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Influence of Service Quality and Trust in Customer Satisfaction of Mobile Banking Users Yuni Fahmi Pratiwi; Yuliniar; Dahlia Pinem
Journal of Economics, Business, and Government Challenges Vol. 5 No. 01 (2022): Journal of Economics, Business, and Government Challenges [JoEBGC]
Publisher : Faculty of Economics and Bussiness, UPN "Veteran" Jawa Timur

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33005/ebgc.v5i1.213

Abstract

This research is a quantitative study entitled "The Influence of Service Quality and Trust on Customer Satisfaction of users Mobile Banking at Bank BCA". This research is useful for knowing, analyzing and proving the effect of service quality and trust on customer satisfaction. The problem from this research is the use of transactions mobile banking which ranks first compared to other conventional banks, but this is not in line with the increasing number of complaints from BCA bank customers every year. This is also not commensurate with the vision and mission of Bank BCA which always strives to improve quality services and maintain customer trust and expectations and desires. This study uses a sample of users mobile banking BCA Bank in Jakarta where researchers use technical techniques non- probability sampling, namely purposive sampling as much as 70 respondents. Data collection is done through google form by distributing it through social media (WhatsApp, Line, Instagram, and Facebook). In the analysis using multiple regression techniques with descriptive analysis methods and inferential analysis and data processing using IBM SPSS Statistic v.25 with a significant level of 10% (0.1). The test results obtained (1) individual service quality has a significant effect on customer satisfaction (2) individual trust does not have a significant effect on customer satisfaction (3) service quality and trust jointly have a significant effect on customer satisfaction. Customer satisfaction is influenced by 58.2% by service quality and trust
Determinan Nilai Perusahaan Pada Perusahaan Makanan Dan Minuman Di Bursa Efek Indonesia Maldina, Sylma Izzati; Nawir, Jubaedah; Pinem, Dahlia Br
Jurnal Manajemen dan Inovasi (MANOVA) Vol. 4 No. 2 (2021): Juli
Publisher : Management Department, Faculty of Islamic Economics and Business, Universitas Islam Negeri Sunan Ampel Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15642/manova.v4i2.578

Abstract

By using a quantitative study, this research aims to determine the effect of Liquidity, Leverage, and Profitability on Firm Value. This research used food and beverage companies on the Indonesia Stock Exchange for the 2016-2019 period as a population and all companies listed in same sector with an observation period of four years as a sample because the sample technique used is a saturated sample, so that all 30 companies are obtained for the 2016-2019 period as a sample data. This research is tested through E-Views 11 using Panel Data Regression Analysis Method with a significance level of 5%. The results of this study are there is no significant effect between Liquidity and Firm Value, there is a significant positive effect between Leverage and Firm Value, there is a significant positive effect between Profitability and Firm Value.
PENGARUH PERSISTENSI LABA DAN LEVERAGE TERHADAP EARNING RESPONSE COEFFICIENT Gurusinga, Jessica Jiley; Pinem, Dahlia Br
EQUITY Vol 19 No 1 (2016): EQUITY
Publisher : Department of Accounting, Faculty of Economics and Business, Universitas Pembangunan Nasional Veteran Jakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (452.965 KB) | DOI: 10.34209/equ.v19i1.473

Abstract

This study is to conducted to examine the effect of variable earning persistence and leverage toward earning response coefficient. This study used 15 manufacturing companies belonging goodand food industry are listed in the Indonesia Stock Exchange in 2011-2013. The sampling technique used in this research was purposive sampling, based on criteria, there are 35 companies and tested with multiple regression analysis. The type of data used is secondary data obtained from www.idx.co.id and yahoo.finance.com and hypothesis test using t-statistic and f-statistic with significance level of 5%. These results indicate that the effect is not significant earnings persistence and leverage significant effect. The resulted of examinations can be used as basic information for investors before do the injections. Based on this study it can be delivered to the investor Indonesia Stock Exchange (BEI) to pay attention to other factors in response to the earnings announcement on the company's stock market analysis.
PENGARUH LIKUIDITAS DAN STRUKTUR MODAL TERHADAP NILAI PERUSAHAAN DENGAN PROFITABILITAS SEBAGAI VARIABEL INTERVENING PADA PERUSAHAAN YANG TERDAFTAR DI BURSA EFEK INDONESIA Hera, Maria Dominika Edo; Pinem, Dahlia Br
EQUITY Vol 20 No 1 (2017): EQUITY
Publisher : Department of Accounting, Faculty of Economics and Business, Universitas Pembangunan Nasional Veteran Jakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (201.231 KB) | DOI: 10.34209/equ.v20i1.486

Abstract

The purpose of this study was to examine the effect of liquidity and capital structure on firm value with profitability as intervening variable. The population in this study is the consumer goods sector companies listed in the Indonesia Stock Exchange from 2013-2016. Sampling technique using purposive sampling method, with samples produced as many as 20 companies from 37 companies of consumer goods sector. This hypothesis testing uses Path Analysis with E-Views 9.0 and a significance level of 5%. Test results of the testing showed that (1) liquidity has a significant effect on profitability with significance level 0,0192 < 0,05. (2) capital structure has a significant effect on profitability with a significance level of 0.0003 < 0,05. (3) liquidity has no effect on firm value because of the significance level of 0.09982> 0.05. (4) capital structure has a significant effect on firm value with significance level 0,0000 < 0,05. (5) profitability has a significant effect on firm value with significance level of 0.0001 < 0,05. (6) liquidity and capital structure has no effect on firm value through profitability because the indirect influence of both variables is smaller than direct influence.
Faktor-Faktor Yang Mempengaruhi Keputusan Investasi ESG (Environmental, Social, And Governance) Ahmadin, Ahmadin; Pinem, Dahlia; Bahtiar, Dandi; Hanika, Ita Musfirowati; Sofyan, Hady; Jejen, Atep
Innovative: Journal Of Social Science Research Vol. 3 No. 5 (2023): Innovative: Journal of Social Science Research
Publisher : Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Penelitian ini bertujuan untuk mengungkap faktor-faktor yang memengaruhi keputusan investasi ESG (Environmental, Social, and Governance) di pasar modal. Penelitian ini merinci faktor-faktor kunci yang mempengaruhi keputusan investasi ESG, termasuk respons perusahaan terhadap isu-isu ESG, peran pemegang saham, regulasi, dan faktor internal perusahaan. Metode penelitian yang diusulkan adalah metode survei, yang melibatkan pengumpulan data dari investor melalui kuesioner yang dirancang khusus. Dengan demikian, penelitian ini akan memberikan wawasan yang lebih dalam tentang preferensi, pengetahuan, dan hambatan yang memengaruhi keputusan investasi ESG para investor. Dengan pemahaman yang lebih mendalam tentang faktor-faktor yang memengaruhi keputusan investasi ESG, para investor dapat membuat keputusan yang lebih terinformasi dan berdampak positif pada dunia sekitarnya. Selain itu, perusahaan-perusahaan yang transparan dan peduli ESG diharapkan dapat menarik minat investor yang mencari investasi yang sejalan dengan nilai-nilai berkelanjutan.  Dalam kesimpulan ini, kita dapat menekankan bahwa faktor-faktor ESG, termasuk lingkungan, sosial, dan tata kelola perusahaan, memiliki dampak signifikan dalam pengambilan keputusan investasi. Keputusan investasi ESG tidak hanya menciptakan dampak positif pada masyarakat dan lingkungan, tetapi juga dapat menghasilkan Return on Investment (ROI) yang lebih baik dalam jangka panjang.
Analysis of Financial Distress, Profitability, Liquidity, Leverage on Share Prices of Manufacturing Companies Listed on the IDX Dahlia Pinem; Marlina Tanjung; Anggi Angga Resti
Jurnal Multidisiplin Madani Vol. 3 No. 9 (2023): September, 2023
Publisher : PT FORMOSA CENDEKIA GLOBAL

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55927/mudima.v3i9.5874

Abstract

The aim of this research is to determine the influence of the variables Financial distress, profitability, liquidity and Leverage on Manufacturing stock returns on the IDX in 2020-2021, in the phenomenon there are differences between real data and theory as well as research gaps that exist in previous research. The sampling method uses a purposive sampling method. The analysis technique used in this research uses Eviews Panel Data Regression Analysis version 12 and a significance level of 5% and in selecting the model the Chow test, Hausman test and Lagrange Multiplier test are used, which is better. The research results show that financial distress calculated using the Taffler model has a significant influence on stock returns with a significance value of 0.0022. Meanwhile, Profitability, Liquidity, Leverage have no effect and are not significant on stock returns
Analysis of Profitability, Activity, and Interest Rates on Dividend Policy in Non-Cyclical Consumer Sector Auliarrahman, Hasya Difa; Pinem, Dahlia
Jurnal Multidisiplin Madani Vol. 4 No. 1 (2024): January, 2024
Publisher : PT FORMOSA CENDEKIA GLOBAL

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55927/mudima.v4i1.7739

Abstract

Dividend policy is a company's decision regarding whether profits earned will be distributed to investors as dividends or kept as retained earnings to fund future company investments. Factors that influence dividend policy can be internal and external factors of the company. The aim of carrying out this research is to determine the influence of profitability, activity and interest rates on dividend policy in non-cyclical consumer sector companies in Indonesia. The sampling technique used was purposive sampling which was based on criteria, resulting in 26 non-cyclical consumer companies listed on the Indonesia Stock Exchange (IDX) for the 2018-2022 period. The analysis technique used in this research is panel data regression analysis as hypothesis testing with a significance level of 5% (0.05) and uses the help of Eviews 12 software in its processing. Based on the results of data processing, this research shows that profitability has no significant on dividend policy, activity has no significant on dividend policy, and interest rates have a significant negative on dividend policy. The results of this research show that external monetary aspects, namely interest rates, influence dividend policy in the non-cyclical consumer sector more than internal aspects of the company
Stock Transformation: Understanding the Impact of Stock Split on Company Performance in Indonesia Stock Exchange through Before and After Comparative Analysis Jayanti, Vira Ardhia Pramesthi; Pinem, Dahlia
Jurnal Multidisiplin Madani Vol. 4 No. 2 (2024): February, 2024
Publisher : PT FORMOSA CENDEKIA GLOBAL

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55927/mudima.v4i2.7787

Abstract

The study delves into the differences in stock price, trading volume activity, and security return variability of stock splits policy, which is a corporate action where companies increase the number of outstanding shares while reducing their nominal value. This quantitative study analyzed 66 companies listed on the Indonesia Stock Exchange that underwent a stock split between 2017-2022. This research employs the Wilcoxon Signed Rank Test through SPSS 28 to explore the transformation in stock prices, trading volume activity, and security return variability before and after stock splits. The study presents significant findings: (1) there are noticeable differences in stock prices before and after stock splits, (2) trading volume shows variations before and after the corporate event, and (3) there are notable disparities in security return variability before and after stock splits. This study provides valuable insights for investors, analysts, and corporate strategists by examining the complex dynamics of stock splits and their impact on stock prices, trading activity, and security returns
Analysis Of Dividend Policy in Companies Listed on The Indonesia Stock Exchange Pinem, Dahlia Br; M, Bernadin Dwi; Miftah, Munasiron; Tanjung, Marlina; Ariani, Nani
JPPI (Jurnal Penelitian Pendidikan Indonesia) Vol. 9 No. 4 (2023): JPPI (Jurnal Penelitian Pendidikan Indonesia)
Publisher : Indonesian Institute for Counseling, Education and Theraphy (IICET)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29210/020232335

Abstract

The research objective is to analyze the effect of liquidity, leverage, and profitability on a dividend policy. The objects used are companies listed on the Indonesia Stock Exchange in 2018-2020. The sampling technique used is purposive sampling. Based on the predetermined criteria, the sample obtained was 117 companies in the observation period for three years, thus in this study using 351 sample data were obtained. The dependent variable is dividend policy using the Dividend Payout Ratio (DPR), instead, the independent variable includes liquidity using the Current Ratio (CR), leverage measurements using the Debt-to-Equity Ratio (DER), and also profitability using Return on Equity (roe). The data in the study was then analyzed using the data regression analysis panel assisted by the E-Views 12 program which has a significance level of 5%. The results have shown that (1) liquidity does not affect dividend policy, (2) leverage has an effect on dividend policy, and (3) profitability has an influence on dividend policy.
Analysis of Financial Literacy, Financial Technology, and Lifestyle on Financial Behavior of Generation Z in Pulo Village Azhima, Zoya Azrin; Pinem, Dahlia
Formosa Journal of Sustainable Research Vol. 3 No. 1 (2024): January, 2024
Publisher : PT FORMOSA CENDEKIA GLOBAL

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55927/fjsr.v3i1.7729

Abstract

This research is included in quantitative research to find out the influence of financial literacy, financial technology, and lifestyle on the financial behavior of Generation Z in Pulo Village. Generation Z in Pulo Village was chosen as the object in this research with a total population of 547 Generation Z. The sampling technique in this research used probability sampling and the sample selection in this research used simple random sampling. A total of 180 students were selected from all RWs. Data collection was carried out by distributing questionnaires via Google Forms and analyzed using Partial Least Square (PLS). This research obtained the results of (1) financial literacy has a positive effect on the financial behavior of Generation Z in Pulo Village, (2) financial technology has a positive effect on the financial behavior of Generation Z in Pulo Village, (3) lifestyle has a positive effect on financial behavior of Generation Z in Pulo Village