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The Dynamics of Local Government Crisis Communication in the Post-Truth Era: A Case Study of The Land and Building Tax Increase Controversy in Cirebon City Sulistiyo, Heru; Alamsyah, Kamal
Publica: Jurnal Pemikiran Administrasi Negara Vol. 18 No. 1 (2026): Publica
Publisher : Department of Public Administration

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15575/jpan.v18i1.51729

Abstract

This study analyzes the dynamics of public policy communication in the post-truth era, using the case study of the Land and Building Tax (PBB) increase controversy in Cirebon City in 2024. This study aims to identify government communication strategies, explore the role of media and disinformation, and uncover new findings related to the adaptation of government communication amidst the crisis. A qualitative-descriptive approach was used, using critical discourse analysis techniques for policy documents, online media coverage, and official government statements. Key findings indicate that the government's communication strategy was initially reactive and tended to use a one-way model (Public Information and Two-Way Asymmetrical), which was ineffective in dampening public sentiment. However, public pressure forced the government to reactively shift to a two-way symmetrical communication model, which was realized through the revocation of the Mayoral Regulation (Perwali). This shift occurred not as a proactive choice, but rather as a defensive response to the crisis triggered by the post-truth environment. This report recommends that the government adopt a more proactive and adaptive communication model from the outset to prevent crisis escalation and build sustainable public trust.
Policy Implementation Model for the Management of Low-Cost Rental Apartments (Rusunawa) in Bandung City Rohman, Saepul; Alamsyah, Kamal; Bustomi, Thomas
ENDLESS: INTERNATIONAL JOURNAL OF FUTURE STUDIES Vol. 9 No. 1 (2026): ENDLESS: International Journal of Future Studies
Publisher : Global Writing Academica Researching & Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54783/endlessjournal.v9i1.379

Abstract

The main problem of this research centers on the existence of a serious and multidimensional implementation deficit in the management of Low-Cost Rental Apartments (Rusunawa) in Bandung City. This study employs a descriptive research method with a qualitative approach. Data were collected through field observations at strategic locations such as the Cingised, Rancacili, and Sadang Serang Rusunawa complexes, as well as through in-depth interviews with stakeholders from the Housing and Settlement Area Agency (Dinas Perumahan dan Kawasan Permukiman/DPKP) and the Rusunawa Technical Implementation Unit (UPTD) of Bandung City. The findings reveal that the implementation of Rusunawa management policies in Bandung City has not yet been optimal due to weak inter-agency coordination and limited managerial capacity within the implementing organizations. Resource-related factors, particularly the shortage of civil servants and the reactive nature of maintenance budgeting, constitute major obstacles in maintaining the quality of public services. In addition, the study finds that the implementers’ disposition and policy communication variables have not been effective in fostering voluntary compliance among residents, especially in adhering to occupancy duration regulations and administrative requirements. As a solution, this research proposes a policy implementation strengthening model based on service digitalization (Smart Rusunawa) and social engineering to ensure the sustainability of Rusunawa as humane and equitable transitional housing.
IMPLEMENTASI KEBIJAKAN DETEKSI DINI PELAYANAN DASAR MASYARAKAT DI KOTA BEKASI Kamal Alamsyah; Taufiq Rachmat Hidayat; Thomas Bustomi
Khazanah Multidisiplin Vol. 1 No. 2 (2020): Khazanah Multidisiplin Vol 1, No 2 November (2020)
Publisher : UIN Sunan Gunung Djati Bandung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15575/km.v1i2.10312

Abstract

Permasalahan pokok dalam penelitian ini adalah Implementasi Kebijakan Deteksi Dini Pelayanan Dasar Masyarakat di Kota Bekasi dalam implementasinya masih belum dapat terlaksana secara efektif.. Metode penelitian yang digunakan adalah dekriptif analisis, sedangkan jenis pendekatan dalam penelitian ini adalah kualitatif dengan menggunakan pendekatan strategi studi kasus. Metode kualitatif dipilih dengan pertimbangan bahwa metode ini diharapkan dapat diperoleh data yang sebenar-benarnya dan mampu mengkaji masalah penelitian secara mendalam sehingga dapat diperoleh hasil yang diharapkan. Penggunaan metode penelitian kualitatif ini dirasakan sangat tepat dalam studi ilmu administrasi publik, terutama penelitian yang mencoba untuk mengkaji dan memahami suatu masyarakat. Berdasarkan hasil penelitian dan pembahasan faktor-faktor Implementasi Kebijakan Deteksi Dini Pelayana Dasar Masyarakat di Kota Bekasi belum berjalan secara efektif, dan ketidakefektifan ini menganggu kepada tingkat pelayanan masyarakat yang prima dan berkualitas di Kota Bekasi. Terdapat beberapa hal yang menyebabkan Implementasi Kebijakan Deteksi Dini Pelayana Dasar Masyarakat di Kota Bekasi belum berjalan secara efektif, antara lain oleh faktor content of policy berkaitan dengan parameter resources commited (sumber-sumber daya yang digunakan), dan juga faktor contex of implementation berkaitan dengan parameter institution and rezim characteristic (lembaga dan karakteristik penguasa/pimpinan) sehingga tujuan dari kebijakan Deteksi Dini Pelayanan Dasar di Kota Bekasi belum dapat berjalan sesua harapan pemerintah dan masyarakat