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All Journal Jurnal Penelitian Saintek Teika JSI: Jurnal Sistem Informasi (E-Journal) JUTI: Jurnal Ilmiah Teknologi Informasi Jurnal Ilmu Komputer dan Agri-Informatika Jurnal Edukasi dan Penelitian Informatika (JEPIN) Jurnas Nasional Teknologi dan Sistem Informasi Annual Research Seminar ANDHARUPA Sistemasi: Jurnal Sistem Informasi Information System for Educators and Professionals : Journal of Information System Syntax Literate: Jurnal Ilmiah Indonesia JOURNAL OF APPLIED INFORMATICS AND COMPUTING SELAPARANG: Jurnal Pengabdian Masyarakat Berkemajuan METHOMIKA: Jurnal Manajemen Informatika & Komputerisasi Akuntansi Halaman Olahraga Nusantara : Jurnal Ilmu Keolahragaan Jurnal ULTIMA InfoSys Jurnal Teknologi Sistem Informasi dan Aplikasi Jurnal Ilmiah Media Sisfo JURIKOM (Jurnal Riset Komputer) JURTEKSI Seminar Nasional Keperawatan JOISIE (Journal Of Information Systems And Informatics Engineering) JUSIM (Jurnal Sistem Informasi Musirawas) Jurnal Teknologi Komputer dan Sistem Informasi Jurnal Teknologi Dan Sistem Informasi Bisnis Jurnal Teknologi Informasi, Komputer, dan Aplikasinya (JTIKA ) JOURNAL OF INFORMATION SYSTEM RESEARCH (JOSH) Sriwijaya Journal of Informatics and Applications REKA ELKOMIKA: Jurnal Pengabdian kepada Masyarakat KLIK: Kajian Ilmiah Informatika dan Komputer Konstelasi: Konvergensi Teknologi dan Sistem Informasi Jurnal Algoritma SmartComp Jurnal Medika: Medika The Indonesian Journal of Computer Science JTKSI (Jurnal Teknologi Komputer dan Sistem Informasi) Jurnal Komtika (Komputasi dan Informatika)
Oktadini, Nabila Rizky
Universitas Sriwijaya
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Analisis Faktor Kepuasan Pengguna pada Aplikasi Transportasi Online: Pengukuran dengan Metode EUCS dan UTAUT (Studi Kasus: Aplikasi Mobile Maxim) Anggraini, Nadia; Kurniawan, Dedy; Wedhasmara, Ari; Oktadini, Nabila Rizky; Sevtiyuni, Putri Eka; Rifai, Ahmad
Jurnal Teknologi Sistem Informasi dan Aplikasi Vol. 7 No. 1 (2024): Jurnal Teknologi Sistem Informasi dan Aplikasi
Publisher : Program Studi Teknik Informatika Universitas Pamulang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32493/jtsi.v7i1.36292

Abstract

One of the famous online transportation mobile applications in Indonesia is Maxim. The Maxim mobile application itself has been downloaded by 50 million users and has 1.94 million active application users in the world per week. Based on this data, an application retention rate of 3.88% per week was obtained. It can be said that the application retention rate is still low. One of the reasons for a low retention rate or a decrease in the number of loyal users is poor user experience. Therefore, analysis is needed using a user experience approach, so the user satisfaction model is an appropriate approach. This research aims to analyze user satisfaction factors for online transportation mobile applications with the adoption of the EUCS and UTAUT models. The use of this model includes the variables content, accuracy, format, ease of use, timeliness, and user satisfaction in the EUCS model with the variable performance expectancy, effort expectancy, social influence, facilitating conditions, and behavioral intention contained in the UTAUT model. The data obtained was analyzed using the PLS-SEM technique using the SmartPLS 4 application. The results of this study stated that the variables of content, ease of use, and timeliness had a significant effect on user satisfaction, while accuracy and format had no significant effect. In addition, the variables performance expectancy, effort expectancy, and social influence have a significant effect on behavioral intention, while facilitating conditions show no significant influence on behavioral intention.
Analisis Kepuasan Pengguna Aplikasi Netflix Mobile di Kota Palembang Menggunakan Metode End User Computing Satisfaction (EUCS) M, Nys Marliza Tiara; Oktadini, Nabila Rizky; Putra, Pacu; Sevtiyuni, Putri Eka; Meiriza, Allsela
Jurnal Teknologi Sistem Informasi dan Aplikasi Vol. 7 No. 1 (2024): Jurnal Teknologi Sistem Informasi dan Aplikasi
Publisher : Program Studi Teknik Informatika Universitas Pamulang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32493/jtsi.v7i1.37833

Abstract

Netflix is a movie streaming media platform that has been used by millions of internet users around the world, including in Indonesia. However, based on user reviews on the Play Store, there are still many users who give poor ratings to the Netflix Mobile application, causing a decrease in rating from 4.3 to 3.8. The purpose of this study is to determine how satisfied users are with the Netflix Mobile application using the End User Computing Satisfaction (EUCS) method with five variables, namely Content, Accuracy, Format, Ease of Use and Timeliness, then the results of the study can later be used as a priority for improvement so that the rating goes up and can be an evaluation material for improving the Netflix Mobile application in the future. Likert scale measurements and questionnaires were used to obtain data for this study, the analysis results of this study show that the variable that has the lowest satisfaction with a value of 74.85% is the Accuracy variable. Therefore, the Netflix Mobile application needs to develop the accuracy of its application performance system in order to minimize errors and always present correct and accurate film information.
Analisis User Experience Pada Aplikasi Mobile Alfagift dengan Menggunakan Metode Heart Metrics Mulyadi, Mulyadi; Meiriza, Allsela; Oktadini, Nabila Rizky; Putra, Pacu; Sevtiyuni, Putri Eka
Journal of Information System Research (JOSH) Vol 5 No 3 (2024): April 2024
Publisher : Forum Kerjasama Pendidikan Tinggi (FKPT)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47065/josh.v5i3.4993

Abstract

Alfagift is a mobile-based application launched in 2015 by alfamart. Alfagift mobile application has 6 interesting features in the form of making it easier for users to get various benefits provided by the Alfagift application. The six features in question include Offer (Promo), Voucher, Catalogue, Messages, Store Locator, and Contact Us. As a loyal alfamart customer, you must have this application to get the benefits that have been provided. Plus, using the Alfagift application will get various other benefits. There are problems such as frequent failed transactions, no information about expiration dates , applications often experience technical problems such as bugs and not all people can use it because the interface is too complex. The purpose of the study is to analyse the user experience of Alfagift users in the form of 5 variables in Heart Metrics and suggest improvements for the Alfagift application in the future so that it becomes a better application. This study used 100 people in Palembang city, based on the answers from respondents, the results of 5 different variables were obtained in the form of Happiness getting a percentage of 73.13%, Engagement getting a percentage of 77.2%, Adoption getting a percentage of 76.8%, Retention getting a percentage of 72.93%, Task success getting a percentage of 76.26%, and overall getting a percentage of 75.26% so that it can be stated that the alfagift application is classified as good.
Analisis Komparasi User Experience Pada Aplikasi OVO dan DANA dengan Metode User Experience Questionnaire Adawiyah, Rabiatul; Oktadini, Nabila Rizky
Journal of Information System Research (JOSH) Vol 5 No 3 (2024): April 2024
Publisher : Forum Kerjasama Pendidikan Tinggi (FKPT)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47065/josh.v5i3.5098

Abstract

The development of digital wallet technology, especially through smartphone platforms such as OVO and DANA, has changed the financial transaction landscape significantly. Both applications function as digital payment tools, but they have differences in features, layout, colors and performance. User experience (UX) is the basis of research because it is a crucial factor in the success of a product or service. By comparing the two applications through UEQ, we can provide valuable insight into the strengths and weaknesses of each platform, as well as provide a broader view of trends and best practices in user experience design in the digital payments industry, and hope to gain a deeper understanding of these aspects. -which aspects influence user satisfaction and how the two compare. The UEQ method will help identify the strengths and weaknesses of each application in terms of attractiveness, efficiency, perspicuity, dependability, stimulation and novelty. Thus, getting more comprehensive insights for application developers and other stakeholders to improve the quality of service and user experience of both applications. The User Experience Questionnaire (UEQ) questionnaire was given to 115 respondents. The results of the UEQ questionnaire on the OVO and DANA applications show positive evaluation aspects given to both applications. The mean value of the OVO application based on the aspects of attractiveness (1.99), efficiency (2.07), dependability (1.77), stimulation (1.79), novelty (1.75) obtained the "Excellent" category, perspicuity aspect (1.91) received the "Good" category. Meanwhile, the mean value obtained by DANA based on the aspects of attractiveness (2.10), perspicuity (2.23), efficiency (1.92), stimulation (1.94), novelty (1.64) obtained the "Excellent" category, the dependability aspect (1.59) obtained the "Good" category.
Penerapan Metode User Centered Design (UCD) Dalam Perancangan System Register BRI Document Management System Arnan, Sefian; Meiriza, Allsela; Oktadini, Nabila Rizky; Putra, Pacu; Sevtiyuni, Putri Eka
Journal of Information System Research (JOSH) Vol 5 No 4 (2024): Juli 2024
Publisher : Forum Kerjasama Pendidikan Tinggi (FKPT)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47065/josh.v5i4.5656

Abstract

This study aims to design a user interface for the Brimen document borrowing/returning registration application by implementing the user centered design (UCD) method at PT. Bank Rakyat Indonesia (Persero), Tbk. Especially the A.rivai Palembang Branch. This destop application design was created because the customer document borrowing/returning registration system in the Brimen division is currently still done manually using an A5 book, this is considered not very effective and efficient because miscommunication often occurs when documents have been borrowed without registering, in addition, searching for the location of customer documents and storing register data still involves Microsoft Excel so that this system is still less flexible when operated by ADK officers or Brimen employees. By optimizing the user interface design, namely the User Interface through an approach using the User Centered Design (UCD) method, it is hoped that the designed application can provide a better user experience and support operational efficiency in managing Brimen customer debtor data archives. There are several phases including understanding the use of the application, analyzing user needs in depth, creating responsive design solutions, and continuous evaluation and testing. By carrying out these phases, researchers can find and solve existing problems and create user interface (UI) designs that respond to user expectations and desires. This test involved 10 users using the System Usability Scale (SUS) questionnaire. The results showed that the Brimen Customer/Debtor Document Register Destop Application obtained an average score of 76.5 on the SUS survey. This value illustrates good user satisfaction and the application design meets user needs. Therefore, the design of this application can provide an optimal experience that better meets user needs.
DESIGNING INTERFACE OF MARKETPLACE BUILD ID MERCHANT ARCHITECT USING TASK-CENTERED SYSTEM DESIGN Ayu, Nabila Riska; Putra, Pacu; Oktadini, Nabila Rizky; Sevtiyuni, Putri Eka; Meiriza, Allsela
JURTEKSI (jurnal Teknologi dan Sistem Informasi) Vol. 9 No. 4 (2023): September 2023
Publisher : Lembaga Penelitian dan Pengabdian Kepada Masyarakat (LPPM) STMIK Royal Kisaran

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33330/jurteksi.v9i4.2658

Abstract

Abstract: The advancement of information technology is progressively exerting significant impact across diverse aspects of life, including business. PT Semen Baturaja Tbk is developing a marketplace platform called Build Id to meet community's needs for high-quality construction materials and services, also aims to enhance company's product sales and brand recognition. A system with quality provides ease of use in order to achieve customer satisfaction. Build Id merchant for architects website requires user-friendly design recommendations to increase the user experience when it gets distributed to the market. To achieve this goal, Task-Centered System Design (TCSD) method is being used to focused the design process. TCSD is a method in Human Computer Interaction (HCI) used to identify task and user requirements. The method consists of 4 stages, namely, identification, user-centered requirements analysis, design through scenarios, and walkthrough evaluation. In this study, identification was carried out by conducting system observations and interviews with Build Id team at Digital Marketing Unit of PT Semen Baturaja Tbk and architect as the prospective system users. The interface design results were evaluated using System Usability Scale (SUS) and received final score of 69.615, indicating that the interface design made using TCSD method is feasible for users to use. Keywords: Interface; System Usability Scale; Task-Centered System Design Abstrak: Perkembangan teknologi informasi kian berpengaruh besar dalam berbagai bidang kehidupan, termasuk di dunia bisnis. PT Semen Baturaja Tbk mengembangkan suatu sistem dalam bentuk marketplace dengan nama Build Id, dengan tujuan untuk memenuhi kebutuhan bahan bangunan dan jasa konstruksi yang berkualitas bagi masyarakat, serta memperluas penjualan produk dan branding merk dari PT Semen Baturaja Tbk ini sendiri. Sistem yang berkualitas memberikan kemudahan dan kenyamanan dalam penggunaannya demi mewujudkan kepuasan pelanggan. Build Id merchant untuk arsitek memerlukan rekomendasi desain atau prototype user interface yang user friendly demi meningkatkan pengalaman pengguna ketika didistribusikan ke pasaran nantinya. Metode Task-Centered System Design (TCSD) digunakan untuk membantu proses perancangan lebih terarah. TCSD adalah metode dalam Human Computer Interaction (HCI) yang digunakan untuk mengidentifikasi kebutuhan task dan pengguna. Metode TCSD terdiri dari 4 tahap yaitu, identification, user-centered requirements analysis, design through scenario, dan walkthrough evaluation. Identifikasi dalam penelitian ini dilakukan dengan observasi dan wawancara bersama tim Build Id dan calon pengguna sistem yaitu arsitek. Hasil dari rancangan interface kemudian dievaluasi menggunakan System Usability Scale (SUS) dengan hasil skor akhir 69,615, menunjukkan rancangan interface yang dibuat dengan metode TCSD ini layak untuk digunakan pengguna. Kata kunci: Interface; System Usability Scale; Task-Centered System Design
Analysis of User Experience on the MyPertamina Application using User Experience Questionnaire Method Ramadhan, Muhammad Gilang; Oktadini, Nabila Rizky; Putra, Pacu; Sevtiyuni, Putri Eka; Meiriza, Allsela
Jurnal Komtika (Komputasi dan Informatika) Vol 7 No 2 (2023)
Publisher : Universitas Muhammadiyah Magelang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31603/komtika.v7i2.10467

Abstract

MyPertamina is an application launched by PT Pertamina (Persero) in 2017. Although the MyPertamina application has many programs that should be able to facilitate the community but unfortunately the rating of this application is still bad, namely 3.3 on a scale of 5 on Google PlayStore from hundreds of thousands of user reviews both android and ios this application has negative reviews. Thus user experience (UX) analysis is needed. User Experience Questionnaire (UEQ) is the right method in this research. Because this method interacts directly with what users feel when operating the MyPertamina application. There are 6 variables namely attractiveness, stimulation, and novelty that have a value (above average) except perspicuity and dependability (below average), and there is an average scale of three aspects and a value of Pragmatic Quality 1.11 (positive), Hedonic Quality 0.93 (positive), and Attractiveness 1.21 (positive).
Peningkatan literasi digital petani melalui sosialisasi pemanfaatan teknologi digital di Desa Cempaka Ogan Komering Ulu (OKU) Timur Oktadini, Nabila Rizky; Gumay, Naretha Kawadha Pasemah; Marjusalinah, Anna Dwi; Meiriza, Allsela; Lestarini, Dinda; Hardiyanti, Dinna Yunika; Raflesia, Sarifah Putri
SELAPARANG: Jurnal Pengabdian Masyarakat Berkemajuan Vol 9, No 6 (2025): November (In Progress)
Publisher : Universitas Muhammadiyah Mataram

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31764/jpmb.v9i6.34460

Abstract

AbstrakPemanfaatan teknologi digital di sektor pertanian dapat meningkatkan efisiensi dan produktivitas petani. Kegiatan ini bertujuan untuk mensosialisasikan literasi digital dan pengelolaan pengetahuan kepada Kelompok Tani (Poktan) Harapan Kita II di Kecamatan Cempaka Kabupaten Ogan Komering Ulu (OKU) Timur yang berjumlah 29 orang. Adapun petani yang tergabung dalam kelompok tani Harapan Kita II memiliki komoditas pertanian yang beragam seperti padi, tanaman buah seperti pepaya, jambu, dan berbagai jenis sayuran. Pelaksanaan kegiatan pengabdian kepada masyarakat dilaksanakan dengan beberapa tahapan yaitu persiapan, pembuatan materi penyuluhan dan pelatihan, penyuluhan dan pelatihan, pendampingan, serta monitoring dan evaluasi. Hasil kegiatan adalah adanya peningkatan literasi digital petani terkait masalah hama dan penyakit tanaman, yang berimplikasi pada kemampuan mereka dalam mengakses informasi dan berbagi pengetahuan. Diharapkan kegiatan ini dapat terus berlanjut untuk mendukung keberlanjutan pertanian modern. Kata kunci: sosialisasi; literasi digital; pertanian; berbagi pengetahuan. AbstractThe utilization of digital technology in the agricultural sector can enhance farmers’ efficiency and productivity. This activity aims to promote digital literacy and knowledge management among the Harapan Kita II Farmers Group (Poktan) in Cempaka District, Ogan Komering Ulu (OKU) Timur, consisting of 29 members. The farmers in this group cultivate various agricultural commodities such as rice, fruit crops like papaya and guava, as well as a variety of vegetables. The implementation of this community service program was carried out through several stages, including preparation, development of extension and training materials, delivery of extension and training sessions, assistance, and monitoring and evaluation. The results of this activity indicate an improvement in farmers’ digital literacy concerning pest and disease management, which has implications for their ability to access information and share knowledge. It is expected that this program will continue to support the sustainability of modern agriculture. Keywords: socialization; digital literacy; agriculture; knowledge sharing.
Capability Level Assessment of IT Governance in the SIAP KOJA Application Using the COBIT 2019 Framework Widasari, Yesya Najwa; Oktadini, Nabila Rizky
Journal of Applied Informatics and Computing Vol. 9 No. 6 (2025): December 2025
Publisher : Politeknik Negeri Batam

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30871/jaic.v9i6.11433

Abstract

This study assesses the IT governance capability of the SIAP KOJA application at the Jambi City Department of Communication and Informatics (Diskominfo). SIAP KOJA was introduced to strengthen attendance discipline, transparency, and accountability through geofencing and biometric features. Using the COBIT 2019 framework, the assessment aligns IT processes with institutional objectives and focuses on two key processes: APO11 (Manage Quality) and BAI05 (Manage Organizational Change Enablement). Data were collected through a literature review, interviews, observations, and a structured questionnaire based on the COBIT 2019 Process Assessment Model. The sample comprised five personnel from Diskominfo’s Informatics Applications Division, purposively selected for their direct involvement in planning, development, and operations. Results indicate Level 3 (Defined) capability for both APO11 and BAI05 with standards documented. At Level 4, APO11 reached 75.56% (Largely Achieved) and BAI05 reached 76.00% (Largely Achieved). Because these fall below the ≥85% “Fully Achieved” threshold, progression was halted, and the capability level remains Level 3. Limitations in structured measurement and continuous monitoring contribute to a two-level gap from the Level 5 (Optimizing) target. The study recommends formalizing a quality management system with service-level agreements and performance indicators; strengthening outcome-based change management through compliance audits and systematic user feedback; and institutionalizing lessons learned. These improvements are essential for enhancing governance capability, ensuring system reliability, and supporting successful digital transformation in local government.
Co-Authors A.A. Ketut Agung Cahyawan W Afif, Hasnan Ahmad Ardin Fariska Ahmad Rifai Aisyah Filza Aliyah Akbaroka, Leo Ali Bardadi Allsela Meiriza Allsela Meiriza Allsela Meiriza Allsela Meiriza Allsela Meiriza, Allsela Allsela Meriza Alsella Meiriza Alvi Syahrini Utami Amanda, Bella Rizkia Annisa Tri Ning Tyas Apriansyah Putra Ari Wedhasmara Arnan, Sefian Ayu, Nabila Riska Az Zahra, Cindy Putri Bayu Wijaya Putra Buchari, Muhammad Ali Bunga Ayu Ferdiyanti Danar Feriano Dedy Kurniawan Deni Lidianti Dian Palupi Rini Dinda Lestarini Dinna Yunika Hardiyanti Dwi Rosa Indah Endang Lestari Ruskan Endang Lestari Ruskan Fadhlan Jiwa Hanuraga Faizah, Ovie Nur Fatimah Salsabila Fika Febrika Fiqih Alfito Firda, Hiliah Gilbert Frans Wijaya Gumay, Naretha Kawadha Pasemah Gusti Barata Helmalia Sandy Idpal, Idpal Indriani, Arizanti Randa Irmawati Irmawati Jefven Fernando Larasati, Salsabila Letty Latifani Arifah M Ferlian Sijadah M Rudi Sanjaya M, Nys Marliza Tiara Mahendra, Calvin Marjusalinah, Anna Dwi Mastura Diana Marieska Maulida, Mutia Nadra Meiriza, Viola Meitiana Audya Muhamad Edric Rasyid Muhammad Aidil Fitri Syah Muhammad Ali Buchari Muhammad Ihsan Muhammad Ihsan Muhammad Rizkiansyah Muklis Febriadi Mulyadi Mulyadi Nabila Riska Ayu Nadia Anggraini Neza Purnamasari Novi Yusliani Pacu Putra Padlefi, Muhamad Riza Putri Eka Sevtiyuni Putri Eka Sevtiyuni Putri Eka Sevtiyuni Putri Eka Sevtiyuni Putri Eka Sevtiyuni Putri Eka Sevtiyuni Putri Eka Sevtyuni Putri, Nyayu Dwi Tarisa Rabiatul Adawiyah Rahma, Syabilla Mutia Ramadhan, Kumara Aditya Ramadhan, Muhammad Gilang Rani Mardiah Rezeki, Yunika Tri Riska Yunita Rizka Rahmadhani Rugaiyah Balqis Sakinah Sakinah Saputri, Sonia Dwi Sarifah Putri Raflesia, Sarifah Putri Sevtiyuni, Putri Eka Silvia, Nyimas Simarmata, Ruth Helen Sukemi Sukemi Supriyanto, Anatasya Clara Susanti, Helen Wahyudi, Muhammad Iqbal Widasari, Yesya Najwa Yunita Yunita Yunita Yunita Yunita Yunita Zaki Nugraha Muhammad