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ANALISIS KUALITAS PEGAWAI FRONT OFFICE DALAM PELAYANAN TERPADU SATU PINTU (PTSP) DI KANTOR KEMENTERIAN AGAMA PROVINSI MALUKU Ike Rahmatia Rahanyamtel; Z. A. Rengifurwarin; Ivonny Rahanra
Professional: Jurnal Komunikasi dan Administrasi Publik Vol 10 No 1 (2023): Juni
Publisher : UNIVED PRESS, Universitas Dehasen Bengkulu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37676/professional.v10i1.3755

This research is descriptive qualitative research. Aims to analyze and explain the description of the Quality Analysis of Front Office Employees in PTSP at the Promal Ministry of Religion Office. The informants of this research amounted to 12 people. The data needed in this study were collected through observation, interview, and documentation techniques. The data was successfully collected, processed and analyzed with the help of descriptive qualitative analysis techniques. The results of this study indicate that the quality of Service by Front Office Employees at the PTSP Unit of the Ministry of Religion Promal is quite good, but not yet optimal as a whole. This is influenced by supporting factors, such as: a) factors of work systems and procedures, b) factors of ability, attitudes and work behavior of employees, and c) technological factors, infrastructure facilities. While the obstacles are, a) employee cooperation factors, and b) employee work motivation factors. The implication of this research, if you want to improve the quality of public services by front office employees at the PTSP of the Promal Ministry of Religion Office, then the things that need to be developed are work systems and procedures, ability, attitudes and work behavior, employee cooperation, as well as improving cooperation, and employee work motivation.

Kinerja Pelayanan Publik Di Dinas Sosial Kota Ambon Devita Sari; Z. A. Rengifurwarin; Julia Th Patty
Professional: Jurnal Komunikasi dan Administrasi Publik Vol 10 No 1 (2023): Juni
Publisher : UNIVED PRESS, Universitas Dehasen Bengkulu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37676/professional.v10i1.3756

The purposes to analyze and explain an overview of the performance of Public Services, as well as the supporting and inhibiting factors in the Ambon City Social Agency. The informants of this study were 12 people. The data needed in this study were collected through observation, interviews, and documentation. The data were collected, processed, and analyzed by using descriptive qualitative analysis techniques. The results of this study indicate that the performance of public services at the Ambon City Social Service is quite good, but not optimal as a whole, such as: 1) Service quality, 2) Service quantity, 3) Service accuracy, 4) Service effectiveness, 5) Service independence on the side other supporting factors are, 1) Employee Salary Factor, 2) Employee Work Environment Factor, 3) Employee Work Culture Factor, 4) Employee Work Motivation Factor While the inhibiting factors are: 1) Employee Work Discipline Factor, and 2 ) Employee Job Satisfaction Factor, the implication of this research, that if you want to improve the performance of public services at the Ambon city social service office, it is necessary to optimally develop the supporting factors, and improve the inhibiting factors

KINERJA PEGAWAI DI PT. PELINDO IV CABANG AMBON DALAM PELAYANAN KEPELABUHANAN Untung Tomagola; Pieter S.Soselisa; Julia Theresia Patty
Professional: Jurnal Komunikasi dan Administrasi Publik Vol 10 No 1 (2023): Juni
Publisher : UNIVED PRESS, Universitas Dehasen Bengkulu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37676/professional.v10i1.3770

This research was carried out at the PT. Pelindo IV Ambon Branch (Ambon Container Terminal) This research was motivated by the lack of direct socialization from the Ambon Container Terminal to service users regarding existing SOPs, for example socialization of the issue of ship visit fees, and the unavailability of suggestion box facilities so that it makes it difficult for service users in submitting a complaint. The informants taken in this study were limited to employees of the Ambon Container Terminal. This type of research is descriptive research that describes the performance of employees in port services. Data collection techniques are carried out by means of observation, interviews and documentation. The data analysis technique used in this study is a qualitative descriptive technique. The results of this study indicate that the performance of employees in port services using the mangkunegara method is running quite well, this can be seen from the existing SOPs. It is recommended that the Pelindo IV Ambon branch office (ambon container terminal) carry out more supervision, provide more adequate equipment and conduct training for employees.

Persuasive Communication Of Health Workers In Handling The Corporation Of The Covid-19 On A Covid-19 Referral Hospital Doni Zamroni
Professional: Jurnal Komunikasi dan Administrasi Publik Vol 10 No 1 (2023): Juni
Publisher : UNIVED PRESS, Universitas Dehasen Bengkulu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37676/professional.v10i1.3854

Persuasive communication of health workers to patient families in handling Covid-19 bodies at the Covid-19 Referral Hospital (Hope and Prayer Hospital, Bengkulu City). In this study, the method used is qualitative. The selection of informants for this study was taken using a purposive sampling technique, namely: Covid-19 task force officers, families of patients or family relatives of patients who died and officials of the Covid-19 Referral Hospital. Qualitative data analysis in the form of data reduction, data presentation, and drawing conclusions and verification. The results of the persuasive communication research by health workers to patient families in handling Covid-19 corpses at the Covid-19 referral hospital at Harapan and Prayer Hospital in Bengkulu City have not been maximized because health workers have not been equipped with expertise and in providing good explanations for patient families and poor communication. still doing normally. Suggestions to the Hope and Prayer Hospital of Bengkulu City should provide training to health workers, especially officers related to the delivery of good communication to the patient's family in handling the recovery of Covid 19 bodies, and should be able to make Standard Operating Procedures (SOP) ) related to the delivery of good communication to the family of patients in the handling of Covid-19 corpses and should be able to create a special room related to the delivery of communication to the patient's family in handling Covid-19 corpses.

Manajemen Komunikasi Pelayanan Jasa Tour Dan Travel Manca Negara di PT. Zafa Mulia Mandiri Wilayah Bengkulu Apriadi Apriadi; Yanto Yanto; Anis Endang Sri Murwani
Professional: Jurnal Komunikasi dan Administrasi Publik Vol 10 No 1 (2023): Juni
Publisher : UNIVED PRESS, Universitas Dehasen Bengkulu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37676/professional.v10i1.3855

The purpose of this study is to describe or find out how PT Zafa Mulia Mandiri Bengkulu Region manages communication in order to serve consumers during departure delays and after being allowed to return to depart for Umrah. This study uses a qualitative approach with a case study type of research. This research focuses intensively on a particular object that is studied as a case. Data collection techniques in this study were (1) interviews, (2) observation, and (3) documentation. Data analysis techniques in this study were (1) data reduction, (2) data presentation, and (3) verification/conclusion. The results of the study show that (1) the company determines the criteria for consumers who are healthy and have financial ability, (2) the company prioritizes service to consumers, (3) the company conducts interviews during registration to find out current conditions, (4) the company provided services before the pandemic, during a pandemic, and after a pandemic in accordance with applicable regulations, (5) the company informs about delays in departure, due to current conditions, (6) when it is permitted to return pilgrims, in terms of service, the company prioritizes consumers whose departure is delayed, and (7 ) The company is moving quickly in response to the current situation, namely by dispatching pilgrims as soon as permission to depart has been obtained. The research results are based on the Management by Objectives (MBO) concept which includes: (1) understanding the desired goals, (2) finding facts about current conditions, (3) comparing the desired goals with existing facts, (4) looking for causes of problems, (5) having alternative solutions to problem solving, (6) alternative decisions by setting decision criteria, and (7) making decisions that have been determined.

A ANALISIS IMPLEMENTASI KEBIJAKAN PEMENUHAN KUOTA 1% PEKERJA PENYANDANG DISABILITAS MELALUI UNIT LAYANAN DISABILITAS KETENAGAKERJAAN KOTA BANDUNG Ferdyansyah Wicaksono
Professional: Jurnal Komunikasi dan Administrasi Publik Vol 10 No 1 (2023): Juni
Publisher : UNIVED PRESS, Universitas Dehasen Bengkulu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37676/professional.v10i1.3894

Penelitian ini bertujuan untuk menganalisis sejauhmana implementasi kebijakan pemenuhan kuota pekerjaan untuk tenaga kerja penyandang disabilitas khususnya kuota 1% di setiap perusahaan swasta di Kota Bandung melalui Unit Layanan Disabilitas Ketenagakerjaan dengan menggunakan analisis model implementasi kebijakan Mazmanian dan Sabatier serta analisis faktor yang menjadi penghambat implementasi kebijakan pemenuhan kuota 1% pekerja penyandang disabilitas di Kota Bandung. Sumber data diperoleh dengan teknik pengumpulan data purposive sampling dari informan yang menjadi implementor dalam kepengurusan Unit Layanan Disabilitas Kota Bandung. Analisis data menggunakan metode penelitian kualitatif deskriptif. Hasil penelitian menunjukan bahwa implementasi kebijakan pemenuhan kuota 1% pekerja disabilitas di Kota Bandung telah dilaksanakan walaupun belum optimal, dikarenakan pendirian Unit Layanan Disabilitas Ketenagakerjaan Kota Bandung baru terbentuk tahun 2021 sehingga pelaksanaanya masih tahap awal pemberian pelatihan yang masih berbasis keterampilan mandiri, pendampingan terhadap pemberi kerja untuk penyandang disabiitas yang masih minim sehingga implementasi cenderung sebatas gugur kewajiban tanpa memperhatikan pemenuhan kewajiban kuota 1%. Pemerintah Kota Bandung melalui Dinas Tenaga Kerja Kota Bandung perlu menyusun materi kurikulum pelatihan dan pendampingan calon tenaga kerja disabilitas berbasis kompetensi kerja terkini dan road map pelayanan disabilitas bidang ketenagakerjaan untuk pemenuhan hak pekerjaan dan mendorong perusahaan swasta untuk mempekerjakan penyandang disabilitas diiringi insentif secara material berupa alat bantu kerja yang ramah disabilitas.

Pengaruh Job Crafting Tehadap Kinerja Pegawai Asn Di Lingkungan Dinas Pendidikan Kota Bandung Asep Supriatna; Dina Lesmana; Yuyun Mulyati
Professional: Jurnal Komunikasi dan Administrasi Publik Vol 10 No 1 (2023): Juni
Publisher : UNIVED PRESS, Universitas Dehasen Bengkulu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37676/professional.v10i1.3921

The purpose of this study was to find out and analyze the effect of Job Crafting on ASN Employee Performance in the Bandung City Education Office. Every organization or agency in implementing the program is always directed to achieve its goals. One of the factors that become criteria for achieving the smooth goals of an organization or agency is to measure its performance. Employee performance must be considered because it is one of the keys to success. An agency does not only have ASN employees but also PPPK employees. The State Civil Apparatus is an element of the state apparatus whose duty is to provide services to the public in a professional, honest, fair and equitable manner in carrying out state, government and development tasks. This research uses quantitative methods. Data collection techniques were obtained from primary data, namely data obtained from the results of filling out questionnaires. The sample used was all ASN employees in the Bandung City Education Office as many as 198 people. The sample is determined by saturated sampling, namely the entire population is used as a sample. The results of the study show that job crafting has a significant effect on the performance of ASN employees in the Bandung City Education Office.

Manajemen Retribusi Izin Mendirikan Bangunan (IMB) Dalam Meningkatkan Pendapatan Asli Daerah Di Kabupaten Maluku Tengah Christy Nataliana Mailoa; Stanislaus K. Ohoiwutun; Hengky V. R. Pattimukay
Professional: Jurnal Komunikasi dan Administrasi Publik Vol 10 No 1 (2023): Juni
Publisher : UNIVED PRESS, Universitas Dehasen Bengkulu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37676/professional.v10i1.3922

Management of Building Permit Retribution (IMB) in increasing Local Revenue in Central Maluku Regency. This research is a descriptive qualitative research that aims to analyze the management of Building Construction Permit (IMB) retribution in increasing local revenue in Central Maluku Regency. This research was conducted at the Public Works and Spatial Planning Office of Central Maluku Regency. Primary data was collected through interviews with a number of informants involved in the Management of Building Permit Retribution (IMB) in Central Maluku Regency. The results showed that in the planning stage of building permit retribution (IMB), a target is determined for each year which is influenced by whether or not the target was achieved in the previous year, and in 2022 according to preliminary research the target was not achieved. The reason is that the community is still indifferent about IMB so it must be followed up. In the management team itself, there is a division of tasks for each member, and there is a Standard Operating Procedure (SOP). Although in its implementation, to carry out the SOP, there are still obstacles. As for the fulfillment of the target itself, due to public indifference to IMB, officers must go directly to the scene. In line with this non-compliance, patrols are carried out by a joint team of a number of parties to see and control whether or not there are IMBs on buildings that are being built. And based on local regulations that regulate there are a number of sanctions that can threaten those who violate it. So it is actually necessary to conduct a thorough socialization to the community related to IMB, its management, and other technical matters. .

Evaluasi Program Aplikasi Partisipasi Masyarakat Dalam Perancangan Undang-Undang (SIMAS PUU) Muhamad Arby Hariawan
Professional: Jurnal Komunikasi dan Administrasi Publik Vol 10 No 1 (2023): Juni
Publisher : UNIVED PRESS, Universitas Dehasen Bengkulu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37676/professional.v10i1.3923

As a program, Simas PUU application cannot be separated from evaluation that function to determine the achievement of program purposes. To find out the achievement of these purposes, this thesis use the program evaluation theory by Arnold Love. The research method used is descriptive quantitative which seeks to provide a comprehensive description of the research problem. Furthermore, to strengthen the argument, the research collected data using the method of distributing questionaires, interviews, and literature studies. The results of the research indicate that: (1) Simas PUU application has been able to realize the needs of the target group, (2) the formulated program plans and designs are following the program objectives., (3) the program implementation has served the target group carefully, and (4) the improvement of Simas PUU application has been running optimally. From the results of the research, the researcher formulated many recommendations, namely (1) The Center of The Drafting Laws as the program implementer must display entire Draft Laws and Academic Papers so public can convey their needs in the draft law in question, (2) make plans and program designs that are in accordance with the dynamics public, (3) provide rapid feedback on public aspirations, and (4) increase the number of strategic partners in the stakeholder database.

Peran Media Komunikasi Pemerintahan Dan Perilaku Birokrasi Dalam Pelayanan Publik (Studi Pada Kecamatan Tarogong Kaler Garut) Muchtar Muchtar; Dody Hermana; Hani Siti Hanifah; Windi Ariesti Anggraeni
Professional: Jurnal Komunikasi dan Administrasi Publik Vol 10 No 1 (2023): Juni
Publisher : UNIVED PRESS, Universitas Dehasen Bengkulu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37676/professional.v10i1.3932

To realize good governance, it is required that there is a commitment from service providers to provide the best service so that the needs of service recipients can be met, but at the regional level, such as in sub-districts, the community is often faced with conditions that are not very good or bad with public services including procedures for processing ID cards, birth certificates, making land certificates and so on. The object of research in Tarogong Kaler District, Garut Regency. The method in this research is descriptive qualitative which analyzes and describes phenomena or research objects through social activities, attitudes and perceptions of people individually or in groups by using literature studies. The results showed that the low quality of public services in Indonesia is greatly influenced by the poor performance of the bureaucracy where every public service delivery must have service standards and be published as a guarantee of certainty for service recipients which is a measure applied in service delivery that must be obeyed by the service provider and or recipient and the need for a communication media strategy and bureaucratic behavior in public services must correlate with empathy, participation, high achievement motivation, mutual cooperation organizational culture, sharing spirit, conflict climate, and human empowerment.

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Fakultas Ilmu-Ilmu Sosial Universitas Dehasen Bengkulu Jl. Meranti Raya No. 32, Sawah Lebar, Bengkulu Telpon: 0736-22027

Location
Kota bengkulu,

Bengkulu

INDONESIA

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Home Page

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Editorial Address Fakultas Ilmu-Ilmu Sosial Universitas Dehasen Bengkulu Jl. Meranti Raya No. 32, Sawah Lebar, Bengkulu Telpon: 0736-22027

Location Kota bengkulu, Bengkulu INDONESIA

Abstract

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Abstract

Contact Name
-

Contact Email
-

Phone
-

Journal Mail Official
-

Editorial Address
Fakultas Ilmu-Ilmu Sosial Universitas Dehasen Bengkulu Jl. Meranti Raya No. 32, Sawah Lebar, Bengkulu Telpon: 0736-22027

Location
Kota bengkulu,

Bengkulu

INDONESIA