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All Journal Journal of Computer Science Advancements Journal of Noesantara Islamic Studies Journal of Selvicoltura Asean International Journal of Educatio Elementaria and Psychologia Research Psychologie, Orientation et Conseil Journal of Loomingulisus ja Innovatsioon Journal of Biomedical and Techno Nanomaterials Journal of Social Entrepreneurship and Creative Technology Journal Markcount Finance Sharia Oikonomia Law Journal Journal of World Future Medicine, Health and Nursing International Journal of Educational Narratives Rechtsnormen: Journal of Law International Journal of Language and Ubiquitous Learning Journal of Social Science Utilizing Technology
Ryan Teo
Republic Polytechnic
Religion Agriculture, Biological Sciences & Forestry Biochemistry, Genetics & Molecular Biology Computer Science & IT Decision Sciences, Operations Research & Management Education Environmental Science Law, Crime, Criminology & Criminal Justice Other

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Journal : journal of social science utilizing technology

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Digital Transformation in Public Services: A Comparative Analysis of the Effectiveness of Single Window Service Policies in Various Regional Governments Aries Purwanto; Muh Irfan Mukhlishin; Mulyaningsih Mulyaningsih; Ryan Teo
Journal of Social Science Utilizing Technology Vol. 4 No. 3 (2026)
Publisher : Yayasan Adra Karima Hubbi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70177/jssut.v4i3.3769

Abstract

Background. Digital transformation in public services has become a critical component in improving government service delivery. One of the most significant innovations in this area is the implementation of Single Window Service (SWS) policies, which aim to streamline public service access by offering citizens a single point of contact for multiple government services. Despite the widespread adoption of SWS policies, their effectiveness varies across different regions, largely due to differences in technological infrastructure, governance structures, and regional support for digital initiatives. Purpose. This study seeks to provide a comparative analysis of the effectiveness of SWS policies in various regional governments, examining the factors that influence their success and identifying the key outcomes of these policies. Method. A mixed-methods approach is employed, combining qualitative interviews with government officials, surveys of citizens, and quantitative performance data to assess service efficiency, citizen satisfaction, and administrative burden reduction. Results. The results show that regions with stronger digital infrastructure and better organizational readiness exhibit higher levels of SWS success, while those with limited resources struggle to achieve similar outcomes Conclusion. The study concludes that the effectiveness of SWS policies is contingent not only on technological infrastructure but also on governance and organizational factors, providing valuable insights for improving digital public service delivery.
Co-Authors Abul Walid Aries Purwanto Arum Putri Rahayu Ava Lee Ava Lee Chen Mei Dodi Setiawan Riatmaja Erni Nurhayani Erniyati Caronge Ethan Tan Ethan Tan Eva Janssen Fathurrahman Fatimah Fahurian Gregorius Henu Basworo Ishak Bagea Izzul Ashlah James Njoroge Kaito Tanaka khoiriyah khoiriyah Lucas Wong Lucas Wong Makhrus Ali Marcus Tan Mariama Bah Mega Ilhamiwati Megan Koh Muh Irfan Mukhlishin Mulyaningsih Muntasir, Muntasir Pande Ayu Naya Kasih Rachel Chan Rahma Nurzianti Rania Al-Mohammed Sofia Lim Sofia Linm Sun Wei Taufik Setyaudin Triyugo Winarko