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All Journal JURNAL ECONOMIA Jurnal Ekonomi dan Bisnis Jagaditha Jurnal Pendidikan Indonesia JAM : Jurnal Aplikasi Manajemen JBMP (Jurnal Bisnis, Manajemen dan Perbankan) Forum Manajemen Jurnal Ilmiah Manajemen dan Bisnis WIDYA MANAJEMEN International Journal of Environmental, Sustainability, and Social Science Jurnal Kreativitas dan Inovasi (Jurnal Kreanova)
Sarmawa, I Wayan Gde
Unknown Affiliation
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Languange, Linguistic, Communication & Media Social Sciences

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Journal : Forum Manajemen

 1 
EmpowErmEnt dan Job InvolvEmEnt Pengaruhnya terhadaP Job SatISfactIon dan EmployEE pErformancE (Study Pada KoPerasi graha santi – sanur) Ni Kadek suryani; I Wayan gde sarmawa
Forum Manajemen STIMI Handayani Denpasar Vol 12 No 2 (2014): Jurnal STIMI Vol. 12 No. 2 - 2014
Publisher : Forum Manajemen STIMI Handayani Denpasar

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Employees of a company are not an expenses but it is a corporate assetthat must be managed to be able support the organization to achieve its goals.Therefore, employees should be empowered through their engagement as much aspossible in different things in the company, especially on the planning, decisionmaking,implementationandevaluationaswellastakingtheproperstepstodealingwith the problems in their job responsibilities. Provide authority and greater involvement to employees is expected to foster a sense of satisfaction, thus indicatingfor better performance.This research aimed to conduct a study in effect of empowerment and job involvementon job satisfaction and employee performance at Koperasi Graha Santi Sanur. Thenumber of all employees to be respondents is 40 people. The data is processed byPartial Least Square Structural Equation Modeling (PLS-SEM), and the result isfound that the empowerment and job involvement of employees showed a positiveand significant effect on job satisfaction and employee performance.
PERAN CUSTOMER SATISFACTION SEBAGAI MEDIATOR PENGARUH SERVICE QUALITY TERHADAP CUSTOMER LOYALTY PADA PT. KARYA PAK OLES TOKCER DENPASAR Ni Ketut Karwini; I Wayan gde sarmawa; Ni Kadek suryani
Forum Manajemen STIMI Handayani Denpasar Vol 12 No 2 (2014): Jurnal STIMI Vol. 12 No. 2 - 2014
Publisher : Forum Manajemen STIMI Handayani Denpasar

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Customer loyalty is a key factor and important in maintaining and increasing the company’s revenue growth and profitability. Therefore, almost allcompanies constantly strive to keep its customers to be loyal to the company. Someopinions and results of some studies found that the key of the company’s success isin maintaining customer loyalty, quality of services and customer satisfaction, so inthis study is intended to analyze the role of customer satisfaction as a mediator of theeffects of service quality on customer loyalty. This study is took place at a companyengaged in manufacturing of agricultural producers of traditional medicine andhealth, namely PT . Karya Pak Oles Tocker, located at Jalan Komodo No. 38 - XDenpasar - Bal . This research was supported by75 respondents who are determinedbased on a Slovin formula, and processed with Partial Least Square method throughSmartPLS 2.0 M3 , the first-order approach, with the 95% confidence level. Theresults showed that no significant effect of service quality on customer loyalty, butshowed a positive and significant effect on customer satisfaction. In other parts,customer satisfaction is a significant positive effect on customer loyalty.
EmpowErmEnt dan Job InvolvEmEnt Pengaruhnya terhadaP Job SatISfactIon dan EmployEE pErformancE (Study Pada KoPerasi graha santi – sanur) Ni Kadek suryani; I Wayan gde sarmawa
Forum Manajemen Vol 12 No 2 (2014): Jurnal STIMI Vol. 12 No. 2 - 2014
Publisher : STIMI Handayani Denpasar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61938/fm.v12i2.89

Abstract

Employees of a company are not an expenses but it is a corporate assetthat must be managed to be able support the organization to achieve its goals.Therefore, employees should be empowered through their engagement as much aspossible in different things in the company, especially on the planning, decisionmaking,implementationandevaluationaswellastakingtheproperstepstodealingwith the problems in their job responsibilities. Provide authority and greater involvement to employees is expected to foster a sense of satisfaction, thus indicatingfor better performance.This research aimed to conduct a study in effect of empowerment and job involvementon job satisfaction and employee performance at Koperasi Graha Santi Sanur. Thenumber of all employees to be respondents is 40 people. The data is processed byPartial Least Square Structural Equation Modeling (PLS-SEM), and the result isfound that the empowerment and job involvement of employees showed a positiveand significant effect on job satisfaction and employee performance.
PERAN CUSTOMER SATISFACTION SEBAGAI MEDIATOR PENGARUH SERVICE QUALITY TERHADAP CUSTOMER LOYALTY PADA PT. KARYA PAK OLES TOKCER DENPASAR Ni Ketut Karwini; I Wayan gde sarmawa; Ni Kadek suryani
Forum Manajemen Vol 12 No 2 (2014): Jurnal STIMI Vol. 12 No. 2 - 2014
Publisher : STIMI Handayani Denpasar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61938/fm.v12i2.90

Abstract

Customer loyalty is a key factor and important in maintaining and increasing the company’s revenue growth and profitability. Therefore, almost allcompanies constantly strive to keep its customers to be loyal to the company. Someopinions and results of some studies found that the key of the company’s success isin maintaining customer loyalty, quality of services and customer satisfaction, so inthis study is intended to analyze the role of customer satisfaction as a mediator of theeffects of service quality on customer loyalty. This study is took place at a companyengaged in manufacturing of agricultural producers of traditional medicine andhealth, namely PT . Karya Pak Oles Tocker, located at Jalan Komodo No. 38 - XDenpasar - Bal . This research was supported by75 respondents who are determinedbased on a Slovin formula, and processed with Partial Least Square method throughSmartPLS 2.0 M3 , the first-order approach, with the 95% confidence level. Theresults showed that no significant effect of service quality on customer loyalty, butshowed a positive and significant effect on customer satisfaction. In other parts,customer satisfaction is a significant positive effect on customer loyalty.
Co-Authors A.A. Media Martadiani, A.A. Media Anak Agung Dwi Widyani Darma, I Ketut Desak Made Febri Purnama Sari Dewi, Made Pratiwi I Gusti Ayu Manuati Dewi I Gusti Bagus Udayana I Made Suniastha Amerta I Nyoman Partha Astinatria Ida Ayu Oka Martini Ida Ayu Putu Widani Sugianingrat Ida Ayu Putu Widani Sugianingrat Ida Bagus Udayana Putra Ida I Dewa Ayu Yayati Wilyadewi Karyati, Ni Kadek Tata Made Ermawan Yoga Antara Mustika, Rhenasya Oktiani Ni Kadek suryani Ni Kadek suryani Ni Kadek suryani Ni Kadek suryani Ni Ketut Karwini Ni Wayan Sitiari Ningsih, Ni Luh Anik Puspa Nurul Qomariah Ridwan, Wachid Santini, Ni Made Sariani, Ni Ketut Satio Wisobroto, Satio Senimantara, I Nyoman Sitiari, Ni Wayan Tantra, I Gusti Lanang Putu WARDANA, I Gusti Ngurah Agung Wisnu