 13 valid constructs that collectively represent the core structure of the DLA construct. Subsequent CFA confirmed this factor structure, demonstrating high reliability, satisfactory convergent validity, and an acceptable overall model fit. DLA can serve as a robust framework to evaluate logistics agility in digitally transforming supply chains. This study introduces DLA as a novel, empirically validated construct that bridges digital capability and logistics agility, with practical relevance for emerging markets.
Making Something from Anything: Entrepreneurial Education as a Catalyst for Entrepreneurial Bricolage in Gen-Z Tanesia, Cindy Yoel; Utami, Christina Whidya; Chandra, Michelle Gabriel
Jurnal Aplikasi Manajemen Vol. 23 No. 3 (2025)
Publisher : Universitas Brawijaya, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21776/

Abstract

Entrepreneurial activity is an important driver of economic development in a country. However, Indonesia still has a low number of entrepreneurs compared to the total population due to limited resources and institutional barriers. Thus, it is crucial to understand how entrepreneurship education may foster creative and adaptive behavior, such as entrepreneurial bricolage, especially in Generation Z, who are predicted to be the economic drivers of Indonesia in the future. This study aims to examine the relationship between entrepreneurial education and entrepreneurial bricolage, considering the mediating effects of entrepreneurial self-efficacy and entrepreneurial capacity. A quantitative approach was employed by distributing surveys to 400 Gen-Z respondents who had taken an entrepreneurship course in universities, and the data were analyzed using PLS-SEM. The results of the study show that entrepreneurial education has a strong impact on entrepreneurial self-efficacy and entrepreneurial capacity. In addition, both variables were also found to mediate the relationship between entrepreneurial education and entrepreneurial bricolage partially. These findings indicate that the transformation from entrepreneurship education toward bricolage behavior happens through psychological readiness and strengthening entrepreneurial capacity. The novelty of this study lies in positioning entrepreneurial bricolage as the outcome of entrepreneurial education, achieved by integrating Social Cognitive Theory and Effectuation Theory in the context of Generation Z in Indonesia. Theoretically, this study enhances the understanding of the mechanism underlying the formation of entrepreneurial behavior, and practically guides the development of an entrepreneurship education curriculum.
Green HRM and the Power of Well-being: Driving Sustainable Employee Performance Orabi, Amira Abdelsattar Mohamed; Sudiro, Achmad; Azzuhri, Misbahuddin; Oraby, Ghada Abd Elsattar Mohammed; Khalil, Abdelmajid Idris Mohammed
Jurnal Aplikasi Manajemen Vol. 23 No. 3 (2025)
Publisher : Universitas Brawijaya, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21776/

Abstract

Sustainability has become a central concern for organizations, particularly higher education institutions, seeking to achieve long-term performance across economic, social, and environmental dimensions. This study examines the influence of Green Human Resource Management (GHRM) on employees’ sustainable performance, emphasizing the mediating role of employee well-being and the moderating role of gender, with a focus on staff at Brawijaya University. Using a descriptive quantitative approach, data were collected through an online questionnaire, yielding 103 valid responses analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM). The findings reveal that GHRM has a positive and significant effect on employee well-being but does not have a direct and significant impact on sustainable performance. However, employee well-being has a strong, significant positive effect on sustainable performance and mediates the relationship between GHRM and sustainable performance. This indicates that GHRM enhances sustainable performance indirectly by improving employee well-being, highlighting the strategic importance of human-centered sustainability practices. Furthermore, multi-group analysis shows no significant gender-based differences in the structural relationships, suggesting that both male and female employees respond similarly to GHRM initiatives. Overall, the study underscores that the effectiveness of GHRM depends on its ability to foster employee well-being, which serves as the key mechanism translating green HR practices into sustainable performance outcomes in higher education institutions.
Bridging Religiosity, Trust, and Service Quality: The Role of Customer Intention in Driving Saving Decisions Ahmad, Yusuf Falaqi; Supriyanto, Achmad Sani; Ekowati, Vivin Maharani; Julaihah, Umi; Masyhuri; Johari, Fuadah Binti
Jurnal Aplikasi Manajemen Vol. 23 No. 4 (2025)
Publisher : Universitas Brawijaya, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21776/

Abstract

Technological advances have impacted intense business competition in the banking world, requiring all banks to compete in updating systems to maintain service quality, which is essential to a business' success. Factors influencing the decision to save in syariah banks are religiosity, trust, and service quality. This study aims to examine and analyze the influence of religiosity, trust, and service quality on the saving decisions of Islamic students, both directly and indirectly through intention. The population in this study comprises Islamic students at PTKI (Islamic Higher Education Institutions) in Malang. The study uses a sample of 240 students from PTKI Malang, selected through purposive sampling based on criteria such as a minimum grade of A for PTKI and students enrolled in the Islamic banking study program. This study employs quantitative analysis with an explanatory study approach. Data were analyzed using path analysis to test the significance and direct and indirect effects using SPSS 24 software. The study's results indicate that religiosity, trust, service quality, and intention significantly influence saving decisions. However, intention does not mediate the influence of religiosity, trust, and service quality on saving decisions. The findings from this study could be applied to enhance the decision to save by building service quality, customer trust, and sharing the bank’s reputation, so that they receive credible information from the bank.
Empowering or Directive Leadership, Job Satisfaction, and Disengagement in Urban-Regional Work Contexts of Indonesia Husni, M. Fahrul; Gunawan, Hendra; Putri, Siti Aisyah
Jurnal Aplikasi Manajemen Vol. 23 No. 4 (2025)
Publisher : Universitas Brawijaya, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21776/

Abstract

Employee disengagement has risen to prominence in Indonesia, where the realization of working across big cities and rural areas causes stress on both managers and employees. Disengagement undermines retention and has a negative impact on productivity at a time when our national economy is changing rapidly, so this topic is worth the time and attention it deserves. The present study investigates the impact of job satisfaction, directive leadership, and empowering leadership on disengagement among employees. It also evaluates whether workload modifies the magnitude of the relationship between disengagement and satisfaction in urban and regional workplaces. Using a quantitative design, the study collected survey data from 500 employees who were purposefully chosen to work in a variety of industries in both major cities and rural areas. The period of data collection in 2024 was May through August. Partial Least Squares structural equation modelling was employed in the analysis to investigate the correlations between the variables. The findings indicate that while directive leadership tends to increase disengagement, empowering leadership significantly reduces it. One important protective factor that lowers disengagement is job satisfaction.  Only empowering leadership shows a clear and consistent correlation with reduced disengagement, even though both directive and empowering leadership increase satisfaction. The analysis also reveals that workload moderates the influence of job satisfaction. There are diminishing returns to having happier employees when they’re overworked, and this dynamic is stronger in urban, compared with rural regional settings. Furthermore, incorporating workload as a moderating variable in an urban and regional setting of the study in a developing economy is a contribution. This shows that in order for job satisfaction to further enhance employee engagement, the role clarity, empowerment, and workload should be encouraged by the organization, with emphasis on the heavy demand of employees' energy use in large cities.
Linking Service Quality To Customer Loyalty: The Mediating Role of Trust and the Moderating Role of Religiosity Primananda, Naufal Athiya; Asyhari; Othman, Azmahani Yaacob
Jurnal Aplikasi Manajemen Vol. 23 No. 4 (2025)
Publisher : Universitas Brawijaya, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21776/

Abstract

Islamic banking in Indonesia, despite showing significant growth, faces challenges in building strong customer loyalty. Understanding the factors that drive customer loyalty, such as service quality, trust, and satisfaction, is crucial. However, previous research has often overlooked the role of religiosity in a business context as a potential driver of customer loyalty. This study aims to analyze the relationship between service quality, trust, satisfaction, and customer loyalty in Islamic banking. Furthermore, to examine the moderating role of student religiosity in enhancing Sharia customer loyalty. This study employed a quantitative approach with a survey method. The study population was students at Sultan Agung Islamic University, and a sample of 376 respondents was selected using proportional sampling. Primary data were collected through questionnaires and analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM). The results indicate that service quality has a positive influence on consumer satisfaction, and in turn, on customer loyalty. Furthermore, customer satisfaction positively influences trust, and trust positively impacts customer loyalty. In addition, the findings evidence that religiosity can moderate the relationship between trust and customer loyalty, meaning that higher levels of religiosity can strengthen the effect of trust on loyalty. The contribution of this research lies in testing the moderating role of religiosity to fill the empirical gap and the use of Muslim students as respondents, which has never been used before. This study offers theoretical implications with a new perspective on the role of religiosity in Islamic banking, with an Islamic student perception approach. The managerial implication provides new insights into how customer trust, satisfaction, and loyalty can be strengthened through consumer religiosity.

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