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JURNAL MANAJEMEN TRANSPORTASI & LOGISTIK
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Articles 185 Documents
PENGEMBANGAN AUTOMATIC DEPENDENT SURVEILLANCE – BROADCAST UNTUK PENINGKATAN KESELAMATAN PENERBANGAN Sitorus, Budi; Sitorus, Tulus Irfan Harsono
JURNAL MANAJEMEN TRANSPORTASI & LOGISTIK Vol 4, No 3 (2017): NOVEMBER
Publisher : Sekolah Tinggi Manajemen Transportasi (STMT) Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25292/j.mtl.v4i3.69

Abstract

The purpose of this study is to conduct a review of the existing navigation system at the airport and integrate to the flight navigation system that has been developed by the Ministry of Research and Technology to be applied to Airports in Indonesia. The research method used is qualitative research method through literature study, literature, benchmarking. Automatic Dependent Surveillance Broadcast (ADS-B) is a system designed to replace radar functions in air space management for civilian transport, can serve as a substitute or for traditional radar-based aircraft surveillance supplements. The use of ADS-B was recommended by the International Civil Aviation Organization (ICAO) in May 2006. Using ADS-B, detection would be better and more accurate than when using a radar system where existing radar systems can not detect unobstructed aircraft . The use of the ADS-B system in Indonesia began in 2006, in partnership with SITA and Thales. In this regard, Indonesia has 30 (thirty) earth stations ready for operation. In general, both flight monitoring systems are very helpful for APP operators (Approach and departure control) in terms of providing a picture of flight traffic conditions around the airport.
THE CUSTOMER LOYALTY OF PATAS PURWAKARTA TRAIN SERVICE USERS Riyaldi, Muhamad Sapta; Amrizal, Amrizal; Silalahi, Tiur Merry Bunga
JURNAL MANAJEMEN TRANSPORTASI & LOGISTIK Vol 3, No 1 (2016): MARET
Publisher : Sekolah Tinggi Manajemen Transportasi (STMT) Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25292/j.mtl.v3i1.139

Abstract

The aim of this research is to find out the influence of service quality, ticket price, and customer satisfaction to the customer loyalty. It is a quantitative research using the data analysis method of Path Analysis. The results indicate that both variables of Service Quality (X1) and Ticket Price (X2) have a significant direct influence to the variable of Customer Satisfaction (Y1), whereas the variable of customer satisfaction has a significant indirect influence to the variable of Customer Loyalty (Y2) [through intervening the variable of customer satisfaction]. It is found in a sequence that the variables most influential to the increase of Customer Loyalty are: Service Quality,  Customer Satisfaction, and the Ticket Price in the last rank.The results of path analysis indicate that service quality can directly influence the customer loyalty. It can be optimistically improved as maximal as possible through 5 factors having positive influences in enhancing customer loyalty. Meanwhile, Ticket Price still indirectly influences the customer loyalty and it can pesimistically still be enhanced through the policy on tariff and it is difficult to implement, only can be driven if the ticket price provided by the transport service provider is more competitive and more various as well as affordable for the consumer purchase power of that transport sevice.
KUALITAS PELAYANAN JASA KEAGENAN KAPAL DAN KOMUNIKASI INTERPERSONAL PADA PERUSAHAAN PELAYARAN Pangihutan, Anton; Thamrin, Muhammad; Suparman, Asep
JURNAL MANAJEMEN TRANSPORTASI & LOGISTIK Vol 3, No 2 (2016): JULI
Publisher : Sekolah Tinggi Manajemen Transportasi (STMT) Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25292/j.mtl.v3i2.102

Abstract

The study aimed to analyze the relationship of services quality of ship agency, interpersonal communication with user satisfaction in PT Buana Listya Tama, both partially and simultaneously. The research uses quantitative methods by doing survey, and the data were analyzed using correlation and regression. The results show that the variables of interpersonal communication and service quality have a significant relationship either partially or simultaneously with customer satisfaction. Variable quality of service has a positive and significant correlation with t value of 4.905 and greater than t table of 1.998 so that Ho is rejected and Ha is accepted. Interpersonal communication variables also has a positive correlation with customer satisfaction with the value of tcount equals to 6,108 and greater than t table of 1.998 so that Ho is rejected and Ha is accepted. Through the F test it is found that the quality of service and interpersonal communication are simultaneously correlated with satisfaction where the F count is larger than F table (90.839> 2.75) so that Ho is rejected and Ha is accepted. The coefficient of determination (R Square) between variables is 0.749 or 74.9%. The amount of the contribution of service quality and interpersonal communication on customer satisfaction is 74.9%, whereas 25.1% influenced by other factors not examined.
Manajemen Angkutan Lebaran Terpadu Kadarisman, Muh.; Arubusman, Dian Artanti; Kania, Dinar Dewi
JURNAL MANAJEMEN TRANSPORTASI & LOGISTIK Vol 1, No 2 (2014): JULI
Publisher : Sekolah Tinggi Manajemen Transportasi (STMT) Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25292/j.mtl.v1i2.11

Abstract

Manajemen angkutan Lebaran atau Idul Fitri selalu dihadapkan pada persoalan yang sama, tingginya pengguna jalan dalam waktu yang hampir bersamaan bahkan secara serempak menuju beberapa tempat tujuan. Hal tersebut berakibat pada kepadatan, keamanan, kenyamanan, dan keselamatan pengguna jalan. Penelitian kualitatif ini dilakukan secara deskriptif melalui metode analisis isi dengan teori efektivitas dan teori manajemen transportasi. Hasil yang diperoleh terjadi distorsi pada praktik yang terjadi selama ini, baik dari sisi manajemen transportasi maupun dari sisi kepentingan publik yang terkait dengan pelanggaran hak-hak konsumen pengguna angkutan umum, di antaranya pelanggaran tarif batas atas oleh operator.
SOFT SYSTEMS METHODOLOGY PADA PENGEMBANGAN BANDAR UDARA PROVINSI SULAWESI BARAT Ricardianto, Prasadja; Rafi, Salahudin; Rifni, Muhammad
JURNAL MANAJEMEN TRANSPORTASI & LOGISTIK Vol 4, No 2 (2017): JULI
Publisher : Sekolah Tinggi Manajemen Transportasi (STMT) Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25292/j.mtl.v4i2.77

Abstract

The purpose of the study is to identify airport development plan towards Public Transport Policy based on Airport Development Blue Print with Soft System Methodology (SSM) in West Sulawesi Province. The study is qualitative by applying Soft System Methodology (SSM) with root definition component, constructing images known as rich picture and CATWOE six-element analysis. The data is collected by focus group discussions and in-depth interviews using purposive sampling technique. The results show airport development concept based on seven stages of Transport Public Transport Policy on Soft System Methodology (SSM) basis.
KEPUASAN PENGGUNA JASA TRANSPORTASI UNTUK MENINGKATKAN LOYALITAS Saribanon, Euis; Sitanggang, Rohana; Amrizal, Amrizal
JURNAL MANAJEMEN TRANSPORTASI & LOGISTIK Vol 3, No 3 (2016): NOVEMBER
Publisher : Sekolah Tinggi Manajemen Transportasi (STMT) Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25292/j.mtl.v3i3.81

Abstract

This study aims to analyze and describe the direct and indirect effects between service quality and ticket fare through customer satisfaction to achieve customer loyalty of Perum DAMRI Land Transport service at central office /Prime Pull Perum Damri in Jakarta. The population is Perum DAMRI customers who have used the services of Perum DAMRI several times for several destinations. While the sample is Perum DAMRI customers in the Region of DKI Jakarta of 125 respondents, using purposive sampling. The analysis used in this research is Path Analysis Method. The calculations indicate that the variables of service quality to customer satisfaction is significant. Based on calculations, it is indicated that the ticket fare variable to consumer satisfaction is significant. Consumer satisfaction can be an intervening variable between service quality and loyalty of consumers. Consumer satisfaction can be an intervening variable between the ticket fare to the customers’ loyalty. Based on the test results, the variable of consumer satisfaction on customer loyalty is significant, Adjusted R Square (R2) of 0.981 shows that 98.1 % of the variance or consumer loyalty is determined by the independent variables and intervening variables in the regression equation
KUALITAS PELAYANAN COMMUTER LINE SERVICE QUALITY OF COMMUTER LINE Saidah, Deslida
JURNAL MANAJEMEN TRANSPORTASI & LOGISTIK Vol 4, No 1 (2017): MARET
Publisher : Sekolah Tinggi Manajemen Transportasi (STMT) Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25292/j.mtl.v4i1.149

Abstract

The increase in number of passengers is influenced by schedule, price, and improved infrastructure and facilities. The study aims to identify the effect of new schedule and price on service quality.  The study used non probability sampling method to acquire data from passengers. Regression was used to analyze the data collected. Hypothesis test show coesfficient of schedule towards service quality is 0.568 while tariff affects service quality with a coefficient of 0.535. The study suggests improvement on scheduling and tariff. 
Study on The Cause of Stock Out of Logistic Installation in Harapan Kita Hospital Hidayat, Didiet Rachmat; Simarmata, Juliater; Togas, Nelson Len
JURNAL MANAJEMEN TRANSPORTASI & LOGISTIK Vol 2, No 1 (2015): MARET
Publisher : Sekolah Tinggi Manajemen Transportasi (STMT) Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25292/j.mtl.v2i1.134

Abstract

RSAB Harapan Kita has a logistic installation as the facility of goods storage and supply, especially medical stuff (medicines) as well as non-medical ones. The focus in this research is the cause of stock out of that hospital’s non-medical stuff. Meanwhile, to analyze thedata the author uses ishbone analysis which is also known as cause-effect analysis. The result shows ive factors causing the stock out in the installation (warehouse): the irst in the process of procurement contributing 33%, the second in the implementation of SOP contributing 27%, the third in training contributing 20%, the fourth in the coordination contributing 13%, and the last in the budget contributing 7%.
PASSENGER SATISFACTION ON THE SERVICES PROVIDED BY HALIM PERDANA KUSUMA AIRPORT JAKARTA IN 2014 Andri, Andri; Kosasih, Suparwan Cecep; Haryono, Haryono
JURNAL MANAJEMEN TRANSPORTASI & LOGISTIK Vol 2, No 2 (2015): JULI
Publisher : Sekolah Tinggi Manajemen Transportasi (STMT) Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25292/j.mtl.v2i2.122

Abstract

Halim Perdana Kusuma International Airport is integrated with the development of National Economic Zones, which is included in the implementation of Master Plan for the Acceleration and Expansion of Indonesian Economic Development in Java and Sumatra islands. The operation of Halim Perdana Kusuma Airport is expected to become a locomotive for the economy of its surrounding regions because its presence will encourage the emergence of new centers of growth and economic activities. The operation of Halim Perdana Kusuma airport signifies the seriousness of the Indonesian government in preparing the accelerated development of national connectivity and supporting infrastructures in order to support the trade connectivity and it is projected to be national and regional aviation hub. Service is an act, performance appearance, intangible and it quickly disappears, which can only be consumed but can not be held, where customers can participate more actively in the process of consuming it. Assessment by customers on the performance of service providers will greatly influence the passenger satisfacti. If the passengers with a high level of importance or expectations find the airport performance comparable with their hope, thus it gives satisfaction to the passengers. Passenger satisfaction will have a positive impact on the airport, by which the airport sales volume will likely increase if the passengers past experience as well as its word of mouth are positive.
SISTEM ANGKUTAN MULTIMODA DALAM MENDUKUNG EFISIENSI BIAYA LOGISTIK DI INDONESIA Wibowo, Wahyu; Chairuddin, Irwan
JURNAL MANAJEMEN TRANSPORTASI & LOGISTIK Vol 4, No 1 (2017): MARET
Publisher : Sekolah Tinggi Manajemen Transportasi (STMT) Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25292/j.mtl.v4i1.48

Abstract

The purpose of this study is to obtain information from businessmen about how far multimoda transportation system that is applied during this time can affect the efficiency of existing logistics costs and what constraints that affect the implementation of the multimoda freight transportation system. The role of multimoda transport is growing very fast in recent decades which are in line with the growth in demand for goods consumed by society and production machines. The movement of goods is keep on increasing that requires an efficient transportation and can be executed quickly, so a system is very needed thatis called multimoda. This system is believed to reduce logistics costs, knowing that the Indonesia logistical index is still below compared to other countries in Asean, that is 24% of the GNP. The research found out that the Multimoda Transportation System has a strong relation with the Logistics Cost Efficiency of r = 0.89 and the regression relationships form Y = -0809 + 1:12 X + e, X = MultimodaTransport System and Y = Logistics Efficiency Costs. The influence of Multimoda System on Logistics Costs in the opinion of the respondents is 80%, assuming other factors are not observed

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