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Prodi Magister Ilmu Kesehatan Masyarakat Fakultas Kesehatan Masyarakat UNDIP, Jalan Professor Soedarto, Tembalang, Kota Semarang, Jawa Tengah 50275, Indonesia
Location
Kota semarang,
Jawa tengah
INDONESIA
Jurnal Manajemen Kesehatan Indonesia
Published by Universitas Diponegoro
ISSN : 23033622     EISSN : 25487213.     DOI : -
Core Subject : Health, Science,
Decision Sciences, Operations Research & Management Health Professions
Arjuna Subject : -
Articles 383 Documents
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Hubungan Ketepatan Penulisan Diagnosis Penyakit dengan Keakuratan Kode Diagnosis pada Pasien Rawat Inap di Rumah Sakit Endang Sri Dewi Hastuti Suryandari; Regina Novi Rahmadhani; Acmad Zani Pitoyo; Hartaty Sarma Sangkot; Avid Wijaya
Jurnal Manajemen Kesehatan Indonesia Vol 11, No 3 (2023): Desember 2023
Publisher : Magister Kesehatan Masyarakat, Fakultas Kesehatan Masyarakat, Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/jmki.11.3.2023.249-250

Abstract

The accuracy of the disease diagnoses code is determined by the accuracy of writing the diagnoses. The result of observation in 10 inpatient medical record documents at the TNI-AD 05.08.04 Hospital Lawang, 5 documents were found with inaccurate codes (50%) with 3 incorrectly written diagnoses. The purpose of this study was to analyze the effect of the accuracy in writing disease diagnoses to the accuracy of the diagnoses code for inpatients at the TNI-AD 05.08.04 Hospital, Lawang. This methode of research was an analytic observational with a cross-sectional approach. The number of sample analyze were 100 inpatient medical record documents which hospitalitaion from March to August 2022 and using simple random sampling technique by lottery. The accuracy of writing diseases diagnoses of inpatient was an independent variable and the accuracy of the diagnoses code for the inpatient at the TNI-AD 05.08.04 Hospital, Lawang was dependent variable in this study. The results showed the accuracy in writing disease diagnoses was 70% and the accuracy of the disease diagnoses code was 45%. The analytic test with Chi Square showed significantly the effect of accuracy in writing diseases diagnoses to the accuracy of diagnoses code for inpatient at the TNI-AD 05.08.04 Hospital Lawang with a p-value = 0.000 (<0.05). The accuracy in writing diseases diagnoses by doctor that refer to medical terminology of ICD-10 will producted an accurate diagnoses codes.
PENGARUH PENGGUNAAN E-KOHORT KIA TERHADAP BEBAN KERJA MENTAL BIDAN Dustar, Ghinanissa Azzahra; Nugraheni, Sri Achadi; Purnami, Cahya Tri
Jurnal Manajemen Kesehatan Indonesia Vol 12, No 1 (2024): April 2024
Publisher : Magister Kesehatan Masyarakat, Fakultas Kesehatan Masyarakat, Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/jmki.12.1.2024.60-69

Abstract

Aplikasi KIA e-cohort merupakan sistem digitalisasi kohort pelayanan kesehatan ibu dan anak (KIA) yang merupakan database untuk memberikan informasi penting dan lengkap berupa data dasar, catatan hasil pemeriksaan dan pelayanan kesehatan. Dalam pelaksanaannya akan melibatkan faktor manusia, organisasi dan teknologi yang bekerja sama sehingga penelitian menggunakan model Hot-Fit. Beban kerja mental merupakan beban yang ditanggung oleh tenaga kesehatan dalam menjalankan aktivitasnya. Penelitian ini merupakan penelitian kuantitatif dengan tujuan untuk mengetahui bagaimana pengaruh langsung faktor Manusia, Organisasi dan Teknologi terhadap penggunaan sistem informasi digital e-cohort. Dan pengaruh tidak langsung variabel beban kerja mental dalam memoderasi hubungan manusia, organisasi dan teknologi. Alat analisis penelitian menggunakan SEM-Warp PLS. Populasi penelitian diperoleh sebanyak tujuh puluh delapan orang dari dua puluh Puskesmas di Kota Jambi. Sampel dipilih dengan menggunakan metode proposive sampling, seluruh populasi dijadikan sampel. Hasil penelitian menunjukkan bahwa secara langsung hanya variabel manusia dan variabel organisasi yang berpengaruh terhadap penggunaan sistem informasi digital KIA e-cohort di Puskesmas Kota Jambi. Dan hasilnya secara tidak langsung ditemukan bahwa beban kerja mental dapat memberikan pengaruh yang kuat terhadap hubungan variabel manusia pada pengguna sistem informasi digital KIA e-cohort di Puskesmas Kota Jambi.
ANTECEDENTS OF PATIENT SATISFACTION AND ITS IMPACT ON WORD OF MOUTH: A STUDY ON OUTPATIENTS AT XYZ PRIVATE HOSPITAL IN MAKASSAR CITY Ellen, Ellen; Bernarto, Innocentius
Jurnal Manajemen Kesehatan Indonesia Vol 12, No 1 (2024): April 2024
Publisher : Magister Kesehatan Masyarakat, Fakultas Kesehatan Masyarakat, Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/jmki.12.1.2024.1-13

Abstract

The objective of this research is to determine the influence of antecedents of patient satisfaction in outpatient services on word of mouth. The antecedents of patient satisfaction will be assessed from the factors of people, process, and physical evidence, which are elements of the marketing mix. This is a quantitative study, where the data collection method involves distributing questionnaires to sample respondents within the research population. Four hypothesis pathways were analyzed using PLS-SEM, with primary data collected from outpatient patients at private hospital XYZ in Makassar city in April 2023, with total of 208 respondents. The results show that the factors of people, process, and physical evidence positively influence patient satisfaction and also have a positive impact on word of mouth. This research is expected to contribute to private hospitals in improving their outpatient services, enhancing word of mouth, and also elevating the hospitals’ image.
FAKTOR IBU DENGAN RIWAYAT OBSTETRI PADA PERSALINAN OPERASI SESAR DI JAKARTA Cicih, Lilis Heri Mis; Mursyid, Nurmawati
Jurnal Manajemen Kesehatan Indonesia Vol 12, No 2 (2024): Agustus 2024
Publisher : Magister Kesehatan Masyarakat, Fakultas Kesehatan Masyarakat, Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/jmki.12.2.2024.194-206

Abstract

The high rate of deliveries by caesarean section in urban areas is a problem. With BPJS membership, now cesarean delivery can be done, so that the number is increasing. The aim of the study was to determine the dominant maternal factors for cesarean delivery. This type of research is retrospective quantitative. The sample size was 140 respondents and was randomly selected from a population of 238 patients in 2018. Data sourced from patient medical records were analyzed univariately to assess their distribution, bivariate with chi square test, and multivariate with multiple logistic regression analysis. The results of the bivariate analysis found the relationship between cesarean delivery with maternal age (p-value 0.031), the incidence of premature rupture of membranes (p-value 0.032), and obstetric history (p-value 0.008). Apart from that, there was no association between cesarean delivery and parity (p-value 0.274), gestational distance (p-value 0.361), hypertension (p-value 0.586), asthma (p-value 0.366), and diabetes (p-value 1,000). The results of the multivariate analysis found that obstetric history was the dominant variable, giving a 3 (three) times higher chance of having a cesarean delivery. For the maternal age and the incidence of premature rupture of membranes have 2 (two) times higher chance of having a cesarean delivery. Recommendations for the Ministry of Health and its staff to strengthen reproductive health education policies from an early age, namely when women menarch, through mandatory learning at every level of education. 
TINGKAT KEPUASAN PASIEN TERHADAP PELAYANAN POLI UMUM DI KLINIK PRATAMA DIPONEGORO I KOTA SEMARANG BERDASARKAN DIMENSI KUALITAS Asti, Helwa Firdausa; Budiyanti, Rani Tiyas; Kusumastuti, Wulan
Jurnal Manajemen Kesehatan Indonesia Vol 12, No 2 (2024): Agustus 2024
Publisher : Magister Kesehatan Masyarakat, Fakultas Kesehatan Masyarakat, Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/jmki.12.2.2024.130-145

Abstract

The importance of Quality Improvement (QI) in health services is to improve the quality of health services continuously. Quality Improvement (I) can minimize complaints and achieve patient satisfaction. Based on JKN data, the Diponegoro I Primary Clinic is the primary clinic with the highest number of participants in Semarang City, namely 27,522 participants. Based on unstructured interviews with the clinic manager, the high level of complaint reports from patients because of dissatisfaction with the general poly services at the Diponegoro I Primary Clinic. The aim of this research is to analyze the level of patient satisfaction for general poly services at the Diponegoro I Primary Clinic through a balance between expectations and performance in the quality dimension (SERVQUAL). This research is a descriptive quantitative type with a cross-sectional design. The total research sample was 110 general poly patients. The data analysis technique uses the Importance-Performance Analysis (IPA) method, which consists of suitability level analysis and quadrant analysis. The research results show the level of conformity of quality dimensions is 95.78%. While each dimension is tangible (96.88%), reliability (94.17%), responsiveness (96.50%), assurance (96.54%), and empathy (94.81%). There are items should be improved by the clinic, toilet facilities cleanliness, service time by online registration system implementation, service procedure information to patients, doctor’s scheduled board updates, and SOPs implementation to inform medicine side effects to patients. The improvement to increase the level of patient satisfaction.
EXPLORING THE MANAGEMENT STRATEGIES OF HEALTH SERVICES AND FACILITIES FOR THE OLDER ADULT IN WEST MANGGARAI, EAST NUSA TENGGARA, INDONESIA Dewi, Puri Swastika Gusti Krisna; Zaharuddin, Zaharuddin
Jurnal Manajemen Kesehatan Indonesia Vol 12, No 2 (2024): Agustus 2024
Publisher : Magister Kesehatan Masyarakat, Fakultas Kesehatan Masyarakat, Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/jmki.12.2.2024.207-218

Abstract

This study explores the management strategies implemented in health services and facilities for the older adult population in West Manggarai, East Nusa Tenggara, Indonesia. The research focuses on the unique healthcare needs of older adult residents and investigates various approaches adopted by local health institutions to enhance the quality of care, promote accessibility, and address specific challenges associated with aging. The sample for this research consists of 7 health care personnel. The method used in this study was qualitative, involving in-depth interviews. Through an examination of management practices, this study provides valuable insights for the effective strategies of healthcare services for older adult in the region that are faced with limited personnel and facilities.
ANALISIS SEGMENTASI DAN TARGET PASAR PENDIRIAN RUMAH SAKIT BUNDA MULYA KABUPATEN BOGOR mufakhhir, Abdulaziez; Jati, Sutopo Patria; Arso, Septo Pawelas; Kartasurya, Martha Irene; Firman, Firman
Jurnal Manajemen Kesehatan Indonesia Vol 12, No 2 (2024): Agustus 2024
Publisher : Magister Kesehatan Masyarakat, Fakultas Kesehatan Masyarakat, Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/jmki.12.2.2024.146-157

Abstract

Introduction: The right marketing strategy is not only limited to promoting products, but also arranging segmentation, namely dividing product marketing based on target customers and target markets. Hospitals really need a marketing strategy to face all changes and challenges both internal and external to a company.Purpose: To analyze segmentation and determine the target market for the establishment of Bunda Mulya Hospital in Bogor RegencyMethods: Quantitative and qualitative research approaches (mixed methods). The quantitative approach used in this research is analytical observational with a cross sectional design. The qualitative approach in this research uses a grounded theory type of design. Market segmentation analysis was carried out to determine the appropriate target market for the establishment of Bunda Mulya Hospital through geographic, demographic, psychographic and behavioral approaches. The research subjects were the people of Bogor Regency, the Chair of PERSI Banten Province, Deputy Chair II of PERSI West Java Province, the Bogor Regency Health Service, and the Main Director of the Bunda Mulya Pratama Clinic.Results: The appropriate target market for establishing Bunda Mulya Hospital is the community around Bunda Mulya Hospital (travel time < 30 minutes) with an age range of teenagers - early adults (12-45 years), female, with a predominant high school/equivalent education level. by private workers, families of 2-4 people with total family income between 3-5 million. The public hopes to get fast treatment and complete specialist doctors. The community gets most of the information from neighbors/cadres/friends and visits 1-5x/year. The public provides suggestions regarding class I inpatient rates of <250,000, VIP class inpatient rates of <400,000, general practitioner consultation fees between 40,001-50,000, specialist doctor consultation fees between 100,001-125,000, normal delivery package costs between 1.5-2.5 million and The cost of an ultrasound examination is between 150,000-250,000. Most of the people around Bunda Mulya Hospital are willing to undergo examinations at Bunda Mulya HospitalConclusion: Plans for establishing a new hospital should pay attention to the needs of people of productive age (26-45 years), especially women. The public expects to receive fast service and complete specialist doctors. Therefore, this becomes input for Hospital Management to be able to meet community needs. Hospital financing should pay attention to the UMR limit for Bogor Regency where costs are adjusted for middle and lower middle class people
FAKTOR-FAKTOR YANG MEMPENGARUHI KINERJA KADER POSYANDU TERHADAP PERCEPATAN PENURUNAN STUNTING: Studi di Wilayah Kerja Puskesmas Sungai Durian Kabupaten Kubu Raya, Provinsi Kalimantan Barat Ita, Margaretha; Kosasih, Kosasih; Utoyo, Widjajanti
Jurnal Manajemen Kesehatan Indonesia Vol 12, No 2 (2024): Agustus 2024
Publisher : Magister Kesehatan Masyarakat, Fakultas Kesehatan Masyarakat, Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/jmki.12.2.2024.219-228

Abstract

Stunting is a condition where a child fails to grow properly during the first 1000 days of life due to long-term malnutrition. This research aim is to identify the factors (Knowledge, Motivation, Training, Attitude) that affect the performance of posyandu cadres in accelerating Stunting reduction within the Sungai Durian Health Center work area, using quantitative research methods with descriptive and verification analysis. The results of the descriptive analysis showed that knowledge had an excellent average score of 4.03, motivation had a good average score of 3.66, training had a good average score of 3.80, and attitudes had a good average score of 3.76. Based on the T count and T table results, knowledge influenced with a score of 6.642 > 2.023, motivation with a score of 4.287 > 2.023, training with a score of 2.598 > 2.023, and attitudes with a score of 3.652 > 2.023. Means there is an influence based on the results of the T test the most influence factor is knowledge on accelerating Stunting reduction. The F test showed that the performance factors of posyandu cadres, which are knowledge, motivation, training, and attitudes, collectively affect the acceleration of Stunting reduction, with an F count score of (752.317 > 2.61). The significance of the F score was 0.000, and the R Square value was 0.893, meaning that 89.3% of the independent variables were bound, while the remaining 10.7% was influenced by other variables that were not included in this research model.
ANALISIS PEMANFAATAN PELAYANAN KELUARGA BERENCANA PASCA PERSALINAN DI WILAYAH KERJA PUSKESMAS PADANGSARI Manullang, Jessika Putri Natasya; Nandini, Nurhasmadiar; Budiyanti, Rani Tiyas
Jurnal Manajemen Kesehatan Indonesia Vol 12, No 2 (2024): Agustus 2024
Publisher : Magister Kesehatan Masyarakat, Fakultas Kesehatan Masyarakat, Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/jmki.12.2.2024.158-171

Abstract

Postpartum family planning is a contraceptive service targeting mothers who have just given birth 0-42 days with the aim of preventing unwanted pregnancies. The high maternal mortality rate is caused by complications during pregnancy, so it is very important to use postpartum contraception. However, in Puskesmas Padangsari working area, the utilization of postpartum family planning services was very low,namely 28,47%. Therefore, this research was conducted with the aim of analyzed the utilization of postpartum family planning services in the Puskesmas Padangsari working area.This research was a quantitative research with a cross sectional approach using the accidental sampling technique where from a population of 198 mothers giving birth from January to December 2023, the sample was calculated using the slovin formula and with an error degree of 7%, a minimum sample size of 101 respondents was obtained. The research was carried out form January to March 2024.Bivariate data analysis using logistic regression test. Based on the research results, 44,7% of respondents had poor utilization of postpartum family planning services. Factors that did not influence the use of postpartum family planning services are mistrust, perception,and communication between service providers and patients. Meanwhile, the factors that influence the utilization of postpartum family planning services are cultural competency (p=0,069), perceived need (p=0.001), and customer satisfaction (p=0.005).
PERBEDAAN PELAKSANAAN PROGRAM SICENTIK (SISWA CARI JENTIK) DI SDN PEDALANGAN 1 DAN SDN PEDALANGAN 2 KECAMATAN BANYUMANIK Rahmasari, Annisya Aulia; Jati, Sutopo Patria; Nandini, Nurhasmadiar
Jurnal Manajemen Kesehatan Indonesia Vol 12, No 2 (2024): Agustus 2024
Publisher : Magister Kesehatan Masyarakat, Fakultas Kesehatan Masyarakat, Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/jmki.12.2.2024.172-184

Abstract

Padangsari Community Health Center is one of the community health centers in Banyumanik sub-district with a low percentage of SICENTIK's participation. This research aimed to conduct implementation observation research at SDN Pedalangan 1 and SDN Pedalangan 2. This research was a qualitative descriptive research that uses purposive techniques in selecting informants. It was held on November 2023 - April 2024. Data collection using in-depth interviews and literature study. The results of this research show that there are several differences in implementation between SDN Pedalangan 1 and SDN Pedalangan 2 shown by the place of this program was implemented, principal's role, division of labour, form letter, knowledge and experience of implementer, shared commitments, implementer's preparations, and evaluations of the program.  The study's findings demonstrate that the lack of Standard Operating Procedures (SOP), success indicators, and health center controls is the primary cause of the disparities between the two schools. Thus, in addition to creating disparities between the two institutions, it also results in wasteful and poor program execution. Then, during the program's implementation, it was found that the community health center and SDN Pedalangan 2's supervisor had acted in an unprofessional manner, which had led to a lackluster implementation of SICENTIK in schools and community health centers.

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