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Jurnal Aplikasi Bisnis dan Manajemen (JABM) E-Journal
Published by Institut Pertanian Bogor
ISSN : 25285149     EISSN : 24607819     DOI : -
Core Subject : Science,
Decision Sciences, Operations Research & Management
Journal of Business and Management Application (JABM) published articles in the field of business and management applications such as business strategy management, financial management, human resources and organization, business value chain and other issues in the field of business and management. This scientific journal is published by School of Business, Bogor Agricultural University (SB-IPB) associated with Indonesian Alliance of Magister Management Program (APMMI). JABM began the publication in August 2015 with a frequency of three times a year. Starting in 2016, JABM will be published in January, May and September.
Arjuna Subject : -
Articles 687 Documents
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Forging a Stronger Link: Unveiling The Synergy Between Supply Chain Integration and Risk Management in Tin Mining Industry Saputra, Dony; Olivianny , Christy
Jurnal Aplikasi Bisnis dan Manajemen Vol. 11 No. 2 (2025): JABM Vol. 11 No. 2, May 2025
Publisher : School of Business, Bogor Agricultural University (SB-IPB)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.17358/jabm.11.2.625

Abstract

Background: Operational performance faces many challenges in the production of tin especially for Indonesia as the global market leader. Optimization of its operational performance by bolstering its supply chain integration such as customer integration in downstream processes and integration internally is a big challenge with the lack of smelter though it has been catalyzed by Indonesian government regulation. Additionally, supply chain risk management has been considered important globally to the sustainability and environmental awareness of a tin company related to its operational performance and supply chain integration.Purpose: This research aims to investigate how internal integration and customer integration, mediated by supply chain risk management, affect operational performance in a tin mining company. Design/methodology/approach: Employing a quantitative associative design and proportionate stratified random sampling method used in this study. Data from 47 employees from seven divisions of a tin company in Indonesia were collected and analyzed using PLS-SEM analysis on SMART PLS 3.29 software. Findings/Result: Results indicate a significant positive relationship between customer integration and operational performance, mediated by supply chain risk management. Contrary to expectations, internal integration did not significantly influence operational performance, either directly or indirectly.Originality/value (State of the art): These findings contribute to the evolving body of knowledge on supply chain integration by highlighting the critical role of customer-centric approaches in enhancing operational effectiveness within the tin mining sector. For practical implication, Effective collaboration, knowledge sharing, and understanding customer needs are key factors in achieving success in supply chain management. Keywords: customer integration, internal integration, supply chain, risk management, operational performance
Employee Development Strategy To Improve Services in Facing Bank 4.0 at Bank XYZ Region Jakarta 3 Kurniawan, Hary; Ma’arif, M. Syamsul; Jahroh, Siti
Jurnal Aplikasi Bisnis dan Manajemen Vol. 11 No. 2 (2025): JABM Vol. 11 No. 2, May 2025
Publisher : School of Business, Bogor Agricultural University (SB-IPB)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.17358/jabm.11.2.512

Abstract

Background: The banking industry in the future will face increasingly complex, diverse, and ever-changing challenges. Rapid advances in information technology have ushered global society into a new era known as Industrial Revolution 4.0. In the development of digital transformation, there are challenges where the development and potential of human resources have not been balanced with adequate skills, so human resource development is an interesting topic for further research. Purpose: This study aims to analyze the internal and external factors of employee development strategy, formulate strategies for employee development, and determine the priority strategies for employee development using SWOT and QSPM.Design/methodology/approach: Based on this background, this research aims to analyze internal and external factors in employee development strategies, formulate strategies for employee development, and determine priority strategies for employee development. Next, to determine employee development strategies, researchers conducted an analysis using the SWOT method and determined priority strategies using QSPM. Finding/Result: The results of the SWOT analysis test in this research contained eight strategies. Meanwhile, the priority strategy in employee development based on the QSPM method is to increase employee competency by focusing on a self-learning culture through a digital learning platform so that they can develop new features or improve existing features on products and improve digital services and implement a culture of innovation and continuous improvement in the entire line.Conclusion: This study found employee development strategies to enhance in addressing Bank 4.0 by improving employee competencies, focusing on a self-learning culture through digital learning platforms to develop new features or improve exciting ones on products, and enhancing digital services and implementing a culture of innovation and continuous improvement across all areas.Originality/value (State of art): This study uses IFE dan EFE with VRIO and PESTLE tools. Keywords: IFE, EFE, Employee performance, QSPM, SWOT
Influence of Brand Awareness, Brand Ambassador, on Purchase Decision Supported By Trust As The Intervening Variable on Shopee Marketplace Kurniawan, Bayu
Jurnal Aplikasi Bisnis dan Manajemen Vol. 11 No. 2 (2025): JABM Vol. 11 No. 2, May 2025
Publisher : School of Business, Bogor Agricultural University (SB-IPB)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.17358/jabm.11.2.525

Abstract

Background: Nowadays, in the era of globalization, most Indonesian people are already aware of the changes in globalization. In further developments, the internet began to be used in all fields, including business. With the development of technology like this, more and more e-commerce and marketing companies and the number of internet users are increasing in Indonesia. This research is important due to inconsistencies in previous findings, which present both positive and negative results, so researchers try to take advantage of this gap to conduct further researchPurpose: The aim of this research is to determine the influence of Brand Awareness, Brand Ambassador, on Purchase Decision supported by Trust as the Intervening Variable on Shopee MarketplaceDesign/methodology/approach: This research determined 335 staff as the sample and implemented probability sampling processing simple random sampling methods applying Slovin Formula. The research is implementing AMOS 24 program as data analysis, and SEM AMOS approach in testing the hypothesisFindings/Result: The findings the brand awareness had a positive impact in partial towards purchase decisions. Brand ambassadors positively influence the trust, trust has an effect towards purchase decision, and brand awareness influence indirectly towards purchase decision which is mediated by trust in the Marketplace Shopee for staff of PT. XYZ IndonesiaConclusion: This study is to determine the effect of Brand Awareness, Brand Ambassador, on Purchase Decision with the support of Trust as an Intervening Variable on the Shopee Marketplace. The conclusion of the study is that Brand Awareness, Brand Ambassador have an effect on Purchase Decision with the support of Trust as an Intervening Variable on the Shopee MarketplaceOriginality/value (State of the art): This study makes a novel contribution by the integration of brand awareness, brand ambassadors and trust within the digital marketplace. While previous research literature revealed that brand awareness and brand ambassadors have an impact in the context of virtual marketplace but no attention was found on understanding the mediating role of trust in virtual purchasing decision Keywords: brand awareness, brand ambassador, purchase decision, trust, SEM-AMOS
Unveiling The Impact of Logistics Service Quality On Customer Satisfaction and Demographic Factors As Moderator: Indonesia Quick Commerce Perspective Savitri, Gusti Ayu Made Hanny Dian; Yunus, Erlinda Nusron; Widjanarko, Alain
Jurnal Aplikasi Bisnis dan Manajemen Vol. 11 No. 2 (2025): JABM Vol. 11 No. 2, May 2025
Publisher : School of Business, Bogor Agricultural University (SB-IPB)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.17358/jabm.11.2.418

Abstract

Background: Quick commerce is one of the biggest opportunities in the COVID-19 pandemic. In Indonesia, quick commerce has increased due to the trend of purchasing groceries online. Even though shopping activities are shifted online, customers still demand a service as excellent as they would order at a physical store.Purpose: This study aims to determine the factors of logistics service quality that improve customer satisfaction and examine the demographic factors that enhance the relationship between logistics service quality and customer satisfaction.Design/methodology/approach: This study employed a survey method to achieve broad data coverage. The data analysis techniques used in this study included hierarchical regression analysis and moderated regression analysis (MRA).Finding/Results: The findings show that logistics service quality positively affects customer satisfaction for quick commerce on Java. This also indicates that age is a significant moderating variable in the relationship between logistics service quality and customer satisfaction.Conclusion: Quick commerce companies should focus on younger customer satisfaction levels. Moreover, companies can increase customer satisfaction based on several logistics service quality factors, such as arranging courier training regarding how to treat customers, providing recommendations for similar products if a particular product is not available, or ensuring that the order will arrive in the customer’s hands in a short time and safely. Originality/value (state of the art): One of the important factors that could be a competitive advantage for a company is logistics service quality; however, research related to quick commerce in an emerging economy is still limited. This research enriches studies related to customer satisfaction, logistics service quality, and demographic factors (gender, age, and income level) by analyzing the perceptions of quick commerce customers. Keywords: demographic factors, logistics service quality, quick commerce, physical store, customer satisfaction
The Effect of Entrepreneurial Financing Choice Mediation: Financial Literacy on Sustainability of SMEs Sintya, Rani; Masdupi, Erni
Jurnal Aplikasi Bisnis dan Manajemen Vol. 11 No. 2 (2025): JABM Vol. 11 No. 2, May 2025
Publisher : School of Business, Bogor Agricultural University (SB-IPB)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.17358/jabm.11.2.558

Abstract

Background: Small and Medium Enterprises have great potential but face difficulties in achieving sustainability due to limited financial literacy and entrepreneurial financing choices.Purpose: This research aims to investigate the influence of financial literacy on the sustainability of SMEs in West Sumatra and explore the mediating effect of entrepreneurial financing choice.Design/methodology/approach: This type of research is quantitative research using a survey approach. This research involved 247 SMEs and data collection was carried out through questionnaires. This hypothesis testing was carried out by structural equation modeling (SEM) using SmartPLS 4.1.3Finding/Results: These findings indicate that financial literacy significantly positively increases the sustainability of SMEs. However, financial literacy on entrepreneurial financing choices has a significant negative impact, as well as entrepreneurial financing choices on sustainability has a significant negative impact. Apart from that, the mediating effect of entrepreneurial financing choice in influencing financial literacy on sustainability has a significant positive impact. Conclusion: This research shows that financial literacy positively influences sustainability in SMEs. Although entrepreneurial financing choice has a negative relationship with financial literacy and sustainability. However, the mediation role has a positive relationship. Originality/value (state of art): Entrepreneurial financing choice is a choice made by SMEs in seeking and obtaining funding sources, both internal and external, but SMEs have obstacles in accessing external funding. Keywords: entrepreneurial financing choice, financial literacy, SMEs, sustainability
Authoritarian Leadership and Employee Job Performance: A Moderated Mediation of Job Role Clarity, Trust in Leaders and Power Distance Edilpatriz, Edilpatriz; Syahrizal; Siregar, Tika Rahma Yani
Jurnal Aplikasi Bisnis dan Manajemen Vol. 11 No. 2 (2025): JABM Vol. 11 No. 2, May 2025
Publisher : School of Business, Bogor Agricultural University (SB-IPB)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.17358/jabm.11.2.614

Abstract

Background: Leadership is a critical factor in determining organizational success. It serves as the primary catalyst for significant changes within an organization, where leadership is defined as the art of fostering organizational alignment and stability. Purpose: This study examines the direct effect of authoritarian leadership on employee job performance. Furthermore, this study explores the moderating role of power distance and the mediating roles of job role clarity and trust in leaders.Design/methodology/approach: This study employs a quantitative survey-based design with a sample of 176 employees from water utility company in West Sumatra. The data were analyzed using structural equation modeling with partial least squares (SEM PLS).Findings/Results: The research findings show that authoritarian leadership has a negative effect on employee job performance. Furthermore, the results indicate that power distance moderates the relationship between authoritarian leadership and both job role clarity and employee job performance. The findings also reveal that job role clarity and trust in leaders mediate the effect of authoritarian leadership on employee job performance.Conclusion: The authoritarian leadership style has a negative influence on the work performance of employees at a water utility company in West Sumatera, resulting in an unhealthy impact on the company's performance.Originality/value (state of the art): This research combines the mediating influence of job role clarity and trust in leaders for the influence of authoritarian leadership on employee job performance, and the moderating effect of power distance on the influence of authoritarian leadership on job role clarity and employee job performance. Keywords: authoritarian leadership, employee job performance, job role clarity, power distance, trust in leaders
The Impact of Corporate Social Responsibility On Consumer Loyalty: A Mediation Analysis of Consumer Trust and Satisfaction Fajri, Annisa; Haerudin; Aziz Agbo, Abdul
Jurnal Aplikasi Bisnis dan Manajemen Vol. 11 No. 2 (2025): JABM Vol. 11 No. 2, May 2025
Publisher : School of Business, Bogor Agricultural University (SB-IPB)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.17358/jabm.11.2.566

Abstract

Background: Corporate Social Responsibility (CSR) has been identified as a critical factor influencing consumer loyalty, but its mechanisms remain underexplored, especially regarding consumer trust and satisfaction as mediators.Purpose: This study examines the mediating roles of consumer trust and satisfaction in the relationship between CSR and consumer loyalty.Design/methodology/approach: A sample of 100 active students from the Management Study Program at Universitas Muhammadiyah Semarang was surveyed. SmartPLS 3.0 was used to analyze the data and assess convergent validity, reliability, and hypothesis testing.Findings/Result: CSR positively and significantly affects consumer loyalty, mediated by consumer trust and satisfaction. Conclusion: CSR initiatives improve consumer trust and satisfaction, which in turn enhances loyalty.Originality/value (State of the art): This study contributes to CSR literature by providing empirical evidence from an Indonesian context, highlighting the critical mediating roles of trust and satisfaction. Keywords: corporate social responsibility; costumer trust; customer satisfaction; consumer loyalty; stakeholder theory
Green Finance Adoption: Unravelling The Behavioral Intention of Bank Employees in Batam Moderated By Internal Measures Budiman, Johny; Chrysti, Angelica Vivian; Candy
Jurnal Aplikasi Bisnis dan Manajemen Vol. 11 No. 2 (2025): JABM Vol. 11 No. 2, May 2025
Publisher : School of Business, Bogor Agricultural University (SB-IPB)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.17358/jabm.11.2.575

Abstract

Background: Banks are adapting their strategies to align with environmental sustainability through green finance. In Indonesia, green finance is gaining attention, but challenges like inadequate employee attitudes have hindered its progress towards green finance. Purpose: This research aims to understand bank employee’s behavioral intentions as promoters in implementing green finance by examining the impact of attitude, self-efficacy, subjective norms, and behavior control based on the theory of planned behavior, as well as testing whether internal measures moderate the relationship between independent and dependent variables. Design/methodology/approach: This research uses a quantitative approach with a sample of 250 bank employees in Batam, Indonesia. Data were collected via Google Forms from October 16, 2023, to March 6, 2024, and analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM). Findings/Result: The study found that attitude, subjective norms, and behavioral control significantly impact bank employees' behavioral intentions in Batam City, while self-efficacy does not. Additionally, internal measures do not moderate the influence of attitude, self-efficacy, subjective norms, and perceived behavioral control on behavioral intention.Conclusion: This study explores how attitudes, self-efficacy, subjective norms, and perceived behavioral control influence bank employees' intentions to adopt green finance, moderated by internal measures, using the Theory of Planned Behavior. Understanding these factors can guide the banking sector in supporting the Sustainable Development Goals and achieving the 2030 Agenda.Originality/Value (State of The Art): While research on green finance in Indonesia’s banking sector is growing, studies on Batam City are limited. Given Batam's strategic economic role, understanding local banks' adoption of green finance is essential. This study explores the attitudes, behaviors, and challenges of bank employees in Batam, offering insights into the factors influencing green finance adoption in the region. Keywords: bank, behavioral intention, green finance, internal measures, theory of planned behavior
Research Trends and Exploration of The Impact International Certification on Industry Performance: A Bibliometric Analysis Irwandi, Putra; Feryanto, Feryanto; Fariyanti, Anna
Jurnal Aplikasi Bisnis dan Manajemen Vol. 11 No. 2 (2025): JABM Vol. 11 No. 2, May 2025
Publisher : School of Business, Bogor Agricultural University (SB-IPB)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.17358/jabm.11.2.672

Abstract

Background: The development of the industry, which is increasingly oriented towards increasing competitiveness and quality, is closely related to the ownership of international certification in global competition. Industries that have international certification have a good reputation for improving industrial performance from financial and operational aspects. Purpose: This study aims to analyze research trends, conceptual networks of international certification, and their impact on industrial performance. Design/Methodology/Approach : The approach used in this study is exploratory with the help of bibliometric analysis visualization using r-packages and VOSViewer software. By using various exclusion and inclusion criteria, it was found that there were 450 relevant articles from the Scopus database in the 2014-2024 range with scientific fields, namely management, economics, business, and finance. Findings/Results: The results of the analysis show that there are positive and negative relationships due to the application of international certification. In general, the application of international certification has a positive impact in increasing consumer confidence, increasing the efficiency of company operations, broader market access, improving the image and reputation of the company in the international market. On the other hand, international certification does not always have a positive impact. In some cases, certification has resulted in high costs such as audit costs, training costs, testing, and periodic maintenance costs. In addition, the negative impact of international certification will increase the company's administrative burden, orient the consumer focus on price rather than quality, and not always provide added value. Conclusion: Hopefully, this research leads to the conclusion that international certification research has prospects in the preparation of future stakeholder policies.Originality/State of art: This study fills a gap in the literature by introducing a comprehensive analysis of the effect of international certification on industry performance using bibliometric analysis. A comprehensive bibliometric study of this research trend is under-researched. Different from previous studies that only focus on one industry or certification type, this research conducts analyses across sectors and regions, offering a more in-depth global perspective. Bibliometric techniques such as co-citation and temporal analysis are increasingly being used to understand research patterns in the international certification literature Keywords: bibliometrics, conceptual networks, international certification, industrial performance, research trends
Factors Influencing E-Commerce Purchases of Halal Cosmetics: A UTAUT2 Approach Meta, Fildza Shabrina; Suroso, Arif Imam; Nurhalim, Asep
Jurnal Aplikasi Bisnis dan Manajemen Vol. 11 No. 2 (2025): JABM Vol. 11 No. 2, May 2025
Publisher : School of Business, Bogor Agricultural University (SB-IPB)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.17358/jabm.11.2.536

Abstract

Background: The rapid growth of information technology has transformed business activities, particularly through e-commerce, which facilitates seamless transactions between producers and consumers. In Indonesia, internet penetration reached 78.19% in 2023, driving demand for halal cosmetics online and necessitating insights into consumer behavior to enhance market reach and trust.Purpose: This study identifies factors impacting consumer intentions in purchasing halal cosmetics online utilizing an extended UTAUT2 model with a Trust variable.Design/Methodology/Approach: This study utilizes a quantitative survey design to gather 260 responses from e-commerce users who purchase halal cosmetics. Structural Equation Modeling-Partial Least Squares (SEM-PLS) analyzed the relationship among variables.Findings: All performance expectancy, social influence, facilitating conditions, hedonic motivation, price value, habit, and trust are significant factors influencing the consumer intention and behavior. Among these, habits emerged as the most influential factor, indicating that habitual use is instrumental to the formation of purchasing behaviors.Conclusion: Based on these findings, it further suggests that the e-commerce platforms should put great effort into building consumer trust via robust security systems, thorough technical support, as well as personalized, fun shopping to ultimately help the halal cosmetics market to prosper.Originality/Value (State of the Art): This study incorporates Trust into the UTAUT2 model to improve understanding of strategies that will optimize halal e-commerce. Keywords: consumer behavior, e-commerce, halal cosmetics, trust, UTAUT2

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