Garuda - Garba Rujukan Digital

KUALITAS PELAYANAN TERHADAP KEPUASAN PASIEN RAWAT JALAN RUMAH SAKIT UMUM DAERAH WARAS WIRIS KABUPATEN BOYOLALI Wibisono, Nugroho; Istiatin, Istiatin; Marwati, Fithri Setya
Derivatif : Jurnal Manajemen Vol 19, No 1 (2025): April
Publisher : Universitas Muhammadiyah Metro Lampung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24127/jm.v19i1.2573

Seiring perkembangan zaman yang semakin berkembang dalam pelayanan di rumah sakit, faktor antrian, waktu tunggu, serta komunikasi berimbas terhadap pelayanan pasien dalam kemudahan mendapatkan informasi. Desain Penelitian ini menggunakan pendekatan deskriptif kuantitatif. Penelitian ini menggunakan teknik non-probability sampling dan purposive sampling. Sampel yang digunakan sejumlah 150 sampel. Hipotesis menyatakan bahwa “Jaminan (X4) dan empati (X5) sama-sama berpengaruh terhadap kepuasan pasien RSUD Waras Wiris Kabupaten Boyolali” terbukti kebenarannya. Sejalan dengan penelitian Gultom (2022) bahwa terdapat hubungan antara Empati. dengan Kepuasan Rawat Jalan di RS Bhayangkara Tk III Tebing Tinggi sebesar 0,036, nilai OR = 8,24 yang berarti peluang kepuasan pasien dengan memberikan pelayanan berempati yang baik dibandingkan dengan pelayanan yang buruk secara fisik/bukti nyata sebesar 8,24 kali. Kesimpulan yang didapat yaitu Jaminan (X4) dan Empati (X5) berpengaruh secara simultan terhadap kepuasan pasien.Saran Bagi Instansi demi memberikan pelayanan maupun kepuasan pada pasien baiknya memperhatikan faktoryang mempengaruhi kepuasan pasien, kemudian bagi peneliti selanjutnya semoga dapat menjadi referensi penelitian terkait variabel lain yang lebih beragam.Kata kunci: Kualitas Pelayanan Terhadap Kepuasan Pasien, Kualitas Pelayanan, Kepuasaan Pasien

EMPLOYEE WORK PRODUCTIVITY AT THE CENTRAL JAVA II REGIONAL OFFICE OF THE DIRECTORATE GENERAL OF TAXES Wintari, Wienka; Istiatin, Istiatin; Sudarwati, Sudarwati
Fokus Ekonomi : Jurnal Ilmiah Ekonomi Vol 20, No 1 (2025): June 2025
Publisher : STIE Pelita Nusantara Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34152/fe.20.1.15-22

This research aims to examine and analyze The influence of discipline on the work productivity of employees of the Regional Office of the Directorate General of Taxes, Central Java II, The influence of motivation on the work productivity of employees of the Regional Office of the Directorate General of Taxes, Central Java II, This research is categorized as a quantitative research type. The population and sample in this research were all employees at the Central Java II Regional Office of the Directorate General of Taxes, namely 151 people. And 50% of employees, namely 75 employees, were sampled, so this research used a saturated sampling technique. Data collection techniques use observation, documentation and questionnaire methods. The data analysis technique in this research uses multiple linear regression analysis. Based on the research results, it was concluded that Discipline had a significant/not significant effect on work productivity at the Regional Office of DJP Central Java II, Motivation had a significant effect on employee work productivity at the Regional Office of DJP Central Java II, Competence has a significant effect on the work productivity of employees at the Regional Office of DJP Central Java II, and Work culture has a significant effect on the work productivity of employees at the Regional Office of DJP Central Java II.

UMROH PILGRIMAGE SATISFACTION REVIEWED FROM SERVICE, FACILITIES, PRICE PERCEPTION, AND TRUST Rachmi, Novita; Istiatin, Istiatin; Sudarwati, Sudarwati
Fokus Ekonomi : Jurnal Ilmiah Ekonomi Vol 20, No 1 (2025): June 2025
Publisher : STIE Pelita Nusantara Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34152/fe.20.1.77-85

Abstract:This study aims to determine the satisfaction of Umrah pilgrims in terms of service, facilities, price perception, and trust at the Surya Madina Surakarta Umrah Bureau. The research method used in this study is quantitative descriptive research. The sampling technique used is simple random sampling, randomly selected 79 pilgrims, from a population of 786 Umrah pilgrims at the Surya Madina Umrah Bureau. The data collection technique uses a questionnaire that is tested for validity and reliability, while the data analysis technique uses multiple linear regression methods. Data processing in this study uses SPSS software version 30. The results of this study indicate that service, price perception, and trust have a positive and significant effect partially on the satisfaction of Umrah pilgrims at the Surya Madina Umrah Bureau. While facilities have a positive but not significant effect on the satisfaction of Umrah pilgrims at the Surya Madina Umrah Bureau.

EMPLOYEE PERFORMANCE IN THE GENERAL SECTION OF THE REGIONAL SECRETARIAT OF SUKOHARJO REGENCY Zaman, Farouq Syaiful; Istiatin, Istiatin; Sarsono, Sarsono
Fokus Ekonomi : Jurnal Ilmiah Ekonomi Vol 20, No 1 (2025): June 2025
Publisher : STIE Pelita Nusantara Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34152/fe.20.1.98-104

This study was used to see the influence of motivation, competence, leadership style, and human resource management on Employee Performance in the General Section of the Regional Secretariat of Sukoharjo Regency. This study used a quantitative descriptive approach with data collection using questionnaires, observations, documentation, interviews and literature studies. The research was conducted at the General Section Office of the Regional Secretariat of Sukoharjo Regency located in the Wijaya Tower Building. This research was conducted for 6 months. The population in this study were 40 employees of the General Section of the Regional Secretariat of Sukoharjo Regency. This study will use a non-probability sampling approach. The sample taken in this study was 40 employees of the General Section of the Regional Secretariat of Sukoharjo Regency. This study uses a linear regression analysis tool with the help of SPSS software. Based on the results of hypothesis testing and the discussion that has been carried out, it can be concluded that Motivation, Competence, Leadership Style, Human Resource Management have a significant effect on employee performance in the General Section of the Regional Secretariat of Sukoharjo Regency.

Performance of Tawangsari Health Center, Sukoharjo Regency Reviewed from Motivation, Workload, Environment and Occupational Safety and Health (K3) Andriyansyah, Nova; Istiatin, Istiatin; Sudarwati, Sudarwati
El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam Vol. 6 No. 7 (2025): El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam
Publisher : Intitut Agama Islam Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47467/elmal.v6i7.7636

This study aims to analyze the influence of work motivation, workload, work environment, and occupational safety and health (K3) on the performance of employees of the Tawangsari Health Center, Sukoharjo Regency, both simultaneously and partially. This research method uses a quantitative approach with a descriptive research design. The population of the study was all employees working at the Tawangsari Health Center, Sukoharjo Regency, with a sampling technique using the census method, so that the number of research samples was 89 employees. Data collection was carried out through questionnaires. Data analysis techniques used include multiple linear regression tests, F tests, t tests, and coefficients of determination. The results of the study showed that partially and simultaneously, the variables of work motivation, workload, work environment, and occupational safety and health (K3) had a significant effect on the performance of employees of the Tawangsari Health Center, Sukoharjo Regency. Therefore, the management of the Health Center is advised to increase employee work motivation through awards and training, adjust the workload to be more proportional, create a comfortable and conducive work environment, and strengthen the implementation of occupational safety and health programs in order to improve employee performance optimally.

The Influence of Professionalism, Organizational Culture, Internal Control, and Commitment on Employee Performance at Baki Health Center, Sukoharjo Regency Supriyanto, Edy; Istiatin, Istiatin; Mursito, Bambang
Indonesian Journal of Islamic Economics and Finance Vol. 4 No. 1 (2024)
Publisher : Institut Agama Islam Sunan Giri Ponorogo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37680/ijief.v4i1.5801

This research aims to determine and explain the influence of professionalism, organizational culture, internal control, and commitment on employee performance at the Baki Community Health Center, Sukoharjo Regency. The population of this study was all 91 employees of the Baki Community Health Center, Sukoharjo Regency, using a saturated sampling technique. Data collection using questionnaires. The data analysis technique uses the Multiple Linear Analysis method. The research results show that professionalism, organizational culture, internal control, and organizational commitment positively and significantly affect performance. The variables Professionalism, Organizational Culture, Internal Control, and Organizational Commitment influence performance by 56.9%, while the remaining 43.1% is explained by other variables not proposed in this research. Suggestions from this research, employees of the Baki Community Health Center, Sukoharjo Regency can increase professionalism, organizational culture, and commitment to the organization with good internal supervision to achieve maximum performance results for the Baki Sukoharjo Community Health Center.

Performance Reviewed From Leadership Style, Organizational Culture, Workload And Employee Competency Of Grogol Community Health Center, Sukoharjo Regency Nurjanah, Siti; Istiatin, Istiatin; Sudarwati, Sudarwati
Jurnal Ners Vol. 9 No. 3 (2025): JULI
Publisher : Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/jn.v9i3.47249

Performance Reviewed From Leadership Style, Organizational Culture, Workload and Competence of Grogol Health Center Employees, Sukoharjo Regency. This study aims to determine and explain the influence of leadership style, organizational culture, workload and competence on the performance of Grogol Health Center employees, Sukoharjo Regency.. The population of this study isGrogol Health Center employees as many as 120 people and saturated samples. Data collection using questionnaires. Data analysis techniques usingMultiple Linear Analysis method. The research results show thatleadership style, organizational culture, workload and competence have a positive and significant influence oncontributed to Performance by 77% while the remaining 23% was explained by other variables not submitted in this study. Suggestions from this study, Grogol Health Center Employees, Sukoharjo Regency can improve organizational culture and competence as well as the importance of leadership style that pays attention to the appropriate workload so as to improve performance in the office.

The Performance of Civil Servant Employees of the Secretariat of the Regional People’s Representative Council of Klaten Regency Prasetyo, Yokke Irvan Ade; Istiatin, Istiatin; Sudarwati, Sudarwati
Journal of Business Innovation and Research Vol. 3 No. 1 (2024): JOURNAL OF BUSINESS INNOVATION AND RESEARCH
Publisher : UPN Veteran Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31315/jubir.v3i1.12297

Leadership, motivation, work discipline, and commitment are the four elements that this study seeks to identify as having an effect on the performance of the civil servant (ASN) employees of the Secretariat of the Regional People’s Representative Council (DPRD) of Klaten regency. The research strategy used in this study is quantitative. There are a total of 38 individuals employed by the ASN at the DPRD Secretariat within the Klaten regency. This research used the census method for sampling, with a total of 38 respondents. Gathering information by use of surveys. Statistical analysis makes use of a number of data analysis procedures, including F tests, t tests, determination coefficients, and double linear regression tests. Leadership, motivation, work discipline, and commitment all have a favorable and substantial effect on the DPRD Secretary of Klaten district's performance, according to the study. Staff performance will be at an all-time high since the secretariat of the DPRD district of Klaten is always working to enhance leadership, motivation, work discipline, and commitment.

Performance of Tawangsari Health Center, Sukoharjo Regency Reviewed from Motivation, Workload, Environment and Occupational Safety and Health (K3) Andriyansyah, Nova; Istiatin, Istiatin; Sudarwati, Sudarwati
El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam Vol. 6 No. 7 (2025): El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam
Publisher : Intitut Agama Islam Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47467/elmal.v6i7.7636

This study aims to analyze the influence of work motivation, workload, work environment, and occupational safety and health (K3) on the performance of employees of the Tawangsari Health Center, Sukoharjo Regency, both simultaneously and partially. This research method uses a quantitative approach with a descriptive research design. The population of the study was all employees working at the Tawangsari Health Center, Sukoharjo Regency, with a sampling technique using the census method, so that the number of research samples was 89 employees. Data collection was carried out through questionnaires. Data analysis techniques used include multiple linear regression tests, F tests, t tests, and coefficients of determination. The results of the study showed that partially and simultaneously, the variables of work motivation, workload, work environment, and occupational safety and health (K3) had a significant effect on the performance of employees of the Tawangsari Health Center, Sukoharjo Regency. Therefore, the management of the Health Center is advised to increase employee work motivation through awards and training, adjust the workload to be more proportional, create a comfortable and conducive work environment, and strengthen the implementation of occupational safety and health programs in order to improve employee performance optimally.

Employee performance reviewed from motivation, discipline, leadership and environment (study at Surakarta city health office) Subagiyo, Didik; Istiatin, Istiatin; Titisari, Kartika Hendra
Enrichment : Journal of Management Vol. 13 No. 6 (2024): February
Publisher : Institute of Computer Science (IOCS)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35335/enrichment.v13i6.1810

This research aims to determine the influence of motivation, discipline, leadership and environment on employee performance at the Surakarta City Health Service. This research method uses a quantitative descriptive approach. The population in the study was 80 employees of the Surakarta City Health Service, all of whom were taken as research samples using total sampling techniques. Data collection using questionnaires. The data analysis techniques used for statistical analysis are multiple linear regression test, F test, t test, and coefficient of determination. The research results show that partially motivation, discipline, leadership and environment have a positive and significant effect on employee performance at the Surakarta City Health Service. Therefore, suggestions for the management of the Ssurakarta City Health Service need to continue to improve motivation, discipline, leadership and the environment so that they can achieve maximum performance

Title

Found 33 Documents
Search

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Title Search

Found 33 Documents Search

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Title

Found 33 Documents
Search