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All Journal Sehat Rakyat: Jurnal Kesehatan Masyarakat Komunita: Jurnal Pengabdian dan Pemberdayaan Masyarakat Antigen: Jurnal Kesehatan Masyarakat dan Ilmu Gizi Vitamin: Jurnal Ilmu Kesehatan Umum Sujud: Jurnal Agama, Sosial dan Budaya
Abul A’la Al Maududi
Universitas Muhammadiyah Jakarta
Religion Humanities Decision Sciences, Operations Research & Management Dentistry Economics, Econometrics & Finance Environmental Science Health Professions Law, Crime, Criminology & Criminal Justice Medicine & Pharmacology Nursing Public Health Social Sciences Veterinary

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Improving The Quality of Public Poly Services At Bintaro Woman and Children Clinic Jagakarsa Fembriya Tenny Utami; Andriyani Andriyani; Suherman; Abul A’la Al Maududi; Fini Fajrini
Sehat Rakyat: Jurnal Kesehatan Masyarakat Vol. 4 No. 3 (2025): Agustus 2025
Publisher : Yayasan Pendidikan Penelitian Pengabdian Algero

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54259/sehatrakyat.v4i3.5457

Abstract

The quality of healthcare services is a crucial factor in improving community well-being. The General Clinic of Bintaro Woman and Children Clinic Jagakarsa must ensure that its service quality meets national standards.To identify strategies for improving the quality of services at the clinic.This study employed a qualitative approach using observation and interviews with seven informants, consisting of three patients, two doctors, and two non-medical staff. Data were analyzed using the Miles & Huberman technique, which includes data reduction, presentation, and conclusion drawing.Compliance with hand hygiene before patient contact was generally good; however, there were instances of negligence after removing personal protective equipment (PPE). PPE use adhered to policy, but glove usage was inconsistent, particularly when handling pediatric patients. Patient identification was carried out through document verification, although reliance on verbal communication alone sometimes reduced accuracy. Patient satisfaction was generally positive regarding registration, procedures, and service specifications, but complaints were raised about long waiting times, high costs, and unfriendly receptionist service.Routine training, policy reinforcement, regular evaluation, and improvements in time efficiency and cost transparency are necessary to enhance service quality and patient satisfaction.
Pendidikan Kesehatan tentang Resusitasi Jantung Paru pada Petugas Kesehatan di Puskesmas Tondano Irnawati Irnawati; Zahrah Maulidia Septimar; Fatoni Fatoni; Abul A’la Al Maududi; Wahyu Ridwan Nugroho
KOMUNITA: Jurnal Pengabdian dan Pemberdayaan Masyarakat Vol 5 No 2 (2026): Mei
Publisher : PELITA NUSA TENGGARA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.60004/komunita.v5i2.983

Abstract

Cardiac arrest is one of the leading causes of death from cardiovascular disease and requires immediate management through high-quality cardiopulmonary resuscitation (CPR) to improve patient survival. Primary healthcare workers at community health centers play a crucial role as frontline providers in delivering the initial response to cardiac arrest cases. However, healthcare workers' knowledge and preparedness regarding CPR algorithms may decline over time without regular training and refresher programs. This community service program aimed to improve healthcare workers' knowledge of cardiopulmonary resuscitation through a health education intervention at Tondano Community Health Center. The program employed a one-group pretest–posttest design involving 31 healthcare workers. The intervention consisted of a pretest, interactive lectures, CPR demonstrations based on the 2020 American Heart Association (AHA) Guidelines, group discussions, and a posttest evaluation. Data were analyzed descriptively, followed by the Wilcoxon Signed-Rank Test. The results showed that the mean knowledge score increased from 39.35 ± 18.28 before the intervention to 54.84 ± 19.19 after the intervention, representing a mean improvement of 15.48 points. Statistical analysis demonstrated a significant difference between the pretest and posttest scores (p < 0.001). Health education was effective in improving healthcare workers' knowledge of cardiopulmonary resuscitation. Therefore, similar educational programs should be conducted regularly as part of continuing professional development to strengthen the emergency response competencies of healthcare workers in primary healthcare facilities.
Co-Authors Adinda Haifa Adisty Puspitasari Andriyani Andriyani Annisa Baharuddin Annisa Rizki Fitriani Endah Khamelia Ery Kustini Fatoni Fatoni Fembriya Tenny Utami Fini Fajrini Irnawati Irnawati Irwinsyah Irwinsyah Julfanih Julfanih Krisna Aditya Lantika Dhia Nareswari Muhammad Miftah Farid Muhammad Rizky Al Fauzan Munaya Fauziah Naura Shafarina Nasution Nayla Jasmine Fadillah Nisrina Alifah Purnamawati, Dewi Rafa Zemy Amalia Raja Tirta Samudra R Rika Purnama Riza Elhanina Ramadhani Rizka Nur Fitriana Rizki Hashym Siti Neza Azmarina Siti Rosdiana Suherman Suherman Suherman Suherman Syaharani Laila Chaerunnisa Tengku Wahyu Ridwan Nugroho Yuni Purwanti Zahrah Maulidia Septimar